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Quality Manual

In compliance with
th

API SPEC Q1: 9 Edition


ISO 9001: 2008
ISO/TS 29001: 2010

AusGroup Singapore PTE LTD


36 Tuas Road, Singapore 638505

Website: www.ausgroup.com.sg

AGMS-BIQ-MN-001-SG

Rev.1

Quality Manual
In compliance with
AGMS-BIQ-MN-001-SG

Rev.1

API SPEC Q1: 9th Edition


ISO 9001: 2008
ISO/TS 29001: 2010

REVISION
1

DATE

DESCRIPTION

15-April-2014

Updated for API Spec Q1 9th


Edition

PREPARED BY

REVIEWED BY

Sanjay Khankhoje
Quality System Lead

Alvin Lim
Management Representative

APPROVED BY

Mario Durinic
General Manager

The Controlled Copy of this document is in electronic format and is stored Network drive Ausgroup ( T ) . All hard copies are
Uncontrolled unless specifically marked and endorsed by the Management Representative as Controlled Copy.

AGMS-BIQ-MN-001-SG

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QUALITY MANUAL

MN -001

Title

TABLE OF CONTENTS
API Q1 8th Ed.

API Q1 9th Ed, NEW CLAUSES

MN 0.4

MN 1.0
MN 2.0
MN 3.0

1.0
2.0
3.0

MN 4.0
MN 4.1
MN 4.2
MN 5.0
MN 5.1
MN 5.2
MN 5.3
MN 5.4
MN 5.5
MN 5.6

4.0
4.4.1, 4.2.1, 4.1.4a), 4.1.4b), 6.1, 6.2.3, 5.6.1.1, 5.6.1.6
5.6.1.1 f)
4.4.1a),b),c),d), 4.4.3, 4.4.3a),b),c),d), 4.5
4.2.1,5.1.5a),b),4.1.2, 4.2.1a),b)4.1.3, 6.5.1
4.2.1, 4.2.1a),b) 4.1.2, 4.1.3,6.5.1
4.1.5.2
4.1.2, 6.5.1
4.1.3, 4.1.3, 4.1.4b),5.11
4.2.2, 4.2.3 a), b), d), 4.1.5.1
6.5.1, 6.5.3, 6.5.2 a),b),c)d),e),f),g),i),j)

MN 6.0
MN 6.1
MN 6.2
MN 6.3
MN 6.4
MN 7.0
MN 7.1
MN 7.2
MN 7.3
MN 7.4
MN 7.5
MN 7.6
MN 8.0

4.3.1, 6.2.1
4.3.1, 6.2.1
4.3.2.1, 4.3.2.2, 4.3.2.3 a),b),c),d),e)
4.3.3 a),b),c)
4.3.3, 4.3.3 d)
5.0
4.1.4 a),b),5.2,5.2 a), b), 4.1.3,5.2 a),f),h),4.4.1d), 4.4.4, 4.3.1
5.1.2 a),b),c), 5.1.3, 5.1.3 a),b),c)
Exclusion
5.6.1.1, 5.6.1.1c),b),d),f), 5.6.1.2 b), i), 5.7.1.5, 5.6.2
a),b),c),d)
5.7.1.1 a),b),c),d),g),h), 5.7.1.3,5.7.1.5 a),b),c),d),e),f), 5.7.3,
5.7.4,
5.7.5
5.8,
5.8
a),b),d),e),f),h),5.8.5
6.3

MN 8.1
MN 8.2
MN 8.3
MN 8.4
MN 8.5

Rev.

Date

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Page

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TITLE DESCRIPTION
COMPANY PROFILE

SCOPE AND APPLICATION


REFERENCES
DEFINITIONS AND
ABBREVIATION
QUALITY MANAGEMENT SYSTEM
General Requirements
Documentation Requirements
MANAGEMENT RESPONSIBILITY
Management Commitment
Customer Focus
Quality Policy
Planning
Responsibility, Authority and
Communication
Management
Review

RESOURCE MANAGEMENT
Provisions of Resources
Human Resources
Infrastructures
Work Environment
PRODUCT REALIZATION
Planning Of Product Realization
Customer Related Processes
Design and Development
Purchasing
Product and Service Provision
Control of Monitoring and Measuring
Devices
MEASUREMENT, ANALYSIS AND
IMPROVEMENT
6.3 b), 6.1
General
6.2.1, 6.2.2.1,6.2.2.2,6.2.2.3, 6.2.3,5.7.7.1, 5.7.7.2,5.9, 5.7.7.3 Monitoring And Measurement
5.10.1, 5.10.1a), b),d),5.10.2 a),c),5.10.15,5.10.13, 5.10.3
Control of Non-Conforming Product
a),b),c),
5.10.4
6.3, 6.3 a),b),d),e
Analysis of Data
6.1, 6.4.1,6.4.2,6.4.2 a),b),c),d),e),f),6.4.3,6.4.3 b),c),e)
Improvements

ANNEX & APPENDIX


MN AP-I

Master List of Documents - Quality Manual

MN AP-II
MN AP-III
MN AP-IV

Quality Plan Quality Management System


Master List of Documents Quality Procedures
Distribution List

MN AP-V

Amendment Record

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MN 0.4

COMPANY PROFILE

15-April-2014

Title

1.0.

Rev.

Date

Page

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COMPANY PROFILE
AusGroup Singapore Pte Ltd (AGS) has been established to meet the needs of the oil and gas
industry in Singapore. Include in the activities of AGS are those of AusGroup Pressure Controls
(APC) which is a wholly owned business unit of AusGroup Singapore Pte Ltd) and together they
form the business entity AusGroup Singapore Pte. Ltd. referred to as AGS henceforth.
AGS has developed and implemented a quality management system to satisfy the contractual
needs of our customers and to improve management of the company. The quality system complies
with the International Standard ISO 9001 and the American Petroleum Institute ANSI / API
Specification Q1, 9

th

Edition and ISO / TS 29001: 2010

The principal business activity of AGS offers the provision of General Machining, Fabrication, Test
and Assembly Services.
Our facilities are easily accessible by either road or sea. The 4114 Sq. meter facility includes
fabrication and testing areas, covered machining and storage areas 4178 Sq. meter.

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SCOPE AND APPLICATION

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1.1 SCOPE
Provision of General Machining, Fabrication, Test and Assembly Services.
1.2 General
The Quality System described in this Quality Manual conforms to the requirements of ISO
9001:2008, API Specification Q1, 9th edition and ISO/TS 29001:2010 standards. The system
requirements of this manual are aimed at achieving customer satisfaction by consistently providing
conforming products and meeting customer requirements through the application of QMS, continual
improvement and prevention of nonconformity.

This document ensures AusGroup Singapore Pte Ltd identifies customer requirements, through all
QMS processes to achieve customer satisfaction with a closed-loop PDCA methodology.

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1.3 Sequence & Interaction of Quality Management Processes

Management
Responsibilities
MN 5.1

Set Quality Policy


MN 5.3

Decide Quality
Objectives AGMS-

Product
Realization
MN 7.0

Measure
Analyze
MN 8.1

Improvement
MN 8.1

Provide
Resources
MN 6.1

Planning
Quality Plan
MN Appendix-II

Monitor & Measure


Product
AGMS-BIQ-ST-007-SG
AGMS-BIQ-PR-008-SG

Continual
Improvement
AGMS-BIQ-PR036-SG

Provide Training
AGMS-PCST-015-SG

BIQFM-212-SG

Responsibility,
Authority &
Communication,

Evaluate
Infrastructure,
Space, Building
& Maint.
AGMS-PC-ST015-SG

AGMS-BIQ-PR-030-SG

Management
AGMS-BIQ-PR-009SG

Resource
Management
MN 6.1

Environment &
Health Act 2006

Review Customer
Requirement
AGMS-BDP-PR010-SG

Production &
AGMS-MF-PR025-SG Planning

Procure Raw
AGMS-COMM-PR001-SG
Verify Goods
AGMS-BIQ-ST-007
-SG

Preservation & Storage


AGMS-COMMPR-003-SG

Monitor & Measure Process,


AGMS-COMM-PR-002-GL,
AGMS-BIQ-PR-038-SG,
AGMS-BIQ-PR-040-SG,
AGMS-BIQ-PR-009-SG

Control of Nom-Confirming
Product (CAR/PAR for
Process) Customer
Complaints, AGMS-BIQ-PR040-SG, AGMS-BIQ-PR039-SG

Corrective Action
AGMS-BIQ-PR037-SG

Preventive Action
AGMS-BIQ-PR039-SG

Customer Satisfaction
Survey, AGMS-BDP-PR016-SG

Analysis of Data
AGMS-BIQ-PR-026SG

Manufacturing
AGMS-MF-PR-001SG
Packing / Delivery
AGMS-COMM-PR-018-SG

PLAN

AGMS-BIQ-MN-001-SG

DO

CHECK

ACT

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SCOPE AND APPLICATION

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1.4 APPLICATION
The technical Specification defines the quality management system for product and service
supply organizations for the petroleum, petrochemical and natural gas industries.
Design and Development, Clause 7.3 is considered for exclusions.
All other processes of the international standard are applicable to AusGroup Singapore Pte. Ltd.
The Quality Management System established satisfies the full requirements of ISO 9001, API
Spec Q1, and ISO/ TS 29001 standards.
1.5 CONTROL
This Manual is prepared and issued by the Management Representative and approved by the
General Manager prior to its publication and controlled distribution electronically.
1.6 CONTINUOUS IMPROVEMENT METHODOLOGY
The methodology known as "Plan-Do-Check-Act" (PDCA) is applied to all processes. PDCA can be
briefly described as follows:
Plan:

Establish the objectives and processes necessary to deliver results in accordance


with customer requirements and the organization's policies.

Do:

Implement the processes.

Check:

Monitor and measure processes and product against policies, objectives and
requirements for the product and report the results.

Act:

Take actions to continually improve process performance.

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REFERENCES

15-April-2014

Title

1.1

REFERENCE DOCUMENTS

1.2

INTERNATIONAL QUALITY STANDARDS

1.3

Rev.

Date

Page

1 of 1

ISO 9001:2008

Quality Management Systems Requirements

ISO 9000:2005

Quality Management Systems Fundamentals and Vocabulary

ISO 9004:2000

Quality Management Systems Guidelines for Performance Improvements

API Spec Q1 9th Edition

Specification for Quality Programs for the Petroleum, Petrochemical and


Natural Gas
Industry

ISO / TS 29001

Petroleum, Petrochemical and Natural Gas Industries Sector Specific


Quality Management Systems Requirements for Product And Service
Supply Organizations

AUSGROUP SINGAPORE PTE LTD QMS DOCUMENTS


Quality Manual
Quality Procedures Manual
Work Instructions Manual

1.4

1.5

PRODUCT SPECIFICATIONS
API Spec 6A

Specification for Wellhead and Christmas Tree Equipment

API Spec 16 A

Specifications for Drill through Equipment

API Spec 16 C

Specifications for Choke and Kill Systems

API Spec 16 R

Specification for Marine Drilling Riser Couplings

API Spec 16 F

Specification for Marine Drilling Riser Equipment

API 1104

Standard for Welding Pipelines and Related Facilities

API 5L

Specification for Line Pipe

API 5CT

Specification for Casing and Tubing

ASME IX

Specification for Welding and Brazing Qualifications

NACE MR 0175
Production

Materials for Use in H2S-containing Environments in Oil and Gas

LEGAL, GOVERNMENT, STATUTORY REGULATION ACTS


Factories Act (Chapter 104), Workplace Safety and Health Act 2006

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TERMS, DEFINITIONS AND ABBREVIATIONS

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Title

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3.1

TERMS & DEFINITIONS


3.1.1

Acceptance Criteria

Specified limits of acceptability applied to process or


product characteristics.

3.1.2

Acceptance Inspection

Demonstration through monitoring or measurement that the


product complies with specified requirements.

3.1.3

API Spec Q1

API Specification Q1, 9th Edition Quality Programs

3.1.4

Calibration

Comparison and adjustment to a standard of known accuracy


and making any needed adjustment (s).

3.1.5

Collection

Process of obtaining, assembling, and / or organizing


applicable information with the intent of meeting the applicable
requirements.

3.1.6

Compliance

Act or process of satisfying the legal and other


applicable requirements of a regulation or regulatory

3.1.7

Continual Improvement

Recurring activity to increase the ability to fulfill requirements

3.1.8

Control feature

Organizations documented method to perform an activity


under controlled conditions to achieve conformity to specified
requirements.

3.1.9

Corrective Action

Actions to eliminate the cause of a detected nonconformity or


other undesirable situation

3.1.10 Critical

That deemed by the organization, product specification, or


customer as mandatory, indispensable or essential, needed for a
stated purpose or task, and requiring specific action.

3.1.11 Customer Satisfaction

Customers perception of the degree to which the


customers requirements have been fulfilled

3.1.12 Definition

The definitions of ISO 9000, API Spec Q1 and ISO/TS 29001 apply
to this manual.

3.1.13 Delivery

Point in time and physical location at which the agreed transfer


of ownership takes place.

3.1.14 DAC

Defined limits placed or characteristics of materials, products,


or services established by the organization, customer, and / or
applicable specifications to achieve conformity to the product design.

3.1.15 Design validation

Process of proving a design by testing to demonstrate conformity


of the product to design requirements.

3.1.16 Design verification

Process of examining the results of design and development output


to determine Conformity with specified requirements.

3.1.17 Field nonconformity

Product nonconformity that is detected after delivery or use has


started

3.1.18 First article

Representative sample of a product, component, or output from


a process used to verify that prescribed activities have satisfied the
requirements as specified by the organization.

3.1.19 ISO 9001

ISO 9001:2008 Quality Management System.

3.1.20 ISO /TS 29001

ISO /TS 29001:2010 Quality Management System.

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3.1.21 KPI

Quantifiable measure that an organization uses to gauge or


compare performance.

3.1.22 Legal requirement

Obligation imposed on an organization, including those that are


statutory or regulatory.

3.1.23 Management

Person or group of people, as defined by the organization, who


directs and controls all or part of a facility, location, department,
or other function; has the fiscal responsibility for the
organization, and is accountable for ensuring compliance with
legal and other applicable requirements.

3.1.24 MAC

Defined limits placed on characteristics of materials, products,


and services established by the organization to achieve conformity
to the manufacturing or servicing requirements.

3.1.25 Nonconformity

Non-fulfillment of a requirement

3.1.26 Outsource

Function or process that is performed by an external supplier on


behalf of the organization.

3.1.27 Preventive Action

Actions to eliminate the cause of a potential nonconformity or


other undesirable potential situation

3.1.28 Preventive maintenance Planned action to minimize the likelihood of equipment failure
and unscheduled interruptions.
3.1.29 Procedure

Organizations documented method for performing an activity


under controlled conditions to achieve conformity to specified
requirements.

3.1.30 Quality

Degree to which a set of inherent characteristics fulfills requirements.

3.1.31 Quality Policy

Overall quality intentions and direction of an organization related


to quality, as formally expressed by top management.

3.1.32 Quality Objective

Something sought, or aimed for, related to quality.

3.1.33 Risk

Situation or circumstance that has both a likelihood of occurring


and a potentially negative consequence.

3.1.34 Service

Performance of an activity by one function or organization for


another.

3.1.35 Servicing

Product maintenance, adjustment, repair, and / or onsite


installation when installation is required by applicable product
specifications.

3.1.36 T e n d e r

Offer made by an organization in response to an invitation to


provide a product.

3.1.37 Top Management

Person or group of people who directs and controls an organization


at the highest level

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TERMS, DEFINITIONS AND ABBREVIATIONS

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ABBREVIATIONS
The key abbreviations used in this Quality Manual are listed below :
API
ASME
BS
CAR

American Petroleum Institute


American Society of Mechanical Engineers
British Standard
Corrective Action Request

CCR

Customer Complaints Report

DAC
EHS
GM

Design Acceptance Criteria


Environment, Health and Safety
General Manager

HR

Human Resources

IQA
ISO
KPI
MAC
MOC
MPS
MR
NCR
PCP

Internal Quality Audit


International Organization for Standardization
Key Performance Indicator
Manufacturing Acceptance Criteria
Management of Change
Manufacturing Process Specification
Management Representative
Non-Conformity Report PAR
Preventive Action Request
Process Control Plan

PDCA
QA
QAP
QC
QL
MN
QMS
PR
SPEC
ITP
TS
WI

Plan, Do, Check, Act


Quality Assurance
Quality Activity Plan
Quality Control
Quality Plan
Quality Manual
Quality Management System
Quality Procedure
Specification
Inspection and Test Plan
Technical Specification
Work Instruction

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QUALITY MANAGEMENT SYSTEM

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4.1

QUALITY MANAGEMENT SYSTEM

4.2

GENERAL REQUIREMENTS

4.2.1

AusGroup Singapore P t e . Ltd. Shall establish, document, implement and ma intain a


Quality Management System in accordance with the requirements of ISO 9001, API Spec Q1
and ISO/TS 29001 standards. The company shall define and manage processes necessary to
ensure compliance of products and services to customer requirements and necessary for the
implementation of the aforesaid standards.

4.2.2

The Quality System described in this Manual shall be designed to ensure that the products and
services provided by AusGroup Singapore Pte. Ltd. consistently meets and continually
improves its effectiveness with respect to the requirements of the international standards ISO
9001, API Spec Q1 and ISO/TS 29001 standards.

4.2.3

The management of AusGroup Singapore Pte. Ltd shall;


a) Determine the processes needed for the quality management system and their application
throughout the organization.
b) Determine the sequence and interaction of these processes and implement measures to
continually improve its effectiveness as well as efficiency.
c) Determine criteria and methods needed to ensure that both the operation and control
of processes is effective; monitor, measure, collect data on them where applicable and
analyse these processes to determine the satisfactory performance of the organisation.
d) Ensure the availability of resources and information necessary to support the operation and
monitoring of these processes.
e) Implement actions necessary to achieve planned results and continual improvement of these
processes.
Identify and control outsourced processes that affect conformity of AusGroup products
with requirements. The type and extent of control on outsourced processes are detailed
under the relevant Quality Procedures, Quality Plans and Work Instructions.
f) Identification of legal, and other applicable requirement which are needed to achieve product
conformity.

4.2.4

An outsourced process is a process that the company needs for its quality management
system and chooses to have it performed by an external party.

4.2.5

Ensuring control over outsourced processes does not absolve the company of the
responsibility of conformity to all customers, statutory and regulatory requirements. The type
and extent of control to be applied to the outsourced process can be influenced by factors such
as :
a) The potential impact of the outsourced process on the organizations capability to provide
product that conforms to requirements.
b) The degree to which the control of the process is shared.
b) The capability of achieving the necessary control through the application of purchasing
processes.

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4.2.6 The Quality Management System of AusGroup Singapore Pt. Ltd. shall include processes for
management activities, provision of resources, product realization and measurement, analysis
and improvement. A list of procedures governing the processes shall be identified under section
AP-I of this manual and maintained under the Quality Procedures Manual.
4.2.7

For outsourced processes and / or services, AusGroup Singapore Pte. Ltd. shall maintain
responsibility for product conformance to specified requirements when processes are
outsourced.

4.2.8

Quality processes in AusGroup Singapore Pte Ltd will have two main business processes.
The business process overview and process map are as follows:

BUSINESS PROCESS OVERFLOW

Core Processes
Estimation

Production

Repair

Support Processes
Fab.

Machining

Logistics

AGMS-BIQ-MN-001-SG

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Project

Project
Control

QA / QC

QMS / MR

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4.2.2.1 System Interaction Map

SYSTEM SUPPORT / RESOURCES


Assets, Work Environment, Administration Engineering, Maintenance, Staff, Information

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PROCESS INTERACTION DIAGRAM FOR BUSINESS PROCESSES

1 of 2

Requirements
BUSINESS PROCESSES
SUPPLIER
Requirements
Complaints
Satisfaction
Feedback

Maintenance

SALES /
CUSTOMER
SUPPORT

CUSTOMER

Feedback
Material

Requirements
Material Supplier
rating

Q.C

Breakdown
Information

Purchase &
Receiving
Customer Requirements & Complaints

Dispatch information &

Service

Production
Test
Report

Feedback
Quality
Control

Dispatch

test results

Material &
Necessary
information

Training
needs
Competency
& skill
requirements
Effectiveness
Feedback

Test

Provision of
Training
Samples for
testing
Service

T
r
a
i
n
i
n
g

Calibration

report
Equipment

(Out sourced)

Flow of information
Flow of material

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Processes

MIS Report

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Management processes

Management Review

Business Processes

CAPA & Continual


Improvement

Marketing
Purchase
Production
Quality Control
Dispatch

Resource Planning
Maintenance
Calibration
Training

Internal Quality Audit

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DOCUMENTATION REQUIREMENTS

4.2.1 GENERAL REQUIREMENTS

4.2.1.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to define the documentation, including the
relevant records, needed to establish, implement and maintain the Quality Management
System and to support the effective and efficient operation of the companys processes.
4.2.1.2 Requirements
The nature and extent of the Quality System documentation shall be such that it satisfies the
contractual, statutory and regulatory requirements, and the needs and expectations of customers
and other interested parties. Documentation may be in any form or type of medium, suitable to
the needs of the organisation.
AusGroup Singapore Quality Management System documentation shall include the following:
a)

Documented statement of Quality Policy and Quality Objectives

b)

Quality Manual

c)

Documented procedures and records required by the quality management system standards

d)

Process flowchart, contract documents, legal regulations, standards & specifications and
any other documents including records determined by AusGroup to ensure the effective
planning, operation and control of its processes

e)

Records related to this QMS

f) Identification of legal, and other applicable requirements to which the organization


claims compliance which are needed to achieve product conformity.
g) Identification of processes require validation
4.2.1.3 Documentation Structure
AusGroup Quality System is documented in this manual as the following structure:
1.
2.
3.
4.

Quality Manual
Quality Procedures
Work Instructions
Quality Records

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The Quality Manual la ys down th e plan a n d sp e cif ie s all basic areas of activity that m u st
b e addressed. It defines the policies and objectives of the Quality System and reasons WHY the
organisation wants to ensure quality of products/services to meet customer's requirements.
The Quality Procedures contains the procedures for activities or processes identified as
essential for the implementation of the Quality Management System. It describes WHAT and
WHO of the work carried out in specific areas and the sequence and interaction of processes to
ensure conformity of product and service.
All procedures referenced within this specification shall be established, documented,
implemented, and maintained for continued suitability.
The Work Instructions deals with HOW the organisation executes the specific tasks in greater
details. It describes the operating practices and controls kept over process activities.
AusGroup Quality Management System satisfies the requirements of ISO 9001, API Spec Q1
and ISO/TS 29001 standards, while adhering to customer's quality requirements that form part
of Total Quality Management.
4.2.1.4 List of Quality System Procedures
The related quality system procedures are mentioned in each section of this Quality Manual.
The Appendix-I at the end of this Quality Manual tabulates the list of quality procedures
developed by AusGroup to maintain its Quality Management System in accordance with
the requirements of ISO9001, API Spec Q1, and ISO/TS 29001 standards.

4.2.1.5 Related Documentation


MN 001
MN 5.3
AGMS-BIQ-FM-212-SG
AGMS-BIQ-PR-009-SG
AGMS-BIQ-ST-006-SG

Quality Manual
Quality Policy
Quality Objectives
Control of Documents
Control of Records

AGMS-BIQ-ST-001-SG
AGMS-BIQ-PR-040-SG
AGMS-BIQ-PR-037-SG

Quality Audits Procedure


Control of Non-Conforming Product
Corrective Action

AGMS-BIQ-PR-039-SG

Preventive Action

4.2.2 QUALITY MANUAL


4.2.2.1 Responsibility
The Top Management at AusGroup Singapore Pte. Ltd is responsible for the preparation
and maintenance of the Quality Manual.
The Quality Manual, Quality Procedures and Work Instructions described in MN 4.1 shall be
reviewed by the Management Representative and approved by Department Heads or General
Manager prior to distribution for use.

AGMS-BIQ-MN-001-SG

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MN 4.2

QUALITY MANAGEMENT SYSTEM

15-April-2014

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4.2.2.2 Requirements
The Quality Manual includes;
b)

a) Scope of the Quality Management System, including details of and justification for exclusions
Reference to system procedures including process flow
c)

Description of the clauses of the QMS and their interaction

d)

The processes that require validation are welding, NDE, heat treatment and painting

e)

The AusGroup addresses in this Quality Manual each specific requirement of ISO 9001,
API Spec Q1 and ISO/TS 29001 standards including the supplemental requirements.

4.2.2.3 Related Documentation


This Manual.
4.2.3

CONTROL OF DOCUMENTS

4.2.3.1 Policy
It is the policy of AusGroup to establish and maintain procedures to review, approve and
effectively control all documents in compliance with the requirements of ISO 9001, API Spec
Q1 and ISO/TS 29001 standards.
4.2.3.2 Method and Responsibility
All personnel within the company are responsible for ensuring that the document and data being
referred to are of current revision.
The Management Representative is responsible for ensuring that the Quality Manual,
Quality Procedures and Work Instructions are properly reviewed, approved for adequacy prior to
issue.
The respective Department Heads are responsible for ensuring that all operational documents
and data including those in the form of electronic and other media are properly processed,
approved for adequacy prior to issue and well maintained.
The Management Representative and Department Heads shall ensure documents are reviewed
and updated as necessary and reapprove when needed, relevant versions of applicable
documents are available at points of use and they remain legible and readily identifiable.
All procedures referenced within ISO 9001, API Spec Q1 and ISO/TS 29001 standards shall be
established, documented, implemented, and maintained for continued suitability. Procedures,
Work instructions, and forms required by Quality Management System shall be controlled.
Changes to documents and their current revision status are identified. All changes to the
documentation of Quality System are reviewed and approved by the same functions that
performed the original review.

AGMS-BIQ-MN-001-SG

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QUALITY MANUAL

MN 4.2

Title

Date

QUALITY MANAGEMENT SYSTEM

15-April-2014

Rev.
Page

4 of 4

Local Statutory Regulations, International and National Standards, Technical Specifications


including ISO Standards and API standards shall be controlled and maintained by the MR.
Documents from external sources such as those from AusGroup other facilities and customers
shall be identified and their distribution controlled.
Only the latest revisions are kept on the network system. Superseded revision of Quality
System documents are identified as OBSOLETE and to prevent the unintended use of obsolete
documents, and to apply suitable identification to them if they are retained for any purpose.
To ensure that document of external origin determined by the organization to be necessary for
the planning and operation of the quality management system are identified and their distribution
controlled.
A Master List shall be used to identify the documents maintained as part of the Quality
Management System, and their current revision status.
4.2.3.3 Related Documentation
AGMS-BIQ-PR-001-GL Guidelines for Preparation of Quality Management System
AGMS-BIQ-PR-009-SG Control of Documents Procedure
MN- AP-I
Master List of Document - Quality Procedures
4.2.4 CONTROL OF RECORDS
4.2.4.1 Policy
It is the policy o f the company t h a t records shall be maintained to demonstrate
conformance to requirements and as evidence of the effective operation of quality system.
4.2.4.2 Method and Responsibility
Records established to provide evidence of conformity to requirements and of the effective
operation of the quality management system shall be controlled.
Records, including those originating from outsourced activities shall be established and
controlled to provide evidence of conformity to requirements and the organizations Quality
Management System.
It is the responsibility of every Department Head to maintain a system for the legible,
identification, storage, filing, indexing, protection, retrieval, retention time and disposition of records.
Computer storage media can be used as a means for maintaining filing systems as long as the
necessary staff and security aspects are taken into account. All records must be made easily
available for authorised inspection.
Records shall remain legible, readily identifiable and retrievable.
The Master List of Records shall identify the function responsible for the collection and
maintenance of records Attachment 6 , Table of Records, Reviewers, Retention, Procedure
AGMS-BIQ-ST-006-SG for Control of Records.Records shall be retained for not less than the
period of time specified by the industry standard or five years, whichever is longer for the effective
operation of the QMS.
4.2.4.3 Related Documentation
AGMS-BIQ-ST-006-SG
AGMS-BIQ-MN-001-SG

Control of Records Procedure


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QUALITY MANUAL

MN 5.1

MANAGEMENT RESPONSIBILITY

15-April-2014

Title

5.1

Rev.

Date

Page

1 of 1

MANAGEMENT RESPONSIBILITY

5.1.1 MANAGEMENT COMMITMENT


Top Management of AusGroup Singapore Pte.Ltd demonstrates its commitment to the
development and implementation of the Quality Management System and continually improving
its effectiveness by :
a)

Communicating to the organization the importance of meeting customer, legal, statutory and
other applicable requirements

b)

Establishing the quality policy, communicating to all employees the awareness of the policy
to enhance the profitability of the company

c)

Ensuring that quality objectives are established including key performance indicator for use in
data analysis

d)

Conducting management reviews

e) Ensuring the availability of necessary resources

AGMS-BIQ-MN-001-SG

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MN 5.2

MANAGEMENT RESPONSIBILITY

15-April-2014

Title

5.2

Rev.

Date

Page

1 of 1

CUSTOMER FOCUS
The Top Management at AusGroup Singapore Pte. Ltd, determines customer needs and
expectations and translates them into applicable customer requirements. The Top Management
ensures customer requirements are communicated throughout the organisation and efforts are
focused on process improvement, to enhance customer satisfaction.
In order to satisfy customer needs and expectations, the Top Management of AusGroup
shall:
a) Understand the needs and expectations of its customers, including those of potential
customers
b)

Determine key product/service characteristics for its customers

c)

Conduct customer satisfaction survey and identify opportunities, weaknesses and future
competitive advantage.

Record and analyse any feedback from customers for continual improvement.

AGMS-BIQ-MN-001-SG

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QUALITY MANUAL

MN 5.3

MANAGEMENT RESPONSIBILITY

15-April-2014

Title

5.3

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Date

Page

1 of 1

QUALITY POLICY

Quality Policy
Objective
AusGroup is committed to providing quality of service to our clients and our distinguishing factor
starts with our people.
We strive to develop a competent and highly motivated workforce that is united in delivering performance
excellence. Our prime objective is to provide products and services efficiently, that are technically
innovative, defect free and on time.
The AusGroup Management System (AGMS) is certified to Australian and International Standard ISO 9001
and our
personnel comply with the requirements of our documented processes but also continually seek ways to
improve its effectiveness.
The AGMS is available to all personnel via the company Intranet and delivered via structured induction
and training programs. The effectiveness of the AGMS is reviewed by auditing and a systematic review of
performance data and the identification and implementation of improvement opportunities.
Strategies
To implement this policy AusGroup will:
Maintain an effective management system in accordance with ISO9001, designed to meet the needs
of project and contract requirements;
Provide competent resources to ensure work carried out by AusGroup and its subsidiaries shall
comply with statutory and regulatory requirements, standards, codes, certification and contractual
requirements;
Ensure Subcontractors and Suppliers are selected and approved based on assessment of
competence and capability;
Coordinate inspection and testing requirements in accordance with identified specifications and
regulatory requirements; and
Ensure compliance with documented deliverable obligations.
This Corporate Quality Policy establishes the framework and authority upon which AusGroup bases its
management practices.
Application
This policy is applicable to all AusGroup personnel, contractors and visitors engaged in activities under
AusGroup controlled sites.
The CEO and Managing Director of AusGroup is accountable to the Board of Directors for ensuring that
this policy is implemented in its entirety. This policy will be reviewed every two years.

Stuart Kenny
CEO & Managing Director
October 2013

AGMS-BIQ-MN-001-SG

Rev.1

AGMS-BIQ-MN-001-SG

Rev.1

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No.

QUALITY MANUAL

MN 5.4

MANAGEMENT RESPONSIBILITY

15-April-2014

Title

AGMS-BIQ-MN-001-SG

Rev.

Date

Page

Rev.1

1 of 2

5.4

PLANNING

5.4.1 Quality Objectives


Top management of AusGroup Singapore Pte Ltd shall establish Quality Objectives at each
applicable function and level within the organisation. Quality Objectives shall consist of
controlling various process parameters maintained by the various functions at different levels.
The Quality Objectives shall be measurable and consistent with the Quality Policy.
The records of the Quality Objective parameters shall be reviewed by the Department Heads to
identify adverse quality trends for corrective and preventive actions.
Quality Objectives shall include those needed to meet requirements of Oil States (Asia)
products, services and processes as well as customer requirements.
Quality Objectives will be subjected to management review, to ensure its continuing
suitability and improvement in meeting the Quality Policy.
Each Department Head shall ensure that the Quality Objectives
communicated, implemented and maintained at all levels of the department.

are understood,

5.4.2 Quality Management System Planning


Top management of AusGroup Singapore Pte Ltd defines the processes and resources
needed to achieve Quality Objectives and to meet customer requirements.
Planning should take the following into consideration:
a)
Processes required in the Quality System
b)
Realisation processes and resources needed
c)
Needs and expectations of the customers to achieve desired results
d)
Meets the requirements of ISO 9001, API Spec Q1 and ISO/TS 29001
standards e)
Meets the statutory and regulatory requirements
f)
Verification activities, criteria for acceptability,
and g) Quality records
Planning ensures that changes to Quality Management System are conducted in a controlled
manner and that the integrity of Quality Management System is maintained during such changes.
5.4.3 Quality Risk Management
The organization shall maintain a documented procedure to identify and control risk
associated with impact on delivery and quality of product. The procedure shall identify the
techniques, tools and their application for risk identification, assessment, and mitigation.
Risk assessment associated with product delivery shall include:
a) Facility / equipment availability and maintenance
b) Supplier performance and material availability/supply
Risk assessment associated with product quality shall include, as
applicable c) Delivery of nonconforming product
d) Availability of competent personnel
Records of risk assessment and management including actions taken shall be maintained.
AGMS-BIQ-MN-001-SG

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AGMS-BIQ-MN-001-SG

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MN 5.4

MANAGEMENT RESPONSIBILITY

15-April-2014

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5.4.4 Contingency Plan


AusGroup Singapore Pte Ltd shall maintain a documented procedure for contingency planning
needed to address risk associated with impact on delivery and quality of product.
Contingency planning shall be based on assessed risks and output shall be
documented and communicated to the relevant personnel, and updated as required.
The contingency plan shall include, at a
minimum;
a) Actions required in response to significant risk scenarios to mitigate effects of disruptive
incidents;
b) Identification and assignment of responsibilities and authorities
c) Internal and external communication controls
5.4.5 Management of Change
AusGroup Singapore Pte Ltd shall maintain a process for Management of Change (MOC) to
ensure that the integrity of the quality management system is maintained when changes to the
quality management system are planned and implemented. For the management of change, the
OSI Asia shall identify the potential risks associated with the change and any required approvals
prior to the introduction of such changes.
AusGroup Singapore Pte Ltd shall use the MOC process for any of the following that may
negatively impact the quality of the product including;
a)
b)
c)
d)

Changes in the organizational structure


Changes in key or essential personnel
Changes in critical suppliers
Changes to the management system procedures, including changes resulting from
corrective and preventive actions

MOC Notification
The AusGroup Singapore shall notify relevant personnel, including the customer when
required by contract, of the change and residual or new risk due to changes that have either
been initiated by the organization or requested by the customer.
The organization shall maintain records of MOC ativities.
5.4.6 Related Documentation
AGMS-BIQ-PR-041-SG
AGMS-BIQ-PR-042-SG
AGMS-BIQ-PR-043-SG

AGMS-BIQ-MN-001-SG

Quality Risk Assessment Plan


Contingency Plan Procedure
Management of Change Procedure

Rev.1

5.5

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QUALITY MANUAL

Rev.

MN 5.5

Title

Date

MANAGEMENT RESPONSIBILITY

15-April-2014

1
Page

1 of 1

RESPONSIBILITY, AUTHORITY AND COMMUNICATION

5.5.1 Responsibility and Authority


The roles, responsibility and authority of key personnel who manage, perform and verify work
affecting quality are defined in the organization chart, job descriptions, related quality procedures
and work instructions.
Top management of AusGroup Singapore Pte Ltd considers successful operation of the quality
system to be the responsibility of all personnel whose work can affect the quality of
products and services provided to customers.
AusGroup Singapore Pte Ltd shall maintain Organization Chart and it shall be updated by HR
function as appropriate to reflect the changes.
The reference list of the personnel / position within the organization is listed in QM 5.5.1.0 and
the roles, responsibilities and authorities are maintained in according to the list.
5.5.2 Management Representative
Currently, the Quality Manager has been appointed as the Management Representative
(MR) of AusGroup Singapore Pte Ltd by Top Management, a member of the
organizations management who, irrespective of other responsibilities, shall have responsibility
and authority that for ensuring that the requirements of ISO 9001, API Spec Q1 and ISO/TS
29001 standards are implemented and maintained.
Responsibility and authority of the management
representative are:
a) Ensuring that processes needed for the quality management system are established,
implemented and maintained,
b) Reporting to top management on the performance of the quality management system and any
need for improvement, and
c) Ensuring initiation of action (s) to minimise the likelihood of occurrence of nonconformities; and
d) Ensuring the promotion of awareness of customer requirements throughout the
organisation.
MR is responsible not only for the implementation and maintenance of the quality system within
the company but also for the liaison with external parties on matters relating to the Oil States
Industries (Asia) Pte. Ltd ISO 9001, API Spec Q1 and ISO/TS 29001 Quality Management
System.
5.5.3 Internal Communication
AusGroup Singapore Pt e Ltd shall establish and maintain procedures for internal
communication within organisation regarding the effectiveness of Quality Management System.
Purpose of internal communication is to raise awareness of the quality policy, objectives and
customer, legal, and other applicable requirements at relevant functions within the organisation.
Communication within the organisation, related to Quality System shall be the responsibility of the
management team.
AusGroup Singapore Pte Ltd shall communicate the results of analysis of data at relevant
levels and functions within the organization as identified in annual Management Review
Meeting.
Internal Communication with AusGroup Singapore Pte Ltd staff shall be through such
media as Internet, e-mail, circulars and notice board etc.
AGMS-BIQ-MN-001-SG

Rev.1

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No.

QUALITY MANUAL

MN 5.5

MANAGEMENT RESPONSIBILITY

15-April-2014

Title

AGMS-BIQ-MN-001-SG

Date

Rev.
Page

1 of 1

Rev.1

Doc. Type.

No.

QUALITY MANUAL

MN 5.5.1.0

ROLES, RESPONSIBILITY AND AUTHORITY

15-April-2014

Title

Rev.

Date

Page

1 of 1

5.5.1.0 List of Organization Personnel


The following is the list of personnel / position within the organization. The roles, responsibilities and
authorities of the personnel within the organization maintained in accordance the list in Procedure
AGMS-BIQ-PR-030-SG.
General Manager
Business Development Manager
Project Manager
Asst. Project Manager
Project Engineer
Manager Machine Shop Manager
Quality Manager
Financial Controller
HSE Manager
QA Engineer
NDT Inspector
QC Charge hand Machine Shop

AGMS-BIQ-MN-001-SG

Operations Manager
Supply Chain Manager
Project Controls Manager
Sr. Project Engineer
Fabrication Shop
Maintenance Supervisor
Welding Engineer
HR Manager
Quality System Lead
QC Inspector
Asst. QA Engineer
QC Charge hand - Project

Rev.1

Doc. Type.

No.

QUALITY MANUAL

MN 5.6

MANAGEMENT RESPONSIBILITY

25-March-2014

Title

5.6

Rev.

Date

Page

1 of 2

MANAGEMENT REVIEW

5.6.1

General
AusGroup Singapore Pte Ltd , Quality Management System in compliance with ISO 9001, API
Spec Q1 and ISO/TS 29001 shall be reviewed minimum once annually by the
management team consisting of the General Manager, Operations Manager, Management
Representative and Department Heads and other key personnel within the organisation.
The Management Review meeting shall be convened by the Management Representative, and
chaired by the General Manager. An agenda will be prepared for the review and minutes of the
review shall be distributed to the Management Team Members and relevant personnel for the
necessary action.
The review of the QMS is to ensure its continuing suitability, adequacy and effectiveness and
monitoring of Quality Objectives. The review shall include assessing opportunities for improvement
and the need for changes to the QMS, including quality policy and quality objectives. The
Management Representative shall maintain records of the Management Review.

5.6.2

Review Input
The input to management review shall include the information as
below;
a)
b)
c)
d)

Effectiveness of actions resulting from previous management reviews


Results of audits
Changes that could affect the quality management system, including changes to legal and
other applicable requirements (such as industry standards);
Analysis of customer satisfaction, including customer feedback

e)
f)
g)

Process performance
Results of risk assessment
Status of corrective and preventive actions

h)
i)

Analysis of supplier performance


Review of the analysis of product conformity, including nonconformities identified after
delivery or use
Recommendations for improvement.

j)
5.6.3

Review Output
The output from the management review shall include any decisions and actions
related to;
a)
b)

Any required changes to the processes and any decisions and actions
Improvement of the effectiveness of the quality management system and its processes

c)
d)
e)

Improvement of product related to customer requirements


Resource needs
Top management shall review and approve the output of management reviews

AGMS-BIQ-MN-001-SG

Rev.1

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No.

QUALITY MANUAL

MN 5.6

MANAGEMENT RESPONSIBILITY

15-April-2014

Title

Rev.

Date

Page

2 of 2

Management reviews shall be documented and records of these reviews shall be maintained.
Key personnel of the organisation are responsible for reviewing the minutes to ensure that
corrective actions resulting from the meeting are carried out promptly.
5.6.4

Related Documentation
AGMS-BIQ-PR-009-SG
AGMS-BIQ-ST-006-SG
AGMS-PC-ST-015-SG

AGMS-BIQ-PR-030-SG
MN 5.5.2
MN 6.1
AGMS-BIQ-PR-004-GL

AGMS-BIQ-MN-001-SG

Control of Documents
Control of Records

Training Procedure
Responsibility and Authority
Management Representative
Provision of Resources
Management Review

Rev.1

Doc. Type.

No.

QUALITY MANUAL

MN 6.1

RESOURCE MANAGEMENT

15-April-2014

Title

6.1
6.2

Rev.

Date

Page

1 of 1

RESOURCE MANAGEMENT
Provision of Resources
AusGroup Singapore Pte Ltd shall ensure customers needs are satisfied at all times. The
General Manager shall be responsible to provide adequate resources and assigning qualified
personnel to all activities. Resources include both personnel and equipment.
The requirements for verification activities are identified and documented in the relevant
procedures and instructions. Personnel performing management tasks, verification and other
activities shall be equipped with adequate resources and training prior to taking up the task. The
minimum qualification/experience requirements for all personnel have been documented by
Human Resource dept.
AusGroup Singapore Pte Ltd. shall determine and provide the resources needed to :
a)

Implement and maintain the quality management system and continually improve
its effectiveness, and

b)

Enhance customer satisfaction by meeting customer requirements.

Such resources are applied to the managing of organisations processes and projects.

AGMS-BIQ-MN-001-SG

Rev.1

Doc. Type.

No.

QUALITY MANUAL

MN 6.2

RESOURCE MANAGEMENT

15-April-2014

Title

6.2

Rev.

Date

Page

1 of 1

HUMAN RESOURCES

6.2.1 General
It is the policy of the AusGroup Singapore Pte Ltd to select and assign personnel performing work
affecting conformity to product requirements shall be competent on the basis of appropriate
education, training, skills and experience.
AusGroup Singapore Pte Ltd aware that conformity to products and services requirements can
be affected directly or indirectly by personnel performing task within the quality management system.
6.2.2 Competence, Training and Awareness
a)

Supervisors in consultation with the Department Head shall determine the necessary
competence for personnel performing work affecting conformity to product and service
requirements, and record them in the appraisal form.

b)

The Department Head where applicable, shall provide training or take other actions to
achieve the necessary competence are met with and reviewed.

c)

It is the responsibility of the HR Manager to ensure that the necessary training, education and
other actions are carried out in accordance with the training needs identified and training plans.

d)

Training requirements shall provide for Quality Management System training and for job
training of personnel.

e)

The frequency and content of training shall be documented in the training plan.

f)

It is the responsibility of the Department Head to evaluate the effectiveness of the training
provided to the employee, as applicable.

g)

AusGroup Singapore Pte Ltd shall ensure employees are aware of the relevance and
importance of their activities and how they contribute to the achievement of the Quality
Objectives. The extent of their awareness is measured in appraisal form.

h)

Employees are informed about the consequences to customer of non-conformity to


quality requirements.

i)

Customer specified training and / or customer provided training, when required, will include
in the training program.

Records of education, training, skill and experience are maintained by the HR Manager
6.2.3 Related Documentation
AGMS-PC-ST-015-SG

AGMS-BIQ-MN-001-SG

Training Procedure

Rev.1

Doc. Type.

No.

QUALITY MANUAL

MN 6.3

RESOURCE MANAGEMENT

15-April-2014

Title

6.3

Rev.

Date

Page

1 of 1

INFRASTRUCTURE

6.3.1

General
AusGroup Singapore Pte Ltd shall determine, provide and maintains the infrastructure
needed to achieve conformity to product requirements.
The infrastructure includes resources such as workplace, tools and equipment, supporting
services, such as communication or information systems and transport facilities.
AusGroup Singapore Pte Ltd shall maintain a documented procedure for the establishment of
preventive maintenance for equipment used in product realization the procedure shall identify
requirements for:
a)

Type of equipment to be maintained

b)

Frequency and

c)

Responsible personnel

The AusGroup Singapore Pte Ltd also emphasizes on the maintenance and improvement of
infrastructure such as equipment, hardware and software, so as to ensure continuing process
capability.
Records of preventive maintenance of equipment shall be maintained.
6.3.2

Responsibility
The General Manager / Operations Manager is responsible for the introduction and approval of
new equipment to the AusGroup as and when required.
The Operations Manager and Maintenance Supervisor are responsible for the proper
maintenance of plant equipment to ensure the uninterrupted availability of machines for meeting
customer needs.

6.3.3

Related Documentation
AGMS-MF-PR-023-SG

AGMS-BIQ-MN-001-SG

Maintenance Processes

Rev.1

Doc. Type.

No.

QUALITY MANUAL

MN 6.4

RESOURCE MANAGEMENT

15-April-2014

Title

6.4

WORK ENVIRONMENT

6.4.1

General

Rev.

Date

Page

1 of 1

AusGroup Singapore Pte Ltd has defined and implemented workplace human health,
environmental, safety and physical factors of the work environment, needed to achieve
conformity of product.
AusGroup Singapore Pte Ltd shall ensure that the work environment has a positive influence on
motivation, satisfaction and performance of employees, in order to enhance the profitability of
the organisation.
AusGroup Singapore Pte Ltd recognizes that the work environment relates to those conditions
under which work is performed including physical, environmental and other factors,
such as noise, temperature, humidity, lighting or weather. Work environment also includes
maintaining its premises in a state of order, cleanliness and repair consistent with the product and
manufacturing process needs.
6.4.2

Responsibility
The Top Management is responsible for providing a healthy and safe working environment in the
work place. In addition, he should provide safety rules and guidance including the use of protective
equipment if necessary.
If applicable, the Department Manager shall ensure the working environment meets the
requirements stated in the relevant Legislation Acts.

6.4.3 Related Documentation

The Factory Act (Chapter 104)


The Employment Act (Chapter 122)
The Factories (Noise) Regulations 1996
Fire Safety Act (Chapter 109A)
Environmental Pollution Control Act 1999
Workplace Safety and Health Act (Chapter 104)
Control of Vectors and Pesticides Act (Chapter 59)
OHSAS 18001 Safety Management System
ISO 14001 Environmental Management System

AGMS-BIQ-MN-001-SG

Rev.1

Doc. Type.

No.

QUALITY MANUAL

MN 7.1

PRODUCT REALIZATION

15-April-2014

Title

7.1

PRODUCT REALIZATION

7.2

PLANNING OF PRODUCT REALIZATION

7.2.1

Rev.

Date

Page

1 of 2

General
AusGroup Singapore Pte Ltd shall for identify, plan and develop the processes and documents
needed for product realization in consistent with the requirements of the other processes of
the quality management system. In planning process the following criteria shall address:
a)
b)
c)
d)

Required resources and work environment management


Product and customer specified requirements
Legal and other applicable requirements
Contingencies based on risk assessment

e) Design and development requirements


f) Required verification, validation, monitoring, measurement, inspection, and test activities
specific to the product and the criteria for product acceptance; and
g) Management of change (MOC) and
h) Records needed to provide evidence that the product realization processes meet
requirements
The output of planning shall be documented and updated as changes occur. The plans
shall be maintained in a structure suitable for the method of operations.
7.2.2

Responsibility
It is the responsibility of the Operations Manager, Quality Manager, and Project Manager to plan
the required output of processes and the necessary inputs and activities required, for the
effective and efficient achievement. The Project Manager or his designate shall prepare the
Process Flow documents for the production of products and services provided to the customer.

7.2.3

Quality Plan
The Quality Plan shall be formulated based on the following
guidelines:
a) Quality objectives and requirements for the product
b) The need to establish processes and documents to provide resources specific to
the products and services
c) Required verification, validation, monitoring, measurement, inspection and test criteria.
d) Customer requirements for final product acceptance
e) Personnel and operational resources required achieving the quality of products and
services provided
f) Records needed to provide evidence
The Quality Plan shall be reviewed and revised when new or additional requirements are
specified including any changes brought about by new technologies, customer requirements,
quality concepts, market strategies, and social or environment conditions.

AGMS-BIQ-MN-001-SG

Rev.1

Doc. Type.

No.

QUALITY MANUAL

MN 7.1

PRODUCT REALIZATION

15-April-2014

Title

7.2.4

Rev.

Date

Page

2 of 2

Product Quality Plan


When required by contract, Ausgroup shall develop a product quality plan that specifies the
processes of the quality management system (including the product realization processes
and the resources to be applied to a product.
The product quality plan required by contract shall address each of the following as a
minimum:
a)
b)
c)
d)
e)

Description of the product to be manufactured;


Required processes and documentation, including required inspections, tests, and
records, for conformance with requirements;
Identification and reference to control of outsourced activities;
Identification of each procedure, specification or other document referenced or used
in each activity
Identification of the required hold, witness, monitor and document review
points.

The Product Quality Plans and any revisions to them shall be documented and approved to
ensure customer requirements are met. These product quality plans and any revisions shall be
communicated to the customer.
7.2.5

External Documents in Product Realization


AusGroup Singapore Pte Ltd shall identify, distribute, and control of documents of external origin
required by the quality management system.
When API product or other external specification requirements, including addenda, errata, and
updates, are used in the design or manufacture of the product, the organization shall maintain a
documented procedure for the integration of these requirements into the product realization
process and any other affected processes.
Documents of external origin shall be controlled to ensure that the relevant versions are used
and maintained.

7.2.6

Related Documentation
Use of External Documents in Product Realization, AGMS-BIQ-PR-044-SG Rev.0
MN AP-II

Quality Plan - Quality Management System

AGMS-BIQ-MN-001-SG

Rev.1

Doc. Type.

No.

QUALITY MANUAL

MN 7.2

PRODUCT REALIZATION

15-April-2014

Title

7.2

Rev.

Date

Page

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CUSTOMER RELATED PROCESSES

7.2.1 Determination of Requirements Related to the Product

7.2.1.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to evaluate the requirements relative to the
product and service to ensure that AusGroup has the resources and ability to meet the customer
requirements.
7.2.1.2 Responsibility
Upon receipt of orders from customer the Project Manager, shall determine the requirements
with the following considerations:
a) Customer stated requirements including delivery and post-delivery activities.
b) Requirements essential for product, to be specified by AusGroup
c) Requirements not stated by the customer but essential for product to be fit for intended
use, where known.
d) Legal, Statutory and other applicable requirements to the product.
e) Any additional requirements considered necessary by AusGroup
Post-delivery activities include, for example, actions under warranty provisions, contractual
obligations such as maintenance services, and supplementary services such as recycling
or final disposal.
7.2.1.3 Related Documentation
AGMS-BIQ-PR-011-SG
AGMS- BDP-PR-010-SG
AGMS-BIQ-PR-044-SG
AGMS-BIQ-PR-041-SG

Legal and Regulatory Requirements


Estimation Processes / Contract Review
Repair / Re-Manufacture Processes
Quality Risk Management Plan procedure

AGMS-BIQ-PR-042-SG
AGMS-BIQ-PR-043-SG

Contingency Plan Procedure


Management of Change Procedure

7.2.2 Review of Requirements Related to the Product and Service


7.2.2.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to review customer requirements including
any changes requested, before committing to supply a product or service to the customer.
7.2.2.2 Review Activities
The review activities include submission of tenders, acceptance of orders or contracts,
acceptance of changes to contracts or orders. This is to ensure that:
a. Product requirements are identified and defined.
b. Contract or order requirements differing from those previously expressed are
resolved.
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The Estimation Department and Project Department shall maintain records of the results of the
review and actions arising from the review.
Where the customer provides no documented statement of requirement, the customer
requirements shall be confirmed by AusGroup, before acceptance of order.
Where contract or product requirements are changed, the organisation shall ensure that the
relevant documents are amended and that the relevant personnel are made aware of the
changes.
In situations, such as verbal orders, a formal review is impractical for each order. Instead of
review, the details of discussion and points agreed shall be recorded and maintained in the
Contract order file, by the Estimation Personnel.
Records of the results of the review, including resulting actions, shall be maintained.
7.2.2.3 Related Documentation
AGMS- BDP-PR-010-SG
AGMS-BIQ-PR-044-SG
AGMS-BIQ-PR-041-SG

Estimation Processes / Contract Review


Repair / Re-Manufacture Processes
Quality Risk Management Plan Procedure

AGMS-BIQ-PR-042-SG
AGMS-BIQ-PR-043-SG

Contingency Plan Procedure


Management of Change Procedure

7.2.3

Customer Communication (External)

7.2.3.1

Policy
It is the policy of AusGroup Singapore Pte Ltd to maintain effective communication with
external organisation including customers to ensure the requirements are understood
throughout the contract execution and product realization for enhancing customer satisfaction.

7.2.3.2 Communication Activities


AusGroup Singapore Pte Ltd shall put in place effective arrangements that support
communications in key areas relating to :
a.

Provision of product information including availability of product specification, product


application and product data sheet etc.
b. Enquiries, contracts or order handling, including amendments.
c. Customer feedback, including customer complaints on good and adverse performance.
d. AusGroup Singapore Pte Ltd shall provide quality plans and / or inspection test plan
as required by customers contract and amend subsequent changes to those plans where
necessary, and shall communicate to customer / relevant external organization as applicable.

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DESIGN AND DEVELOPMENT


Design and Development, Clause 7.3 is considered as exclusions in the Quality Manual of
AusGroup Singapore Pte. Ltds Scope.

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PURCHASING

7.4.1

Purchasing Process

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7.4.1.1 Purchasing Procedure


AusGroup Singapore Pte Ltds purchasing policy is to ensure that all purchased products and
services directly related to the quality of final products, conform to specified purchase
requirements.
The type and extent of control applied to the supplier and the purchased product shall be
dependent upon the effect of the purchased product and/or services on subsequent product
realisation or the final product.
Documented procedure to ensure that purchased products or outsourced activities conform to
specified requirements. The procedure shall address:
a) Determination of the criticality of the activities or products as they are applicable to
conformance to product or customer specifications;
b) AusGroup evaluates and selects suppliers based on their ability to supply product
and/or services in accordance with the specified requirements.
c)

Type and extent of control applied to the supplier based on the criticality of the product or
activity;

d) The company shall purchase quality critical goods and services from suppliers that have
been assessed and approved for inclusion in the approved vendor list.
e) Criteria for selection, evaluation and re-evaluation of suppliers are established in
purchasing procedure AGMS-COMM-PR-001-GL
f)

Results of the evaluation and subsequent follow-up actions are recorded.

g) Type and extent of control to be applied to outsourced activities.


h) AusGroup shall maintain a list of approved suppliers and scope of their approval.

7.4.1.2 Supplier Evaluation for Critical Purchase


For purchase of critical products, components, or activities, the criteria for the initial
evaluation of suppliers by shall be site specific for each supplier and shall include the
following:
a) Inspection of supplier final product by the organisation at suppliers
facility.
b) Inspection of supplier final product by the organisation upon delivery.
c) Surveillance of suppliers conformance to the organisations purchasing
requirements.
d) Verification by the organisation that the suppliers quality management system conforms to
an internationally recognised quality management system standard/technical specification.
e) Assessment of the supplier to ensure its capability to meet the organizations
purchasing requirements by:

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Performing an on-site evaluation of relevant activities; or


Performing first article inspection to ensure conformance to stated requirements; or
Identifying how the supplied product conforms to stated requirements when
limited by proprietary, legal and / or contractual arrangements.

7.4.1.3 Supplier Evaluation for Non-critical Purchase


For purchase of noncritical products, components, or activities that impact product realization or
the final product, the criteria for evaluation of suppliers shall meet the requirements to satisfy
one or more of the following:
a) Verification that the suppliers quality management system conforms to the quality
system requirements specified for suppliers by organization; or
b)

Assessment of the supplier to meet purchasing requirements; or

c)

Assessment of the product upon delivery or activity upon completion.

7.4.1.4 Supplier Re-Evaluation


AusGroup Singapore Pte Ltds shall re-evaluative all suppliers of both critical
a n d noncritical purchase per the requirements of sections 7.4.1.2 and 7.5.1.3 of this manual,
when the re-evaluation is deemed necessary.
Records of the results of all evaluations and any necessary actions arising from the
evaluations shall be maintained.

7.4.1.5 Supplier for Outsourcing


Where the company chooses to outsource special processes, such as NDE, Blasting / Painting
and Heat Treatment, the Company shall require that the vendor should comply with the
requirements of relevant sections of API Spec Q1 standards and AusGroup Singapores
quality specifications and procedures.
Records of outsourcing activity shall be maintained.
7.4.1.6 Related Documentations
Cutech ( Vendor ) NDT Procedures & Inspection Reports
Tuboscope ( Vendor ) NDT Procedures & Inspection Reports

7.4.2

Purchasing Information
Purchasing is carried out in accordance with AGMS-COMM-PR-001-SG Purchasing Procedure,
ensuring that the details provided for specifying the product or service includes the following:
a) Requirements for approval of product, procedures, processes and equipment.
Applicable version of specifications, drawings, process requirements, inspection
instructions, traceability, and other relevant technical data.
b) Requirements for qualification of personnel.
c) Quality management system requirements.

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The Company ensures that purchase requirements are checked prior to issuing to suppliers.
The company shall document its purchasing information to the supplier and shall describe the
product to be purchased, including where appropriate:
i)

the type, class, grade or other precise identification.

ii)

the title or other positive identification, and applicable issues of specifications, drawings,
process requirements, inspection instructions, acceptance criteria and other relevant
technical data.

7.4.3 Verification of Purchased Product


All incoming purchased materials shall be checked by the Requester, Store Personnel, QC
Inspector to ensure that goods are in good condition. Quality critical materials and services
which form part of Companys end product shall be checked by QC Inspector/ QC Engineer as
per Inspection Processes Procedure AGMS-BIQ-ST-007-SG, to ensure they are in accordance
with order specifications.
Where specified in the contract, personnel from AusGroup , the customer or his representative,
or an authorised agent shall verify at source, the products or services that are provided by
the Supplier, for ensuring conformity to requirements. In such cases, the
AusGroup shall
specify the intended verification arrangements and method of product release in the purchasing
documents.
The verification of purchased product shall establish the method to perform an activity under
control conditions to achieve conformity to specified requirements.
AusGroup shall maintain records of verification activities.
7.4.3.1 Related Documentation
AGMS-COMM-PR-002-SG
AGMS-BIQ-ST-007-SG

AGMS-BIQ-MN-001-SG

Purchasing Procedure.
Inspections, Examinations and Testing

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PRODUCT REALIZATION

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Title

7.5

PRODUCTION AND SERVICE PROVISION

7.5.1

Control of Production and Service Provision

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7.5.1.1 Control of Production


AusGroup Singapore Pte Ltd shall ensure the production (Manufacture) processes, which
directly affect product quality, are carried out under controlled conditions.
AusGroup Singapore shall establish control features that describe the control of production
performed and shall plan for the production operations to be carried out under controlled
conditions through:
a)

The availability of information that describes the characteristics of the product,


(customer instructions) ;

b)

Implementation of the product quality plan, when applicable;

c)

Ensuring design requirements and related changes are satisfied, when applicable;

d)

The availability of work instructions in the form of route sheets.

e)

The availability and use of monitoring and measuring equipment, (calibrated instruments,
gauges, measuring equipment etc.);

f)

Process control documents such as route sheets, work instructions, quality procedures,

etc.
g)

The implementation of monitoring and measurement;

h)

The implementation of product release, delivery and post-delivery activities. (final


inspection & testing).

7.5.1.2 Control of Service


The provision applies to Repair / Re-Manufacture and services of Repair / ReManufacture processes, which directly affect product quality are carried out under controlled
conditions.
AusGroup Singapore shall establish control features that describe the control of service
performed and shall plan for the production operations to be carried out under controlled
conditions through:
a) review and implementation of organization, customer- specific, product servicing, and
other servicing requirements;
b) the availability and use of suitable servicing, testing, monitoring, and measurement equipment;
c) the availability of work instructions, when applicable;
d) ensuring identification and traceability requirements are maintained throughout the
servicing process;
e) the implementation of monitoring and measurement activities; and
f) Process control documents, and
g) Requirements for release of the product that was serviced.
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7.5.1.3 Process Controls


Process controls shall be documented in route sheets, checklists or other types of control
features and shall include requirements for verifying compliance with quality plans, control
features, and reference standards / codes.
The process control documents shall include or reference instructions, workmanship and
acceptance criteria for processes, tests, inspections, and customers inspection hold or witness
points.
Process controls shall be documented in route sheets, checklists or other types of control
features and shall include requirements for verifying compliance with quality plans, control
features, and reference standards / codes. The process control documents shall include or
reference instructions, workmanship and acceptance criteria for processes, tests,
inspections, and customers inspection hold or witness points.
7.5.1.4 Product Realization Capability
AusGroup Singapore shall develop and maintain documentation that includes but is not
limited to product realization plans and records of review / verification, validation, monitoring,
measurement, inspection and test activities, including criteria for product acceptance that
demonstrates the capability to satisfy specified product and / or servicing requirements.
7.5.1.5 Related Documentation
AGMS-BIQ-PR-012-SG
AGMS-MF-PR-025-SG
AGMS-BIQ-PR-044-SG
AGMS-BIQ-PR-013-SG
AGMS-BIQ-PR-019-SG
AGMS-MF-PR-023-SG
AGMS-BIQ-PR-008-SG
7.5.2

Project Planning Processes


Manufacturing Processes
Repair / Re-Manufacture Processes
Control of Welding Operations
Logistics Processes / Customer Property
Maintenance Processes
Control of Monitoring and Measuring Equipment

Validation of Processes
AusGroup shall validate any processes for production and service provision where the resulting
output cannot be verified by subsequent monitoring or measurement. This includes
processes where deficiencies become apparent only after the product is in use or the service
has been delivered. (Special processes).
Heat Treatment, Blasting / Painting and NDE activities shall be considered as Special
Processes. Validation shall demonstrate the ability of these processes to achieve planned
results.
AusGroup shall establish arrangements for these processes that include the following :
a) Required equipment
b) Qualification of personnel
c) Use of specific methods, procedures including identified operating
parameters
d)
e)
f)
g)

Identification of acceptance criteria


Requirements for records
Revalidation, as appropriate
Defined criteria and approval of the processes

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The organization shall validate those processes identified by the applicable product
specification as requiring validation. If these processes are not identified, or there is no product
specification involved, the processes requiring validation shall include, as a minimum,
nondestructive examination, welding and heat treating, if applicable to the product.
7.5.2.1 Special Processes
Heat Treatment, Blasting & Painting, and NDE activities shall be considered as Special
Processes. Welding processes shall be carried out as per AGMS-BIQ-PR-013-SG , Control of
Welding Operations Procedure. Welding procedure qualification, welder qualification shall be
carried out as per the requirements of this procedure.
Heat Treatment shall be carried out as Out sourced process from Sub contractor.
Heat Treatment Charts shall serve as permanent records for the effectiveness of the process.
NDE activities shall be carried out as Out sourced process from Sub contractor. NDE
activities. All NDE activities shall have reports.
Blasting and Painting shall be carried out as Out sourced process from Sub contractor.
Inspection Reports shall serve as permanent records.
7.5.2.2 Related Documentation
AGMS-BIQ-PR-013-SG
AGMS-BIQ-ST-007-SG
AGMS-BIQ-PR-008-SG
AGMS-BIQ-MN-003-SG
7.5.3

Control of Welding Processes


Inspections, Examinations and Testing
Control of Monitoring and Measuring Equipment
Calibration

Identification and Traceability


Materials, parts, products or equipment used for production or repair, servicing shall be
identifiable at all stages of production or repair, installation against the required specifications.
The product is identified with respect to monitoring and measurement requirements throughout
product realization, in such a way that it can be traced to its related quality or inspection
records. The unique identification of the product Heat No., Job No. shall be controlled and
maintain the records.
Product Identification and Traceability, Inspection Status Procedure, AGMS-BIQ-ST-005-SG
is established for ensuring products are identifiable to their Job No. , Heat No. from receipt,
during all stages of repair, delivery as required by the customer, and the applicable product
specifications.
Identification and marking of completed assemblies are normally in accordance with the
contractual requirements. Each completed assembly is assigned a unique Job number that
is traceable to the Documentation Report.

7.5.3.1 Identification and Traceability - Maintenance & Replacement


The products shall be marked with Job Number. If physical marking is impractical due to size or
finish, original identification can be maintained on the products and traceability is
accomplished through the PSS ( Process Sequence Sheet ) / Route Sheet.

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If the marking or identification is required to be removed temporarily during processing or


handling, measures shall be taken to ensure that identification and traceability marks, and
records are restored or replaced as soon as the processes are completed.
7.5.3.2 Product Status
Status of products, including component parts shall be identified from Receiving through
Final Inspection and Testing, shall ensure that it meets requirements of Product. The product
for which identification cannot be established shall be documented as non-conforming
material or is authorized under Concession.
7.5.3.3

Related Documentation
AGMS-BIQ-ST-005-SG
AGMS-BIQ-ST-006-SG

7.5.4

Product Identification , Traceability and Inspection / Test Status


Control of Records Procedure.

Customer Property
It is the policy of the Company that where applicable, all products, i.e. hardware or software,
supplied by the customers will be identified, verified, protected and safeguarded for use or
incorporation into the product.
While under its control the company shall exercise due care in the handling and use of
customer property. If any customer property is lost, damaged or otherwise found to be
unsuitable for use, this shall be reported to the customer and records maintained. Customer
property can be intellectual property and personal data.
AusGroup Singapore Pte Ltd shall handle customer property in accordance with the
requirements of ISO 9001, API Spec Q1 and ISO/TS 29001 standards as described in the
procedures AGMS-BIQ-ST-005-SG, Product Identification , Traceability and Inspection Status,
AGMS-BIQ-PR-044-SG, Repair / Re-Manufacture Processes procedure, for the verification,
storage, maintenance and control.

7.5.4.1 Related Documentation


AGMS-BIQ-ST-005-SG
AGMS-BIQ-PR-044-SG
AGMS-BIQ-PR-019-SG
7.5.5

Product Identification , Traceability and Inspections / Test Status


Repair / Re-Manufacture Processes.
Logistics Processes

Preservation of Product
AusGroup Singapore Pte Ltd shall preserve the product during internal processing and
delivery of the product to intended destination in order to maintain conformity to requirements.
As applicable, the preservation shall include the identification, handling, packaging, storage
and protection does not affect its conformity with requirements. This also applies to parts or
components of a product.
Logistics Processes Procedure, AGMS-BIQ-PR-019-SG, describes the methods employed by
AusGroup to preserve the conformity of product.

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7.5.5.1 Storage and Assessment


AusGroup Singapore Pte Ltd shall identify the requirements for storage and assessment.
Company shall use designated storage areas or stock rooms to prevent damage or
deterioration of product, pending use or delivery.
In order to detect deterioration, the condition of product or constituent parts in stock shall
be assessed at specified intervals identified by the procedure. The interval shall be
appropriate to the products or constituent parts being assessed.
The principle of FIFO (First In First Out) is practiced on products like welding consumables,
rubber products.
Records of the results of assessment shall be maintained
7.5.5.2 Related Documentation
AGMS-BIQ-PR-019-SG
7.6

Logistics Processes.

CONTROL OF MONITORING AND MEASURING EQUIPMENT

7.6.1 Policy
It is the policy of AusGroup Singapore Pte Ltd that the calibration of measuring and test
equipment, used for verification and testing, are carried out periodically. This is to ensure
that the measuring and measuring equipment needed to provide evidence of conformity of
product to determined requirements.
7.6.1.1 Control of Monitoring and Measuring Equipments
QC personnel of AusGroup Singapore shall establish processes to ensure that monitoring and
measurement are carried out and in such a way that is consistent with the monitoring and
measurement requirements.
The procedure shall include requirements for the specific equipment type that
addresses:
a) Unique identifier
b)

Calibration status

c)

Equipment traceability to international or national measurement standards; where no such


standards exist, the basis used for calibration or verification shall be recorded.

d)

Frequency of calibration, at specific intervals or prior to use.

e) Calibration or verification method, including adjustments and re- adjustments, as


necessary:
f)

Acceptance criteria

f)

Control of equipment identified as out-of-calibration in order to prevent


unintended use

h)

When the equipment is found to be out of calibration, an assessment of the validity of


previous measurements and actions to be taken on the equipment and product, including
maintaining records and evidence of notification to the customer, if suspect product has
been shipped.

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Control of Monitoring and Measuring Equipment Procedure, AGMS-BIQ-PR-008-SG establishes


the method to control, calibrate and maintain monitoring and measuring equipment. The
control features include equipment type, unique identification, location, frequency of check,
check method and acceptance criteria
When used in the monitoring and measurement of specified requirements, the ability of
computer software to satisfy the intended application shall be confirmed. This shall be
undertaken prior to initial use and re-confirmed as necessary
7.6.2 Environmental Conditions
The AusGroup shall ensure that the environmental conditions are suitable for the calibrations,
inspections, measurements and test being carried out.
Records of the calibration/verification activity for all selected gauges, measuring and test
equipment, needed to provide evidence of conformity of product to determined requirements,
including employee and customer owned equipment shall include :
a) Be calibrated or verified, or both, against measurement standards
b)

Have the calibration status identifiable by the user for the activities being performed at all
times

c)

Safeguarded from adjustments that would invalidate the measurement result or the
calibration status

d)

Be protected from damage and deterioration during handling, maintenance and


storage

e) Be used under environmental conditions that are suitable for calibrations, inspections,
measurements and tests being carried out.
Also, the records shall include as applicable;
a) Revision following engineering changes.
b) Any out-of-specification readings as received for calibration / verification
c) An assessment of the impact of out-of-specification condition.
d) Notification to the customer if suspect product or material has been shipped.
When used in the testing, monitoring, or measurement of specified requirements, the ability of
computer software to satisfy the intended application shall be confirmed prior to initial use
and reconfirmed as necessary.
When the equipment is provided from a source external to the organization, including third party,
proprietary, employee- and customer owned equipment, it shall verify that the equipment is
suitable and provide evidence of conformity to the requirements of this section.
AusGroup Singapore shall maintain an Excel sheet in Computer of the required testing,
measurement, and monitoring equipment used to determine product conformity to requirements
that includes a unique identification, specific to each piece of equipment.
The calibration of all the monitoring and measuring devices that require calibration are carried
out both in-house and sub-contract vendors.
Records of the results of calibration and verification shall be maintained.
7.6.2.1 Related Documentation
AGMS-BIQ-MN-001-SG

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MEASUREMENT, ANALYSIS AND IMPROVEMENT

15-April-2014

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MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1.1 GENERAL
It is the policy of AusGroup Singapore Pte Ltd to identify the overall aims of measurement,
analysis and improvement to :
a) To demonstrate conformity to product specified requirements.
b) To ensure conformity of the QMS to the requirements of ISO 9001, API Spec Q1 and
ISO/TS 29001 standards.
c) Continually improve the effectiveness of the QMS such that AusGroups capability to
consistently meet customer requirements is enhanced.
Based on the review of QMS planning and product realization planning, AusGroup will
implement monitoring, measurement and improvement processes in accordance with the
requirements of sub- clause 8.2 to 8.5. This shall include determination of applicable methods,
including statistical techniques, and extent of their use.
AusGroup will identify parameters and measurement methods to determine the progress
made in meeting quality objectives and also evaluate the need to monitor any parameters based
on customer satisfaction data.
The effectiveness of measures implemented is periodically evaluated.
Related Documentation
AGMS-BIQ- PR-038-SG
AGMS-BIQ-ST-001-SG
AGMS-BIQ-ST-007-SG
AGMS-BIQ-PR-040-SG
AGMS-BIQ-PR-036-SG
AGMS-BIQ-PR-037-SG
AGMS-BIQ-PR-039-SG

AGMS-BIQ-MN-001-SG

Customer Complaints
Quality Audits
Inspections, Examinations and Testing
Control of Non-conforming Product
Continual Improvement
Corrective Action
Preventive Action

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MN 8.2

MEASUREMENT, ANALYSIS AND IMPROVEMENT

15-April-2014

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MONITORING AND MEASUREMENT

8.2.1 Customer Satisfaction


It is the intention of AusGroup Singapore Pte Ltd to gather and use information, to
establish customer views, of the extent to which their requirements have been fulfilled, thus
providing an indirect measure of the performance of the Quality Management System.
The procedure shall address the frequency of measurement, obtaining customer
feedback,
key performance indicators (KPIs), and other information that the organization uses to
determine whether the organization has satisfied customers in meeting identified
requirements.
AusGroup shall monitor inputs such as customer satisfaction surveys, customer complaints,
customer feed backs, compliments, and warranty claims etc. to evaluate the levels of both
satisfaction and dissatisfaction, since the absence of one does not necessarily imply the presence
of the other.
The output data shall be analyzed to determine improvement opportunities. They serve as
input for setting Quality Policy and Management Review.
AusGroup shall use Customer Performance Survey method to monitor information
relating to customer perception, on whether the company has met customer requirements.
Records of the result of customer satisfaction information shall be
maintained.
NOTE: Monitoring customer perception can include obtaining input from sources such as
customer satisfaction surveys, customer data on delivered product quality, user opinion
surveys, lost business analysis, compliments or warranty claims.
8.2.2

Internal Audit

8.2.2.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to ensure that a comprehensive system of
planned and documented Internal Audits is carried out to verify whether activities
comply with
planned arrangements and to determine the effectiveness of the Quality
Management System.
8.2.2.2 Method and Responsibility
The Management Representative is responsible for establishing audit programme /schedule
based on the status and importance of the activities to be audited, as well as the results of
previous audits. He shall carry out planning and co-ordination of Internal Audits, which are
conducted at least annually.
The audit criteria, scope, frequency and methods of audit shall be formulated to ensure
overall conformity of the QMS. Checklists may be used for guidance, during audit.
Only competent and appropriately trained personnel working in AusGroup and familiar with the
QMS and audit process shall be allowed to participate in the audit. He shall be independent and
shall not be the person who performed or directly supervised the activities being audited. The
selection of auditors and conduct of audits shall ensure objectivity and impartially of the audit
process.

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A documented procedure shall be established to define the responsibilities and requirements


for planning and conducting audits, establishing records and recording results.
Where non-conformance is found in a section, the respective Department Head shall be
responsible for taking timely corrective action. Response times for submission of an action plan
to address detected non-conformities shall be identified.
Outsourced activities that impact the quality of the product and that are performed at the
organizations facility shall be included as part of the internal audit of AusGroup Singapore.
All processes of the quality management system required to meet the ISO 9001, API Spec.
Q1 and ISO / TS 29001 standards shall be audited prior to claiming conformance to the
requirements of this specification.
8.2.2.3 Response Times
Response times for addressing detected nonconformities for submission of an action plan
shall be identified.
The relevant staff shall investigate and determine the root cause of the problem. They shall
propose on the CAR form (AGMS-BIQ-FM-115-SG ) , the Corrective / Preventive action that is
needed to eliminate the cause of Non-conformity , including changes in Quality System
documents , and return it to MR by the date ( 2 weeks from date of initiating CAR ).
8.2.2.4 Reporting and Follow-up
The internal auditor shall report the findings of every internal audit to the relevant Department
Head with copies to the Management Representative.
Follow-up activities shall include the verification of the actions taken and the reporting of
verification results. All follow-up results are to be filed together with the report in a master file
maintained by the Management Representative.
8.2.2.5

Related Documentation
AGMS-BIQ-ST-001-SG
AGMS-BIQ-PR-036-SG
AGMS-BIQ-PR-037-SG
AGMS-BIQ-PR-039-SG

8.2.3

Quality Audits
Continual Improvement
Corrective Action
Preventive Action

Monitoring and Measurement of Processes

8.2.3.1 Policy
AusGroup shall apply suitable methods for monitoring and where applicable, measurement
of the Quality Management System processes to demonstrate the ability of the processes
to achieve planned results.
8.2.3.2 Method
Measurements of process performance shall cover the needs and expectations of interested
parties in a balanced manner. Waste reduction, Cost allocation and reduction, Effectiveness
and Efficiency of the companys people, Cycle time or throughput are some of the process
performance measurements adopted by the company.

AGMS-BIQ-MN-001-SG

Rev.1

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Rev.

QUALITY MANUAL
Title

MN 8.2

MEASUREMENT, ANALYSIS AND IMPROVEMENT

15-April-2014

Date

Page

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Measurement and monitoring methods shall include Internal Audits, Customer Satisfaction
Survey, Evaluation of Suppliers Performance, and Product Non-Conformance. The resulting
data shall be analysed to detect trends and confirm the ability of the processes to achieve
planned results.
When planned results are not achieved, correction and corrective action shall be taken, as
appropriate, to ensure conformity of the product.
Records of effective dates of process changes shall be maintained.
NOTE: When determining suitable methods, AusGroup shall consider the type and extent of
monitoring or measurement appropriate to each process in relation to their impact on the
conformity to product requirements and on the effectiveness of the quality management
system.
8.2.3.3

Related Documentation
MN AP II - Appendix
Plan
AGMS-COMM-PR-002-SG
AGMS-BIQ- PR-038-SG
AGMS-BIQ-ST-001-SG
AGMS-BIQ-PR-040-SG
AGMS-BIQ-PR-036-SG
AGMS-BIQ-PR-037-SG
AGMS-BIQ-PR-039-SG

8.2.4

Qu ality
Purchasing Procedure.
Customer Complaints
Quality Audits
Control of Non-conforming Product
Continual Improvement
Corrective Action
Preventive Action

Monitoring and Measurement of Product

8.2.4.1 Policy
AusGroup Singapore shall apply suitable methods for measurement and monitoring of the
characteristics of the product and services, to verify that requirements for the product and
service are met at appropriate stages of the product or service realisation process.
8.2.4.2 Method and Inspection Process
Quality Plans and Route Sheets shall establish and specify the measurement requirements
(including acceptance criteria) for the products. Initial Inspection, In-Process Inspection and
Final Inspection and Testing shall be carried out in accordance with AGMS-BIQ-ST-007-SG,
Inspections and Examinations.
Only the QC Staff or Qualified persons, independent of those who performed or directly
supervised the production of the materials or products, shall perform final acceptance and
product release.
Evidence of implementation of required measurement & monitoring and conformance to the
acceptance criteria, is recorded. Records indicate the authority responsible for release of
product or service for delivery to the customer.
Personnel other than those who performed or directly supervised the production of the product
shall perform final acceptance inspection at planned stages of the product realization process.
The all final inspection and testing shall be performed in accordance with the product quality
plan or inspection test plan or route sheet / PSS and /or documented procedures to validate
and document conformity of the finished product to the specified requirements.
Product release and service delivery shall not proceed until all specified activities have been
satisfactorily completed and the related documentation is available, reviewed and accepted.
Records of required inspection and testing shall be maintained per documented
procedures

AGMS-BIQ-MN-001-SG

Rev.1

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No.

QUALITY MANUAL

MN 8.3

MEASUREMENT, ANALYSIS AND IMPROVEMENT

15-April-2014

Title

8.3

Rev.

Date

Page

1 of 2

CONTROL OF NON-CONFORMING PRODUCT

8.3.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to establish and maintain a procedure
for the identification and control of non-conforming products and services.

8.3.2 Non-Conforming Purchased Products


For non-conforming purchased products discovered during incoming inspection by the QC
Inspector / QC Charge hand or requester, the rejected goods shall be isolated. A NonConformity Report (NCR) shall be raised on such goods and await review and disposal.
8.3.3 Non-Conforming Products (Defective)
In the event that in-process / finished products are found to be defective, the QC personnel is
responsible for ensuring the proper identification and segregation of the non-conforming
products.
Non-Conformity Report (NCR) will be generated.
The Quality Manger is responsible for the disposition of such non-conforming products.
For returned shipment due to technical or manufacturing faults, the QC/QA Engineer is
responsible
for the investigation of the problems in accordance with the AGMS-BIQ-PR-040-SG
Control of Non- Conforming Product Procedure.
Where it is not possible to correct the non-conformity, the products may be disposed of, after
consultation with the customer concerned, by the Quality Manager / Operations Manager.
8.3.3.1 Customer Notification
AusGroup Singapore Pte Ltd shall ensure that only product that meets requirement or is
authorised under concession is delivered to the customer.
The organization shall notify customers in the event that product which does not conform to
design acceptance criteria (on the characteristics of materials, products, or services) has been
delivered.
Operations Manager or Project Manager is responsible to notify that the product does not
confirm the design acceptance criteria.
The records of such notifications shall maintain by Project Manager under Procedure
AGMS-BIQ-PR-037-SG, Corrective Action.

8.3.4

Non-Conformity Review and Disposition of Products


The Non-Conforming products , where applicable shall be deal with nonconforming product
by
one or more of the following categories :
a) product identification to prevent unintended use or delivery;
b) addressing the detected nonconformity (see 5.10.2);
c) By taking action to preclude its original intended use or delivery; and to eliminate the
detected nonconformity (Repair or Rework).

AGMS-BIQ-MN-001-SG

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MN 8.3

MEASUREMENT, ANALYSIS AND IMPROVEMENT

15-April-2014

Title

Rev.

Date

Page

2 of 2

AusGroup Singapore shall address the procedure for addressing nonconforming product
identified after delivery shall include controls for:
1) identifying, documenting and reporting nonconformances or product failure identified after
delivery;
2) ensuring the analysis of product nonconformance or failure, provided the product or
documented evidence supporting the nonconformity is available to facilitate the
determination of the cause .
3) taking action appropriate to the effects, or potential effects, of the nonconformance
when nonconforming product is detected after delivery.
The organization shall address nonconforming product by performing one or more of the
following:
a) Repair or rework with subsequent inspection to meet specified requirements;
b) Re grade for alternative applications;
c) Release under concession; and / or
d) Reject or scrap.
Records of the nature of non-conformities and any subsequent actions taken, including
concessions obtained, shall be maintained on file. All concessions shall be documented.
When non-conforming product is corrected it shall be subject to re-verification to demonstrate
conformity to the requirements. When non-conforming product is detected after delivery or use
has started, the organisation shall take action appropriate to the effects, or potential effects, of the
non-conformity.
8.3.5 Release or Acceptance of Non-Conforming Product
The process of evaluation, release and acceptance of non-conforming product shall include one or
more of the following:
a) Accepting products that do not satisfy manufacturing acceptance criteria provided :
I. Products satisfy the design acceptance criteria, and/or customer criteria;
II. The violated manufacturing acceptance criteria are categorized as unnecessary to
satisfy
the design acceptance criteria, or
III. Products are repaired or reworked to satisfy the design acceptance criteria or
manufacturing acceptance criteria.
8.3.6 Field Non-Conformity Analysis
Non-conforming product that is detected after delivery or use has started, is commonly known as
a Field Non-Conformity. Control of Non-Conforming Product procedure will identify document and
report incidents of field non-conformities or product failures. This is to ensure the analysis of field
non-conformities, provided the product or documented evidence supporting the nonconformity is
available, to facilitate the determination of the cause.
8.3.7 Non-Conforming Services
Any Non-Conforming service detected during verification shall be highlighted immediately to the
person concerned for corrective action. Non-Conforming services normally constitute a
complaint and shall be handled as per AGMS-BIQ-PR-038-SG Customer Complaints
AGMS-BIQ-MN-001-SG

Rev.1

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No.

QUALITY MANUAL

MN 8.4

MEASUREMENT, ANALYSIS AND IMPROVEMENT

15-April-2014

Title

Rev.

Date

Page

1 of 1

8.3.8 Customer Notification


AusGroup Singapore shall notify customers in the event that service which does not conform to
design acceptance criteria has been delivered. The records shall maintain of such notifications. If
the improvement is found to involve changes in process, it will be documented as per AGMS-BIQST-009-SG - Control of Documents Procedure.
8.4

ANALYSIS OF DATA

8.4.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to determine, collect and analyse appropriate data to
demonstrate the suitability and effectiveness of the Quality Management System and to evaluate
where continual improvement of the effectiveness of the Quality Management System can be made.
8.4.2 Method
AusGroup Singapore shall collect data generated by measuring and monitoring activities and other
relevant sources. The following data will be analysed ;
a)
b)
c)
d)
e)

Customer satisfaction survey


Customer complaints (CCR)
Product non-conformance records (NCR)
Internal audit records (NCN)
Suppliers performance records

f) Quality objectives
g) Management Review

8.4.3 Output of Analysis


Shall provide information related to ;
a) Customer satisfaction
b) Conformity to the product requirements
c) Non conformities and product failures identified after delivery or use, provided the product or
documented evidence is available to facilitate the determination of the cause.
d) characteristics and trends of processes and products including opportunities for preventive action
e) Supplier performance
f) Quality objectives
These data shall be used to evaluate where continual improvement of the effectiveness of the
quality management system can be made.
Continual Improvement Procedure, AGMS-BIQ-PR-036-SG, and Preventive Action
Procedure, AGMS-BIQ-PR-039-SG , AGMS-BIQ-ST-001-SG, Quality Audits establishes the
method and techniques used for the Analysis of Data.

AGMS-BIQ-MN-001-SG

Rev.1

Doc. Type.

No.

QUALITY MANUAL

MN 8.5

MEASUREMENT, ANALYSIS AND IMPROVEMENT

15-April-2014

Title

Rev.

Date

Page

1 of 3

8.4.3.1 Related Documentation


AGMS-BIQ-PR-039-SG
AGMS-BIQ-PR-036-SG
AGMS-BIQ-ST-001-SG
8.5

Preventive Action Procedure


Continual Improvement
Quality Audits

IMPROVEMENT

8.5.1 Continual Improvement


8.5.1.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to continually improve the effectiveness
of the quality management system through the use of :
a) Quality policy.
b) Quality objectives.
c)
d)
e)
f)

Audit results.
Analysis of data.
Management review or
Other means that will lead to corrective and preventive action.

8.5.1.2 Related Documentation


AGMS-BIQ-PR-036-SG
AGMS-BIQ-PR-037-SG
AGMS-BIQ-PR-039-SG
8.5.2

Continual Improvement
Corrective Action
Preventive Action

Corrective Action

8.5.2.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to take action to eliminate the causes of
non- conformities in order to prevent recurrence.
8.5.2.2 Method
In pursuing corrective action the company shall identify sources of information, and collect
information to define the necessary corrective actions. Corrective action shall be appropriate
to the effects of the non-conformities encountered. Corrective Action Procedure is maintained
to :
a) Review non-conformities (including customer complaints).
b) Determine and implement corrections;
c) Identifying the root cause of the nonconformity and evaluating the need for corrective
actions;
d) Implementing corrective action to reduce the likelihood that a nonconformity
recurs;
e) Identifying the timeframe and responsible person(s) for addressing corrections and
corrective action;
f) Verification of the effectiveness of the corrections and corrective action taken; and

AGMS-BIQ-MN-001-SG

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QUALITY MANUAL

MN 8.5

MEASUREMENT, ANALYSIS AND IMPROVEMENT

15-April-2014

Title

Rev.

Date

Page

2 of 3

g) MOC (Management of change) when the corrective actions require new or changed
controls within the quality management system.
Records of the activities for control of a nonconforming process shall be maintained.
8.5.2.3 Response Times
The response times for addressing corrective action shall be identified. The relevant staff shall
propose on the Corrective/ Preventive Action Requests form (CPAR), AGMS-BIQ-FM-115SG
for detail the description of problems, investigation, proposed action & corrective /
preventive action, and thereby preventing recurrence is identified in Corrective Action
Procedure, AGMS-BIQ-PR-037-SG and return it to MR within 2 weeks from date of initiating
CAR.
Records of the activities for control of a nonconforming process shall be maintained and it
shall identify the activities performed to verify effectiveness of corrective actions taken.
8.5.2.4 Related Documentation
AGMS-BIQ-PR-037-SG
AGMS-BIQ-PR-039-SG
AGMS-BIQ-PR-036-SG
8.5.3

Corrective Action
Preventive Action
Continual Improvement

Preventive Action

8.5.3.1 Policy
It is the policy of AusGroup Singapore Pte Ltd to determine action to eliminate the
causes of potential non-conformities in order to prevent their occurrence.
8.5.3.2 Method
Preventive Action Procedure is maintained to :
a) Identifying opportunities for improvements;
b) Identifying a potential non-conformities and its potential cause (s );
c) Evaluate the need for action to prevent occurrence of non-conformities.
d) Identifying the time frame and responsible person (s ) for implementing a preventive
action;
e) Reviewing the effectiveness of the preventive action taken; and
f) MOC (Management of change) when the preventive action require new or changed
controls within the quality management system.
Preventive actions shall be appropriate to the effect(s) of the potential problems.
Records of the activities for control of potential process nonconformities shall be
maintained.
For preventive action, each Department Head is responsible to review and analyse trends in
CARs and NCRs generated in his own section periodically. The results of trend analysis will
be used as inputs for preventive action. Preventive actions shall be appropriate to the effects
of the potential problems.

AGMS-BIQ-MN-001-SG

Rev.1

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No.

QUALITY MANUAL

MN 8.5

MEASUREMENT, ANALYSIS AND IMPROVEMENT

15-April-2014

Title

Rev.

Date

Page

3 of 3

The Management Representative is responsible to ensure that all procedural changes


resulting from the preventive actions are recorded and implemented. He is also responsible
for ensuring that the relevant information on preventive actions including changes to
procedures is submitted for Management Review.
The AusGroup shall ensure any preventive action is effective.

8.5.3.3 Related Documentation


AGMS-BIQ-PR-039-SG
AGMS-BIQ-PR-036-SG

AGMS-BIQ-MN-001-SG

Preventive Action
Continual Improvement

Rev.1

Doc. Type.

No.

QUALITY MANUAL, APPENDIX-I

MN AP-I

MASTER LIST OF DOCUMENTS - QUALITY MANUAL

15-April-2014

Title

S.No.

1.

MN 1.0

2.

MN 2.0

3.

MN 3.0

4.

5.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

MN 5.5

MN 5.6
MN 6.0
MN 6.1
MN 6.2

MN 6.3

Management
Rep.

1(Master)

References

Management
Rep.

Definitions and Abbreviations

Documentation Requirements

MN 5.4

Holder

1(Master)

MN 4.2

MN 5.3

Copy No.

Management
Rep.

QUALITY MANAGEMENT
SYSTEM
General Requirements

MN 5.2

Process Owner

Date

Scope and Application

MN 4.0
MN 4.1

MN 5.0
MN 5.1

6.

Description

Document
No.

MANAGEMENT
RESPONSIBILITY
Management Commitment
Customer Focus

Quality Policy

Planning

Responsibility, Authority and


Communication
Management Review
RESOURCE MANAGEMENT
Provision of Resources
Human Resources

Infrastructure

MN 6.4

Work Environment

MN 7.0
MN 7.1

PRODUCT REALIZATION
Planning of Product
Realization

MN 7.2

Customer Related Processes

AGMS-BIQ-MN-001-SG

Management
Rep.
Management
Rep.
Management
Rep.
Management
Rep.
Management
Rep.
Management
Rep.
Management
Rep.

1(Master)

1(Master)

1(Master)

1(Master)

1(Master)

1(Master)

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)
2

Management
Rep.

1(Master)

Management
Rep.

Rev.

1(Master)

APIQR

12

Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR

1 of 2

Latest Rev.
No.

12

Management
Rep.
APIQR

Holder No.

APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
Management
Rep.
APIQR

Page

12
1

12
1

12
1

12
1

12
1

12
1

12
1

12
1

12
1

12
1

12
1

12
1

12
1

12
1
12

Rev.1

Doc. Type.

No.

QUALITY MANUAL, APPENDIX-I

MN AP-I

Title

Date

MASTER LIST OF DOCUMENTS - QUALITY MANUAL

S.No.

18.

19.

20.

21.

22.

23.

24.

25.

26.

27.

Description

Document
No.

MN 7.4

MN 7.5

Purchasing

Product and Service Provision

Process Owner

Management
Rep.
Management
Rep.

Control of Monitoring and


Measuring Devices

Management
Rep.

MN 8.0
MN 8.1

MEASUREMENT, ANALYSIS
AND IMPROVEMENT
General

Management
Rep.

MN 8.2

Monitoring and Measurement

Management
Rep.

MN 7.6

MN 8.3

MN 8.4

MN 8.5

AP-I

AP-II

Control of Non-Conforming
Product

Management
Rep.

Analysis of Data

Management
Rep.

Improvement

Master List of Documents Quality Manual


Quality Plan Quality
Management System

AGMS-BIQ-MN-001-SG

Management
Rep.
Management
Rep.
Management
Rep.

Rev.

15-April-2014

Copy No.

Holder

1(Master)

Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR

1(Master)

1(Master)

1(Master)

1(Master)

1(Master)

1(Master)

1(Master)

1(Master)

1(Master)

Management
Rep.
APIQR
Management
Rep.
APIQR
Management
Rep.
APIQR

Page

2 of 2

Holder No.

Latest Rev.
No.

12
1

12
1

12
1

12
1

12
1

12
1

12
1

12
1

12
1
12

Rev.1

Doc. Type.

No.

QUALITY MANUAL, APPENDIX-II

MN AP-II

QUALITY PLAN - QUALITY MANAGEMENT SYSTEM

15-April-2014

Title

Date

S.No.

Activities

1.

Management Review

ISO 9001:2008 , API Spec.


th
Q1 Standards, 9 Edition

Management
Review Meeting

2.

Control of Documents

ISO 9001:2008 , API Spec.


th
Q1 Standards, 9 Edition

Review & Approval

As Required

3.

Control of Records

ISO 9001:2008 , API Spec.


th
Q1 Standards, 9 Edition

Identification,
storage, protection,
retrieval, retention &
disposition

Min of 5 years

4.

Regulatory Requirements

Government Legislation

Assessment
through internet,
gazette etc.

5.

Purchasing - Materials &


Services

Companys requirements,
API 6A, 16A, API 5CT, API
5L, ASME, NACE MR-01-75
etc.

Approval of
Contract Agreement

6.

Qualification of a New
Supplier

Criteria for Evaluation and


Approval of Supplier

Evaluation

Assessment of Supplier
performance

Evaluation of suppliers
performance - Weightage

Assessment

8.

Internal Audit

ISO 9001:2008 , API Spec.


th
Q1, 9 edition

ISO 10011
Guidelines for IQA

9.

Control of Non-Conforming
product

Customer / In-house
requirements PSS /
Route Sheet.

Incoming, InProcess, Final


inspection

10.

Customer Complaints

Customer Inputs

Investigation and
Corrective Action
/Preventive Action

7.

AGMS-BIQ-MN-001-SG

Specification

Rev.

Method

Frequency
Yearly

Quality
Document
API Spec. Q1
Clause 5.6,
AGMS-BIQ-PR004-SG
AGMS-BIQ-PR-009SG
AGMS-BIQ-ST-006SG

Quality
Records

Change Request
Form & Document
Change Notice

All

Updating Legal &


Reg. Rqmts. Recds

Every Purchase

AGMS-COMM-PR002-SG

Purchase Reqtn.
and Approved
Vendor List

As Required

AGMS-COMMPR-002-SG

Supplier
PreQualification
Questionnaire

AGMS-COMMPR-002-SG

Evaluation of
Suppliers
Performance Form

AGMS-BIQST-001-SG

AGMS-BIQ-FM-108SG, AGMS-BIQ-FM109-SG, AGMS-BIQFM-110-SG, AGMSBIQ-FM-112-SG

Yearly

Yearly

As Required

As and When

AGMS-BIQ-PR-040SG

Responsibility
MR

As per List of
Quality Records

AGMS-BIQ-FM-119SG, NonConformity Report,


NCR Register

1 of 4

Minutes of the
meeting

AGMS-BIQ-PR-011SG

Yearly

Page

Relevant
Personnel

MR

Supply Chain
Manager /
Purchaser.
Supply Chain
Manager /
Purchaser.
Supply Chain
Manager /
Purchaser.
Auditors and
Auditees & MR

Quality System
Lead / QA
Engineer

AGMS-BIQ-PR-038- AGMS-BIQ-FM-113- Quality Manager /


SG,Customer
SG
Quality System
Complaint
Lead

Rev.1

Doc. Type.

No.

QUALITY MANUAL, APPENDIX-II

MN AP-II

QUALITY PLAN - QUALITY MANAGEMENT SYSTEM

15-April-2014

Title

S.No.

Activities

Specification

Date

Method

Frequency
As and When

Corrective Action

a) Customer Complaint
b) Internal/External Audits
c) Product/ Service NonConformity
d) Management Review

Investigate and take


appropriate
Corrective action /
Preventive action

12.

Preventive Action

Customer complaints
Internal audits results
External audits results
NCRs

Trend Analysis

Yearly

13.

Training

Training Needs Analysis

Annual Appraisal /
Review

Yearly

11.

14.

Estimation Processes/
Contract Review

Customer Orders

Contract Review

16.

Production Processes ( M /C
Shop & Fabrication )

Manufacturing specifications
& Production schedule

17.

Identification, Traceability

Identification & Traceability


Equipments Spec.

Page

2 of 4

Quality
Document
AGMS-BIQ-PR-037SG

Quality
Responsibility
Records
AGMS-BIQ-FM-119- a) Relevant staff
SG NCR, AGMSb) Auditee
BIQ-FM-115-SGc) M/C & Fab. Shop,
CAR, AGMS-BIQ-FMQC
113-SG- CCR
MR / Quality
Manager, Quality
System Lead
AGMS-BIQ-PR-039- AGMS-BIQ-FM-117- c) M/C & Fab. Shop,
SG
SG, Trend
QC
Analysis Form
MR / Quality
Manager, Quality
System Lead

AGMS-PC-ST-015SG

Employee Training
Record,
Training Feedback
& Evaluation Form

AGMS-BIQ-MN-001-SG

Rev.

Every Order

AGMS-BDPPR- 010-SG

In sequence as per
Work Instructions,
WPS and PSS /
Route Sheet

Every day

AGMS-MF-PR-025SG, Manufacturing
Processes, AGMSBIQ-PR-013-SG,
Control of Welding
Operations.

PSS / Route Sheet,


Inspection Reports

Product Realization.
In sequence as per
PSS / Route Sheet.

Every day

AGMS-BIQ-ST005-SG

Product
Identification Stickers
, PSS / Route Sheet

Tender / contract
documents

HR Manager,
Relevant Head of
Depts.
Estimation Manager/
Estimator
M /C Shop
Manager,
Fabrication
Manager,

M /C Shop
Manager,
Fabrication
Manager,
Logistics
Manager

Rev.1

Doc. Type.

No.

QUALITY MANUAL, APPENDIX-II

MN AP-II

QUALITY PLAN - QUALITY MANAGEMENT SYSTEM

15-April-2014

Title

S.No.

Activities

18.

Rev.

Date

Quality
Document

Quality
Records

Page

3 of 4

Specification

Method

Frequency

Project Processes

Customers Purchase Order


, Contract Documents /
Tender document

Material and
Production Planning

As required

19.

Logistics Processes

Customer Purchase Orders


Delivery dates, Handling,
Packing Instructions

Order processing
and arrange
delivery through
sub-contractor

As Required

AGMS-BIQ-PR019-SG,
Logistics
Processes

Delivery Orders,
Shipping Documents

20.

Inspection Processes

ASME VIII, API 1104, API


Specs. 6A, 16A

As per Inspection
Quality Plan

Inspection Quality
Plan

AGMS-BIQ-ST007-SG,
Inspections,
Examinations

Weld- Map,
Inspection Reports
, NDT Reports

QC Insptr./QC
Charge
hands

21.

Control of Monitoring &


Measuring Devices

Equipment Specification,
Manufacturers
recommendations.

In-house or subcontractor

Calibration Reports,
Calibration Record

QC - Charge
hands

22.

Customer Satisfaction

Level of expectation from


customer

Customer
satisfaction ,
Performance
Survey

As Required

AGMS-BIQ-PR-008SG, Control of
Monitoring and
Measuring Equipment
QM 8.2.1
AGMS-BDP-PR016-SG

Quality Objectives
Customer
satisfaction survey

MR, Sales
Supervisor, Sales
Admin

23.

Analysis of Data

Customer satisfaction,
NCRs, Trends analysis,
Supplier Perf.

Data Collection and


Analysis

Every Month

MN 8.4, AGMSBIQ-PR-036-SG,
AGMS-BIQ-PR039-SG

Analysis of Data
Record, Managemt
Review minutes

Quality Manager /
MR

24.

Continual Improvement

Quality Policy & Objectives,


Audit Results, Analysis of
data, Corrective and
preventive actions

Review and set


target in MR
Meeting

Management
Review minutes

General Manager /
Operations
Manager / MR

26.

Risk Assessment
& Management

Identify & control risk


associated with impact on
delivery and quality of
product

Delivery and
Quality of Product

MN 8.5
Continual
Improvement,
AGMS-BIQ-PR036-SG
AGMS-BIQ-PR041-SG, Quality

AGMS-BIQ-MN-001-SG

3 months to 1 year,
per Cal. Master list

Yearly

As required

AGMS-BIQ-PR012-SG, Project
Planning Processes

Risk
Assessment Plan

Bill of Materials,
Current Back Log,
Job No.Register

Responsibility
Project Manager /
Project
Controls
Manager
Logistics In-charge

Risk Assessment Project Manager,


Register
Project Controls
Manager /
Purchase Manager
& MR

Rev.1

Doc. Type.

No.

QUALITY MANUAL, APPENDIX-II

MN AP-II

QUALITY PLAN - QUALITY MANAGEMENT SYSTEM

15-April-2014

Title

S.No.

Activities

27.

Contingency Planning

28.

Management of Change
( MOC )

AGMS-BIQ-MN-001-SG

Rev.

Date

Specification

Method

Frequency

Planning needed to
address risk & response
actions required
associated with impact on
delivery and quality of
product

Delivery and
Quality of Product

As required

Changes in organizational
structure, Changes in key
or essential personnel,
changes in critical
suppliers, changes to the
management system
procedures, including
changes resulting from
corrective & preventive
actions

The integrity of
the quality
management
system is
maintained when
changes are
planned..

Quality
Document

AGMS-BIQPR-042-SG,

Contingency
Planning

As required
AGMS-BIQ-PR043-SG,

Management of
Change

Quality
Records

Page

4 of 4

Responsibility

Project Manager,
Contingency
Register including Project Controls
Manager /
actions required in
Purchase
response to
Manager & MR
significant
scenarios to
mitigate effects
Change Request
to identify the
potential risks
associated with
the changes and
approvals prior to
the introduction of
such changes

General Manager/
Project Manager/
Project Controls
Manager & MR

Rev.1

Doc. Type.

No.

QUALITY MANUAL, APPENDIX-III

MN AP-III

MASTER LIST OF DOCUMENTS - QUALITY PROCEDURES

15-April-2014

Title

S.
No.

API
Q1

1.

4.2.1

2.

4.2.3

Document
No.

AGMS-BIQ-PR-001-GL

AGMS-BIQ-PR-009-SG

Control of Documents

AGMS-BIQ-ST-006-SG

Control of Records

4.4.4

AGMS-BIQ-PR-045-SG

Use of External Documents


in Product Realization
( New )

6.

5.6.1

Process
Owner

Guidelines for Preparation of


Quality Management System Dept. Heads
Documents

4.2.4

5.5.1

Date

Page

1 of 3

Distribution
Description

3.

5.

Rev.

All Staff

All Staff

All Staff

AGMS-BIQ-PR-030-SG

Responsibility and Authority

All Staff

AGMS-BIQ-PR-004-GL

Management Review

Dept. Heads

Copy No.
1(Master)

1(Master)

Holder
Management
Rep.
Management
Rep.

Holder
No.

Latest Rev. No.

1(Master)

Management
Rep.

1(Master)

Managemen
t Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

7.

8.

9.

10.

11.

12.

13.

6.2.0

6.3.0

7.2.1

5.4.3

5.4.4

5.4.5

7.2.2

14.

7.2.2

15.

7.4.0

16.

7.4.3

AGMS-PC-ST-015-SG

AGMS-MF-PR-023-SG

AGMS-BIQ-PR-011-SG

Training

Maintenance Processes
Legal and
Regulatory
Requirements

HR Manager,
Dept.
Heads
Dept. Head

Contract Review ( Estimation Sr.Estimatio


AGMS-BDP-PR-010-SG
n
Processes)
Business
Performance Survey
Dev./
AGMS-BDP-PR-016-SG
Project
Manager
Purchasing Procedure

AGMS-COMM-PR-003SG

Material Control

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

Dept. Heads

Purchase/
Project /
Quality Risk Management
Project Control/
AGMS-BIQ-PR-041-SG
Plan Procedure (New)
Quality Heads
Purchase/
Project /
Contingency Plan Procedure
AGMS-BIQ-PR-042-SG
Project Control/
(New)
Quality Heads
Purchase/
Management of
Project /
Change
Project Control/
AGMS-BIQ-PR-043-SG
Procedure (New)
Quality Heads

AGMS-COMM-PR-002GL

1(Master)

Supply Chain
Manager
QC Charge
hand

Doc. Type.

No.

QUALITY MANUAL, APPENDIX-III

MN AP-III

Title

Rev.

Date

MASTER LIST OF DOCUMENTS - QUALITY PROCEDURES 15-April-2014

Page

2 of 3

Distribution
S.
No.

API
Q1

Document
No.

Description

Process
Owner
Copy No.

Holder

Holder
No.

Latest Rev. No.

17. 7.5.1-1

AGMS-BIQ-PR-012-SG

Project Planning Processes

7.5.1.2

AGMS-MF-PR-025-SG

Manufacturing Processes

18

19.

20.

7.5.1-3

7.5.1-4

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

Dept. Head

7.6.1

AGMS-BIQ-PR-008-SG Control of Monitoring and


Measuring Equipment

QC Charge
hand- Machine

1(Master)

Management
Rep.

AGMS-BIQ-MN- 003-SG

QC Charge
hand- Machine

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

7.6.1

8.2.1

8.2.4
8.2.4

28.

29.

AGMS-BIQ-PR-019-SG

26. 8.2.2

27.

Fab. Manager/
Control of Welding Operations Supervisor, QC

7.5.5

22.

25.

Project
Manager

Management
Rep.

QC Charge
hand, Machine,
Fab

7.5.3

24.

AGMS-BIQ-PR-013-SG

Repair / Re-manufacturing
Processes

Machine/ Fab
Manager

1(Master)

Product Identification &


AGMS-BIQ-ST- 005-SG Traceability, Inspection / Test
Status

21.

23.

AGMS-BIQ-PR-044-SG

Project
Manager

8.2.4

Logistics Processes

Calibration

AGMS-BIQ-PR-038-SG

Customer Complaints

AGMS-BIQ-ST-001-SG

Quality Audits

Quality /
Project
Manager
IQA Auditors

QC Charge
Inspections, Examinations and hand,
Testing
Machine,
Fab
AGMS-MF-MN-003-SG Testing
Test & Assy.
Manager

AGMS-BIQ-ST-007-SG

AGMS-COMM-PR-018SG

Outgoing Product Control

QC Charge
hand, Machine,
Fab

30.

8.3.0

AGMS-BIQ-PR-040-SG

Control of NonConforming Product

Quality
Manager/
Quality
System Lead

1(Master)

Management
Rep.

Doc. Type.

No.

QUALITY MANUAL, APPENDIX-III

MN AP-III

Title

Rev.

Date

MASTER LIST OF DOCUMENTS - QUALITY PROCEDURES 15-April-2014

Page

3 of 3

Distribution
S.
No.

API
Q1

Document
No.

31.

8.5.1 AGMS-BIQ-PR-036-SG

32.

AGMS-BIQ-PR-037-SG

33.

8.5.2

8.5.3 AGMS-BIQ-PR-039-SG

Description

Process
Owner

Continual Improvement

Corrective Action

Preventive Action

All Staff

All Staff

All Staff

Latest Rev. No.

Holder

Holder
No.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

1(Master)

Management
Rep.

Copy No.

Prepared By:
(Management Representative)
Doc. Type.

No.

QUALITY MANUAL, APPENDIX-IV

MN AP-IV

DISTRIBUTION LIST

15-April-2014

Title

S NO.

1.0

TYPE OF DOCUMENT

* Quality

Date

Rev.
Page

1 of 1

HARD COPY HELD


BY

COPY NO.

Management Representative

12

APIQR

Management Representative

Manual

2.0

* Quality Procedures Manual

3.0

QMS Quality Plans

12

APIQR
2

1
3.1

3.2

3.3

Management Representative

Supply Chain Manager

Management Representative

Project Manager

Management Representative

Purchasing

Repair- Re-manufacturing

Work Instructions Manual

4.1

Quality Assurance

5.0

API Specifications

5.1

API Spec. Q1, 9 edition

5.3

QC Charge hand Machining / Fab Shop

Quality Assurance

4.0

5.2

Management Representative

th

API Spec. 6A ,16A,16C

API 5L, 5 CT

Management Representative

QC Charge hand Machining / Fab Shop

Management Representative

Management Representative

Management Representative

Rev.

Doc. Type.

QUALITY MANUAL

MN AP-V
e

Title

AMENDMENT RECORD

Date

Section No.

Rev.
No.

1
Page

15-April-2014

1 of 2

Remarks

15 / 04 /14

MN 0.4

Amended and revised Para 1.0, Quality system complies with API
Q1 9th Edition and ISO / TS 29001: 2010

15 / 04 /14

MN 1.0

Amended Para 1.1,Scope, AGS offers the provision of General


Machining, Fabrication, Test and Assembly Services

15 / 04 /14

MN 1.0

Amended Para 1.3,Sequence and Intraction of Quality Management


Processes.

15 / 04 /14

MN 1.0

Amended Para 1.4, Application, Design and Development , Clause


7.3 is considered for exclusions .

15 / 04 /14

MN 4.1

Added Para 4.2.3 f), Identification of legal, and other applicable


requirements which are needed to achieve product conformity.

15 / 04 /14

MN 4.1

Added Business Process Overflow

15 / 04 /14

MN 4.1

Added System Interaction Plan.

15 / 04 /14

MN 4.1

Added Process Interaction Diagram for Business Processes

15 / 04 /14

MN 5.4

Added Para 5.4.3, Quality Risk Mnagement

15 / 04 /14

MN 5.4

Added Para 5.4.4, Contingency Plan.

15 / 04 /14

MN 5.4

Added Para 5.4.5 Management of Change

15 / 04 /14

MN 5.4

Added Para 5.4.5, MOC Notification

15 / 04 /14

MN 6.2

Added Para 6.6.2, Competence, Training and Awareness

15 / 04 /14

MN 7.1

Added Para 7.2.3, Quality Plans

15 / 04 /14

MN 7.2.5

Added Para 7.2.5, External Documents in Product Realization

15 / 04 /14

MN 7.3

Added Para 7.3, Design and Development Clause 7.3 is considered


as exclusions in Quality Manual of AusGroup Singapore Scope.

15 / 04 /14

MN 7.4

Added Para 7.4.1.2, Supplier Evaluation for Critical Purchase.

15 / 04 /14

MN 7.4

Added Para 7.4.1.3, Supplier Evaluation for Non-critical Purchase

15 / 04 /14

MN 7.5

15 / 04 /14

MN 7.5

Added Para 7.5.2, Validation of Processes


Added Para 7.5.2.1, Special Processes

15 / 04 /14

MN 7.6

Added Para 7.6.2, Environmental Conditions

15 / 04 /14

MN 8.2

Added Para 8.2.2.3, Response Tome

15 / 04 /14

MN 8.3

15 / 04 /14

MN 8.3

15 / 04 /14

MN 8.5

Added Para 8.3.3.1, Customer Notification


Added Para 8.3.5, Release or Acceptance of Non- Conforming
Product
Added Para 8.5.2.2, Method Corrective Action

15 / 04 /14

MN 8.5

Added Para 8.5.3.2, Method Preventive Action

QUALITY MANUAL

MN AP-V
e

Title

AMENDMENT RECORD

Date

Section No.

Rev.
No.

15-April-2014

Remarks

Page

2of 2