Académique Documents
Professionnel Documents
Culture Documents
0033-2909/82/9101-0027S00.75
Psychological Bulletin
1982, Vol. 91, No. 1, 27-54
Jeffrey D. Fisher
University of Connecticut
Sheryle Whitcher-Alagna
Uniformed Services University of the Health Sciences
This article presents a comprehensive review of research and theory on reactions
to help, organized in terms of four conceptual orientations (i.e., equity, attribution, reactance, and threat to self-esteem). For each orientation, the basic
assumptions and predictions are discussed, supportive and nonsupportive data
are reviewed, and an overall appraisal is offered. Threat to self-esteem is proposed
as an organizing construct for research on reactions to help, and a model based
on this construct is presented. It is argued that a formalized threat-to-self-esteem
model is more comprehensive and parsimonious for predicting reactions to help
than are equity, attribution, or reactance models.
Nadler, 1974). Although recipients frequently view aid as a positive, supportive act
that reflects donor caring and concern, they
may also experience negative consequences
including feelings of failure, inferiority, and
dependency. Further, although aid may elicit
positive behavior toward the donor (e.g., liking, gratitude), in many instances recipients
"bite the hand that feeds them" (e.g., Gergen & Gergen, 1971).
Past research on reactions to aid consists
of experimental studies, field studies, and
practitioners' reports. These investigations
have consistently demonstrated that situational conditions and recipient characteristics affect reactions to help. Situational conditions include donor characteristics (e.g.,
behavior and attributes of the donor as perceived by the recipient), aid characteristics
(e.g., cost to the donor), and context characteristics of the aid transaction (e.g., recipient's ability to repay the donor). Recipient characteristics include stable dispositions
or skills and temporary emotional or cognitive states (Gergen, 1974).
Recipient reactions can be classified into
three categories: external perceptions (e.g.,
evaluations of the donor and the aid), internal perceptions (e.g., self-evaluations), and
behavioral responses (e.g., reciprocity). Most
studies have focused on external perceptions
and behavioral responses; very few have considered how help affects a recipient's internal perceptions. Even within the categories
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that have received attention, many dimensions are relatively unresearched (e.g.,
whether help fosters future dependency).
Such responses may be important and should
receive greater study in the future.
Several theoretical frameworks have been
applied by researchers for conceptualizing
reactions to help: equity theories, reactance
theory, attribution theories, and threat-toself-esteem models. Although these theories
generally were not developed to predict reactions to aid, they have proved useful. Each
predicts the consequences of some situational conditions and recipient characteristics for several modes of recipient response.
Nevertheless, each views receiving help from
a different perspective. Although allowing
for a richer conceptual background, this diversity risks obscuring major conclusions
and makes an overall integration difficult.
Our goal is to provide a conceptually oriented, systematic review of existing data and
to suggest an organizing framework for past
and future research on reactions to help. In
choosing studies to include we have defined
help as the provision of resources that facilitate attainment of a goal. Nevertheless, several studies in which help falls outside this
definition (e.g., Brehm & Cole, 1966) are
included because they suggest potentially
important relationships that could hold for
types of help that are within the bounds of
the definition.
Several articles present selective coverage
of the literature on reactions to aid (e.g.,
Gergen & Gergen, 1970, 1974a; Greenberg,
1980; Gross, Wallston, & Piliavin, 1979),
but to date no attempt has been made to
provide a comprehensive review of past theory and research. To that end we will review
work done within each of the four major
conceptual frameworks. Studies will be discussed in terms of the orientation taken by
their authors. Where a study has been interpreted meaningfully from more than one
perspective, however, it will be referred to
in other sections as well. At the beginning
of each theory-based section, we will describe the conceptual assumptions and conditions basic to prediction. Then we will review supportive and nonsupportive research,
draw general conclusions, and offer an overall appraisal. Toward the end of the article
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Although the Greenberg (1980) notion of indebtedness and the Walster et al. (1973, 1978) concept of
inequity are not entirely congruent (see Greenberg,
1980, for a discussion of their similarities and differences), their general predictions concerning reactions
to help are similar. Therefore, we shall use the terms
inequity and indebtedness interchangeably to refer to
a recipient's felt obligation to repay a benefit and the
negative feelings associated with it.
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Thus, at this point it is unclear whether inequity is a specific state of obligation toward
the donor that can be relieved only by direct
reciprocation or whether it is a more general
state that can be alleviated through any act
of reciprocity.
Equity theories stipulate that recipients
may alleviate negative feelings not only by
behavioral means (i.e., reciprocity) but also
by altering their external perceptions. The
notion that individuals may cognitively redefine a situation rather than engage in actual reciprocity has received research support. Specifically, in an industrial setting,
overpaid workers altered their perceptions
of task difficulty and of the level of pay they
considered fair, but they did not increase
their output (Gergen, Morse, & Bode, 1974).
Similar findings have been obtained by other
investigators (e.g., Lawler, Koplin, Young,
& Faden, 1968; Pritchard, Dunnette, & Jorgenson, 1972). Furthermore, Gergen and
Gergen (1971) found cross culturally that
recipients often redefine aid as the donor's
"rightful obligation" to them rather than
view it as a benefit that must be reciprocated.
A number of studies suggest that cognitive
distortion may be especially likely when direct reciprocity is not possible. According to
Castro (1974), recipients who cannot repay
a donation may blame the donor for creating
the inequity that makes them feel uncomfortable. In line with this reasoning, Gergen
et al. (1975) found that recipients in several
cultures evaluated donors who allowed opportunities for reciprocation more positively
than those who did not.
Equity and the aid recipient: A summary. A major advantage of equity formulations is that they place the issue of receiving aid in the larger context of exchange
relations, which allows an elaborate system
of predictions and explanations. Overall, the
data support the important role of these
theories in understanding reactions to
help. Their predictions have generally been
corroborated with regard to the affective
responses of the recipient (and their determinants) and the effects of inequity/indebtedness on help-seeking and other behavioral
reactions to the donor and the aid (e.g., reciprocity).
An equity model is inadequate, however,
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tance assumptions, they are not a particularly strong test. Even though the aid was
offered arbitrarily, the recipient still retained a degree of freedom, insofar as he or
she could refuse the help. A more stringent
test would include a third experimental condition in which subjects are given aid in a
context that does not permit them to refuse.
There are other studies that fail to support
reactance predictions including Gergen et al.
(1975), which further questions the assumption that the more restrictions on freedom,
the more negative the recipient's reactions.
Instead, Gergen et al. found an inverted Ushaped relationship. Donors who asked for
equal return of their aid (moderate freedom
restriction) were better liked than donors
who asked for no return (low freedom restriction) or for equal return plus interest
(high freedom restriction). The findings held
for both American and Japanese subjects,
though the negative implications for reactance theory are tempered by two studies
(Freeman, 1977; Gergen et al., 1973) in
which evaluations of the donor did become
more negative with increased obligation for
repayment. These studies found that aid
with no obligation to repay led to greater
attraction than did "equal return plus interest aid." Although these findings suggest
that the Gergen et al. data should be interpreted cautiously, several characteristics of
the experiments (i.e., within-subject designs,
role playing) may have made them especially
susceptible to demand characteristics.
The strongest contradiction of reactance
theory predictions comes from studies examining reciprocity in connection with voluntary versus involuntary aid, deliberate versus nondeliberate aid, and high- versus lowcost aid. In the nonintimate relationships
that are characteristic of this research (which
was done with strangers in a laboratory setting), freedom from indebtedness to others
is important (cf. Clark & Mills, 1979). The
logic of reactance theory would predict that
aid that is voluntary, deliberate, or costly to
the donor is more freedom restricting because it implies a relatively greater demand
for reciprocity and gratitude than does involuntary, nondeliberate, or low-cost aid (cf.
Greenberg & Frisch, 1972; Tesser, Gatewood, & Driver, 1968). The results of these
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formation, which facilitated an external attribution for help.). In a study done in Israel,
Nadler and Porat (1978), however, using the
same attribution manipulation, demonstrated that it affected help-seeking only
when individuals remained anonymous.
When identifiable, all subjects refrained
from seeking help regardless of the consensus information.
Also consistent with the notion that people
are more likely to seek help when their need
can be attributed to the situation is a field
study of bereavement (Gerber, 1969). Survivors were more likely to accept professional assistance when they defined the situation as one calling for "uncustomary"
sources of support. Further, Morris and Rosen (1973) demonstrated that when a situational attribution was not possible (i.e., personal inadequacy on a task was made salient),
individuals were more reluctant to seek help
than when performance was considered competent. Work by Gross and his associates
(Broil et al, 1974; Gross et al., 1979) also
supports the relationship between external
attributions and greater help-seeking. This
research was described earlier in the section
on reactance, and although the data contradict reactance assumptions, they fit an attribution model.
Gross and his associates found that more
help was obtained (and that the donor was
better liked) when aid was offered to the
recipient than when it had to be requested.
They suggested that having to request assistance may promote an internal attribution
for failure, which inhibits help-seeking. In
contrast, being offered help is less likely to
prompt such an attribution and thus facilitates help-seeking. In corroboration of this
explanation additional data show that subjects who request help report more anxiety
and more negative self-ratings than do those
to whom help is offered (see Gross et al.,
1979). Nevertheless, although offered help
may facilitate more positive self-attributions
than does requested aid, there are conditions
under which it, too, may be aversive (e.g.,
Nadler, Fisher, & Streufert, 1976).
There is evidence that in addition to helpseeking, locus of attribution may affect reciprocity. The data suggest that felt obligation to the donor is higher when the cause
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defensive (e.g., lowered self-concept, negative donor and aid evaluations, low acceptance of aid, high self-help). When help is
primarily supportive, reactions are positive/
nondefensive (e.g., enhanced self-concept,
positive donor and aid evaluations, high acceptance of aid, low self-help).
These assertions have been made frequently by aid researchers (e.g., Broil et al.,
1974; Fisher & Nadler, 1976; Gergen &
Gergen, 1974a, 1974b; Nadler et al., 1976).
Conceptual work by Blau (1964), Coopersmith (1967), and Heider (1958), among
others, has pointed to similar conclusions.
Furthermore, the self-related implications of
aid have received attention in a large number
of field studies (e.g., Lipman & Sterne,
1962; Nadler, Sheinberg, & Jaffe, in press).
Nevertheless, experimental research in social psychology has tended to ignore the recipient's internal feelings and self-cognitions. Thus, there has been little experimental
research that allows a test of the predictions
of the threat-to-self-esteem approach. The
studies we describe are unique in their use
of threat to self-esteem as a major concept.
This focus also dictates the selection of certain independent variables (e.g., chronic and
manipulated levels of self-esteem) and dependent variables (e.g., changes in affect,
situational self-esteem, self-help behavior)
that have been relatively neglected.
Situational conditions. A number of
studies support the assertion that situational
conditions determine the self-related consequences of aid. In one of the first social psychological experiments to explore the effects
of help on recipient self-perception, Fisher
and Nadler (1974) demonstrated that aid
from an attitudinally similar other person on
an intellectual task was self-threatening,
whereas the same help from a dissimilar
other person was supportive. In interpreting
these data it was suggested that because similar individuals serve as social comparison
others (cf. Castore & DeNinno, 1977; Festinger, 1954), their aid amplifies elements
of relative inferiority and dependency that
are inherent in receiving help. Later research
by Nadler et al. (1976) supported this explanation, finding that aid from a similar
other person elicited an internal attribution
for failure, whereas aid from a dissimilar
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Frisch, 1972; Morse, 1972). Positive reciprocity includes a variety of behavior that
is motivated by favorable feelings toward the
donor (e.g., reciprocating the aid or displaying other cooperative behavior toward the
donor, expressing gratitude, allowing the
donor to influence one's behavior to a reasonable degree). This probably occurs because the recipient has come to like the donor, feels comfortable in the dependency
relationship, and if necessary would accept
help again. Conversely, when aid is threatening (e.g., when it is involuntary or when
the task is highly ego involving), this behavior is less likely (e.g., Greenberg & Frisch,
1972; Morse, 1972).
In addition to positive reciprocity, negative forms of reciprocity may also occur. This
is behavior that is motivated by unfavorable
feelings toward the donor (e.g., sabotaging
the implementation of the program, reacting
against the donor's attempts to influence
one's behavior, returning aid immediately so
as to negate the fact that a helping transaction ever occurred). It may be viewed as
a means of restoring self-esteem, which has
been lowered by receiving aid. Negative reciprocity tends to be high when aid is selfthreatening and low when aid is supportive
(e.g., Morse, 1972; Nadler et al, 1974).5
Finally, there is corroborative evidence
that self-threatening and supportive aid lead
to differential affective states, self-evaluations, and evaluations of the donor. When
aid conveys information about relative inferiority and incompetence (e.g., similar donor, highly successful donor), recipients report more negative affect (e.g., Fisher &
Nadler, 1974; Nadler et al., 1979) and unfavorable self-evaluation (e.g., Fisher et al.,
1978; Fisher & Nadler, 1976) than when
such information is not transmitted. Also,
aid that is threatening often elicits more negative donor evaluations than does supportive
aid (e.g., Fisher & Nadler, 1976; Gergen
& Gergen, 1974a; Gergen et al., 1973;
Greenberg & Frisch, 1972). Nevertheless,
data from some experiments (e.g., Fisher
& Nadler, 1974; Nadler et al., 1976) are
equivocal and suggest that donors sometimes
receive positive evaluations regardless of the
self-implications of aid. Several explanations
for this, all focusing on methodological prob-
lems involved in measuring recipient evaluations of their benefactors, have been offered
(cf. Greenberg, 1980). For example, it has
been suggested that social desirability and
the reciprocity norm may cause positive
evaluations of donors even in cases where aid
is aversive. This indicates that equivocal
findings should be interpreted cautiously,
and that more unobtrusive measures (cf.
Morse, 1972) should be used in this context.
Threat to self-esteem and the aid recipient: A summary. The data support the
assertions of the threat-to-self-esteem approach. In addition, this conceptual perspective has focused attention on a neglected
domain of independent variables and reactions to help. The research highlights the
major role that the self-consequences of aid
may play in determining recipient responses.
Thus, although no formal "threat-to-self-esteem" model exists at present, there is evidence that further development may prove
beneficial.
Another important reason for a formalized threat-to-self-esteem model is its breadth
in predicting across aid contexts. Self-related consequences are inherent in a broad
5
Note that the proposed mediator of reciprocity behavior differs for the threat-to-self-esteem formulation
and for the equity theories discussed earlier. First, the
threat-to-self-esteem model argues that the implications
of aid for the recipient's self-concept (and not feelings
of inequity) are the proximal causal variables in the
relationship between aid-related conditions and reciprocity. In terms of the model, aid elicits differential
feelings of inequity because it is threatening or supportive. The level of self-threat and support inherent in
aid determines the subjective value of help, which in
turn determines perceived indebtedness and reciprocity.
For example, in the cases of high cost, voluntary and
deliberate aid recipients experience self-support due to
the message of caring and concern inherent in aid, which
causes them to report feelings of indebtedness and to
reciprocate more. In contrast, under conditions of low
cost and involuntary and nondeliberate aid, the elements
of inferiority and dependency, which may be inherent
in aid, overshadow the positive, supportive elements; aid
is more threatening, and recipients experience less indebtedness and reciprocate less. Second, according to
the threat-to-self-esteem model, forms of reciprocity
may be elicited by help which is either threatening or
supportive, whereas traditional equity theories assume
that restoration of equity is elicited only by aversive,
threatening feelings of inequity. Nevertheless, Greenberg (1980), in his statement of indebtedness, acknowledges that reciprocity can be caused by either favorable
or unfavorable affects.
array of aid situations due to aspects of socialization and qualities of help itself. In contrast to the threat-to-self-esteem construct,
constructs used in other formulations (e.g.,
degree of inequity, limitation of freedom)
seem to omit a large segment of aid situations from their domain (see Figure 1).
Complementing its cross-situational
breadth, a formalized threat-to-self-esteem
model can relate a unified mediator to a wide
range of reactions that may occur in a particular aid context. As seen in Figure 2, previous formulations are limited in direct applicability to one or a few responses to help.
Further, a threat-to-self-esteem model is the
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EQUITY THEORIES:
Variables
associated
with aid
that affect
perceived
equity.
REACTANCE
THEORY:
Variables associated with aid
which limit per
celved freedom,
Figure 1, Aid-related conditions: Predictive domain of various theories. (In terms of the aid situations
for which they predict, the theories overlap either partially or totally. Viewing them in this way may
be heuristically useful. Specifically, reactance and equity theories partially overlap, indicating that certain
situational conditions that limit a recipient's perceived freedomfor example, obligation to repay, ability
to reciprocatealso affect perceived equity. Moreover, the predictive domain of equity and reactance
theories can both be subsumed by attribution theories, suggesting that situational conditionsfor example, having to repay aid at excessive interestthat affect feelings of perceived equity or perceived
freedom also affect attributions of donor intent and/or self-attributions for needing help. Finally, although attribution theories subsume the range of variables addressed by equity and reactance theories,
they do not encompass the entire range of aid-related situational conditions handled by the threat-toself-esteem model.)
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itive and high negative reciprocity, high subsequent self-help, low help-seeking, and low
acceptance of aid. In contrast, cluster two
is essentially positive/nondefensive and includes positive affect, positive donor and aid
evaluations, high positive and low negative
reciprocity, low subsequent self-help, high
help-seeking, and high aid acceptance. Numerous studies show that reactions within
a particular cluster tend to occur simultaneously and tend to exclude reactions in the
other cluster (e.g., Broil et al., 1974; Fisher
& Nadler, 1976; Gergen & Gergen, 1974a;
Goranson & Berkowitz, 1966; Greenberg
& Frisch, 1972; Gross & Latane, 1974;
Morse, 1972; Stokes & Bickman, 1974).
Second, the data reveal that cluster one
and cluster two reactions are elicited by dif-
Posltlve/Non-defenslve
behavioral responses
Negative/Defensive behavioral
responses
Figure 2. Recipient reactions to aid: Predictive domain of various theories. (In terms of the recipient
responses that they predict, the theories differ. Specifically, reactance and equity theories both make
predictions for only a subset of recipient external perceptions and behavioral responses. Attribution
theories partially overlap with reactance and equity theories but also encompass additional variables that
are not addressed by either of the latter formulations. Nevertheless, the threat-to-self-esteem model
applies to the broadest range of reactions to help.)
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Table 1
Some Conditions Associated with Aid that Elicit Cluster One (Negative/Defensive)
Responses
Aid-related conditions
Note. Although all conditions listed can be reasonably assumed to elicit absolute or relative self-threat, this has
been measured where an asterisk appears.
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themselves. Before presenting a more formalized threat-to-self-esteem model in detail, it will be suggested that the assumptions
of such a model would also be congruent
with self-esteem theories in personality research.
Relation to Self-Esteem Theories
Self-esteem formulations (e.g., Coopersmith, 1967; Wylie, 1974) suggest that individuals are motivated to maintain favorable self-attitudes and to defend the selfconcept against alteration, diminution, or
insult. Information that threatens feelings
of self-worth causes anxiety and precipitates
attempts to restore self-esteem. These may
include devaluating the source of the information, blaming others for the problem, or
engaging in behavior that has enhanced selffeelings in the past (cf. Coopersmith, 1967;
Wylie, 1974).
The assumptions of self-esteem theories
find parallels in a threat-to-self-esteem model
of reactions to aid. Specifically, the model
predicts that recipients who are threatened
by aid experience negative affect and engage
in defensive attempts to restore positive feelings about themselves. These involve derogating the donor and the aid, exhibiting high
negative and low positive reciprocity, engaging in self-help to prevent further aid from
Table 2
Some Conditions Associated with Aid that Elicit Cluster Two (Positive/Nondefensive)
Aid-related conditions
Positive donor attributes and motivation*
Donor-recipient nonsoeial comparability*
Ability to reciprocate*
Little threat to autonomy*
Low donor resources or expertise*
Moderate obligation to repay
Aid that implies few lost freedoms
Aid that is offered rather than requested*
Aid on a noncentral task
Voluntarily administered aid
Aid that is deliberate
Aid that is multilateral
Aid that is highly normative
Aid that constitutes a positive disconfirmation of
expectancies
Responses
Note. Although all conditions listed can be reasonably assumed to elicit absolute or relative self-support, this has
been measured where an asterisk appears.
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Ul
k
Conditions
associated
with a
receipt of
aid (i.e.,
characteristics
of the aid
characteristics
of the donor,
ient, context
characteristics
High relative
or absolute
^r' ^~ recipient's
UJ self-esteem
^-"""'^
Magnitude of
relative or
absolute selfs , threat or selfsupport inherent
in aid for the
s^"'
\_
D
^>v 3 or absolute
negative evaluation
of donor and aid
** positive reciprocity
o
w
o
LL
[Jj
u.
t~
jf
'
.^ positive evaluation
of donor and aid
\X^\^
is not expected to have basic or expert competence does not represent a failure to conform to this value and thus may be supportive. When aid signifies that one has lived
up to this value (as indicated by a grant or
fellowship to a researcher recognizing his or
her expertise), it is experienced as supportive.
Second, people are socialized to believe
they should deal fairly with others (e.g.,
behave in accord with the values of equity
in social exchange and with the reciprocity
norm). Recipients thus aspire to maintain
fair relations with donors (to restore equity
after a receipt of aid and to deal fairly with
the donor in other respects). When they are
unable to comply with such values, recipients
experience self-threat, but when they are
able to comply, aid may contain supportive
elements.
Finally, people believe they should be
treated fairly by others. Aid that exploits
or otherwise takes advantage of the recipient
conflicts with this value and contains threatening elements, whereas aid that constitutes
fair treatment is congruent and contains supportive elements. We are more likely to fear
that aid constitutes an unfair arrangement,
and to experience it as threatening, when it
does not contain clear signs of the donor's
liking, caring, and concern or when the donor has negative characteristics (e.g., is perceived as dishonest; Gergen & Gergen,
1971).7
Instrumental qualities of aid. Aspects
such as the amount of aid and the efficacy
of aid also affect its self-consequences. To
7
In addition to these value orientations, dispositional
qualities (e.g., persistent self-esteem, sex typing) may
also be viewed as systems of socialized values within an
individual. Aid will be threatening to the extent that it
is inconsistent with these and supportive to the extent
that it is consistent. For example, because dependency
is more inconsistent with the values of high- than of lowself-esteem individuals, and of masculine than of feminine sex-typed people, it should be more threatening
to them.
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recipient allows the donor to exert social influence, reciprocates in kind, and so forth,
this results in a dissipation of positive affect,
and the impetus for subsequent cluster two
responses is reduced. Although these assertions have never been tested directly in an
aid context, they are based on findings for
affect dissipation demonstrated in other interpersonal interaction situations (Byrne,
1971).
These five hypotheses summarize the major assertions of a threat-to-self-esteem
model. Before concluding, we briefly discuss
the use of the model with other psychological
formulations.
Interface with other conceptual formulations. The threat-to-self-esteem model
predicts when aid will be self-threatening or
supportive and specifies the relationship between the self-implications of help and other
reactions to aid. We acknowledge that there
may be situations in which the self-consequences of receiving aid are minimal and in
which other theoretical approaches would be
more appropriate. Moreover, in many cases
where aid does affect the recipient's self-esteem, other conceptual approaches can help
determine these effects. Any psychological
theory or formulation that accurately predicts conditions under which aid will be selfsupportive or threatening (e.g., attribution
theories, social comparison theory) can be
used along with the principles specified in
the model to generate predictions. Once the
self-related implications of a particular aid
context have been established, the grouping
of potential reactions in clusters allows a
unified set of predictions for recipient responses.
Conclusions
Through a review of past research on reactions to aid and the theoretical approaches
used, we have shown that previous conceptualizations are unable to predict reactions
to aid for a large number of relevant situ8
An exception is that when aid becomes extremely
threatening, a state of debilitation will ensue under
which self-help will not occur.
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ational conditions and recipient characteristics. We believe that the threat-to-self-esteem model, which assumes that the
consequences of receiving aid for feelings of
self-worth mediate recipient reactions, offers
a valuable alternative. Such a model has
considerable advantages over past theoretical frameworks in breadth, parsimony, and
conceptual clarity and is well supported by
data from extant research. We hope that the
present articulation of the model will stimulate research to define further the variables
of interest.
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