REFUNDS POLICY

1)
Refund applications must be made in writing to the Institute. Refunds will be refunded
within 14 days of receipt of a written application and will include a statement explaining
how the refund was calculated.
1.1Tuition Fees
Visa refused

100% refund of tuition fees

Withdrawal notified in writing and received by

the Institute 28 days or more prior to course
commencement
Withdrawal notified in writing and received by
the Institute less than 28 days prior to course
commencement

70% refund of tuition fees

No refund of current course

tuition fees

2)Refund application requests must be made in writing on the Refund Application Form
provided by the Institute. The refund application form is available on request from
Student Services and Records Manager at 305 Victoria Street, Brunswick, Vic- 3056
3)All refunds must be in accordance with ESOS requirements and the refund agreement
signed by the student and maintained in their individual student file and in MYOB.
4) A written explanation as to how the refund was calculated and a copy of the refund
agreement that was signed by the student must accompany student refunds.
5)The General Manager will calculate the refunds if applicable and send the completed
form to the CEO for final approval.
6) Details of refunds provided must be maintained in individual student files.
The
7) availability of the Complaints and Appeals process, does not remove the right of the
student to take actiovAvAo][A}vuA}]}vAoX

In8)the unlikely event that the Institute is unable to deliver the course in full, the student
will be offered a refund of all the course money they have paid to date. The refunds will
be paid to the student within 2 weeks of the day on which the course ceased being
provided. Alternatively, they may be offered enrolment in an alternative course by the
Institute at no extra cost to the student. The student has the right to choose whether
they would prefer a full refund of course fees, or to accept a place in another course. If a
student chooses placement in another course, MITT will ask him/her to sign a document
to indicate that s/he accept the placement. If the Institute is unable to provide a refund
or place the student in an alternative course our Tuition Assurance Scheme (TAS) ACPET
will place you in a suitable alternative course at no extra cost to you. Finally, if ACPET
cannot place the student in a suitable alternative course, the ESOS Assurance Fund
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Issued: May 2012
Refunds policy and procedure

Authorised by CEO
RTO # 22258Review: May 2013
Melbourne Institute of Training and Technology Pty ltd
Page1 of 3

Manager will attempt to place him/her in a suitable alternative course or, if this is not
possible, s/he will be eligible for a refund as calculated by the Fund Manager.
Subject
9)
to clause 10, in the event that the course did not start on the agree starting date
(and the student has not elected to commence the course on a new starting date), or
the Course ceased to be provided by MITT at any time after it started, but before it was
completed, the student shall be entitled to a refund of all course money they have paid
to date.
If
10)
clause 9 applies, then, the alternatives set out in clause 8 shall also be offered to the
student and the student, if he or she accepts any placement offered to him or her, shall
accept in writing. If the student accepts the placement; then, no refund is payable to the
student
11)Fees not listed in the refund section (clause 1) are not refundable.

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Issued: May 2012
Refunds policy and procedure

Authorised by CEO
RTO # 22258Review: May 2013
Melbourne Institute of Training and Technology Pty ltd
Page2 of 3

Refunds Procedure

Student to apply for refund on

the refund application form and
submit it to SSR

Note that the availability of

the Complaints and Appeals
process, does not remove the
right of the student to take
action under AXVWUaliaV
consumer protection law.

(Refund application form is

available to student on request
from the SSR at 305 Victoria
Street, Brunswick, Vic- 3056

Student directed to
complaints and
appeals procedure

SSR to forward the Refund

application to the General
Manager
If not approved
the student gets
no refunds.
Refunds to be calculated by the
General Manager
Student
appeals

Student
does not
appeal

Sent to CEO to approve

Appeals
upheld
If approved the
student gets the
refund.

Appeals not
upheld

Application and its

result to be filed in the
student file.

Warning - Uncontrolled when printed! The vA]}vA}(AZ]A}uvA]AlA}vAD/dd[ A/vvX

Issued: May 2012
Refunds policy and procedure

Authorised by CEO
RTO # 22258Review: May 2013
Melbourne Institute of Training and Technology Pty ltd
Page3 of 3