EMPLOYEE SATISFACTION SURVEY - QUESTIONNAIRE

(The filled up Questionnaire will be retained by OMAM Consultants & will not be
given back to MAHYCO.)
PART - I

Please mark ( ) or fill the appropriate column Location: ………………………………

20 ~ 25 26 ~ 30 31 ~ 35 36 ~ 40 41 ~ 45 46 ~ 50 51 & Above
Age range
1
(Years)

Post
Professional
Graduates
Gradates Graduates
Upto H.S.C (MA/M com./ Others
Highest Diploma / ITI (BA / BSc. / (BCA / BE / Ph. D
2 (XIIth) MSc / MBA / (Please Mention)
Qualification B Com.) B Sc. (Agri.) /
MSW / M
CA)
Tech)

Senior Middle Junior

Supervisor Assistants
Mgmnt. Mgmnt. Mgmnt. Trainees Workmen
(S0 / S1 / (RA / A0 /
3 Grade (UC / SGM / (M0 / M1 / (M4 / M5 / (TA / TO / TS) (W1 / W2)
S2 / S3) A1/A2/ A3)
GM) M2 / M3) M6)

HR / Admn. / Others
IT Quality
Function/ Accounts Personnel / Marketing R& D Production Processing (Please
4 Services Control
Department Transport Mention)

Experience Below 1 3+ ~ 5 5+ ~ 10 10 + ~ 15 15 + ~ 20 20+ ~ 25 25 + Years

1 ~ 3 Years
5 with Year Years Years Years Years Years & Above
MAHYCO

PART - II
While your feedback will be of great importance in shaping MAHYCO as a unique company that believes
in participative organisation building, you too have a major role to play in its evolution and its success.

Please therefore give your own opinion and frank feedback, as well as suggestions for improvement.
PERCEPTION RATING IMPORTANCE RATING
Strongly Disagree
Neither agree nor

Neither Important
nor unimportant
Strongly Agree

unimportant

unimportant
Somewhat

Absolutely
Important
Essential
Disagree
disagree
Agree

QUESTIONS
Q. No

         
Loyalty & honesty are adequately
1
rewarded in this organization         
  

Many good ideas are dropped here

2
due to paper work and procedures         
  

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 EMPLOYEE SATISFACTION SURVEY - QUESTIONNAIRE

Employees hesitate to discuss their

3 personal problems with their         
  

immediate superiors

PERCEPTION RATING IMPORTANCE RATING

Strongly Disagree
Neither agree nor

Neither Important
nor unimportant
Strongly Agree

unimportant

unimportant
Somewhat

Absolutely
Important
Essential
Disagree
disagree
Agree
QUESTIONS
Q. No

         
MAHYCO is always open to new ideas
4
and initiatives.         
  

MAHYCO acts on the feedback given

5
by employees.         
  

MAHYCO actively looks after the well-

6
being of all its employees.         
  

The physical work environment at work

7 place is appropriate for performing the         
  

job.
MAHYCO’s policies are applied fairly /
8
justly to all         
  

MAHYCO’s policies are transparent &

9
well documented         
  

Employees are well informed about the

10
changes in policies and practices         
  

MAHYCO policies are regularly

11 reviewed against the changing         
  

external environment
Policies are employee and industry
12
friendly         
  

There is favoritism in application of

13
policies         
  

MAHYCO policies are not easily and

14 appropriately made available for         
  

reference.
Employees share their concerns with
15
others freely and openly         
  

Employees feel free to express their

16
opinion         
  

Views expressed by employees are

17
taken seriously and listened to         
  

Communication flows freely from top

18
about what is happening in MAHYCO         
  

Communication tools (viz. –

Telephone/ Mobile Phone/ Lap Tops,
19 Internet etc.) are given to employee as         
  

per requirement of roles and not based

upon favoritism)
Communication here is mostly
negative (i.e., feedback focusing on
20
the undesirable or dissatisfying or         
  

demoralising aspects)

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 EMPLOYEE SATISFACTION SURVEY - QUESTIONNAIRE
Policies and procedures are not
21
explained adequately.         
  

PERCEPTION RATING IMPORTANCE RATING

Strongly Disagree
Neither agree nor

Neither Important
nor unimportant
Strongly Agree

unimportant

unimportant
Somewhat

Absolutely
Important
Essential
Disagree
disagree
Agree
QUESTIONS
Q. No

         
Employees are able to fully utilize their
22
knowledge and skills in their job         
  

Employees express & exchange ideas

23
on work procedures and methods         
  

Employees are fully occupied in doing

24
their job         
  

Authority given to employees are

25
adequate with their responsibilities         
  

Employees are not informed about

26 changes in the COMPANY that affect         
  

their work

MAHYCO does not provide enough

27 opportunities for employees to grow         
  

within the organization

MAHYCO does not provide enough

28
relevant training to perform the job         
  

The compensation package is better

29
than other organizations in the industry         
  

Facilities such as – Canteen, Bus,

30
Medical etc. are adequate         
  

Compensation is fair based upon the

31 roles, responsibilities and         
  

accountability

There is no favoritism in extending

32
Compensation & Benefits         
  

MAHYCO provides non financial

33 rewards in addition to the cash reward         
  

to acknowledge employee contribution

Quantum of performance pay paid to

34
me is not satisfactory         
  

The compensation is not proportional

35
to the contributions that I make.         
  

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 EMPLOYEE SATISFACTION SURVEY - QUESTIONNAIRE

PERCEPTION RATING IMPORTANCE RATING

Strongly Disagree
Neither agree nor

Neither Important
nor unimportant
Strongly Agree

unimportant
unimportant
Somewhat

Absolutely
Important
Essential
Disagree
disagree
Agree
QUESTIONS
Q. No

         
MAHYCO offer rewards based on
36
performance         
  

MAHYCO recognizes good job

37
done by the employees.         
  

MAHYCO appreciates & rewards

38
high performers         
  

Reward system in MAHYCO is

39
fair & just         
  

Performance reward is given to

40 employees against established         
  

key performance indicators

Present performance appraisal

41 system of MAHYCO is not         
  

satisfactory

Reporting Manager (L1) does not

42 provide regular feedback about         
  

employee performance

There is no formal system of

43
feedback on performance         
  

Roles are formally defined in

44
MAHYCO         
  

45 There is no overlapping of roles         

  

Employees are accountable for

46
their work         
  

Employees are encouraged to

47
solve problems on their own.         
  

Roles are given based upon the

qualification, experience and
48
skills of employee and not based         
  

upon personal biases

Employees do not have defined/

49
spelt out responsibility         
  

The work load is not shared

50
equitably amongst employees.         
  

Interpersonal relationship
51
between the departments is good         
  

4/7
EMPLOYEE SATISFACTION SURVEY - QUESTIONNAIRE

5/7
 EMPLOYEE SATISFACTION SURVEY - QUESTIONNAIRE

PERCEPTION RATING IMPORTANCE RATING

Strongly Disagree
Neither agree nor

Neither Important
nor unimportant
Strongly Agree

unimportant
unimportant
Somewhat

Absolutely
Important
Essential
Disagree
disagree
Agree
QUESTIONS
Q. No

         
Employees focus on the
52 strengths of others and do not         
  

highlight the weaknesses

Employees experience mutual

53
trust amongst themselves         
  

Employees rely on each other for

54 the achievement of common         
  

objectives
When problems arise people
discuss these problems openly
55
and try to solve problems rather         
  

than keep accusing each other

Constructive criticism is
56 encouraged and welcomed in the         
  

work place
Senior management in leadership
57
role promotes Teamwork         
  

Individual performance is
58 hindered by group member’s         
  

performance
The Senior management
59 motivates employees to take up         
  

challenges
Leadership style is unbiased and
60
is not based upon favoritism         
  

Leadership style encourages

61
superior performance         
  

There is delegation of work at all

62
levels         
  

Superiors always appreciate good

63
work done by the subordinates         
  

Senior management has ability to

forecast the trends relevant to
64
MAHYCO and take effective         
  

action
Support provided by immediate
65 manager in performing the job is         
  

not adequate.

Employees are not empowered to

66
take decisions related to their job         
  

Thank you for answering these questions.

You will now move to the next section, which requires you to be descriptive in your replies. Please be
candid. You may use additional sheets, if necessary.

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 EMPLOYEE SATISFACTION SURVEY - QUESTIONNAIRE
PART III - FURTHER FEEDBACK AND COMMENTS
1) I feel that employees leave MAHYCO for other organizations because of the following reasons:
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

2) What steps do you suggest that MAHYCO should take in order to motivate and retain its employees:
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

3) Are there any other issues or concerns not covered in this questionnaire that you would like to
highlight
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

4) Please tell us what you would like the company to stop doing, to continue doing and to start doing
that would make MAHYCO a better employer:

STOP DOING:
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

CONTINUE DOING:
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

START DOING:
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Thank you for your co- operation.

7/7