Vous êtes sur la page 1sur 32

EMOTIONAL INTELLIGENCE (EI)

DOES IT MAKE A DIFFERENCE?


Presentation to:
British Computer Society PROMS-G
Mark P. Russell Oakhill Consulting
Jacqueline Land Jacqueline Land Associates

Jacqueline Land Associates

Contents

Introductions
What is Emotional Intelligence (EI)?
The 7 Elements
BT Global Challenge Research Project
So what?
Applying Emotional Intelligence
Questions/Feedback

Introductions
Jacqueline Land

Jacqueline Land Associates

HR Consultant & Executive/Life Coach (member of the


Coaching Academy)
Over 15 years experience in Generalist HR and Management
Development Service sector
Operated at Management Team level strategic business
decision making
BT Global Challenge Research Project

Mark P. Russell
Business coach to local SME market
Knowledge of different industries & businesses
MBA & PRINCE2 qualified
Professional membership of CMI, FPB & BCS SiG

Anyone can be angry that is easy. But


to be angry with the right person, to the
right degree, at the right time, for the
right purpose and in the right way that
is not easy.
Aristotle

What is Emotional Intelligence (EI)?


Achieving ones goals through the ability
to manage ones own feelings and
emotions.

. being sensitive to and able to


influence other key people ...

being able to balance ones motives


and drives with conscientious and ethical
behaviour.

Dulewicz & Higgs

The 7 Elements

Self Awareness
Emotional Resilience
Interpersonal Sensitivity
Motivation
Influence
Intuitiveness
Conscientiousness

Self Awareness
Aware of own feelings
Recognises/manages feelings & able to
control their impact

Emotional Resilience
Performs consistently under pressure
Balances task needs with individual &
team needs
Retains focus on a course of action in
the face of criticism

Influence

Listens to different perspectives


Appreciates alternative positions
Persuades others to change a viewpoint
Provides rationale for change

Motivation
Drive/energy to achieve clear results
Balances short- & long-term goals
Pursues demanding goals in the face of
rejection or questioning

Intuition
Arrives at clear decisions & drives
implementation when presented with
incomplete or ambiguous information

Interpersonal Sensitivity
Takes account of needs & perceptions
of others when arriving at decisions
Builds awareness & achieves buy-in
to decisions

Conscientiousness
Displays clear commitment to a course
of action
Matches words and deeds
Encourages others to support the
chosen direction
Personal commitment in pursuing ethical
solutions to business issues

The 7 Elements

Self Awareness
Emotional Resilience
Interpersonal Sensitivity
Motivation
Influence
Intuitiveness
Conscientiousness

BT Global Challenge
Research Project
Emotional Intelligence
and its impact on
Sustained Success

Research Challenge
Identify factors required to :
Achieve and sustain
performance
Retain a loyal and
cohesive team
Impact of EI on individual
and team performance
Inspiring Performance with
Henley Management College &
Research Forum comprising 20 Businesses

What was involved?


Quantitative research
using Higgs and Dulewiczs
EI Questionnaire
Qualitative research
interviews conducted with 12
race skippers, two core crew
and two departing leggers
from each yacht in every port
of call + interviews before
and after the race

Interview Facts

Over 550 interviews in 18 months


Approximately 825 hours
Average 80 interviews per port
3,300 pages of notes
Notes of each interview typed into database
Database split into evidence of 7 behaviours

Changes in EI Behaviour
EI Element

Podium

Middle

Back

Self Awareness
Emotional resilience
Motivation
Interpersonal sensitivity
Influence
Intuitiveness
Conscientiousness

Increased

Static

Decreased

Increase of use of EI
EI Element
Self Awareness
Emotional resilience
Motivation
Interpersonal sensitivity
Influence
Intuitiveness
Conscientiousness

No. of Skippers who


increased use
5
6
3
2
3
-

SKILLS AND ATTRIBUTES 3 CLUSTERS


IMPACT ON PERFORMANCE
PERSONAL ATTRIBUTES
Including..

MANAGEMENT SKILLS
Including..

Inner Purpose
Sensing
Personal goals
Vulnerability
Value set
Integrity
Personal Standards
Self-belief
Self-motivation
Self-control
Self-regulation
Openness
Self-development
Performance Focus
Emotional Intelligence
etc..

Agreed goals
Agreed values
Discipline
Preparation and planning
Roles
Resource management
Communication mmnt
Knowledge management
Control Management
Stress management
Conflict Management
Delegation
Review
etc

LEADERSHIP
ATTRIBUTES
Including
Purpose
Vision
Values
Support and trust
Recognition
Belief
Performance focus
Shared leadership
Distributed leadership
Regulation
Humour and fun
etc..

Evidence of X Factor
Skill/Attribute
Self Motivation
Performance Focus
Discipline
Control Management
Resource management
Conflict Management

Podium

Middle

Back

Evidence of Y Factor
Attributes
Integrity
Self Belief
Self Control
Sensing
Openness
Vulnerability
Purpose
Recognition
Belief
Shared Leadership

Podium

Middle

Back

So what?
EI is a powerful predictor of individual success
and organisational advancement and at the
higher levels of leadership accounts for
almost all of the success of star performers
being at least twice as important as
intellectual or technical superiority.

Daniel Goleman
Working with Emotional Intelligence (1998)

Future management skills...

Ability to move a business forward


Leading a winning team
Effective communication
Cultivating networks
Dealing with people
Handling information

Kelly Services Ltd Survey of Young


Professionals on views as to what makes a
good boss

A good judge of character


A good listener
Recognising people for work well done
Prepared to admit mistakes
A consistent approach to decision making
Motivational
Not afraid to deal with issues (inc. dismissal)
Readily delegates
Open door
Understanding customer needs

100%
89%
89%
89%
89%
89%
89%
85%
85%
85%

Applying EI in the workplace


Recruitment and selection
Case studies from
Metropolitan Life
Canadian Air Force

Working YOUR Emotional


Intelligence
How do my emotions impact on my
behaviour?
What impact does my behaviour have on
others?
How well do I perform under pressure?
How much do I consider others when Im
making decisions?
How successfully do I influence others to
my point of view?

Conclusion
EI does make a difference and may explain
personal and organisational success variance
Understanding and managing EI leads to
business performance
BT Race Research suggests EI enables
Effective and inspirational leadership
Achieving and sustaining performance
Retaining a cohesive and loyal team

Emotional Intelligence can be developed

Questions/Feedback