Hardware Failure Report

1. Customer

Name :
Address :

2. Customer
delivery
address

Name :

3. Customer
reference

Customer reference :

4. Defected
hardware

Serial number :

Address :

Material code :
Hardware version:
Item description:
Installed Unit SW name and version:
Site ID / Location :

Please read next sheet "Instructions for specific mat."

5. Failure
information
Mandatory
field

6. Description

Occurrence of failure (choose one)

In normal use
Permanent
During installation / commissioning / Dead On Arrival
During or after lightning / severe weather conditions
During or after SW or HW upgrade / modifications
During preventive maintenance
During high traffic load
Is the failure reproducable:
yes
no
How can it be reproduced?
Start reset loop
Reboot module
Fails on diagnostics
Others (describe)

Failure description
Unit/module not recognized
No TX power
Fan defect
LED indicates alarm
Unit alarm:
Fill in alarm number:

Additional failure description :

Mandatory
FieldPlease read next sheet "Instructions for specific mat."
7. Replacement
unit

Serial number :
Material code:

8. Completed by

Name: (in capital letters)

Date :

re Report
RMA No.

Failure detection date :

Network element (RNC,BTS) :
Network element SW level :
Functional unit (no Cover, no Cable):

Dead On Arrival
ather conditions
modifications

yes

no

module
Fails on diagnostics

SW download failure
Feature Activation effect
Advise for exchange from others
Other (please specify
below)

Unit from HWS :

Hardware version :
Phone number:
e-mail address:

yes

no

Additional information is needed for specific material

A.If the faulty
Material code starts with:
523-, 527-, 603-, 604-, 605-, 607-, 612-, 614-, 626-, 634Please describe the use case of the faulty
unit.
Be aware that this is absolutely
necessary
in order to receive a matching unit as replacement!
Use fields in Item 4 and Item 6:

4. Material: Add frequency

range to the code in brackets, e.g. 603-014/66B (6330.665). Not needed in case of a
controller unit starting with 523-, 612-, 614-, 626-, 634
4. Additional material: Fill in the SW version in the sy
stem, e.g. 1.24 (normally
on a separate label). Not needed
in case of filters and local oscillators starting with 607-, 527Only
in case of a Demodulator unit starting with 604- (or 605- if not a Modulator):
4. Connector ty
pe: Fill in Yes, if there is a space diversity
demodulator on the unit
6. Description: Write expansion rack if the unit was extracted from an expansion rack.

B. If the faulty
material code range is between 1983 and 22786
Use fields in Item 4.

4.Material: Please add the customer SW version.

Notice: it may
be that the number is prefixed with one of the codes CA, CC, CE, CF, CU, CX or DS or PLC, PLU

C.If the faulty

Material code starts with:

S32011-Q,
S42023-D or S42023-Z,
S42024-D or S42024-L, S42024-N, S42024-P, S42024-Z
S50010-M, S50012-D, S50028-Q
S7248-T6903,
S7329-T6806-,
S7513-T6809
Please describe the variant of the faulty
unit.
Be aware that it is absolutely
necessary
to know the needed variant exactly
, in order to receive a matching repla
Use fields in Item 4 and Item 6:
4. Material: Fill in the complete code from the label of the unit (4 blocks)
4. Additional material: Fill in the SW version of the unit, e.g. SL16 - R2.4
4. Connector ty
pe: Fill in the ty
pe of plug on the unit, values: E200, FC/PC, SC, DIN
6. Descriptions: check, if there are relevant characteristics and chose from one of the fields.
Characteristics are summarized in the table below:

Characteristics:
Baby
board on the unit
Fan on the unit
Single or double row on the unit
Put the voltage number, if applicable
SW disk attached to the unit
Coupler on the unit fill in its ty
pe
SFP Module on the unit code number
SD card on the unit fill in its ty
pe
Special SW on the unit SW code number
Memory
card on the unit fill in its ty
pe
More than 1 plug on the unit state the number

ded for specific material

, 614-, 626-, 634-

ary
in order to receive a matching unit as replacement!

code in brackets, e.g. 603-014/66B (6330.665). Not needed in case of a

14-, 626-, 634
sion in the sy
stem, e.g. 1.24 (normally
on a separate label). Not needed
rting with 607-, 527-

ing with 604- (or 605- if not a Modulator):

s a space diversity
demodulator on the unit
the unit was extracted from an expansion rack.

nge is between 1983 and 22786

SW version.

fixed with one of the codes CA, CC, CE, CF, CU, CX or DS or PLC, PLU or TA, TB, TC, TD, TF, TG, TP, TU, TV, TX

2024-P, S42024-Z

to know the needed variant exactly

, in order to receive a matching replacement unit!

m the label of the unit (4 blocks)

sion of the unit, e.g. SL16 - R2.4
g on the unit, values: E200, FC/PC, SC, DIN
ant characteristics and chose from one of the fields.

table below:

What to fill in:

code number of the board, e.g. D3525-A1
with fan
e.g. A04-3 single row or D2-3 double row
e.g. 120 ohm
e.g. SW=P42023-P41-A235,LG+DISKETTE
e.g. 10X SC-SC Coupler
e.g. with V50017-U340-K500
e.g. with 1X256 MB SD-CARD
e.g. SW: P42022-P5124-C34
e.g. with 512MB Memory
Card
e.g. additional 4x E2000 on the module

Hardware Version :