DOUG CALDWELL

3800 Neiman Road Plano, Texas 75025-4387 214-843-1785 doug@dougcaldwell.net

FACILITATOR EXTRAORDINAIRE
Results-focused wizard creating learning WOWs! & O*M*G* moments. Dynamic trainer and engaging speaker with national and international audiences. Task oriented instructor in achieving measurable improvements and long-term goals. *Oh My Gosh! ACHIEVEMENTS

Facilitator: Applied techniques of team building, role-playing, group discussions, coaching and counseling. Achieved 123% of financial goal for non-profit fund raising campaign. Improved manufacturing output by 2,000% in 5 year period. Create learning WOWs!: Utilized instant messaging, desktop video conferencing, and Internet TV to inspire learning events. Trained over 11,320 people. Directed and advised on use of web-based computer applications. Social Media Maven: Created, produced and starred in over 107 hours of Internet TV programs and podcasts. Featured instructor on Software as a Service [SaaS]. Evaluated, selected, and created instructional materials and props for audiences. Trainer: Provided technical instruction on hand-held/mobile devices and checkout lane equipment. Team member for IBM Point-Of-Sale system project. Instructed 1,350 managers/employees in USA/Asia/Pacific. Task oriented: Obtained resources and personnel to make improvements and achieve goals. Led teams and organizations of 3-350 people. Relocated factory 250 miles while maintaining production schedule.

EXPERIENCE THE TRAINING FOLKS, Ontario, Canada

Instructor outsourcing company

Instructor 2013 Conducted on-site training on new digital imaging and scanning equipment to process customer transactions for major banking corporation. Coached managers and tellers on using new software and maintaining equipment in 15 locations.

Doug Caldwell THE TRAINING ASSOCIATES, Westborough, Massachusetts

Instructor outsourcing company

Page 2

Instructor 2011-2012 Provided classroom instruction on financial software systems at branch offices for TTA client. Facilitated transition from legacy computer system due to merger in 68 offices in 19 states.

VISIONCOR, Charlotte, North Carolina Workforce learning and informational solutions company

Instructor 2010-2011 Provided classroom instruction for audiences in excess of 100+ on H.D. Vests proprietary financial software system. Facilitated transition from legacy computer system due to merger with Wells Fargo, LLC for advisors and staff.

THE INSOURCE GROUP, Dallas, Texas

Instructor outsourcing company

Instructor 2008-2009 Conducted weekly mobile computer training for 6-12 technicians of Service Experts, Inc. at various USA locations. Coached managers and support staff on new Internet features and integration with legacy computer system.

THE TRAINING ASSOCIATES, Westborough, Massachusetts

Instructor outsourcing company

Instructor 2007-2008 Conducted training at 27 locations on new point-of-sale terminals for Defense Commissary Agency in USA and Asia/Pacific. Used e-learning, OJT and coaching for employee transition in stores with daily sales of $175,000+. EDUCATION

University of Dallas, Irving, Texas Master of Business Administration -- Business Management Chapman University, Orange, California Bachelor of Arts -- Business Administration/Economics

1983 1979