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Q1
a) Five distinguishing features of insurance contracts
Insurance contracts are similar to most other legal contracts; however, certain features of
insurance contracts differentiate them from most other legal contracts. An insurance contract is:
i.
ii.
iii.
Unilateral The promise of one party (the insurer) is given in exchange for the act of
another party (the insured). The insured pays the premium and the insurance carrier
promises to pay if a covered loss occurs (see Aleatory). If nothing happens, nothing is
required of the insurance carrier only one party (the insured) did anything (paid the
premium).
iv.
One of Utmost Good Faith (Uberrima Fides) Both parties to the insurance contract
almost totally rely on the honesty of the other party. The insurer relies on the honesty of
the insured in providing underwriting information; the insured relies on the honesty of the
insurer that they will pay when a covered loss occurs.
v.
Conditional Before the insurance contract is activated, certain conditions must be met.
There are two types of conditions: 1) conditions precedent; and 2) conditions subsequent.
A condition precedent is a condition that must be fulfilled to activate the contract. In an
insurance contract, the conditions precedent are the payment of the premium and a
covered loss. Conditions subsequent are acts or duties that must be adhered to in order to
receive the benefits of the policy. An example of conditions subsequent is the Duties
After a Loss section of the policy. To receive the benefits of the policy, the insured must
comply with the contractual requirements.
Q1
b) Steps in risk management process
Step 1: Define the risk context
Identify where or under what circumstances the risk occurs. For example: a particular work site,
department, work section, retail shop branch, or after severe weather.
Consequence is the outcome of an event or situation, being a loss, injury, disadvantage or gain
What is the consequence of the risk event?
In the risk analysis matrix select the description that best describes the consequences of the risk
(with existing control measures in place).
Risk Rating = Consequence Rating x Likelihood Rating
On the risk analysis matrix find the intersection of the likelihood and consequence ratings
selected for the risk.
Risk Priority provides an indication of how soon you need to implement a strategy to treat the
risk
Can the impact of the consequences be controlled or reduced if the risk occurs? Through:
contingency planning
minimising exposure to sources of risk or separation or relocation of a business activity and
resources.
Transfer the risk totally, or in part, may be achieved by moving the responsibility to another
party or sharing the risk through a contract, insurance arrangements, or partnership/s and joint
ventures.
c)
i) Governance risk
Increasingly, businesses are turning to good governance to reap the wider benefits that it brings.
governance to become more efficient and effective in managing their business opportunities and
risks. The impetus for change in this area has traditionally been incidents such as high-profile
non-compliance or evolving legal requirements. Should businesses neglect to pay attention to
these, the consequences can affect corporate and personal reputations, lead to fines and cause
loss of revenue and this is basically governance risk exposure.
tend to act carelessly. Insurance companies often try to stem the problem of morale hazard by
risk reduction measures, such as insisting on the ownership of fire extinguishers (in the case of
fire insurance), or offering price reductions (for example, if a burglar alarm is installed in a
home). Refers to individuals Carelessness Example Rash driving after getting auto insurance
or keeping doors open after purchasing a insurance for house.
iv) Uncertainity:
Issues that occurs when we have no idea of what the possible outcome might be. The probability
distribution is unknown (or so extremely large as to functionally be the same as unknown).
We dont know what is going to happen next, and we do not know what the possible distribution
looks like.
In other words, his view is that the future is always unknown, but that does not make it
uncertain. Rather, he takes the analysis a step further, quantifying this in the language of
statistical probability.
Uncertainty is when you dont know the probabilities. John Maynard Keynes used the example
of a company considering an investment in a copper smelter which could last years and years.
The company has no good idea what the price of copper will be in 20 years, nor is it certain what
is the probability of different possible prices.
experts, and individuals who may have participated in similar, past projects. Interviews help us
to get first-hand information about others' experience and knowledge.
Root cause analysis
Root cause identification is a technique for identifying essential causes of risk. Reorganizing the
identified risks by their root causes will help to identify more risks. This technique enables you
to understand the risk more clearly so that responses can be planned to prevent recurrences.
Joint application development (JAD)
JAD sessions are similar to general facilitated sessions. However, the group typically stays in the
session until the session objectives are completed. For a requirements JAD session, the
participants stay in session until a complete set of requirements is documented and agreed to.
Prototyping
Prototyping is a relatively modern technique for gathering requirements. In this approach, you
gather preliminary requirements that you use to build an initial version of the solution -- a
prototype. You show this to the client, who then gives you additional requirements. You change
the application and cycle around with the client again. This repetitive process continues until the
product meets the critical mass of business needs or for an agreed number of iterations.
Q2
a) Major loss exposures in the study of insurance and risk management
1. Personal Loss ExposuresPersonal Pure Risk
Because the financial consequences of all risk exposures are ultimately borne by people (as
individuals, stakeholders in corporations, or as taxpayers), it could be said that all exposures are
personal. Some risks, however, have a more direct impact on peoples individual lives. Exposure
to premature death, sickness, disability, unemployment, and dependent old age are examples of
personal loss exposures when considered at the individual/personal level. An organization may
also experience loss from these events when such events affect employees. For example, social
support programs and employer-sponsored health or pension plan costs can be affected by
natural or man-made changes. The categorization is often a matter of perspective. These events
may be catastrophic or accidental.
Property owners face the possibility of both direct and indirect (consequential) losses. If a car is
damaged in a collision, the direct loss is the cost of repairs. If a firm experiences a fire in the
warehouse, the direct cost is the cost of rebuilding and replacing inventory. Consequential or
indirect losses are nonphysical losses such as loss of business. For example, a firm losing its
clients because of street closure would be a consequential loss. Such losses include the time and
effort required to arrange for repairs, the loss of use of the car or warehouse while repairs are
being made, and the additional cost of replacement facilities or lost productivity. Property loss
exposures are associated with both real property such as buildings and personal property such as
automobiles and the contents of a building. A property is exposed to losses because of accidents
or catastrophes such as floods or hurricanes.
one location at once (and the insurer needs to worry about its own solvency). Hurricanes in
Florida and the southern and eastern shores of the United States, floods in the Midwestern states,
earthquakes in the western states, and terrorism attacks are the types of loss exposures that are
associated with fundamental risk. Fundamental risks are generally systemic and nondiversifiable.
In summary, exposures are units that are exposed to possible losses. They can be people,
businesses, properties, and nations that are at risk of experiencing losses. The term exposures
is used to include all units subject to some potential loss.
Of course, not all risks can be avoided. Notable in this category is the risk of death. But even
where it can be avoided, it is often not desirable. By avoiding risk, you may be avoiding many
pleasures of life, or the potential profits that result from taking risks. Those who minimize risks
by avoiding activities are usually bored with their life and don't make much money. Virtually
any activity involves some risk. Where avoidance is not possible or desirable, loss control is the
next best thing.
Loss control can either be effected through loss prevention, which is reducing the probability of
risk, or loss reduction, which minimizes the loss.
Loss prevention requires identifying the factors that increase the likelihood of a loss, then either
eliminating the factors or minimizing their effect. For instance, speeding and driving drunk
greatly increase auto accidents. Not driving after drinking alcohol is a method of loss prevention
that reduces the probability of an accident. Driving slower is an example of both loss prevention
and loss reduction, since it both reduces the probability of an accident and, if an accident does
occur, it reduces the magnitude of the losses, since accidents at slower speeds generally cause
less damage.
Most businesses actively control losses because it is a cost-effective way to prevent losses from
accidents and damage to property, and generally becomes more effective the longer the business
has been operating, since it can learn from its mistakes.
Risk retention, (aka active retention, risk assumption), is handling the unavoidable or unavoided
risk internally, either because insurance cannot be purchased or it is too expensive for the risk, or
because it is much more cost-effective to handle the risk internally. Usually, retained risks occur
with greater frequency, but have a lower severity. An insurance deductible is a common example
of risk retention to save money, since a deductible is a limited risk that can save money on
insurance premiums for larger risks. Businesses actively retain many risks what is commonly
called self-insurance because of the cost or unavailability of commercial insurance.
Passive risk retention is retaining risk because the risk is unknown or because the risk taker
either does not know the risk or considers it a lesser risk than it actually is. For instance, smoking
cigarettes can be considered a form of passive risk retention, since many people smoke without
knowing the many risks of disease, and, of the risks they do know, they don't think it will happen
to them. Another example is speeding. Many people think they can handle speed, and that,
therefore, there is no risk. However, there is always greater risk to speeding, since it always takes
longer to stop or change direction, and, in a collision, higher speeds will always result in more
damage or risk of serious injury or death, because higher speeds have greater kinetic energy that
will be transferred in a collision as damage or injury. Since no driver can possibly foresee every
possible event, there will be events that will happen that will be much easier to handle at slower
speeds than at higher speeds. For instance, if someone fails to stop at an intersection just as you
are driving through, then, at slower speeds, there is obviously a greater chance of avoiding a
collision, or, if there is a collision, there will be less damage or injury than would result from a
higher speed collision. Hence, speeding is a form of passive risk retention.
Risk can also be managed by noninsurance transfers of risk. The 3 major forms of noninsurance
risk transfer is by contract, hedging, and, for business risks, by incorporating. A common way to
transfer risk by contract is by purchasing the warranty extension that many retailers sell for the
items that they sell. The warranty itself transfers the risk of manufacturing defects from the buyer
to the manufacturer. Transfers of risk through contract is often accomplished or prevented by a
hold-harmless clause, which may limit liability for the party to which the clause applies.
Hedging is a method of reducing portfolio risk or some business risks involving future
transactions. Thus, the possible decline of a stock price can be hedged by buying a put for the
stock. A business can hedge a foreign exchange transaction by purchasing a forward contract that
guarantees the exchange rate for a future date.
Investors can reduce their liability risk in a business by forming a corporation, an S corporation,
or a limited liability company. This prevents the extension of the company's liabilities to its
investors.
Insurance is another major method that most people, businesses, and other organizations can use
to transfer pure risks, by paying a premium to an insurance company in exchange for a payment
of a possible large loss. By using the law of large numbers, an insurance company can estimate
fairly reliably the amount of loss for a given number of customers within a specific time. An
insurance company can pay for losses because it pools and invests the premiums of many
subscribers to pay the few who will have significant losses. Not every pure risk is insurable by
private insurance companies. Events which are unpredictable and that could cause extensive
damage, such as earthquakes, are not insured by private insurers, although reinsurers may cover
these types of risks by relying on statistical models to estimate the probabilities of disaster.
Speculative risks risks taken in the hope of making a profit are also not insurable, since
these risks are taken voluntarily, and, hence, are not pure risks.
Q3
a) Five assignments or responsibilities of a risk manager
Specific tasks depend on the industry in which you are working, how specialised your role is and
the level at which you are working. However, key activities may include:
- planning, designing and implementing an overall risk management process for the
organisation;
- risk assessment, which involves analysing risks as well as identifying, describing and
estimating the risks affecting the business;
- risk evaluation, which involves comparing estimated risks with criteria established by
the organisation such as costs, legal requirements and environmental factors, and
evaluating the organisation's previous handling of risks;
- establishing and quantifying the organisation's 'risk appetite', i.e. the level of risk they
are prepared to accept;
- risk reporting in an appropriate way for different audiences, for example, to the board of
directors so they understand the most significant risks, to business heads to ensure they
are aware of risks relevant to their parts of the business and to individuals to understand
their accountability for individual risks;
- corporate governance involving external risk reporting to stakeholders;
- carrying out processes such as purchasing insurance, implementing health and safety
measures and making business continuity plans to limit risks and prepare for if things go
wrong;
- conducting audits of policy and compliance to standards, including liaison with internal
and external auditors;
- providing support, education and training to staff to build risk awareness within the
organisation.
Legislation is sub-divided into two areas, namely legislation dealing with resource utilization and
resource management, and legislation dealing with firm management;
(i) For effective and economic resource utilization and management, the government has to be
aware of the needs of a sector and all rights of access and protection. The government has also to
be aware of the needs of other competing sectors and individuals
(ii) The majority of national, state, and local legislation concerns firm management. This is in the
form of regulations and bye-laws directly concerning firm operations and production practices,
and then indirectly concerning the manufacturing industries, suppliers, services, and marketing
activities.
Production of Information
All governments accept the responsibility of providing information services to different sectors,
particularly national statistics and data relevant to economic and development planning. For the
development of a new sector, many governments accept the responsibility for additional
information services, such as the adoption non risk engagement practices
the "grey" areas of quality control, where the products are rejected because there is no clean
division between acceptability and unacceptability.
Research information
Q4
a) challenges ffacing the insurance industry in kenye today and suggested solutions
Challenges
a) Some cultural practices and beliefs which are not in tune with the current economic
realities.
b) Poor economic growth.This has led to high poverty levels hence low purchasing power.
c) Lack of knowledge and appreciation of the role of insurance by the public.
d) Ignorance. Many people don't think insurance is beneficial to them.
e) Negative image of the industry caused by unethical practices by some agents and other
market players.
Suggested solutions
Price undercutting;,
ii.
iii.
iv.
v.
vi.
vii.
viii.
ix.
b) To differenciate ;
quickly and do more damage, if a fire does occur. Fire is, therefore, the peril and the thatched
roof is the hazard.
Hazards are classified as physical or moral. Physical hazard relates to the dimensions and
physical characteristics of the risk. For example, the better the standard of building construction
the lower the physical hazard for fire and similar risks, as the building will be more resistant to
damage. Buildings used as warehouses that are constructed entirely of metal, concrete and other
non-combustible materials will constitute a low fire risk to the warehouse insurance underwriter.
Moral hazard arises from the attitude and conduct of people. In insurance, this is usually the
conduct of the person insured. However, the conduct of the insureds employees and that of
society as a whole are also aspects of moral hazard.
Sometimes it can be difficult to distinguish between physical and moral hazard. Take the
example of the high value sports car. If you are an insurer who is insuring the driver against the
risk of injuring someone, the car itself is not a moral hazard; the manner in which it may be
driven is the moral hazard.
Operational Risk
Operational risk rises from your company's internal decision-making and practices. Even if your
business idea is sound and you have a solid customer base, an operational risk can sink your
business. For example, if your company doesn't have good Internet security and your customers'
personal information is exposed, you'll have to deal with damage to your company's reputation
and the cost of the fallout. Other operational risks include holes in your supply chain, poor
performances from vital employees and weak quality control, which may lead to inferior
products and services.
Business Risk
Business risk covers all the risks associated with your company's services, products and strategic
decisions. Deciding to enter a new service or product into your market is a business risk, because
you don't know how or if customers will respond. If your company enters into a business
partnership with another company, you're taking on a business risk, because the partnership has
the potential to hurt your business if it goes poorly. A rise in the cost of materials necessary for
your product and other unforeseen business events that impact your manufacturing or sales also
constitute business risks.
Q5
a) Strategic risks that a business can be exposed to
Answer One
A business is not an island, so it cant operate without electricity, natural gas, roads, and other
forms of public infrastructure. From making and transporting goods to bringing customers to the
shop, businesses have Strategic Dependencies on these assets.
And since there are forces that can interrupt these assets (entities the business does not directly
own or invest in), a Strategic Risk is created.
Businesses also depend on markets, to compete, reach customers and determine the value of
goods. But markets can be fickle, sensitive and volatile, operating within a complex web of
deterministic forces whose weight of influence on the overall market is constantly changing.
Businesses attempt to time their investments to maximize their market share while minimizing
the risks associated with market volatility. But as we know, dependencies plus volatile forces
within the market equal Strategic Risk.
Answer Two
Strategic risks are those that arise from the fundamental decisions that directors take concerning
an organisations objectives. Essentially, strategic risks are the risks of failing to achieve these
business objectives. A useful subdivision of strategic risks is:
Business risks risks that derive from the decisions that the board takes about the products or
services that the organization supplies. They include risks associated with developing and
marketing those products or services, economic risks affecting product sales and costs, and risks
arising from changes in the technological environment which impact on sales and production.
Non-business risks risks that do not derive from the products or services supplied. For
example, risks associated with the long-term sources of finance used. Strategic risk levels link in
with how the whole organisation is positioned in relation to its environment and are not affected
solely by what the directors decide. Competitor actions will affect risk levels in product markets,
and technological developments may mean that production processes, or products, quickly
become out-of-date
8. Research facilities
The insurance companies can conduct research about the rate of accidents, death and losses faced
by business units.