CHRISVILLE INSTITUTE OF TECHNOLOGY INC.

Brgy. Isabang, Lucena City

Quezon Philippines
Total Quality Management
Preliminary Examination
Name:__________________________
Date:__________________
Course/Section:__________________
Instructor:______________
NOTE: Read the Direction before you answer the Question (Do not use
pencil and avoid too much erasures)

I.

Multiple Choice: Encircle the letter of the correct answer.

(2pts)

1. It is from the quality assurance methods which develop around the

time of world war 1?
a. Total Quality Method
b. Total Quantitative Management c. Total
Quality Management
2. This is the method develop by Dr. w Edward Deming?
n. System Quality Control
o. Statistical Quality Control
Share Quality Canvass

p.

3. This is the year were Quality Control was part of Japanese

manufacturing?
a. 1980s
b. 1950s
c. 1970s
4. This is another year when Total Quality Management discussed by the
top management to all workers?
d. 1970s
e. 1930s
f.1950s
5. How many Principles of TQM do we have?
x. 10
y. 8

z. 12

6. It is the driver of the TQM and create an environment that ensure its
success?
g. Executive management
h. training
i. Leaders
7. Improvement on quality should impose for Customer Satisfaction?
a. Customer focus
b. training
c. Continuous
Improvement
8. Quality Decision should be made on measurements?
b. Decision Making
c. Product Promotion
Methodology/ Tools

d.

9. Employees should received Regular training on the methods and

concepts of quality?
q. Enhancement
r. Training
s. Leadership
10.
This should be aim and develop by employees to work with
quality improvement?
g. Salary/ Remuneration
h. Employees Involvement
i. Company
Culture
11.
Company should continuously work towards improving
manufacturing and quality procedure?
D. Customer Satisfaction
e. Continuous Improvement f. Customer
focus
12. It is used to ensure that the measured respondent is consistently?
j. Top management
k. System Approach
L.
Methodology / Tools
13. Employees should encourage to be proactive in Indentifying and
addressing quality relative Problems.
L. Employees Involvement
m. training
n. Continuous
Improvement
14. Total Quality Management is divided into 4 sequential Category it is
so called.
e. PDCA
f. PCDA
g. DLAP
15. Total Quality Management is the _________ and culture of an
organization.
n. heart
o. characters
p. attitude
ll. IDENTIFICATION: Please do Identify what that statement says
(2pts each)
_________1. Phase where people document their results from others about
process, changes and make Recommendation.
_________2. It is the discipline concerned with good and bad in any
situation.
_________3. It is the by Product of integrity and ethical conduct given by the
consumer.
_________4. Vital factor for employees to be more effective and productive.

_________5. Phase where people develop and implement solution and

decide upon the measurement to gauge its effectiveness.
_________6. Used by the business to be more quicker and to have
camaraderie.
_________7. Implies, honest, moral Values, fairness and sincerity to the
costumer.
_________8. For TQM, to be successful the supervisor must be committed
on leading his employees to create.
_________9. It binds together, starting from foundation to roof.
_________10. It is how you appreciate one employee through given
something for job well done.
_________11. Associated with the design, implementation and maintenance
of TQM system.
_________12. Phase where people defined the Problem to be addressed.
_________13. This may cause by External and Internal failure.
_________14. It occurs when the products/service fail to reach quality
standards but not are detected until after the customer receive
the item.
_________15. Associated with vendors and customer evaluation of
purchased materials and service that they are with in
satisfaction.
_________16. Who develop SQC?
_________17. It is the attitude and culture of the company.
_________18. Phase where people confirm the result through before and
after comparison.
_________19. It occurs when result fail to reach Quality Standards.
_________20. What is SQC?
lll. ENUMERATON: (2 pts each)

1.
2.
3.
4.
5.

3 Types of Teams
3 ways of communication
2 faces of ethics
3 categories of recognition
4 Establishment used the Method of TQM