A-Class Mark II

Print Engines for Applicators

product guide for integrators

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Markets and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

A-Class Mark II: At a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Printer Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Competitive Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Serviceability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Ordering: Printers, Options, and Accessories . . . . . . . . . . . . . . . . . . . . . . . 16

Compliance and Agency Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies.

A-Class Mark II: Print Engines for Applicators

Introduction

A-Class Mark II Print Engine - An Overview

Datamax-O'Neil offers a superior print engine used in print
and apply applications. The A-Class Mark II offers the
highest level of features and performance with a large
graphics display and intuitive menu navigation, maximum
connectivity features, and easy serviceability with a state-ofthe-art modular design.

The A-Class Mark II was developed for demanding multishift, mission critical applications that require optimal
throughput from an easy-to-operate, highly durable print
engine. The easy-to-access design makes preventative
maintenance a quick process reducing operational downtime.
The A-Class Mark IIs unique stainless steel cover addresses
the specialized needs of harsh, corrosive environments.

The A-Class Mark II is available in either 4 or 6 widths and

is the only print engine to offer 203, 300, 400 and 600 dpi
resolution in either right-hand or left-hand models.

About Datamax-ONeil
Datamax-ONeil is the global provider who works passionately
with customers to listen, understand and then deliver a valuedriven printing solution that minimizes risk and maximizes
efficiency, safety, and quality.

Datamax-ONeil is the barcode and mobile printing business group of Dover Corporations Product
Identification Group (PIDG), a global platform entity with products and services covering all the
leading marking technologies and applications. The companys products address a wide variety of
applications, including those in the industrial, healthcare, retail, automotive and ticketing market
sectors. Datamax-ONeil is headquartered in Orlando, Florida, and maintains key facilities in
California, Illinois, and France, as well as sales and technical support offices around the world.

A-Class Mark II: Print Engines for Applicators

Markets and Applications

Manufacturing
Manufacturing across most verticals requires an accurate and reliable
printing solution for the high demands of operation.

A-Class ensures accurate product identification and labeling

Meets high demands of 24x7 operations
Ideal for supply chain tracking of pallets and cartons
Designed for fast moving, multi-shift assembly lines

Distribution
Applications in distribution span from large to medium size operations with barcode system requirements.
Prints high quality and accurate compliance labels
Supports warehouse logistics, cross docking and shipping labels
Designed for high volume label processing to meet any demands within the supply chain

Food and Beverage

A-Class print engines support the requirements for compliance,
tracking and product identification.

A-Class stainless steel corrosive-resistant exterior is ideal for the

extreme environments of food and beverage applications
Supports high demand of operations
Designed for fast moving, multi-shift assembly lines

Pharmaceutical

A-Class print engines support the high demands and accuracy for
compliance and safety.

Supports label sizes less than 1 to over 6 wide

Prints item level labels for small medical devices to printing boxes,
cartons and pallet labels within the supply chain
Offers the best quality and detail printing up to 600 dpi

Health and Beauty

A-Class prints labels required in the manufacturing and distribution of consumer products.

Compliance labeling required for accurate item level identification during manufacturing
Shipping and track and trace to ensure product traceability and inventory management through the
supply chain

A-Class Mark II: Print Engines for Applicators

A-Class Mark II At a Glance

Designed for harsh environments

Exclusive stainless steel cover is ideal for extreme environments

Increased performance and throughput with state-of-theart electronics and fast 200MHz processor
Store more formats with standard memory of 16MB RAM/
8MB Flash
Enhanced standard communications with Internal 10/100
LAN, serial, parallel and USB
Large backlit control panel VGA 320 x 240 display
Second 6 remote display available for hard-to-reach
configurations

Split media hub design to support any size media

Support of coated side in and coated side out ribbon
Accurate Real Time Clock
Datamax-ONeil patented IntelliSEAQ print head offers
easy to access reporting of print head performance
Reduce spare parts inventory with common H-Class printhead

Added security with password protection within the display menu

Increase important operational up time with easy to replace consumables and design:

Print heads can be replaced quickly with improved print head design and wider opening
Common platen rollers reduce spare parts and can be replaced in under a minute
Single belt and larger gear teeth
Replace ribbon less frequently with 650m ribbon roll

Support of PL-Z (Zebra) and PL-I (Intermec) emulations

A-Class Mark II: Print Engines for Applicators

Printer Tour

320 x 240 Graphics LCD Display

Operator Control Panel

Stainless Steel
Front Access Cover

Large Viewing Window

Power Switch

Remote Display and

Cable (optional)

SDIO Card Slot

A-Class Mark II: Print Engines for Applicators

Printer Tour

Serial Port

Wireless Network Card

(optional)

USB Port

Power Connection

(2) USB Host Ports

(optional)
Remote Display
Connection
(optional)

A-Class Mark II: Print Engines for Applicators

Parallel Port
Ethernet Port

Printer Tour

COM C Port
DB9 Male Connection

GPIO/Applicator Card

COM D Port
RJ45 Plug
GPIO B Port
DP15 Male
VGA Connector

GPIO A Port
DP15 Male Connector

A-Class Mark II: Print Engines for Applicators

Printer Tour

Ribbon Take-up Hub

Bi-directional
Ribbon Supply Hub

Printhead
Lift Lever

Pinch Roller Release Knob

Platen Roller
Release Screw

Rear Pinch Roller

(optional)

A-Class Mark II: Print Engines for Applicators

Technical Specifications

Print Method

Direct Thermal; Thermal Transfer (option)

Resolution

A-4xxx: 203 / 300 / 406 / 600 dpi (8 / 11.8 / 16 / 23.6 dpmm)

A-6xxx: 203 / 300 (8 / 11.8 dpmm)

Max Print Width

4.094 - 6.401 (104 mm - 162.6 mm) depending on model

Weight

Max Print Speed

Print Length Range

Memory (Flash / DRAM)

Media / Ribbon

A-4xxx: 34 lbs. (15.3 kg)

A-6xxx: 37 lbs. (16.7 kg)

6 - 12 ips (152 - 304 mm/sec) depending on model

0.25 - 99.99 (6 mm - 2500 mm)
8 MB / 16 MB

Media Types

Wound-out labels only and tag stock; roll-fed, die-cut, notched, reflective, continuous,
and fan-fold

Media Thickness Range

0.0025 - 0.01 inches (0.06 - 0.25 mm)

Media Width Range

Ribbon Types

Ribbon Width Range

Max Ribbon Length
Ribbon Core Sizes
Communications
Standard Ports

Serial Parameters
Internal Ethernet

Internal Wireless Ethernet

(Optional)
Fonts / Barcodes
Fonts

Embedded Bar Codes

A-4xxx: 1 - 4.65 in (25 - 118 mm)

Coated side in or coated side out

A-4xxx: 1 - 4.65 in (25 - 118 mm)

2,132 ft. (650 m)

A-6xxx: 2 - 6.70 in (50 - 170 mm)

A-6xxx: 2 - 6.70 in (50 - 170 mm)

1.01 +/- 0.006 (25.6 mm +/- 0.2 mm) inner diameter; core not to protrude beyond
the ribbon edge
Internal Ethernet, Serial RS232 (DB-9), Parallel Centronics, USB
Baud Speed: up to 38,400 bits per second (BPS)
Handshake: Xon/Xoff, hardware
Parity: even, odd, none
Stop Bits: 1 or 2
Data Bits: 7 or 8
RJ45 Receptacle, 10/100 Base-T Fast Ethernet

802.11b/g wireless LAN with WPA security (WEP 64, 128, PSK; WPA LEAP, 64, 128;
PSK64, 128; TKIP+40, +128)
9 Bit Map Fonts; rotated 0, 90, 180, and 270 degrees

Linear barcodes: Code 39, Interleaved 2 of 5,Code 128 A, B & C, Codabar,

LOGMARS, UPC 2&5, UPC-A, UPC-E, EAN-8, EAN-13, EAN 2&5, UPC Random
Weight, Code 93, Plessey, USCS, Code 128 MOD 43, Postnet, USS/EAN-128
Random Weight, Telepen; 2D Symbologies: UPS Maxicode, PDF417, DataMatrix,
Aztec, QR Code, MicroPDF417, and TLC39

A-Class Mark II: Print Engines for Applicators

Features and Benefits

Standard Features
Stainless Steel Cabinet

Standard stainless steel cabinet and components provide a highly corrosive-resistant print engine.

Communications (LAN, Parallel, USB, Serial)

Enhanced!

Unlike other print engines, the A-Class Mark II includes four types of communication
ports as standard features 10/100 LAN, USB, Serial and Parallel.

Right-handed and Left-handed Versions

Right or left-handed models are available depending on user preference.

Competitive printer replacement are made easy with our printer language emulation.
-PL-Z (Zebra) and PL-I (Intermec) printer language emulation allows you to seamlessly integrate the
A-Class into competitors solutions without changing code.
-Maintains existing label formats from the legacy printer.

Printer Language Emulation

Options
Thermal Transfer

The thermal transfer option allows the printer to use a ribbon for thermal imaging. Supporting coatedside-in or coated-side-out, the ink/wax form the ribbon transfers to the media to create an image with
exceptional clarity on a variety of materials.

USB Host / SDIO

NEW!

This option comes with two USB slots to support any USB attachments such as external
keyboards or memory flash drives. The USB and SDIO card slot also provide for added
memory to easily transport graphics, fonts or label formats and to store large logos.

Rear Pinch Rollers

Enhanced!

The pinch roller option provides added tension control to the media when large rolls
are being used. It also allows for better control of media during the backfeed process
increasing printing accuracy and quality.

Ribbon Saver

This factory-installed option can help reduce ribbon printing costs (requires pinch roller option)

Secondary Extended Remote Display

Enhanced!

This option provides a second display with a 6 cable to support hard-to-reach locations.

Internal Wireless LAN (DMXrfNET II)

A high performance 802.11 b/g interface card provides communication in a wireless network.

Cutter

Industrys only guillotine-type device for print engines that automatically cuts media.

A-Class Mark II: Print Engines for Applicators

Features and Benefits

IntelliSEAQ Printhead

NEW!

Datamax-ONeil has the industry's first thermal printhead that combines advanced thermal control with full
performance history to provide the most sophisticated diagnostics available today. This assures you that
when you invest in a Datamax-ONeil printer equipped with IntelliSEAQ, you will receive:
- An extremely durable printhead giving you
longer printhead wear and increased up-time
- Real-time information on printhead use
- Printhead dot heat control

The PH icon is only visible on the Desktop Printer

Configuration Utility with IntelliSEAQ supported printers.

Maintaining the highest standards in printhead

control, the life and performance of the printhead is
dramatically increased. The advanced diagnostics
stored in the printhead gives an integrator the tools
to quickly assess the operation of the printhead and
proactively service the customer's needs. This ensures that the demands of mission critical applications
are met and maintained at any level of usage, and allows the printer to continue to perform on demand
and not compromise productivity of the enterprise. A-Class printer information is available in both a short
form and a long form.

The short form is available for viewing from the Desktop Printer Configuration Utility. This icon
appears only on printers configured with the IntelliSEAQ printhead. Below is a sample of the short form
with various fields populated.

The long form is available

for viewing from the the
Desktop Printer
Configuration Utility as
well. This is a great tool for
the integrator to obtain
additional information from
the end customer without
being on-site. The long
form is designed for an
integrator to obtain
additional information
about the printhead and
environment.

10

Short Form

Accessible by double clicking the

"PH" icon on the Desktop Printer
Configuration Utility window.

Long Form (Integrator tool only)

Accessible by positioning the mouse over the "PH"

icon on the Desktop Printer Configuration Utility
window and selecting the SHIFT - ALT - D keys.

A-Class Mark II: Print Engines for Applicators

Features and Benefits

Enhanced!

RFID

The A-Class Mark II RFID printer is one of the industrys most reliable print engine solution to support the
growing worldwide demands of RFID compliance and evolving business requirements. As part of
Datamax-ONeils family of RFID printers , the A-Class Mark II ensures interoperability with other certified
readers and tags. The A-Class RFID printer offers many benefits:
-

Multiple power settings to adjust RF power to various protocols

Tracks both good and unusable labels
RFID antenna
Easy to use calibration feature
Flexible inlay positioning

All 4 and 6 models of the A-Class are available as RFID-built printers that support UHF encoder
modules and come configured with all the electronic components and read/write encoding devices
installed. The RFID printer is enabled to support all RFID applications. A-Class print engines offer
scalable solutions for users regardless of their level of RFID deployment.

Kit models available when ordering:

L1
L2
L3
L4
L5

US and Canada
Germany, Denmark, Finland, Iceland, Switzerland, Cyprus, United Kingdom, Malta & Serbia
France, Bulgaria, Slovenia, Poland, Lithuania, Estonia, Czech. Republic, Luxembourg, Greece,
Netherlands, Ireland, Belgium, Hungary, Italy, Norway, Portugal, Spain, and Sweden
Slovak Republic
Australia, Hong Kong, Thailand, and Singapore

L6
L7
L8
L9
R1
R2

New Zealand
Israel
Japan
Korea
India
Taiwan

Applicator / GPIO Settings

GPI/O A
GPI/O B

DB15 Female connector

High Density DB15 Female connector

COM C
COM D

DB9 Female connector

RJ45 Connector

GPI/O A (J1)

Four dedicated inputs control printer functions. Seven dedicated outputs

are available for control, warning, and error functions.

GPI/O B (J2)

Six unassigned inputs are designed to interface to open-collector outputs.

Six unassigned outputs have slew-limited signal-edge rise and fall times
to prevent cross talk in the cabling.

COM C (J4)

Recognized by the printer as Serial Port C, COM C functions as an auxiliary RS-232 interface or
dedicated device port for the RFID and Linear Scanner options.

COM D (J3)

Recognized by the printer as Serial Port D, COM D is an auxiliary RS-232 interface.

See operators guide for additional details on applicator card.

A-Class Mark II: Print Engines for Applicators

11

Software

Standard Software Support

Firmware

Printer firmware controls the various operations of the printer. We continue to enhance the operations
and offer periodical updates on our website for download. Alternate versions of the firmware are available
for integration into non-DPL environments.
- IVR (Internal Variable Replacement): enables specialty designed variable data label formats to
be stored and modified using a USB keyboard and the print engines graphics display.
- Oracle / SAP: Datamax-ONeil provides a means to print labels directly from XML-based business
application systems without using any additional middleware. This interface allows a TCP/IP
connected Datamax-ONeil printer to accept XML data from Oracle and SAP applications.
- Emulations: Printer programming language emulation allows you to seamlessly integrate into existing
solutions without changing code.

DMXConfig Utility *

A Windows software application that allows the easy access and setup of the A-Class Mark II printer. It
can be used with any communication port available on your printer and allows you to store settings to be
applied to a different printer; ideal when you are replacing/adding printers to your application.

Windows Drivers *

The A-Class has drivers for use on the latest Windows operating systems, allowing the user to view and
change printer settings from any Windows software application, simplifying the print process.

Embedded Browser Configurator

The LAN printers are equipped with a resident web page embedded into the firmware which allows full
access to the printer's settings and complete configuration. Accessing the printer via the Embedded
Browser Configurator is easy: simply connect the printer to the network, start the browser program, and
enter the printer's IP address. The resident web page will pop up and printer is up and running without
needing to install software or a specific operating system.

Available Separately - no additional cost

International Language Printing Capability (ILPC) Fonts

Consists of one of the following: Kanji Gothic B scalable, Korean Hangul, or Simplified Chinese GB.
Designed for remote printer management, diagnostics and media usage monitoring.

MCL NetManager

Third-Party
Enabled MCL print engines have the capability to generate innovative data collection, print job
management applications, and execute directly from the print engine without the need for a host
computer to run the application.

MCL Software

* available on the CD included with the printer or can be downloaded from our website

12

A-Class Mark II: Print Engines for Applicators

Competitive Overview

Reasons to buy the A-Class Mark II

a faster processor allows higher quality printing in less time for some applications

designed with stainless steel to support harsh environments

broader standard communication offering

more options available to meet application requirements

Model

Product Image

Print Resolution

Max. Print Width

Max. Print Speed

A-4xxx Series

A-6xxx Series

Sato S84xxSe

203 / 300 / 406 / 600 dpi

(8 / 12 / 16 / 24 dpmm)

203 / 300 dpi

(8 / 12 dpmm)

203 / 300 / 600 dpi

(8 / 12 / 24 dpmm)

4.16 (105.6 mm)

Memory (optional)
Processor

Communication (standard)
Communication (optional)
Display
Cover

4.09 (103.9 mm)

12 ips (304 mm/sec)

16 ips (406.4 mm/sec)

16 MB RAM / 8 MB Flash

16 MB RAM / 4 MB Flash

200 MHz Motorola processor

32 Bit RISC

Max. Ribbon Length

Memory (standard)

6.61 (168 mm)

2,132 ft. (650 m)

2 GB SDIO / USB host memory stick

3,281 ft. (1000 m)

Compact Flash

LAN, Parallel, Serial, USB

Serial, USB, Ethernet

320 x 240 VGA with backlight

LCD display

Single wider belt

6-7 different belts

Platen Belt Width

Wireless

Stainless steel

Wireless
Steel

Options
Cutter

Ribbon Saver
RFID

Wireless

USB/SDIO

Remote Display
(optional)

(802.11 b/g)

(802.11 b/g)

(not available)

A-Class Mark II: Print Engines for Applicators

13

Competitive Overview

Reasons to buy the A-Class Mark II

designed with stainless steel to support harsh environments

two (2) higher resolution offerings for higher quality printing

more robust graphics display for easier navigation, set-ups and operation

Model

Product Image

Print Resolution

Max. Print Width

Max. Print Speed

Max. Ribbon Length

Memory (standard)
Processor

Communication (standard)
Communication (optional)
Display
Cover

A-4xxx Series

A-6xxx Series

203 / 300 / 406 / 600 dpi

(8 / 12 / 16 / 24 dpmm)

203 / 300 dpi

(8 / 12 dpmm)

4.16 (105.6 mm)

6.61 (168 mm)

12 ips (304 mm/sec)

2,132 ft. (650 m)

16 MB RAM / 8 MB Flash

Zebra 110PAX 4

Zebra 170PAX 4

203 / 300 dpi

(8 / 12 dpmm)

4.5 (103.9 mm)

7.1 (180 mm)

12 ips (304 mm/sec)

2,953 ft. (900 m)

10 MB RAM / 2 MB Flash

200 MHz Motorola processor

32 Bit - 133 MHz RISC processor

Wireless

LAN, Wireless

LAN, Parallel, Serial, USB

Parallel, Serial

320 x 240 VGA with backlight

2-line LCD display

Stainless steel

Steel

Options
Cutter

Ribbon Saver
RFID

Wireless

USB/SDIO

Remote Display

14

(802.11 b/g)

(802.11 b/g)

(optional)

(not available)

A-Class Mark II: Print Engines for Applicators

Serviceability
A-Class consumable parts can be replaced quickly and easily to ensure optimum performance.

Quick replacement of platen roller

Remove a single screw that securely holds the platen roller in

place and slide the roller out.

Easy printhead replacement

A printhead can be replaced in only a few minutes: simply loosen

a single screw and disconnect two cables.

Enhanced pinch roller design

Added tension to control the media when large rollers are being
used. Lifts up with a pull of a knob for easy access.

Supplies

Datamax-ONeil offers a wide variety of high quality printer supplies including custom labels, stock labels,
ribbons and cleaning products.

A-Class Mark II: Print Engines for Applicators

15

Ordering Printers and Options

4 Print Engines (non-RFID) - 203, 300, 406, and 600 dpi

16

A-Class Mark II: Print Engines for Applicators

Ordering Printers and Options

6 Print Engines (non-RFID) - 203 and 300 dpi

A-Class Mark II: Print Engines for Applicators

17

Ordering Printers and Options

R-Series 4 UHF RFID Print Engines - 203, 300, 406, and 600 dpi

18

A-Class Mark II: Print Engines for Applicators

Ordering Printers and Options

R-Series 6 UHF RFID Print Engines - 203 and 300 dpi

A-Class Mark II: Print Engines for Applicators

19

Ordering Options and Accessories

Options and accessories are listed in the table below and may be ordered using the corresponding part
number. Include the part number and description on the purchase order.

Part#

Description

DPO78-2660-02

Kanji Gothic Font Kit

DPO78-2660-04

Korean Hangul Font Kit

DPO78-2660-03
OPT78-2657-12
OPT78-2807-02

PHD20-2240-01
PHD20-2241-01
PHD20-2242-01
PHD20-2243-01
PHD20-2245-01
PHD20-2246-01

20

Simplified Chinese Font Kit

DMXrfNet II Internal 802.11b/g WiFi Card

Remote Display (for "remote display ready" equipped models only)

203 dpi, 4 Printhead
300 dpi, 4 Printhead
406 dpi, 4 Printhead
600 dpi, 4 Printhead
203 dpi, 6 Printhead
300 dpi, 6 Printhead

A-Class Mark II: Print Engines for Applicators

Compliance and Agency Approvals

European Directive 2002/95/EC - Restriction of Hazardous Substances (RoHS)
European Directive 2002/96/EC - Waste Electrical and Electronic Equipment (WEEE)

In the interest of compliance with European Union Directives, all Datamax products shipped to the
European Union market on or after July 1, 2006 shall be compliant with the European Directive
2002/95/EC, also known as the Restriction of Hazardous Substances (RoHS). All Datamax products
shipped to the European Union since August 13, 2005 have been compliant with the European
Directive 2002/96/EC, also known as the Waste Electrical and Electronic Equipment (WEEE).
Datamax recognizes the importance of these directives and is taking the necessary steps to meet the
compliance standards. It is simply a part of the company's commitment to supporting the European
community as well as the global environment.
Please feel free to contact us for any further comment or information on RoHS or WEEE
compliance.

UL60950-1: 2003 1st Edition

CSA C22.2 No. 60950-1-03 1st Edition; April 2003

Underwriters Laboratories Inc. (UL) is an independent product safety certification organization. The
UL Mark on a product means that UL has tested and evaluated representative samples of that
product and determined that they meet UL's requirements. Under a variety of our programs,
products are periodically checked by UL at the manufacturing facility to make sure they continue to
meet UL requirements.

IEC60950-1:2001

The UL GS mark is a German safety mark, indicating that a product has been tested and found to
comply with the safety requirements of the European Standards with German national deviations.

GB 4943-2001
GB 9254-1998
GB 17625.1-2003

Chinas regulatory agency implemented the Compulsory Product Certification

System (CPCS), which prohibits the sale or importation of equipment under
the scope of the law that does not bear the CCC Mark issued by a
Designated Certification Body (DCB). Products must comply with the
compulsory standards before the CCC Mark is applied. The CCC Mark
covers both safety and electromagnetic compatibility.

The manufacturer declares under sole responsibility that this product conforms to the following
standards or other normative documents:

Following the provision of the EMC directive 2004/108/EC: EN 55022 (2006, A1:2007) Class B

EN 50024 (1998, A1:2001, A2:2003)

Safety: The product complies with the requirements of the Low Voltage Directive

2006/95/EC, IEC 60950-1:2001 First Edition

FCC: This device complies with FCC CFR 47 Part 15 Class A.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy, and if not installed and used in accordance with the instructions in this manual, it may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his own expense.
Information subject to change without notice.

A-Class Mark II: Print Engines for Applicators

21

Warranty

Printer

Datamax-ONeil warrants to Purchaser that under normal use and service, the A-Class Printer, (with the exception of
the thermal printhead) purchased hereunder shall be free from defects in material and workmanship for a period of
(365) days from the date of shipment by Datamax-ONeil.
Expendable and/or consumable items or parts such as lamps, fuses, labels and ribbons are not covered under this
warranty. This warranty does not cover equipment or parts that have been misused, altered, neglected, handled
carelessly, or used for purposes other than those for which they were manufactured. This warranty also does not
cover loss, damages resulting from accident, or damages resulting from unauthorized service.

Thermal Printhead

This warranty is limited to a period of one year, (365 days), or 1,000,000 linear inches of use, whichever comes first,
for the A-Class thermal printhead. This one year (365 days) warranty is valid only if a Datamax-ONeil - approved
thermal label media is used, as defined in the then current Datamax-ONeil list of approved thermal/thermal transfer
media, a copy of which is available from Datamax-ONeil. Failure to use Datamax-ONeil-approved media is
justification for invalidation of this thermal printhead warranty. This warranty does not cover printheads which have
been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs.

Warranty Service Procedures

If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance
prepaid, in the original shipping containers. A Return Material Authorization (RMA) number must be issued before
the product can be returned. To obtain an RMA number please contact the Datamax-ONeil according to the regions
listed below:

North and South America

Datamax-ONeil (USA)
4501 Parkway Commerce Blvd.
Orlando, Florida 32808 USA
tel: +1 407 523-5550

Asia Pacific and Australia

Europe, Middle East, and Africa

Datamax-ONeil (EMEA)
26, Rue Gaspard Monge
Bourg Les Valence, FRANCE 26500
tel: +33 (0) 4 75 75 56 72
fax: +33 (0) 4 75 82 98 38

Datamax-ONeil (ASPAC)
Contact below for RMA and return instructions
tel: +65 6505 2259
e-mail: tsaspac@datamax-oneil.com
The RMA number must be on the outside of the box and on the shipping document. Be sure to Include a contact
name, a description of the problem(s). Datamax-ONeil shall not be responsible for any loss or damages incurred in
shipping.

Datamax-ONeil will repair defects covered under warranty conditions and return the repaired or replaced product to
the Purchaser at Datamax-ONeils cost. The warranty shall continue in effect until the end of the original warranty
period, or for sixty (60) days after the repair or replacement, which ever is later.

22

A-Class Mark II: Print Engines for Applicators

right by our customers

North America

Asia Pacific

Latin America

Europe, Middle East, Africa

Corporate Headquarters Florida

Singapore

Argentina

France

4501 Parkway Commerce Blvd.

Orlando, FL 32808
Tel: 800-816-9649
Fax: 407-578-8377

9 Toh Guan Road East

#04-01 Alliance Building
Singapore 608604
Tel: +65-65052250
Fax: +65-67698135

Av. Franklin D. Roosevelt 4989

Suite 303
Buenos Aires (C1431BZC)
Tel: +54 (11) 5555 6519
Fax: +54 (11) 4521 8022

9 Rue Gaspard Monge

26500 Bourg-ls-Valence
Tel: +33 (0) 4 75 75 63 00
Fax: +33 (0) 4 75 82 98 3

California

China

Brazil

8 Mason
Irvine, CA 92618
Tel: 949-458-0500
Fax: 949-458-0708

Room 1016, FL 10 Tianjian Bldg.

6th Huixinnanli
Chaoyang District, Beijing
Tel: +86 10 6496 9313
Fax: +86 10 6494 8937

Rua Emilio de Menezes, 27 Cj 81

Santa Cecillia/Sao Paulo SP
Brasil CEP 01231-020
Tel: +55 11-3825-0690
Fax: +55 11-3666-1744

Datamax-ONeil Printer
Supplies

Thailand

Mexico

2nd Floor, RN Building

961 Rama 3 Rd
Bangpongpang, Yannawa
Bangkok 10120
Tel: +662 6897321
Fax: +662 6897337

Av. Central No. 186-B

Col. Nueva Industrial Vellejo
C.P 07700, Mexico DF
Tel: +52 55 11 68 61 46
Fax: +52 55 11 68 61 02

7656 E. 700th Avenue

Robinson, IL 62454
Tel : 618-546-5418
Fax : 618-546-1518

www.datamax-oneil.com

rev. 20090929

around the world.