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Abstract
This guide provides information for troubleshooting an HP 3PAR Service Processor.
Contents
1 Introduction...............................................................................................4
Supported Service Processors.....................................................................................................4
5 Documentation feedback...........................................................................13
A Service Processor Process Overview............................................................14
B Service Processor Messages in SPMAINT.....................................................15
C IP Ports Used by HP 3PAR..........................................................................17
Contents
1 Introduction
This guide provides information for troubleshooting an HP 3PAR Service Processor (SP).
Description
SP ID Range
F970 0017 01
SP00001SP00199
F970 0085
SP00300SP00399
F970 0088
SP00400SP00899
F975 0009 50 R5
SP00900SP01999
F979 200051
SP02000SP02999
F975-200010
SP03000SPxxxx
QR516A
NOTE:
For the SP 4.1 release, the SP serial number range uses one of the following formats:
7-character SP ID: The literal SP string (2 characters) + 5 digits (for example, SP09997).
This ID format is used for legacy SPs.
Introduction
Troubleshooting Guidelines
General troubleshooting guidelines are as follows:
Determine how the criticality of the problem. If more than one problem exists, determine which
problem is the most significant in terms of impact.
Troubleshooting Tools
You can use the following tools to collect data from the SP:
The functionality used, such as Interactive CLI, Added System, and Started Guided Maintenance
Available through SPOCC-Reports, this file is gathered as part of a SPLOR and can be viewed by
HP Support personnel using Service Tools and Technical Support (STaTS).
Output examples:
yy/mm/dd 15:12:48
yy/mm/dd 15:13:20
yy/mm/dd 15:14:47
InServ: myInServ.
yy/mm/dd 16:20:56
myInServ
yy/mm/dd 16:22:58
yy/mm/dd 16:35:36
The actual commands that were executed can be found in other logs that are available to HP 3PAR
Support personnel.
HP 3PAR SP command logging includes the following:
Commands that were executed using SPMAINT are logged in SPMNTLOG, which is available
as a unique file in STaTS.
Commands that were initiated from the SP GUI (SPOCC) are logged in SPOCCMNTLOG.
This log is available as part of SPLOR.
Troubleshooting Guidelines
SPLOR
A SPLOR gathers files to help diagnose SP issues. You run a SPLOR from SPOCC.
Log in to SPOCC as user 3parcust. Enter the IP address of the SP in a web browser, and
then press ENTER.
Click Support on the left-side of the screen.
Under Service Processor, click Launch SPLOR.
To view the SPLOR results, click View SPLOR Contents.
Using a SPLOR
A SPLOR provides the information for troubleshooting an SP. The following table provides a list of
file names and descriptions in the SPLOR.
Table 2 SPLOR file names and description
File name
Description
Dial-numbers
dmesg
Boot messages
dserrors
ST Process errors
dumplist
etc_filelist
etc_hosts
SP hosts file
etc_httpd_conf_httpd
etc_network
etc_network_ifcfg-eth0
etc_nsswitch.conf
etc_ntp.conf
etc_sp_fw
etc_syslog_conf
etc_xinetd_rsync
etc_xinetd_tftp
filter
gdda
installWork/pkgLog
installWork/SPOSupdlog
ipcs
MessageLog340.100407.144344.txt
SP Message log
MessageLog341.txt
mgetty_login_config
Description
netstat_ifconfig
network_routes
platform
ps
rmsgq
rpms
sp_tmp_installWork_filelst
sp_user_activity
sp_var_install_filelist
spconfig.100404.042520
spinHistory
splor
spmntlog
SP maintenance log
spmntlog.xfer
top
var_lib_pgsql
var_lib_pgsql_logfile
var_log_boot
var_log_cron
var_log_httpd_access_log
var_log_httpd_error_log
var_log_maillog
var_log_messages
var_log_secure
var_log_spooler
Printer log
weekly
WorkqMaint
Troubleshooting Tools
If you are using a physical Service Processor, return to the Set IP Address wizard and set
up a new, valid IP address.
After you have set up the new IP address, use that new permanent IP address to restart
the Service Processor Setup wizard (in other words, enter the URL https://<permanent
SP IP address>/sp/SpSetupWizard.html).
2.
If you are using a virtual Service Processor (VSP), use the temporary SP IP address to
restart the Service Processor Setup wizard (in other words, enter the URL https://
<temporary SP IP address>/sp/SpSetupWizard.html).
Proceed through the Service Processor Setup wizard, re-entering your Service Processor settings.
(The Service Processor ID is already set; you do not need to reset the ID.)
Error messages
Detailed questions
Support request
HP 3PAR documentation
For information about:
See:
Using the HP 3PAR Management Console (GUI) to configure HP 3PAR Management Console User's Guide
and administer HP 3PAR storage systems
Using the HP 3PAR CLI to configure and administer storage
systems
CLI commands
Creating applications compliant with the Common Information HP 3PAR CIM API Programming Reference
Model (CIM) to manage HP 3PAR storage systems
Migrating data from one HP 3PAR storage system to another HP 3PAR-to-3PAR Storage Peer Motion Guide
Contacting HP
10
See:
See:
Planning for HP 3PAR storage system setup
Hardware specifications, installation considerations, power requirements, networking options, and cabling information
for HP 3PAR storage systems
HP 3PAR 7200 and 7400 storage systems
Installing and using the HP 3PAR VSS (Volume Shadow Copy HP 3PAR VSS Provider Software for Microsoft Windows
Service) Provider software for Microsoft Windows
User's Guide
Best practices for setting up the Storage Replication Adapter HP 3PAR Storage Replication Adapter for VMware
for VMware vCenter
vCenter Site Recovery Manager Implementation Guide
Troubleshooting the Storage Replication Adapter for VMware HP 3PAR Storage Replication Adapter for VMware
vCenter Site Recovery Manager
vCenter Site Recovery Manager Troubleshooting Guide
Installing and using vSphere Storage APIs for Array
Integration (VAAI) plug-in software for VMware vSphere
HP 3PAR documentation
11
Typographic conventions
Table 3 Document conventions
Convention
Element
Bold text
Monospace text
WARNING! Indicates that failure to follow directions could result in bodily harm or death, or in
irreversible damage to data or to the operating system.
CAUTION:
NOTE:
Indicates that failure to follow directions could result in damage to equipment or data.
Required
Indicates that a procedure must be followed as directed in order to achieve a functional and
supported implementation based on testing at HP.
12
The server previously referred to as the "InServ" is now referred to as the "HP 3PAR StoreServ
Storage system."
The operating system previously referred to as the "InForm OS" is now referred to as the "HP
3PAR OS."
The user interface previously referred to as the "InForm Management Console (IMC)" is now
referred to as the "HP 3PAR Management Console."
All products previously referred to as 3PAR products are now referred to as "HP 3PAR"
products.
5 Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the
documentation, send any errors, suggestions, or comments to Documentation Feedback
(docsfeedback@hp.com). Include the document title and part number, version number, or the URL
when submitting your feedback.
13
SPCOLLECT - Periodically collects the storage system CLI data. The process also creates files
that contain the collected data, including the following file types:
Status
Config
Evtlog
Perform
Environ
EEPROM
Biosmsg
The file types correlate to the file extensions found in Service Tools and Technical Support
(STaTS). The period of collection varies with each file type.
14
SPCOMMCTLR - Controls the communication from the SP to the Connection Portal. This process
checks the configuration of Customer Controlled Access and determines the method of transfer:
Ethernet or modem.
SPNETMON - Monitors the SP network and gathers active network interface statistics.
SPTRANSFER - Manages the transfer of files from the SP to the Connection Portal. This process
interfaces with modem or an Ethernet network to accomplish transfer.
SPUP2DATE - Monitors Connection Portal for software updates staged to transfer to the SP.
STANALYZE - Analyzes event files created by spevent. Develops the text abstract that describes
the event or alert. This process sends a message to the notification process.
STGRPNOT - Scans notification database and issues any grouped notifications that have met
their timing parameters. Low-urgency notifications are grouped before they are sent.
STLOGGER - A process used by all other processes to record process logging information.
This information is stored in the MessageLog.
STMONITOR - Monitors various services and checks for normal operation. This process issues
back-door notifications for abnormal conditions.
STNOTIFY - Sends email notifications to users who have subscribed to the local notification
feature.
CCA - Customer Controlled Access (formerly called Big Yellow Switch [BYS])
When an SP transfers (or attempts to transfer) files from the customer site to the Connection Portal,
it logs messages to the spmntlog file.
The SP message table provides the following information:
NOTE: The following table is not an exhaustive list of the messages you may see. If you see a
message that is not on the list and that is causing a problem, contact HP Support.
Table 4 SP messages in SPMAINT
Message
Meaning
Remedial Action
Initializing
keyChange BYS state is OFF Customer Controlled Access (CCA) is Change the CCA to allow outbound or
- sleeping for state change in the OFF state. Communications with bidirectional traffic (depending on your
the Connection Portal are not allowed preference).
in either direction, and a key
15
Meaning
Remedial Action
16
No action required.
Usage
Flow of Traffic
17