B&P 3.

1*Are 33% or more of both Body and Paint technicians Toyota certified technicians (Pro
Technician) or equivalent?
B&P 4.1 Does the B&P shop participate in the estimation courses held by the distributor or equivalent?
B&P 5.1 Are Body and Paint technicians using the appropriate safety/protection devices for each
procedure?
B&P 7.1 ① Damage Inspection stalls, parts disassembly stalls/reassembly stalls, polishing stalls, panel
repair stalls, surface preparation stalls and drying stalls are at least 4.0m x 7.0m
② Paint booths (stalls) are at least 4.0m x 7.0m x 2.5m (h)
③ Frame repair stalls are at least 5.5m x 8.0m (for bench type/drive-on type), and 4.5m x 8.0m (for floor
type)
④ Final inspection stalls are at least 4.5m x 8.0m
B&P 7.2 Are there at least five work stalls in the B&P shop?
B&P 7.3 Is there adequate lighting in each stall up to the following standards?
B&P 7.4 Is there adequate lighting in each area up to the following standards?
B&P 8.1 Does the B&P shop have frame alignment and welding equipment?
B&P 8.2 Does the B&P shop have appropriate spray booths and ovens?
B&P 8.3 Does the B&P shop have a paint mixing weight scale?
B&P 8.4 Does the B&P shop use high-quality paints as recommended by Toyota Motor Corporation or the
distributor?
B&P 8.5 Does the B&P shop use high-quality frame aligners as recommended by Toyota Motor
Corporation or the distributor?
B&P 11.2.1 Are there agreements with insurance companies about insured repair?
B&P 11.2.2 Is there a set process for towing and reception of vehicles that cannot be driven to the shop?
B&P 11.2.3 Is there written guidance decided with the insurance company for scrapping vehicles?
B&P 11.2.4 Does the B&P Shop track Lost Sales customers?
B&P 11.3.1 Are estimated labor charges made based on labor hours multiplied by standard hourly labor
rate?
B&P 11.4.1 Does the job progress control system ensure only 1 repair order is assigned to a technician at
a time?
B&P 11.4.2 Is there a policy to inform customers of job delays?
B&P 11.4.3 Do technicians manage the removed parts during the production process?
B&P 11.5.1 Does the B&P shop give a written guarantee of their workmanship?
B&P 11.6.1 Are there guidelines for invoicing insurance companies?
B&P 12.1.1 Are parts orders placed at least once per day?
(This question only applies to distributors with a daily order system.)
B&P 13.1 Are parts for B&P repair stored separately by repair order?
B&P 15.1 Are insurance company-related data being kept?
B&P 17.1 Does the B&P shop inform the sales department when a vehicle is designated for scrapping?

Are the order cut-off times and arrival schedules clearly displayed in the B&P shop?
11.1.4 Is there a system in place to follow up on customers who did not keep their original appointment?
11.1.5 Is the appointment system promoted by service advisors verbally to customers, and in B&P shop
advertising, signage, direct mail, and other methods?
11.2.1 Does the B&P shop have a written reception process?
11.2.2 Are service advisors observed acknowledging or greeting customers as they first arrive?
11.6.1 Does the B&P shop have a written service delivery process in place?
13.2* Does the B&P shop consider the parts Estimated Time of Arrival (ETA) when setting up the
production time, and reschedule appointments when the ETA for parts/special order parts changes?
7.2* Is the B&P shop entrance clearly marked and visible from the access road?
7.3* Are the B&P shop driveway and building entrances easily identifiable to all customers after entering
the facility?