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Submitted To:
Ms. Rabeya Rahman
Assistant Professor
Department of Management Studies
Faculty of Business Studies
Jagannath University
Submitted By:
Group Blue
10th Batch, Sec-B
Department of Management Studies
Faculty of Business Studies
Jagannath University
Group List
Group Name: Blue
Group Representative: Abdullah Al Sadee
Sl No.
Name
ID
Merit
Abdullah Al Sadee
B-140202144
697
Tithy Kar
B-140202117
382
B-140202122
534
Md Shihabul Alam
B-140202127
569
Tabassum Ferdous
B-140202136
644
B-140202143
694
Protick Bhowmick
B-140202169
836
Arafat Islam
B-140202171
36(others)
B-140202181
1824
10
B-130202117
Re-ad
Remarks
LETTER OF TRANSMITTAL
ACKNOWLEDGEMENT
It was a great pleasure to prepare report on Business Communication Barriers. I would like to
thank and convey my gratitude to honorable course teacher, Ms. Rabeya Rahman, Assistant
Professor, Department of Management Studies, Jagannath University, for letting me to prepare this
report. I would also like to express my sincere appreciation to her for her wholehearted support and
guidance.
I am also grateful to all of the group members of my group who extended their wholehearted cooperation to the group on this report. Without their relentless work and co-operation this report
wouldnt have been possible. And I also would like to thank my group member Protick Bhowmick
especially for his selfless support and hard work. We had a wonderful experience preparing this
report. We gathered a lot of knowledge and experience which will help us in our future. I expect
more such reports further so that we can gather more experience and work in a team.
EXECUTIVE SUMMARY
TABLE OF CONTENTS
SL. NO.
Topic
Page no.
CHAPTER 1
Introduction:
Now a days all business organizations all over the world need to establish and maintain an effective
communication system with the parties related to the business. An effective communication system
undoubtedly helps to achieve organizational goal greatly. This communication can be made with the
internal or external relevant parties of the business which is always established through
communication medium. If all process can be used effectively, organizational goal can be easily
achieved. There are few elements which hinders the communication process of an organization. So
an organization runs effectively when it overcomes the barriers skillfully.
1.1 Objective of the Report
Communication barriers can interfere with or block the message you are trying to
send. This topic will help you to:
recognize the barriers to communication which prevent messages being sent and
received successfully
develop communication skills to overcome these barriers.
1.2 Origin of the report
Chapter 2
Communication is the exchange of information between two or more parties. In this case one party
transmits message to another using oral/written/hints etc. as a medium or any other perceivable
means. Here the sender of the message is called communicator and to whom the message is sent is
called the receiver or communicate. For effective communication there must be two way flow of
information. That is the communicator will send message to the receiver will have to give due
response and replay to the sender. Therefore, communication is a process of transmitting ideas,
information, facts, thoughts, opinions, etc from the sender to receiver with a view to sharing mutual
understanding to stimulate action for accomplishing organizational goals
Business communication is a process of exchanging information or message relating to business
with a view to achieving organizational goals.
Types of communication
Importance of communication
Effective communication is required at various levels and for various aspects in an organization such
as For manager employee relations:
Effective communication of information and decision is an essential component for managementemployee relations. The manager cannot get the work done from employees unless they are
communicated effectively of what he wants to be done? Chances of misunderstanding and
misrepresentation can be minimized with proper communication system.
For motivation and employee morale:
Communication is also a basic tool for motivation, which can improve morale of the employees in
an organization. Inappropriate or faulty communication among employees or between manager and
his subordinates is the major cause of conflict and low morale at work. Manager should clarify to
employees about what is to be done, how well they doing and what are can be done for better
performance to improve their motivation.
For increasing productivity:
With effective communication, one can maintain a good human relation in the organization and by
encouraging ideas or suggestions from employees or workers and implementing them whenever
possible, one can also increase production at low cost.
For employees:
It is through the communication that employees submit their work reports, comments, grievances
and suggestions to their seniors or management. Organization should have effective and speedy
communication policy and procedures to avoid delays, misunderstandings, confusion or distortions
of facts and to establish harmony among all the concerned people and departments.
Chapter 3
Language barriers
Language barriers occur when people do not speak the same language, or do
not have the same level of ability in a language. However, barriers can also occur
when people are speaking the same language. Sometimes barriers occur when
we use inappropriate levels of language (too formal or informal) or we use jargon
or slang which is not understood by one or more of the people communicating.
Often the situation in which the conversation is taking place, and whether or
not people have prior experience of the matter being discussed, can also
contribute to such barriers being formed.