ES VM TMA Road Map

Simple Road Map
Technical Monitoring & Alerting

Ida Nilson
January, 2015
Customer
Road Map
Enterprise Support Value Map for Technical Monitoring & Alerting
powered by SAP Jam
2015 SAP SE or an SAP affiliate company. All rights reserved.
Customer
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Customer
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Upgrade Solution Manager to 7.1
Yes
Customer
Road Map
powered by SAP Jam
Deliverables
powered by http://support.sap.com/esacademy
Expert Guided Implementation:
Are you on Solution

Manager 7.1 ?
No
Yes
Tool & Process Setup: Technical Upgrade of SAP Solution Manager to 7.1
Roles and Authorization Concept
SAP Solution Manager 7.1 Roadmap

Meet the Expert:
Introductions to SAP Solution Manager

SAP Solution Manager 7.1 Demo
Value of SAP Solution Manager 7.1
What's new in SAP Solution Manager 7.1
SAP Solution Manager 7.1: Highlights of SAP Solution Manager 7.1 SP05
Roles and Authorization Concept of SAP Solution Manager 7.1
Realize ITIL processes in SAP Solution Manager
Accelerated Innovation Enablement Expert on Demand:
Solution Manager-Installation, Configuration & Upgrade
Best Practices:
Installation and Upgrade Guides SAP Solution Manager
Quick IQs:
Customer
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

Basic Configuration ?
No
Yes
Customer
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Do basic configuration of Solution Manager 7.1
Yes
Customer
Road Map
powered by SAP Jam
Deliverables
Are you on Solution

Manager 7.1 ?
No
Basic Configuration of SAP Solution Manager 7.1
Upgrade
Solution
Manager
toconfiguration
7.1
SAP Solution
Manager 7.1
SAP BusinessObjects BI 4
Meet the Expert:
Yes
Have you performed

No
Yes
Managed System Configuration, Centralized License Management and

Maintenance Optimizer (Customer Panel)
SAP IT Infrastructure Management with SAP Solution Manager 7.1
SAP IT Infrastructure Management
How to Read and Work with an SAP EarlyWatch Alert Report

Solution Manager-Installation, Configuration & Upgrade

Solution Manager-Diagnostics / Infrastructure/ Introscope
Best Practices:
Quick IQs:
Customer
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes
Customer
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Setup System Monitoring & Reporting
Yes
Customer
10
Road Map
powered by SAP Jam
Deliverables
Are you on Solution

Manager 7.1 ?
No
No
Do basic
Yes
Have you setup

System Monitoring ?
System Monitoring & Reporting
Meet the Expert:
Yes
Have you performed

No
Yes
Introduction Session for the Enterprise Support Value Map for Technical
Monitoring and Alerting
Introduction to Run SAP like a Factory
SAP Solution Manager 7.1: Application Operations - Technical Analytics
Technical Monitoring and Alerting in Sol. Manager 7.1 Part 1: Intro, Architecture,
configuration
of Solution Manager 7.1
Monitoring WorkCenter
Technical Monitoring and Alerting in Solution Manager 7.1 Part 2: System
Monitoring Application, Alert Inbox
Technical Monitoring and Alerting in Solution Manager 7.1 Part 3: Data
Providers, Templates, Sys/DB/HostMonitoring
Technical Monitoring and Alerting in Solution Manager 7.1 Part 4: Interactive
reporting
Enterprise Support Application Operation Message Flow Monitoring
Realize ITIL processes in SAP Solution Manager
Enterprise Support Technical Operations: Interface Channel Monitoring
Setup
System Monitoring & Reporting
Solution Manager-Monitoring/ Alerting/ Reporting Expert on Demand
Best Practices:
Business Process Operations: RFC Monitoring

Incident Management: Emergency Handling for Recovery of SAP System
Landscapes
Incident Management: Business Continuity Management for SAP System
Landscapes
System Monitoring: User Experience (UX) in the Context of Support
Customer
11
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes
Decide which special

scenarios are relevant
for you :
SAP HANA Monitoring & Troubleshooting

E2E Root Cause Analysis
Job Scheduling
Business Intelligence Monitoring

Process Integration Monitoring
End User Experience Monitoring
Customer
12
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling

Customer
13
Road Map
powered by SAP Jam
Deliverables
Are you on Solution

Manager 7.1 ?
No
Meet the Expert:
Yes
Have you performed

No
Diagnostics and System Monitoring including SAP BusinessOjects and SAP

HANA (Customer Panel)
SAP EarlyWatch Alert for SAP HANA
SAP HANA Performance Monitoring
Do basic
configuration
of Solution
Manager
7.1
Accelerated
Innovation
Enablement
Expert on
Demand:
Yes
Have you setup

System Monitoring ?
SAP HANA (1 of 6) - Monitoring and Troubleshooting
Best Practices:
No
SetupQuick
System
IQs:Monitoring & Reporting
Yes

for you :

Job Scheduling

Customer
14
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling

Customer
15
Road Map
powered by SAP Jam
Deliverables
Are you on Solution

Manager 7.1 ?
No
Meet the Expert:
Yes
Have you performed

No
Solution Manager-Diagnostics / Infrastructure/ Introscope
Best Practices:
No
Yes

for you :

BI4: Monitoring performance with Wily Introscope and EarlyWatch Alert
Yes
Have you setup

System Monitoring ?
SAP
Root Cause Analysis: Landscape and Configuration Best Practices
Root Cause Analysis: Proactive Performance and Capacity Management
Root Cause Analysis: System Monitoring & Administration

SetupSystem
Monitoring & Reporting
Root Cause Analysis: Troubleshooting / Performance Analysis Best Practice
Root Cause Analysis: Troubleshooting and Root cause Analysis (NetWeaver

version)
Root Cause Analysis: Troubleshooting for SBOP Financial Consolidation
Root Cause Analysis: User Experience (UX) in the Context of Support
Root Cause
Analysis: BPC RCA & Monitoring (Microsoft version)
HANA Monitoring
& Troubleshooting
Root Cause Analysis: BPC RCA & Monitoring (NetWeaver version)
E2E Root Quick

Cause
IQs: Analysis
Job Scheduling
BPC Root Cause Analysis (RCA) Tool Overview

Customer
16
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling

Customer
17
Road Map
powered by SAP Jam
Deliverables
Are you on Solution

Manager 7.1 ?
No
Meet the Expert:
Yes
Have you performed

Job Scheduling Management

Technical Operations: Job & Business Intelligence Monitoring in SAP Solution
Manager 7.1 (Technical Monitoring)
No

Best Practices:
Yes
Have you setup

System Monitoring ?
No
Business Process Operations: Job Scheduling Management

Business Process Operations: RFC Monitoring
Quick IQs:
Yes

for you :

Job Scheduling

Customer
18
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling

Customer
19
Road Map
powered by SAP Jam
Deliverables
Are you on Solution

Manager 7.1 ?
No
Business Intelligence Monitoring & Troubleshooting
Upgrade
Solution
Manager
toconfiguration
7.1
SAP Solution
Manager 7.1
SAP BusinessObjects BI 4
Meet the Expert:
Yes
Have you performed

No
Do
basic

BI4: Monitoring performance with Wily Introscope and EarlyWatch Alert
Technical Operations:
Job & Business
Intelligence
Monitoring in SAP Solution
configuration
of Solution
Manager
7.1
Manager 7.1 (Technical Monitoring)
Best Practices:
Yes
Have you setup

System Monitoring ?
Yes

for you :
Root Cause Analysis SAP Business Objects Enterprise XI 3.x
Root Cause Analysis for SAP BI Platform 4.0
Root Cause Analysis for SAP BusinessObjects Data Services

No
SetupSystem
Monitoring
&SAP
Reporting
Root Cause
Analysis for
BusinessObjects Data Services 4.1 with SAP
Solution Manager 7.1 SP5
Root Cause Analysis for SAP BusinessObjects Information Steward 4.1 with
SAP Solution Manager7.1
Root Cause Analysis: Setup & Configuration of Business Objects Enterprise XI

3.1
SAP HANA Monitoring
& Troubleshooting
Root Cause
Analysis: Troubleshooting for Voyager in SAP Business Objects XI
3.1
E2E Root Cause
Analysis
Root Cause Analysis: Troubleshooting the Business Objects Enterprise

Job Scheduling Platform
Quick IQs:
How to Enable Tracing in SAP Business Objects BI4.0

Customer
20
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling
Customer
21
Road Map
powered by SAP Jam
Deliverables
Are you on Solution

Manager 7.1 ?
No
SAP Process Integration Monitoring and Troubleshooting

Meet the Expert:
Yes
Central Process Integration Monitoring
Have you performed

No
NW-003 Whats new in SAP NetWeaver PI & PO 7.3
Manager 7.1
NW-019 Central monitoring of SAP NetWeaver Process Integration systems
with SAP Solution Manager 7.1
Do basic
configuration
of Solution
7.1
NW-006 Central monitoring

of SAPManager
NetWeaver PI
systems with SAP Solution
Yes
Best Practices:
Have you setup

System Monitoring ?
No

Quick IQs:
Yes

for you :

Job Scheduling
Customer
22
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling


Customer
23
Road Map
powered by SAP Jam
Deliverables
Are you on Solution

Manager 7.1 ?
No
Meet the Expert:
Yes
Have you performed

End-User Experience Monitoring Reporting Analytics
No
Do basic
SAP Solution Manager 7.1: Technical Operations - End-User Experience

Monitoring
End-User Experience Monitoring with SAP Solution Manager 7.1 (Customer
Panel)
Enterprise Supportof
Technical
Operations:
End-User
configuration
Solution
Manager
7.1Experience Monitoring
Yes
Best Practices:
Have you setup

System Monitoring ?
No

Quick IQs:
Yes

for you :

Job Scheduling


Customer
24
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling
Further interests :

Dashboards
Guided Procedures
Mobility
Customer
25
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling
Further interests :

Dashboards
Guided Procedures
Mobility
Customer
26
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling
Further interests :

Dashboards
Guided Procedures
Mobility
Customer
27
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling

Further interests :
Dashboards
Guided Procedures
Mobility
Customer
28
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling
Further interests :

Dashboards
Guided Procedures
Mobility
Customer
29
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling
Further interests :
Dashboards
Guided Procedures
Mobility
Customer
30
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling
Further interests :


Dashboards
Guided Procedures
Mobility
Customer
31
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling
Further interests :

Guided Procedures
Mobility
Dashboards
Customer
32
Road Map
powered by SAP Jam
Deliverables
Are you on Solution

Manager 7.1 ?
No
Management Dashboards: Getting Started and Beyond

Meet the Expert:
Yes
Management Dashboards with SAP Solution Manager
Have you performed

No

Best Practices:
Yes
Have you setup

System Monitoring ?
Quick IQs:
No
Yes

for you :

Job Scheduling
Further interests :

Guided Procedures
Mobility
Dashboards
Customer
33
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling
Further interests :

Guided Procedures
Dashboards
Mobility
Customer
34
Road Map
powered by SAP Jam
Deliverables
Are you on Solution

Manager 7.1 ?
No

Meet the Expert:
Yes
End-to-End Tracing & Client Devices on SAP Mobile Platform 2.3
Have you performed

No

Best Practices:
Yes
Have you setup

System Monitoring ?
Installation and Upgrade Guides Mobile Apps for SAP Solution Manager
Quick IQs:
No
System Landscape Directory (SLD) Registration of Sybase Unwired Platform

(SUP) 2.1.3
Setup System
Monitoring & Reporting
How to Collect Troubleshooting Information for SMP
How to Configure SAP Mobile Platform (SMP) 2.3 Tracing
Yes

for you :

Job Scheduling
Further interests :

Guided Procedures
Dashboards
Mobility
Customer
35
Road Map
powered by SAP Jam
Are you on Solution

Manager 7.1 ?
No
Yes
Have you performed

No
Yes
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling
Further interests :

Guided Procedures
Dashboards
Mobility
Customer
36
Road Map
powered by SAP Jam
Deliverables
Are you on Solution

Manager 7.1 ?
No
Meet the Expert:
Yes
Have you performed

Guided Procedures

Guided Procedures for Administrative Tasks & Alert Handling
Workplace Integration of Operations Know-how with Guided Procedures
No

Best Practices:
Yes
Quick IQs:
Have you setup

System Monitoring ?
No
Yes

for you :

Job Scheduling
Further interests :

Guided Procedures
Dashboards
Mobility
Customer
37
Road Map
powered by SAP Jam
Customer
38
Road Map
powered by SAP Jam
Customer
39
Road Map
powered by SAP Jam
Customer
40
Road Map
powered by SAP Jam
Customer
41
Road Map
powered by SAP Jam
Customer
42
Road Map
powered by SAP Jam
Customer
43
Road Map
powered by SAP Jam
Customer
44
Thank you
Contact information:
Ida Nilson
Focus Advisor for ES Value Map Technical Monitoring & Alerting
ida.nilson@sap.com
2015 SAP SE or an SAP affiliate company.

All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an
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(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional
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and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or
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ES VM TMA Road Map

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Simple Road Map

Technical Monitoring & Alerting

2015 SAP SE or an SAP affiliate company. All rights reserved.

Are you on Solution

2015 SAP SE or an SAP affiliate company. All rights reserved.

Are you on Solution

Upgrade Solution Manager to 7.1

2015 SAP SE or an SAP affiliate company. All rights reserved.

Expert Guided Implementation:

Are you on Solution

Upgrade Solution Manager to 7.1

Introductions to SAP Solution Manager

Accelerated Innovation Enablement Expert on Demand:

Solution Manager-Installation, Configuration & Upgrade

Installation and Upgrade Guides SAP Solution Manager

2015 SAP SE or an SAP affiliate company. All rights reserved.

Are you on Solution

Upgrade Solution Manager to 7.1

Have you performed

2015 SAP SE or an SAP affiliate company. All rights reserved.

Are you on Solution

Upgrade Solution Manager to 7.1

Have you performed

Do basic configuration of Solution Manager 7.1

2015 SAP SE or an SAP affiliate company. All rights reserved.

Expert Guided Implementation:

Are you on Solution

Basic Configuration of SAP Solution Manager 7.1

Have you performed

Managed System Configuration, Centralized License Management and

Do basic configuration of Solution Manager 7.1

Solution Manager-Installation, Configuration & Upgrade

2015 SAP SE or an SAP affiliate company. All rights reserved.

Are you on Solution

Upgrade Solution Manager to 7.1

Have you performed

Do basic configuration of Solution Manager 7.1

Have you setup

2015 SAP SE or an SAP affiliate company. All rights reserved.

Are you on Solution

Upgrade Solution Manager to 7.1

Have you performed

Do basic configuration of Solution Manager 7.1

Have you setup

Setup System Monitoring & Reporting

2015 SAP SE or an SAP affiliate company. All rights reserved.

Expert Guided Implementation:

Are you on Solution

Have you setup

System Monitoring & Reporting

Meet the Expert:

Have you performed

Upgrade Solution Manager to 7.1

Accelerated Innovation Enablement Expert on Demand:

Solution Manager-Monitoring/ Alerting/ Reporting Expert on Demand

2015 SAP SE or an SAP affiliate company. All rights reserved.

Business Process Operations: RFC Monitoring

Are you on Solution

Upgrade Solution Manager to 7.1

Have you performed

Do basic configuration of Solution Manager 7.1

Have you setup

Setup System Monitoring & Reporting

Decide which special