System Investigation on business process on a bus company

Victory Liner
551 Earnshaw St., Barangay 401, Sampaloc, Manila
Route: Baguio, Pangasinan, Zambales, Cagayan Valley
Scope of Business Investigation

Ticketing System
Should investigate on the 3 major types of ticket system (at least 3 bus
company and must include both city bound buses and provincial bound
buses)
1. Money Tickets
2. Punch System
3. Pad System

System on Scheduling of trips

Personnel (bus driver, conductor and other recruitment system
Others
1. What ticketing system is the most effective?
For the Victory Liner, issuing reservation tickets is the most effective
ticketing system.
Their reservation ticket has the Bus number youll be riding and the
seat number where you will seat. Their reservation ticket also comes
with the insurance for the passengers.
One of the conductors of the said company also said that it has its
advantages, he said that it makes their work easy.
2. How do the conductor and the inspector consolidate the ticket they
dispose and the money they received?
Whenever the bus company issues tickets, they have a duplicate for it.
There is a Conductors copy and a passengers copy. When the
inspector arrives, he will check it if it matched.
About the money, only the conductor has the right to dispose it. The
inspector has no business with it. The conductor gives the money to
the management after they arrive from their trip.

3. Specify possible risk/absence of internal control have you observed and

ways to counter it? e.g. Passengers not paying correct amount

Sometimes it happens that students wants to avail the student

discount on fair without showing a proof that they are really a student.
They dont have the IDs or the registration forms. They still pay for the
discounted price. The conductors are the ones that suffer, but when
the inspector arrives, he will be the one to settle the problem.
4. How were trips scheduled?
The Dispatcher of the Bus Company is the one who is making the
schedule of the trips.
Sometimes it happens that the schedules are not followed because of
heavy traffics. They will be making some adjustments about it.
5. How are daily revenues reported?
They can see the daily revenues through the punched tickets. They will
compare it to the cash on hand they have, if there is difference about
the balance of the two, the conductors will suffer, they are the ones
who are charged.
6. What are the minimum requirements for hiring of personnel?
The Bus Company said that you need to be a High School or College
graduate to work in their company. If someone applies with having the
right requirements, He will take an exam in order for him to work there.
If he will pass the exam, he needs to submit a resume, different
clearances like Police clearance and Barangay clearance. Then he will
have a training for the work that he will be applying for. After the
training, he will become an employee of the company.