IT Security Engineer

Informaii despre job

Fia jobului
We are looking for dynamic support engineers, fluent in English, to join our team of highly skilled support
professionals. You will work on cutting edge technology in a fast paced and constantly improving support center
of excellence for our partners.

Own and resolve customer issues for our broad customer

Support mission critical applications during in various time zones
Utilize your language skills
Reproduce issues from customers' description of the problem and/or from customers' code snippet.
Read and interpret product log files.
Cross train on multiple technologies across different verticals
Troubleshoot, diagnose and resolve customer issues independently, making use of the
resources available to you.
Attention to detail in analysis and CRM updates.

Communicate effectively with customers, including expectations for callbacks and followup on
their issues.
Manage difficult customers effectively and professionally, seeking help from senior staff or forums and
other resources available to you as needed.
Log bugs with development team with clear and precise information, detailing the issue and how
to reproduce.
Demonstrate an increasing level of customer care skills

Aptitudini i experien dorite

Technical Skills & Experience

Fluent in English (Oral and written)
Degree in Computer Science
Experience with Operating Systems (Windows, AIX, Solaris, Linux)
Experience with troubleshooting

Experience with IT security technologies

Personal Attributes

Problem solver who thinks outside the box

Self-starter who can work on own initiative

Likes working directly with Customers
Results driven Customers success is always front and center

Thrive on working with complex and challenging technology

Informaii despre aceast companie
Netsafe Solutions is an added-value distributor specialized in the distribution and marketing of IT security and
networking technologies for companies.
Netsafe acts as the local sales point and technichal support for vendors represented on the local market:
Fortinet, Barracuda Networks, Lastline and Inveatech. The company has established and continues to develop its
network of resellers, and provides promotional, training and technical support for the solutions it markets.
The teams of Netsafe Solutions are seen as an extension of vendors in-house teams, and have their own clearlydefined tasks:

The recruitment and coordination of the partners network

Operational marketing
Technical support and training
Logistics and customer risk management