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USING ANALYTICS IN EDUCATION AND

OPERATIONS- LIGHTNING ROUND


Linda Baer Civitas Learning
Ted Curran Carnegie Mellon University
Janet May Dillon Penn State University

Goals

Benefits of an Interdisciplinary team to facilitate tackling


your operational, academic and predictive needs
Goal is to walk away with framework for addressing needs in
Student Success, Organizational Capacity and Tools, and
Operational/Finance objectives
Understanding what the goals are, what the baseline is,
what the data are that truly matters, what the value/ROI
would be
What it takes to make the time, resources, and investment
to execute
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Session Outline
Key questions via Sticky Pads so you understand predictive
analytics, dashboarding, and key issues you are trying to
tackle

A Common Understanding

Breaking out into areas of Student Success, Organizational


Capacity and Tools, and Operational/Finance objectives so
we can focus on your needs and ensure the interaction is of
value
Worksheets for capturing key information effectively
Bringing it together: how to sustain these efforts and ways
of addressing pitfalls

Common Understanding
What is your understanding of predictive analytics?
What questions do you hope data can help answer?
Name something you hope to gain from this session
From us as facilitators or from others?

Sticky Pads

Analytics: From Hindsight to Foresight

The market is immature, but multiple solutions are


emerging in each application category
Education
Planning

Counseling and coaching

Risk Targeting and


Intervention

Transfer and
Articulation

Legacy
ERP/SIS/LMS

Vendor point
solutions

Homegrown point
solutions
Sinclairs
MAP

Valencias
LifeMap
Austin Peays
Degree Compass

Central Piedmonts
Online Student Profile

Direct-to-student

2010 Bill & Melinda Gates Foundation

Flow A real one being used


Define what the
Data is

Define Goals

Establish a Baseline

Quantifiable goal

Define how you


will collect

Resources
Process

Calculate Value
of Achieving

Benefit
Cost

Calculate results
ongoing

Be honest on benefit and cost


Make Adjustments

Calculate ROI

Why we do these projects

Developing a Framework for Takeaway

3 Breakout Areas
Student Success
Organizational Capacity and Tools
Operational/Finance objectives
What are your goals in the area selected?
What tools are using/are aware of?
Customize to design thinking, culture
Develop plans for an item important to the organization

Developing a Framework for Takeaway

3 Breakout Areas
Student Success
Organizational Capacity and Tools
Operational/Finance objectives
Area Report-Outs
Major takeaway from each area

Dashboard

ILLUMEACTIONPATHWAY

Illume is a tool to
power insights and
help create better data
driven conversations.
Creating hypotheses
about St. Petersburg
helps drive the start of
this process.

Getting the data in


front of the right teams
and decision makers
allows for clearer calls
to action. We can
develop these skills
and teams ahead of
launch.

Illume can help you


evaluate the efficacy of
your policies and
interventions. Setting
specific initiatives
driven by the data can
allow you to track their
predictive nature.

Reinforcement/Examples
Using Tableau at Carnegie Mellon: in the Classroom & Operation - LiveWeb

Aligning Business with People in Higher Ed


Finance/Business

Human Resources

Our financial goals: operating performance, endowment,

Faculty Driven Research Measures

debt structure

Managerial Effectiveness

Our education as a product/svcs goals: quality, new

Employee capabilities/skills

programs, differentiation, rankings

Functional/Applied excellence

Stakeholder Satisfaction

Error/Audit Control

Career Paths, Comp/Retention, Succession Planning, Diversity

Supporting growth, adding quantifiable value

What performance measures really matter?

What is the Predictive Analytics Reporting (PAR)


Framework?
Non-profit organization, whose mission is to drive student success via Analytics,
Interventions, Measurement and Benchmarks
Member institutions include 2-year, 4-year, public, proprietary, traditional and
progressive colleges and universities.
Provides watch list for first time Penn State World Campus students
Uses Oracle to perform data processing, model training, scoring of students and risk
factors
Uses SAS Visual Analytics for visualization and results delivery

14

PAR Applications

15

Example Framework
Making Student Success an Institutional Priority Worksheet Frameworks

Thank You/Contact Info


Linda Baer Civitas Learning
linda.baer@civitaslearning.com
Ted Curran Carnegie Mellon University
tcurran@andrew.cmu.edu
Janet May Dillon Penn State University
jam11@psu.edu