e-Support Filename:

Date:

TP08 369b.pdf
4-27-11

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

ALL iPF Series and W Series Large Format Printers
SUBJECT:
New Version of L Printer Tool Version 1.50 (Revised)

HIGH PRIORITY
GENERAL:
List of Supported Devices:
ALL iPF Series and W Series Large Format Printers
DETAILS:
Supported OS:
All Microsoft Versions Including Windows Vista and Windows 7
Non-Supported OS:
All Mac OS
Problem:
When a problem on the printer occurs and an error code is displayed, effectively disabling the printer, this
service tool allows you to bypass the error and aid in troubleshooting. Under the above conditions, the
printer becomes disabled and cannot be flashed with firmware using the traditional methods. The L Printer
Tool allows you to bypass the error condition which allows you to update the printer with firmware. This
L Printer Tool also allows you to retrieve Status Print and Print inf files which allows you to better evaluate
certain problems.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at:
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.

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PROCEDURE:
Solution:
L Printer Service Tool Instructions
L Printer Service Tool (Ver. 1.50)
1. Purpose of L Printer Tool:
This is the software for servicing aiming at the operaiton at Servicing Dept. of each sales region.
In Version1.50, the following function has been realized:
1) Upgrading function of printer firmware
2) Acquisition function of Printer Information (Status Print/Service Print)
2. Applicable printers
Canon ImagePROGRAF W8400Pg
Canon ImagePROGRAF W6400Pg
Canon ImagePROGRAF W8400Dye
Canon ImagePROGRAF W6400Dye
ImagePROGRAF iPF500/510
ImagePROGRAF iPF5000/5100
ImagePROGRAF iPF600/610/6100/6200/6000S/605/6300/6350/6300S
ImagePROGRAF iPF700/710/720
ImagePROGRAF iPF9000/8000/8100/9000S/8000S/8300/8300S
ImagePROGRAF iPF810/820/815/825
ImagePROGRAF iPF650/655/750/755
W2200
W2200S

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3. Operation conditions
3-1. Hardware environment
Host computer
CPU

Memory
Screen size
Color
Capacity of a disk
necessary for installaiton
Local infterface
Network interface

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Recommended CPU of OS or greater

Windows2000: Pentium133MHz (Compatible) or greater
WindowsXP: 300MHz (Pentium/Celeron, AMD K6/Athlon/Duron,
compatible) or greater
WindowsVista 32bit: 1GHz or greater
Windows 7 32bit: 1GHz or greater
Recommended memory of OS or greater
800 x 600 or greater
256 colors or greater
Approx. 2.5MB
USB
IEEE1394
10 Bsase-T / 100 Base-TX

Note: 64 bit is NOT supported.

3-2. Software environment
OS

Network protocol
3-3.Connection configuration
Local printer
Network printer*

Windows 2000 Professional Edition + Service Pack 4

Windows XP Professional Edition + Service Pack 1 / Service Pack 2
Microsoft WindowsVista Service Pack 2
Microsoft Windows 7 Service Pack 1
TCP/IP

USB and IEEE1394

Network extension board (NB-15FB)

*The printer and the host computer need to be connected with a crossover cable directly to each other. This L
Pinter Tool does not work over a network connection.
4.Support language
J (Japanese) / E (English)

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5. How to install
Double-click the setup.exe shown below, and install the L Printer Service Tool using the Setup Wizard.
When installing, make sure you are logged in as an Administrator.

6.Explanation of the tools function.

6-1.Basic screen configuration.
Transition between each of the following 3 menus INFORMATION, FIRMWARE or FILES using the Main Menu
buttons.
Pull-down menu
Main menu button

Contents by menu

Message area

Progress

6-2. The [Information] screen function is to:

Acquire printer information from [Information] screen.
Acquire information printed on PRINT INF file from Service Mode and Status Print from Users Mode.
*Even when the printer is not started up in Service Mode, it is possible to acquire a PRINT INF.

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6-2-1.Printer preparation.
Make sure the printer is either online or offline.
Note: It is not possible to acquire information in Sleep Mode.
6-2-2.How to navigate.
1) Press the [Information] button.
2) Press the [Refresh] button.
3) From the printer list, select the applicable printer to acquire information.
4) Press the applicable button, [Display Service Print] or [Display Status Print].

4
3

5) The User Information setting dialog box is opened and arbitrary information (such as printer serial no.) is asked
to be inputted.
6) Press the [OK] button to display [Service Print] or [Status Print].

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The acquired information, as in example window above, will open in the application specified in the Open with:
area shown in the window below. In the same window below, you must specify what folder the data is to be
stored in the Files Stored Folder area.

6-2-3.Explanation of printer list items

Items
Printer Name
Status
Product Name
Firmware version
Port
Location
Administrator

Contents
Display information acquired from the printer.
Status information acquired from the printer.
Online/Offline/Printing/Error/Unknown
Display information acquired from the printer.
Display information acquired from the printer.
Display connection information with the printer.
USB/CNW1394/xxx.xxx.xxx.xxx (IP address)
Display information acquired from the printer.
Display information acquired from the printer.

6-3. The [Firmware] screen function is to:

Download the firmware.
6-3-1. Printer preparation.
Set the printer in either of the following modes:
a) FIRMWARE DOWNLOAD MODE (Power on while pressing [Information] + [OK] + [Stop] keys.)
b) ONLINE after normal start up or start up in the Service Mode.
6-3-2. How to operate:
1) Press the [Firmware] button.
2) Press the [Refresh] button.
3) From the printer list, select the applicable printer which to download from.
4) Press the [Specify Firmware] button to download.
5) Specify the xxxxxx.jdl file of the firmware to be downloaded.
6) When specifying the folder, the applicable firmware in the folder is retrieved and [Update Ver.] column will be
updated as displayed in (6).
7) The specified xxxxxx.jdl will be displayed in (7).
8) Press the [Transfer Firmware] button to start downloading.
*After the firmware is transferred, rewriting the firmware and restarting is performed on the printer
automatically.

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4
7

3
6

6-3-3. Firmware forced download mode

It is possible to transfer the xxxxxx.jdl firmware file to the printer regardless of the printer status.
When the [Transfer Firmware] button is shown in red, it means the firmware is in the Force Transfer Mode.
Note: Take extra care not to force the incorrect xxxxxx.jdl file, as it may destroy the printer firmware. Please take
extra care when using this mode.

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6-4. The [Files] screen function is to:

Display the printer information acquired in [Information] screen and control its history.
6-4-1. How to use:
1) Press the [Files] button.
2) Select the log file which you would like to display.
3) Press the [Display] button to display the log file.

1
3
2

6-4-2. Control function

Items
[Display] button
[Input User Information] button
by Date/by Month/by Year pull-down
box

Contents
Displays the selected log file.
Inputs user information.
Sets the reference when displaying the log list on a page

Date/month/year configuration option

button

Choose the way the date is displayed by

day/month/year.
It is also possible to input manually.

Page selection button

Selects the pages to be displayed.

File Lock

Switch Editable/Not editable from the following menu:

Pull-down>File>Set File Editiable
Pull-down>File>Set File Locked
Service: Display PRINT INF of Service Mode
Status: Display the Status Print of normal mode
Displays information captured from Input User

Type
User Information

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Date
Printer Name
Product Name
Location
Administrator

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Information. If no information is there, [unset] is

displayed. It is possible to input information from the
[Input User Information] button.
Displays the current time that information was captured.
Displays the information acquired from the printer.
Displays the information acquired from the printer.
Displays the information acquired from the printer.
Displays the information acquired from the printer.

6-5. Other functions:

6-5-1. Message saving dialog
In the message saving dialog box, the history of messages which is displayed in the message area are saved.
Max. of 2,000 messages are saved, in text form. The oldest messages are deleted first.
6-5-2.Specify Search Range dialog
Set search criteria when searching for the printers IP Address.

Items
Printer Search Range

Specify IP Address to Search

Check box

Local
Network
All
Effective only when [All] or
[Network] is selected at Printer
Search Range

USB/IEEE1394
TCP/IP
Local and Network

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6-5-3. [About] dialog box.

6-5-4. Addition of printers

1. Select [Add Printers] from the menu.

2. Click the [Add] button.

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3. Input the Product Name and press [OK] key.

Note: It is now unnecessay to input any information in the Firmware Identification box. Leave blank.

Model
imagePROGRAF iPF700
imagePROGRAF iPF9000

Product Name
iPF700
iPF9000

Firmware Identification
iPF700
iPF9000

4. After the printer is added, it will be displayed in the Printers List.

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6-6. Menu list

Service (S) View (D) Information (I) Firmware (F) Files (L) Help (H)
Service (S)

View (D)
Information (I)
Firmware (F)

Files (L)

Help (H)

Information (I)
Firmware(F)
Files (L)
Save Message (S)
Add Printers (P)
Setup (E)
Close (X)
Refresh (U)
Specify Search Range
Display Service Print (S)
Display Status Print (T)
Transfer Firmware (D)
Specify Firmware (C)
Force Transfer Mode (O)
Display (P)
Input User Information (I)
by Date (D)
by Month (M)
by Year (Y)
Previous Year (R)/ Previous Month (R)/ Previous Date (R)
Next Year (X)/Next Month (X)/Next Date (X)
First Page (F)
Previous Page (V)
Next Page (T)
Last Page (A)
Set File Locked (L)
Set File Editable
Delete File (E)
About (A)

IMPORTANT NOTES:
In order to use this L Printer Tool to flash with firmware, you MUST download the firmware from the
CUSA site for the model of printer you are diagnosing. The URL for the download area is:
http://www.usa.canon.com/consumer/controller?act=DownloadIndexAct.
Download the respective firmware, extract the xxxxx.jdl file using WinZip then use the L Printer Tool to
flash the printer with its firmware.

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