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Steve Page

Steven A Page

Castle Rock, CO
T 720.275.2364


I am a take charge owner for IT Operations, Release and Change Management

Manager experience with more than 10 years of hands on solving IT issues
Active part in IT Steering Committees, Voting member of CAB, and RRB
Middleware Engineer, with an understanding of data movement and application change impact
Entrepreneur and Senior Engineer with experience starting businesses and supporting growth


Engineer, Operations System | Change Management DaVita July 2012 Current

Project Management responsibilities for successful implementation of code across multiple
development application lanes. (ITIL Change Management)
Project management of deployment cycle for Middleware applications and impacts to end clients.
Voting member of Change Advisory Board(CAB), Clinical Deployment impact and Infrastructure
Voting member of Release Review Board(RRB), Clinical software change impact.
Continuous improvement oversight for deployment lane applications and tools.
Created robust application deployment model for SQL and UI deployments using staging methodology
Knowledge of and experience in Software Development Lifecycle tools and utilizing Software
Configuration Management tools
Change Management duties including ServiceNow Release Module and ITIL merge of DevOps.
Assist with Coordination meetings, insuring code availability to Production without customer visible
Created automated application deployments as well as Middleware deployments, (Web and
Awarded for activities (going above and beyond) with implementation of SHC and BRE

Service Operations Technician NREL (National Renewable Energy Laboratory) - January 2010
July 2012
Active member of Steering Committee
PC and Mac infrastructure engineering partnership
I Streamlined processes and workflow for interdepartmental resources
Leader in troubleshooting issues for the company infrastructure affecting client systems. (Tier 2 and 3)
Awarded Coin for Security Awareness and Compliance

Operations Technician Latisys August thru November 2009

Completed 6 month contract within 3 months.
Assisted in troubleshooting issues for the company infrastructure on both servers and client systems.
Worked with small team to ensure Windows infrastructure environment was stable.

IT Solutions Consultant US Bank June 2008 June 2009

Worked as a Windows system and server Expert for Development group.
Assisted with issues between client machines/servers (Middleware) to the servers in 3 separate
companies that had different rules, policies and control teams.
Project management of Virtualization for existing production servers establishing little or no outages.
Created Visio end-to-end road map of data movement across the Application Middleware

Middleware advisor for change impacting, or impacted by, Java patching and other web application
Responsible for clear communications between Developers and the Infrastructure teams
Middleware Expert for data exchange across firewalls
Worked with integration of application and data movement across North America and 2 Foreign
Sr. Systems Engineer HQ Red Robin Gourmet Burgers March 2007 June 2008
Lead for improving interactions with direct client support.
Middleware Engineer with POS to data center.
Maintained automation patching of desktops and servers. (java, ms products, oracle/other DB
Operated as the Infrastructure and Operations Engineer, supporting whole environment from planning
to routine patching.
Was active member of IT Steering Committee
Project Management of new systems and hardware lifecycles.
Responsible for all inventories of software licensing compliance, as well as hardware ordering.
Spearheaded working with PCI and SOX Compliance contractors on the AD and server systems side
of events.

Desktop Support HQ ARPC Denver February 2004 March 2007.

Accountable for day to day helpdesk tickets.
Tested patching for java impacts on oracle and various applications preventing client outages.
Worked as customer facing technician and trainer.
Created gold images for desktops and laptops (with user acceptance testing)
Took role of inventory and ordering of toners and printers.
Worked with telecom and networking teams continuously to enable smooth client activities.
Awarded Civilian of the Quarter for support activities

Medical Records Tech (GS-0675-04) HQ ARPC Denver April 2003 February 2004
Responsible for database health of records
Data entry and records maintenance
Functioned as records review individual for medical compliance
Leader for training the team with new tools and systems.
Maintained systems in the department.

Education and Certification

Red Rocks Community College 2001- 2003

Metro State College of Denver 2004 2007 Business Management course studies

Relevant College level classes and Certificates:

ITIL Foundations certified v.3
Computer Applications for Business
Computer Science 1