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iOS: Unable to update or restore
Follow these steps to perform a recovery-mode restore on your
iPhone, iPad, or iPod touch.
You may need to perform a recovery-mode restore if you experience any of
the following situations on your iPhone, iPad, or iPod touch. The device:
* Displays the Apple logo with no progress bar or a stopped progress
bar for over ten minutes.
* Restarts but never displays the Home screen.
* Is no longer recognized in iTunes after an update or restore did not
complete.
* Automatically goes into recovery mode after having an issue while
installing an update or performing a regular restore.
How to perform a recovery-mode restore
If your iPhone, iPad, or iPod touch is already showing the "Connect to
iTunes" screen, please go to step 5.
1. Connect your USB cable to your computer but not to the iPhone, iPad,
or iPod touch until step 3.
2. Turn off the device: Press and hold the Sleep/Wake button for a few
seconds until the red slider appears, then slide the slider. Wait
for the device to turn off.
* If you cannot turn off the device using the slider, press and
hold the Sleep/Wake and Home buttons at the same time. When the
device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button down, connect the USB
cable to the iPhone, iPad, or iPod touch. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes
screen. When this screen appears, you can release the Home button:
*USB cord pointing the iTunes symbol
Note:* If the image of a battery appears, let the device charge for
at least ten minutes to ensure that the battery has some charge, and
then start with step 2 again. If you don't see the Connect to iTunes
screen, try these steps 1 through 4 again.
5. iTunes should automatically open and display the following message:
Alert text: "iTunes has detected an iPhone in recovery mode..."
"iTunes has detected an iPhone in recovery mode. You must restore
this iPhone before it can be used with iTunes."
*Note:* If iTunes not open after two minutes, please open iTunes
yourself.

6. Use iTunes to restore the device.


If you see the Connect to iTunes screen but the device does not appear
in iTunes, follow these troubleshooting steps
<http://support.apple.com/kb/TS1591> if you're using a Mac, or these
steps <http://support.apple.com/kb/TS1538> for Windows computers.
Additional Information
*Note: *When using recovery mode, you can only restore the device. All
user content on the device will be erased, but if you had previously
synced with iTunes on this computer, you can restore from a previous
backup <http://support.apple.com/kb/HT1414>.
Last Modified: Sep 18, 2013
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Related
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iPhone or iPod touch: What to do if you are unable to set


the time zone
<http://support.apple.com/kb/TS1782>
You may be unable to set the time zone on your iPhone or iPod touch.
1. Connect to iTunes and backup iPhone (see " iPhone and iPod touch:
About backups" for more info). 2. Use iTunes to restore the latest
iPhone OS, which will correct the issue, and then you can restore
the backup from step 1. For more info on restoring iPhone OS see "
Updating and restoring iPhone and iPod touch software ."
*
iPhone 4: Unable to use FaceTime after restoring an iPod
touch backup
<http://support.apple.com/kb/TS3671>
FaceTime setting in Settings > Phone does not stay enabled. When
making a FaceTime call, you are prompted repeatedly to enable
FaceTime. You can resolve this issue on iPhone 4 by updating to iOS
4.3 or later.
*
iPhone: Hardware troubleshooting
<http://support.apple.com/kb/TS2802>
iPhone is unresponsive and displays the Apple Logo Review this
article: iOS : Unable to update or restore .
*
My iPhone 4S shows a kernel panic screen.
<https://discussions.apple.com/thread/4256484>
( in response to Fer007 ) Try restoring the iPhone from recovery
mode. See this Apple doc for the steps -> iOS : Unable to update or
restore
*
After updating iOS, I only see an Apple logo on my iPad.
<https://discussions.apple.com/thread/4374287>
7. You should see "iTunes has detected an iPad in recovery mode" 8.
Use iTune to restore iPad Note: You need to be patient and repeat
the above many times to recover your iPad
*

lost sound on game apps after IOS 5 update


<https://discussions.apple.com/thread/3642429>
The sound on most of my game apps no longer work after updating the
software to IOS 5.0.1. I've tried deleting and restoring a few test
apps and was unsuccessful getting the sound back. Very Frustrating.
* My iPod touch is disabled as I forgot my password, how do I fix
it?... <https://discussions.apple.com/thread/4971312>
Additional Product Support Information
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iPad <http://www.apple.com/support/ipad/>
iPad <http://www.apple.com/support/ipad/>
iPhone <http://www.apple.com/support/iphone/>
iPhone <http://www.apple.com/support/iphone/>
iPod touch <http://www.apple.com/support/ipodtouch/>
iPod touch <http://www.apple.com/support/ipodtouch/>
Contact Apple Support

Need more help? Save time by starting your support request online and
we'll connect you to an expert.
Get started
<https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL133,PL2
20,PL113&locale=en_US>
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(1-800-MY-APPLE), visit an Apple Retail Store
<http://www.apple.com/retail/>, or find a reseller
<http://www.apple.com/buy/locator/>.
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