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databases.
Developing capture plans to assist in the identification and capturing of
informed of developments.
3. How you will identify and utilize the systems and processes for managing client
care
Customer complaint procedures
Quality Assurance procedures
Other policies such as sustainability, equal opportunities, environmental
policies etc depending upon the clients requirements.
Customer satisfaction questionnaires
Client feedback meetings
Lessons learned workshops
4. Explain the requirement to collect data, analyse and define the needs of clients.
The briefing process The importance of the briefing process and defining a
clear scope of works for the team so that the expectations of both parties are
aligned.
Job Planning - The internal process of planning how the clients requirements
will be met for both specific deliverables and broader input to the project,
together with how this relates to the pricing and management of the
commission.
Continuous Client Management identifying a process to capture any changes
14.How do you know that your existing client is happy? Repeated business,
questionnaire as per ISO procedure, feed backs from clients.