Académique Documents
Professionnel Documents
Culture Documents
BRANCH NAME
KMBL Gujrat
INTERNSHIP PERIOD
26 July 2013 to 9 Sep 2013
SUBMISSION DATE
13 September
CLASS
MBA finance (2011-2015)
EXECUTIVE SUMMARY
The report is specially meant for the students of UOG. It is concerned to a brief study of
operations, functions, tasks and services of Kashf Micro-finance Bank Limited of Pakistan. It is
the requirement of the MBA (3.5yearz) course in university of Gujrat that all the students of
MBA have to spend six weeks in any organization to get practical exposure and to get
familiarized with the ways to survive in the organization environment which is totally different
from the educational environment. These six weeks period is called the INTERNSHIP
PERIOD. I have also been assigned to do the internship of six weeks period in Kashf Microfinance Bank Limited, Faisal gate circular road Gujarat branch. It has enabled me to understand
the practical scenario and sharpen my decision making power and utilizing the skills in an
effective and efficient manner I have put all of my efforts and tried my level best to gain
maximum knowledge about practical work of my bank. During the internship period I worked in
different departments like operating, teller and liability to know briefly about the working
operations of bank
In preparation of this report I have tried my best to provide all possible information about the
operations, functions, tasks and the corporate information of Kashf Micro-finance Bank Limited
in brief and comprehensive form.
The internship report ends with some recommendation after identification of problems that I
observed during the course of my internship training.
INTRODUCTION:
The practical training is essential exercise that all the students are required to undergo during
specified period of compulsory training in private or public organization during their studies. the
student performance during the training is assessed and considered as partial fulfillment of the
requirements for award of MBA degree. However the practical training is a complement to the
knowledge acquired in the two years of classroom lessons. The training period is for 6 weeks.
I have done 6 weeks internship in Kashf micro finance bank limited Faisal gate branch Gujrat
because of feasibility as this branch is situated at walk in distance from my home and there is an
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inspirational factor to join this bank as now a days Micro finance sector is growing very rapidly
in Pakistan
I am also very thankful to the branch manager sir Adil and operation manger mam Shumaila
khan that they help in training and learning of different operations of bank.
Purpose
The basic aim of my internship is to observe the working of organization and to get practical
experience of my class room knowledge I just dont get the knowledge about the company I also
want to see that isnt this the best option to do a job in this sector. Because during internship you
can easily understand the working condition of that particular company
Scope:
The internship is a 6 weeks live experience to gain knowledge about organizational matters. This
is also very important to gain confident and become aware of the mechanism of an organization.
As an internee I want to achieve following objectives during my internship and organization
study
It will provide students the opportunity to test their interest in a practical career before
interpersonal relationship.
It will increase the student sense of responsibility.
Students will require good working habits.
It will help the students to enter into full time employment in their area of specialization
upon masters.
References that will enhance employment opportunities
Students will have higher levels of academic performance.
It will provide students opportunities to understand
informal
organizational
interrelationship.
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Introduction of KMBL
Micro-finance:
Microfinance refers to a variety of financial services that target low-income clients. Since the
clients of microfinance institutions (MFIs) have lower incomes and often have limited access to
other financial services, microfinance products tend to be for smaller monetary amounts than
traditional financial services. These services include loans, savings, insurance, and remittances.
Microloans are given for a variety of purposes. The diversity of products and services offered
reflects the fact that the financial needs of individuals, households, and enterprises can change
significantly over time, especially for those who live in poverty
Our Vision
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KMBL vision is to be Pakistan leading Microfinance bank serving all to build a prosperous
equitable and poverty-free Pakistan.
Our Mission
KMBL will become the provider of choice by offering a full range of financial services to micro
and small entrepreneurs, especially women, to equitably expand economic opportunities and to
maximize value for all stakeholders.
Core values:
Core values of kmbl are;
1.
2.
3.
4.
5.
Loan sanction
Respect
Excellence
Customer satisfactory
Innovations
Shareholders:
History:
Kashf Foundation began with many firsts. It was the first specialized Microfinance institution in
Pakistan, it was the first Microfinance institution targeting only women from low income
communities and it was also the first Microfinance institution to charge a sustainable price for its
services. Since its inception Kashf Foundation has continued to trail blaze in 1999 it introduced
the first pro-women consumption loan in the sector, in 2001 it was the first Microfinance
institution to offer micro-insurance services by collaborating with one of Pakistans oldest
insurance companies, in 2003 it was the first Microfinance institution to become financially
sustainable, in 2004 it was the first Microfinance institution to obtain an investable credit rating
and in 2007 it has been able to close over $36 million in commercial deals with key local and
international banks.
Nature of organization:
Kmbl aim to be an organization that is founded on
Lead through the strength of our commitment and willingness to our class.
Objectives
Following are some main objective of kmbl
To earn profit for the Bank itself and maximize its shareholders value.
To manage with the changing trends of the modern day financial market.
To be a diversified bank by offering all basic consumer services and specialized services.
Honest and ethical conduct, including ethical handling of actual or apparent conflicts of
interest between personal and professional relationship.
PRODUCTS/SERVICES OF KMBL
Lending products
Deposited accounts
Free banking
Genral banking
Funds transfer products
Clearing
Obc collection
Outward remmittance
Online banking
Atms
Lending products:
Following are the lending products of kmbl
Kashf raqam barwaqt
Kmbl can provide the running finance for the business to the applicant to boost up their business
without the hurdles of any finance. To get this loan the applicant age is from 21 to 60.
The applicant business duration limit is minimum 6 months. The bank can charge the mark up
only on used amount and it also has insurance facility. Applicant has to provide the computer id
card copy and copy of utility bills
Kashf sunehre karza
Kmbl can also provide loan on gold ornaments to facilitate its customer and they can fulfill their
finance needs. The documents required are the same that can be used in the other financing loans
The bank can charge the mark up only on used amount and it also has insurance facility.
Applicant has to provide the computer id card copy and passport size pictures.
Business Surmaya Loan
Clients requiring loans below Rs 500,000 cannot obtain access to formal financial sources, since
such amounts are still too small for commercial banks. A quick estimate can show that the
potential market for small enterprises is about 6 million with a negligible outreach to such
entrepreneurs by the banking and the microfinance sector as a whole. Kashf targets fast moving
small entrepreneurs through the BSL the entire methodology of which is based on a credit
scoring model. The BSL is advanced to clients with a minimum of 2 years running experience of
their businesses and has no collateral requirements. Generally the loan has a minimum
processing time of less than 5 days.
Insurance
Credit for life insurance has been a popular product amongst Kashf clients, since economic
upheavals are a regular part of their lives. Kashf was one of the pioneer organizations to
introduce life insurance for poor clients in order to deal with emergency periods such as the
death of a bread winner. This service is provided to the client and her spouse at a minimal
premium. The insurance covers all outstanding loan balances plus a small burial payout at the
time of the death of either party. This means that the family is able to cope with the
consequences of such an event and faces no liabilities at that time. This is in stark contrast to the
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exploitative lending practices of the traditional money lender, where the burden of repayment of
the loan is transferred to the remaining family members.
Rates:
Purpose of Loan:
Loan Amounts
First Loan Cycle:
Rs. 50,000-Rs.100,000
Tenure
First Loan Cycle
3 months 12 months
Age of the clients:
Age
of
Guarantor:
Business:
Type of Activity:
Experience:
Business Location:
the
Age of the guarantor: 23-60 (at the time of sanction of the loan)
It should be an operational business owned by the client.
Trade, production, services or livestock raising
At least 2 years of experience in the same business.
Business operating in the same location for at least 1 year.
This account ranging from three months to thirty six months tenure with profit payable on monthly,
quarterly, bi-annually and yearly basis.
Features
Rates
Kashf Tahaffuz term deposit
Rs 5000 and above
Term/profit frequency
Monthly
Quarterly
Bi-annually
1 month
3 months
6 months
12 month
10.50%
10.95%
11.15%
11.00%
11.25%
11.65%
11.45%
24 months
36 months
11.50
11.65%
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11.85%
11.85%
12.00%
Yearly
Maturity
10.50%
11.00%
11.50%
11.75%
12.00%
11.25%
12.50%
13.00%
Rate
8.00%
8.00%
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6 month
1 year
12.50%
12.75%
13.00%
13.80%
Kashf savings
On minimum monthly balance
6%
Rate
0.00%
6.00%
6.50%
7.50%
10.00%
Outward remittance
Pay order
Demand draft
Cal deposit receipt
Fund transfer
PEST ANAYLSIS
Political and Legal
The countries in which banks are running their operations are strongly affected by the political and
legal considerations. Political and legal structure of a country is composed of regulatory agencies and
government law, which influence and limit various organizations and individuals. Habitually county
changing political environment create new opportunities for business.
There is a political instability in Pakistan, so the countries laws and policies changes continuously,
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going to decrease.
Government policies are changing day by day and government stability is also not there
Economic
Economy of Pakistan is facing many serious issues about
Employment
Inflation
Illiteracy
The main risk for bankers is the declining value of Pakistani currency. Whenever our currency value
depreciates, it decreases the foreign reserves of banks and liabilities increases. There is a continuity
changing situations in
Interest rates
Labor policies
In Pakistan, Inflation is very high which will decrease purchasing power.
Staff cost is increasing as basic wage rate has increased.
Operating costs are increasing due to inflation.
Interest rate is increasing so loan taking has decreased.
Value of rupee is decreasing which is pressurizing the economy.
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Cost of doing business in Pakistan is increasing day by day so business activities are badly
affected and in return it has bad effect on working of Banks.
Social
Society is shaped by norms, values and believes. Social factors often look at the cultural aspects and
include health consciousness, population growth rate, age distribution, changes in tastes and buying
patterns. . So understanding changes in this area can be vital. Banking sector is very important for the
well being of the society such as the bank activity participating in the Prime Minister self
employment Scheme.
Social culture of Pakistan affects the banking sector as,
There is lack of experts in our country concerning management so for this reason innovative
prefer to save money so culture is not very supportive for banking sector.
Cultural strain to savings is the reason due to which investment remains low.
Decline in work ethics which is mainly due to poverty, lack of training.
Inadequate Accountability, lack of good governance and lack of good infrastructure helps
creditor to cheat and heavy bad debts occur. Same situation is hoped to prevail.
Inadequate Empowerment is also a usual problem in our organization as every person
Want to get more power hence there is less delegation of authority and decision making.
Technological
Advances in technology have a major impact on bankers success. Technology is vital for competitive
advantage. The changes in technology have greatly affected the banking sector of Pakistan. So we can
say that PEST Analysis is a perfect tool for the managers and policy makers that help them,
Technological management has helped the Bank in providing multiple delivery channels to the
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customers and satisfying their needs anytime & anywhere in the world.
Organization structure
Chief executive
President
Roshaneh Zafar
Management committee
Executive committee
BOARD OF DIRECTORS
Roshaneh Zafar
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Ms. Roshaneh Zafar is the Founder and Managing Director of Kashf Foundation the first
specialized microfinance organization in Pakistan established in 1996.
Zar Wardak, Chairperson
Zar Wardak serves FINCA as chief executive officer of FINCA Afghanistan and as regional
director of the network MESA (Middle East South Asia) region.
Margarita Cherikbaeva
Margarita Cherikbaeva joined FINCA in June 2011. Prior to this she worked for ProCredit, a
German bank holding company, supervising the work of ProCredit Banks in Central Asia,
Western Africa and Latin America.
Salim Khan
Salim Khan is the chief operating officer for FINCA Afghanistan, responsible for all operational
aspects of that Subsidiary, including product and services delivery, human resources, information
technology, risk management, and compliance with parent company policies as well as relevant
local regulations.
Volker Renner
Volker Renner brings more than 15 years experience in managing microfinance operations in
Eastern Europe and Central Asia. He most recently held the position of Regional Director for
FINCA Eurasia and Vice President. Prior to joining FINCA in 2004, Mr. Renner held positions as
CEO of ProCredit Bank (Ukraine), member of the Audit Committee of ProCredit Bank
(Georgia).
Rupert Scofield
Rupert Scofield, FINCA International President and Chief Executive Officer, is an agricultural
economist with 40 years of experience in the developing countries of Africa, Latin America,
Eurasia and the Greater Middle East. He also serves as President and CEO of FINCA
Microfinance Holdings.
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Head office
387-E johar town
Lahore Pakistan
BRANCH INFORMATION
I did my internship in Kashf micro finance bank limited Faisal gate Gujrat, some important
information about my branch is as follows
Gujrat branch
Branch name
Branch code
Address
Phone no
Province
Region
Email
Kmbl Gujrat
9-7-2
Faisal gate, circular road Gujrat
053-3523467
Punjab
Sialkot
Kmbl.gujrat@kmfbank.com
Management of branch
Designation
Regional manager
Branch manager
Operational manger
Customer services officer
Customer service officer
Credit risk officer
Asst.branch manager
Asst.branch manager
Team leader
Loan officer
Loan officer
Teller
Guards
Office boy
Name
Khizar hayat Awan
Sm Adil
Shumaila khan
Qudsia hina
Sana mujtaba
Muhammad hanif
H.muhammad nouman saleem
Azhar riaz
Saqib ali
Mujahid
Mohsin
Khawar
M.inam & munawar hussain
Sajjad
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Supervisors
During my internship at kmbl I worked under the kind supervision of the whole branch staff
including the Branch manager, Operation Manager and CSO Manager.
Operation department
Lending department
Risk department
Liability department
Account opening
Know your customer
Disbursement of loan files
Inward and outward clearing
OBC
Record keeping
Voucher statistic
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Lending department
Lending department is about loan distribution in market that work with the logo prosperity with
dignity the work follow of this department is as follows
Mobilization
File making
File completion
Credit risk verification
Disbursement of loan
Risk department
Mr. Muhammad hanif is credit risk officer in Gujrat branch he deals with clients who are going
to take loan from kmbl.
He verifies the clients business and also makes shore that client is fulfilling all the requirements
of kmbl. He also keenly studies the file and makes necessary change he has the authority to reject
any loan with following reasons:
Credit risk officer visits the files and if file is ok than he marks the file discrepant and handed
over the file to loan officer for necessary changes. Loan officer completes the file and then credit
risk officer mark the file ok to proceed then file is ready to disburse otherwise operations
department is not allowed to disburse any file. This department is a check in market and branch.
Liability department
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WEEKLY WORK
1ST WEEK WORK
Introduction:
Introduction of staff and Departments was given. Observed the business process. Observed the
activities of all the staff, especially with the help of my supervisor Miss Shumaila khan. She
guided me that how to fill the deposit slip and what is the purpose of these slips. I treated some
customers of deposit slips and practiced that how to fill online and deposit slips. Learned that
how to fill cheque, how to issue new cheque books and how to total the demand notices and
purpose of demand notice. Also deal the customers of deposit slips. Treated all the customers of
online and deposit slips. Filled the cheque books.
Important notice:
Some important things that must keep in mind while filling slips:
a. No cutting and overwriting is allowed in amount.
b. Amount should be same in words and figures.
4.
5.
6.
7.
8.
Banks open different types of accounts for their customers according to their
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Along with this form the copy of CNIC and a VeriSys form and form known as (KYC) is
attached with it. At the last a separate file is maintained for each of the customer for banks
record.
Only one cheque book is issued at a time, however big concerns who need a number of cheque
books at a time, may ask the bank to stock as number of cheque books in their name and to point
their name on these cheque books.
Bank has a separate register for recording Cheque book inventory and cheque books issued.
Account number and the number of leaves are also recorded in this register. When the cheque
book issued an entry is passed in the cheque book issue register. The officer takes signature of
the customer and put a verify stamp on it with his on signature.
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Types of clearing
Outward clearing
Inward clearing
Outward clearing:
Similarly cheques which are drawn on other bank and presented to kmbl my branch are known as
outward clearance for my Branch. So outward clearing results in inflow of funds from paying
bank into the clearing account maintained with clearing house increasing the balance in the
clearing account.
In case of outward clearing the customer give cheques for collection and receive deposit slip. In
clearing register the details about the account title, account number, amount of transaction,
drawee bank and instrument number is written. Then different stamps are put on the instruments
and deposit slips such as crossing stamps, clearing stamps and endorsement stamps. The amount
of these cheques is credited to the customers account but if the cheque is returned it is again
debited along with cheque. Then all these cheques along with the summary /delivery report (2
copies), bundle cover, clearing and add list are attached together and all this put in a bag. NIFT
representative come daily after the bank timing to take this bag to the branch of kmbl. Officer
after checking cheques, make badges in the system and credited the customers account.
Inward clearing
Cheque drawn on kmbl, presented to other Banks or handed over to kmbl in clearing house. That
is inward clearance for Kashf micro finance bank. So inward clearing results in outflow of funds
to collecting bands reducing the balance in the clearing account.
Cheques are brought daily in morning to the branch. Officer debit the amount from the account
after checking the following,
Signature specimen
Account balance
Proper discharge
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Date etc
If the cheques are passed but if the cheque is not passed then it is returned along with cheque
return memo in which reason is written why cheque is returned. All the transactions are recorded
in a register for keeping banks records. At the end officer makes badges in the system and
debited the customers account.
Transfer cheques: transfer cheques are those cheques, which are collected and paid by
collected and paid by two different branches of the same bank situated in the same city.
Clearing cheques: clearing cheques are those cheques, which are drawn on the branches
of the other banks located in the same city or in the same area. And which is covered by a
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Function of Clearing
Another important function is to arrange the payment of cheque drawn on the branch and
given for collection to any other branch of kmbl or any other members, or sub-members
of the local clearing house.
Types of Remittance
Inward Remittance:
The branch receives the instrument directly from the customer or from the originating branch,
and is responsible to pay to part is called inward remittance.
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Outward Remittance
The branch, which issue or sold the instrument to the responding branches, called outward
remittance.
Parties:
The parties involved in remittance process are,
Applicant
Beneficiary
Functional Importance
Remittance is cheap as compared to other modes of remittances i.e. money order. Normally any
amount can be remitted through banks. Important source of earnings i.e. commission, service
charges, and FED. The risk involved in physical transportation of money is eliminated. Its a safe
and secure method of making payments to others.
Modes of Payment
DD is just like cheque and issued when the customer does not want to take cash with him
personally. DD is just to avoid the risk and burden of currency notes in huge quantity. Demand
draft easily be handled, whatever amount it has and the money can easily be taken from the bank,
when it is presented. In fact, to avoid the risk of frauds, the bank forces the customer to transfer
money by drafts. Drafts are issued only when the bank knows customer and bank has the
confidence in him.
Pay Order:
Pay order is a written order issued by the bank drawn and payable on itself. Customer must have
the account in pay order issuing bank. Pay order are more liquid as compared to cheques because
cheques may be dishonored while PO cant be. Pay order is used for local transfer of money
from one person to another person.
If a regular customer wants to make DD or PO then in this case, customer has to fill up a
form. This form is known as FUNDS TRANSFER FROM on making this DD/PO
In the form all the mandatory places are compulsory to fulfill. Like, currency of
instrument, type of remittance, beneficiary details, particular of applicant, applicant
signature etc. these are such requirements that must be fill up.
And at the last the authorized officer puts his/her signature on DD/PO form and three
stamps are pasted on it;
a) Transfer stamp
b) Signature verified stamp
c) Crossing check stamp (in case if half payment is made through cash form, then a
check is fill up for this and attached with the DD/PO form)
And at the last the operational manager puts supervision on this and all the records are
transferred into computer for bank records. And at the final stage, all the transactions are
recorded in a register for keeping banks records.
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When cash is received at the counter, an entry is made in the Scroll Book and Receiving Cashier
Book. These two are balanced with each other at closing.
When the cheque or any negotiable instrument is presented at counter for payment, it is entered
in the token book and then token is issued to the customer. After that the token clerk and the
Cashier make entries in the paying book and payment is made to payee. Then the Token Book
and Paying Cashier Book both are balanced at the closing.
The consolidated figure of receipt and payment of cash is entered in the cash balance book and
then drawn closing balance of cash.
Opening Balance + Receipts - Payments = closing Balance.
In Cash department customer after filling up the cheques give it to the authorized office. The
following information is required for further proceeding of the cheque.
After providing all the above mandatory places check is hand over to the relevant person.
The authorized person after receiving Cheque puts bank stamp on it
1. Checks the balance of the customer account
2. Verify the signatures of customer
3. Then gives the cash to the customer
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The consolidated figure of receipt and payment of cash is entered in the cash balance book and
then drawn closing balance of cash.
OPENING BALANCE + RECEIPTS - PAYMENTS = CLOSING BALANCE
This section of general banking is very important because cash is the most liquid asset and
mostly frauds are made in this department, therefore, extra care is taken in this department and
nobody is allowed to enter or leave the area freely. Mostly, cash area is grilled and the doors of
this area are under supervision of the head of that department. All the books maintained in Cash
department are checked by an officer.
A form is filled by customer where the basic information about the customer and if he
TASKS ASSIDNED TO ME
During my internship at kmbl, Faisal gate Gujrat Branch I was assigned with different tasks such
as
Opening of an account
I have learned about different types of accounts that kmbl offers to its customers and the
requirements for opening a new account. Then I learned about the process of account opening.
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After having a complete knowledge, I opened two individual accounts. My supervisor taught me
the whole process.
Vouchers
I made different vouchers day to day. I prepared debit vouchers for cheque book issuance, for
branch maintenance services, petty expenses, cheque return, lockers etc.
I also made intercity clearing. For Intercity Clearing a stamp of intercity posted on face of bill,
then amount, account number and city name is entered in a separate register and deposit slip is
attached in a specific file. And a stamp is posted on back of bill. A separate slip is filled for every
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city given by NIFT. In the specified envelope is used for every city given by NIFT with printed
name of city.
If inward clearing is more than the out word clearing then it is against the bank. But if the
outward clearing is more than the inward clearing then it is in favor of the bank
I returned some cheques on the basis of different reasons by attaching cheque return memo and
recorded the entries in cheque return register by attaching one copy of memo.
LEARNING SUMMARY
According to the requirement of MBA fianc (3.5 years) degree, it is necessary for each student
to gain the practical knowledge of six week internship. I chose the kmbl for internship for
gaining basic knowledge of banking sector. I did my internship in kmbl Faisal gate branch.
It was such a great experience for me to work with such a well known and reputed bank. The
internship proves very valuable for me as it not only enhances my skills and qualifications but
also gives me experience and brings clarity in my future plans.
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When I started my Internship I was a little bit confused as it was my first chance to do practical
work in any organization. But with the help and cooperation of the staff of the kmbl Gujrat
Branch, I learnt a lot about the banking field and tried my level best to get the maximum output
from the time available to me.
I gained a number of skills that will be beneficial for me in my future career some of these are
members.
Helped to improve team work and leadership skills.
It gave me a lot of confidence and manners to behave in the working environment.
Improved time management skills and made me punctual.
It helps me to understand how to behave in different situations professionally.
It made me think critically in difficult situations and act accordingly.
Improved my decision making capability.
After doing internship I acquired good work habits
During my internship period I have worked in various departments of the bank like account
opening department, remittance department, cash department, clearing department. I learned the
working of these departments. My supervisors taught me all those things. I learned about
different forms, vouchers, applications, advices, stamps and record keeping of the bank. I
understood different procedures and process of the activities of the bank.
I was assigned by different task and duties. Which I fulfilled interestingly with the help of
my supervisors.
I filled deposit slips, vouchers, and online fund transfer applications.
I learned how to open a new account. And all about the documents which are necessary
for the account opening.
I work as a SCO and deal with customer. I was assigned a duty to call the customers to
take their cheque book from the bank. I also attended the phone calls and listened the
complaints of the customer.
I worked with the remittance officer.
Clearing officer assigned me a task to made entries in the clearing registers.
I also issued checkbooks to the customers.
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37
My personal view about banking environment is that its a very good and safe for females. I
critically analyzed the banking sector as a whole and I can openly say that banking sector
provides conductive environment for career growth. After completing my education I will look
forward to join a well reputed bank like kmbl because I feel that the banking sector is where I
can better utilize my academic and personal interests.
Choosing kmbl for my internship was really a good decision and it created a big worth for me. It
was a very rewarding experience to work in such a disciplined organization with highly
experienced and cooperative staff. I really gained very beneficial knowledge about banking
during my 6 weeks internship and also enjoyed working with experienced and intelligent staff.
SWOT ANALYSIS
Strength
It can provide the loan to the individuals who are below the poverty line and cannot able
areas.
Kmbl have experienced and skilled staff.
Its performance is improving day by day
Kmbl is continuously trying to develop new and innovative products to attract their target
market
It has strong culture and has professional staff
Customer relationship of kmbl is very strong.
Asset utilization of kmbl is very efficient.
Weaknesses
Rules and Regulation of Micro Finance Institutions are not regulated properly.
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In the absent of the rules and regulation there would be high case of credit risk and
defaults.
High number of people access to informal sources
Level of job satisfaction of employees is not good
Majority of the people are not well aware off its products.
To give everyone equal protocol is lacking among employees Customers having account
with small amount are not given same services like dealing to others who have high
account.
Opportunities
Micro Finance helps the poor people by not only providing them with loan but also helps
them in their business.
Micro Finance helping in increase the employment opportunity for them and for the
society.
Many Pvt. Banks are shying away from to serve the people are unable to access big loans,
because of the high intervention of the Govt. but the door open for the Pvt.
Greater profitability can be achieved through strong internal control.
Although provide services to their existing customers, but word of mouth can also be
helpful in increasing the number of customers to have a competitive advantage over
its growing number of competitors.
Professional training is given to the staff which gives elimination to the risk of fraud.
Threats
The formal source of finance through Micro Finance is beginner, and the rules are also
not properly placed for it.
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This is the biggest that threat that many MFIs are facing. Because the excess of anything
is injurious, so in the same way the excess involvement of Govt. is a serious threat for the
MFIs.
Current economic situation of Pakistan is a threat for banking industry
Mergers & acquisition activities are getting fame in Pakistan day by day, and
RECOMMENDATIONS
Kmbl is performing well, can be judged through its financial data and profitability ratios. Its
deposits are growing and also its profitability. Following are some recommendations and
suggestions for the better working of the bank.
Open communication should be there. In which every employee who has some problems
with his officers can communicate it to the higher management and some steps must be
taken to improve that.
There is no proper timing about the bank and unnecessary delay in transactions. Bank
should have to improve this for future prosperity of the bank.
Recruitment must be on merit basis and training should be after proper and extensive
training.
Old and lazy staff should be replaced by young and qualified staff.
Working environment, equipment, furniture and staff dressing should be according to the
modern banking style.
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Bank should adopt the global organizational banking structure to meet the international
standards of banking sector.
Refresher courses for the staff are most important for them to increase and enhance their
knowledge.
CONCLUSION
KMBL has completed 5 years since its privatization, it is evident from its continuing success that
Kmbl is making progress by leaps and bounds. All of its success is purely based on its
management capability, its Directors and, in no small measure, to the entire KMBL team for its
dedication, concerted efforts and excellent team spirit.
Therefore, I conclude that KMBL has a very prosperous present and future, which assures the
shareholders of wealth maximization. There is always room of improvement in each and every
thing. No doubt KMBL is performing very well but I think that if bank would be able to cover
and control on the below mentioned recommendations then it would be in such a situation that
will really lead it towards the road of prosperity, development and integrity.
KMBL is performing well but some hurdles regarding customers and staff are also there. For the
proper working of the bank customers should also cooperate with the bank which will be really a
good, ambitious and diligent condition for the bank. Hence, KMBL can better perform and
position itself for to compete its competitors in the country.
References
http://www.kmfbank.com/
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Guide lines from ms shamaila khan operational manager at Kashf micro finance bank limited,
Faisal gate Gujrat
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