Laurie Laamanen

llaamanen@yahoo.com

586-604-8468

www.linkedin.com/in/LaurieLaamanen

Mortgage banking professional with 20 years of experience handling mortgage operations has comprehensive
knowledge of loan origination and how to best determine credit worthiness. Excellent investigative and research skills.
Highly organized, with excellent time management, can control multiple variables while ensuring on-time delivery of
critical documents and information.
Experienced generating business growth and providing top-notch client service. Deep understanding of the importance
of maintaining a workable risk/return balance.
Collaborative and highly consultative, with exceptional communication skills. Easily builds partnerships with business
leaders and an amicable rapport with customers.
Hard-working, results-oriented, reliable professional has strong sense of personal accountability and strives for continuous improvement.

Risk Management
Problem Resolution
Credit Analysis
Lending Strategies

Customer Relations
DE Underwriter
Financial Assessments
Leadership

Business Development
Industry Networking
FHA, VA, FNMA, FHLMC
Notary Public

Technology: Proficient using a broad range of financial, office and industry-related productivity tools.
KEY SKILLS ASSESSMENT
PROFESSIONAL DEVELOPMENT Certified in DE Underwriting, customer treatment, default servicing, effective communication,
and manger excellence, with extensive annual training to maintain current intelligence of investor guidelines.
INDUSTRY INSIGHT Comprehensive knowledge of state and federal loan and credit regulations, including but not limited to
HMDA, TIL, RESPA ,CFPB.
CLIENT RELATIONS Strong communicator with acute customer awareness, able to evaluate needs and offer relevant solutions.
Set high standards and direct staff in proper service delivery. Trusted company ambassador at civic and industry events.

PROFESSIONAL EXPERIENCE
BANK OF AMERICA SHELBY TOWNSHIP, MI 20004 DECEMBER 2014
AVP Default Servicing Team Manager, Legacy Asset Servicing (2011 Present)
Directed a team of Customer Relationship Managers to provide a final resolution for all customers while supporting a port

folio of default and imminent default loans.

Work closely with CRMs to answer loan specific questions, specific conditions to resolve any issues.
Monitor daily operations , pipeline to provide guidance on maintaining SLAs
Ensure workflow efficiency and implement all operational policies and procedures.
Manage operation's related client issues and complaints following bank policy and regulatory requirements
Adhere to fraud prevention controls while continuously assessing and improving mitigation tactics
Develop, expand and maintain internal and external relationships with key market participants, such as Banking Centers,
Mortgage Bankers, Non-Profits, Debt Counselors.
Performed second level review on all Underwriting files
Department consistently exceeds company goals in customer service, quality, and production.

Branch Operations Manager (2004 2011)

Promoted a positive work environment in which team of mortgage professionals could achieve at the highest level.
Leadership role in the origination and closing of new residential mortgages.
Monitored daily activities in processing, underwriting, closing and post-closing, pipeline management.
Reviewed and signed off on all second level review, credit and appraisal .
Provided quality responses on all internal and external audits.
Maintained open communication with regional sales manager and helped develop sales team. Provided staff with construction feedback and encouraged career development and the gaining of new skills.

Conducted performance reviews and made personnel decisions such as compensation and promotions of operational support staff.
Selected, onboard, trained and managed operational support staff

Career Note

Wells Fargo 1994 2004

Production Operations Manager

Fulfillment Team Lead, Mortgage Processor