SAP Basis L1 Activities

Starting and stopping SAP instances as per requirements

Monitoring availability of SAP instances, Application servers
CCMS System Monitoring (General Monitoring Functions)

Checking the operating system logs, System Log

Output Devices in the SAP Spool System

Checking Spool Output Requests for Errors
Checking Work Process Status and process loads
Checking for ABAP Short Dumps
Checking for Update Errors
Checking Lock Entries
Checking Batch Input Sessions
Checking Background Jobs
Checking Buffer status and Swaps
Checking RZ20 Alert monitor threshold exceptions including page in/out,
CPU & memory utilization.

Monitoring Offline/ Online backups

Checking offline redo log files and monitoring archive log directory

Monitoring file system and database growth

TEMSE Check

Monitoring housekeeping jobs related to ABAP dump reorgs, spool reorg,

performance collector etc.

Monitoring system and database performance for response time, db

time, hit ratios etc.
Checking operating system activity on CPU utilization, Paging etc.

Locking/ unlocking/ revalidating users

User password resetting
SAP Frontend installation

SAP Basis L2 Activities

Acknowledgement / Cleaning of alert logs
Cleaning/ archiving of transport logs/ import queues
RFC Link Maintenance

System performance monitoring

Offline/ Online backups at SAP level and backing Up (Redo Logs
online redo logs and offline redo logs with respect to oracle)
Searching for Missing Indexes
Memory Management: Page In / Pages Out
Memory Management: Ext. Memory/ Roll In/ Out etc.
Installing SAP License
Configuring the System Log
Setting up Logon Groups
Installing Printers
Sending System Messages
Profile Generator: Maintaining Activity Groups/ Roles
User Maintenance:
User creation
Copying a User
Locking and Unlocking Users
Changing a Password
Finding a Missing Authorization
Checking Active Users
Role Attachment
Deleting Old User Master Records
Changing Administrator Passwords
Checking User Activities
Operation mode maintenance
Creating a New Operation Mode
Adjusting the Timetable
Manually Switching Modes
Scheduling Exception Operation
Setting up Operation Modes

Activities on SAP Net

SAP Net user administration
Logging On to SAP Net - R/3 Front-end
Entering a Customer Message
Tracking Message Status
Receiving Responses from SAP
Confirming an Closing Messages
Requesting Support Packages
Downloading Files from SAP Servers
SAP's Remote Services
Opening a Connection for Remote Service
Testing a Remote Service Connection
Scheduling an Early Watch Session
Scheduling a Remote Consulting Session
Registering Developers and SAP Objects Using SSCR
Searching the Notes Database

Management of the Transport Management System (TMS)

Transporting Transport Requests and investigate and resolve
transport failures/ errors
Determining Old Data in Transport Directories
Clearing Old Data from the Transport Directories
Maintaining Transport Landscape
Scheduling Jobs
Jobs for R3 Monitoring
Jobs for DB Monitoring
Other background jobs
Jobs: Scheduling Jobs
Jobs: Checking Job Status and Displaying Logs

Support Package/ Add-ons

Finding Support Packages
Downloading and Importing Support Packages
Regular Support pack installations
SPAM/ SAINT
Concepts on SPAU and SPDD while application of support packages
System Profiles and its maintenance
Client Maintenance
Maintaining Clients and client-settings
Client Copy Remote and Local
Client Export/ Import
Automatic Note application through SNOTE
Printer Configuration
Backup Scheduling thru DB13 and monitoring thru DB12

SCOT monitoring
Searching for Missing Indexes
Monitoring the Growth of Extents

Checking Database Performance

Extending the Database (Adding Data Files)
Making changes in Oracle Parameters based on recommendation from
L3 experts for performance optimization
User Training
Planning and managing support packages and kernel patch up
gradation
SAP Client Refresh and Homogenous system copy

SAP Basis L3 Activities

Problem troubleshooting and resolution for escalated calls.
SAP Router setup and OSS configuration
Setting up SAP Logon groups
Offline/ Online backups at SAP level and backing Up (Redo Logs
online redo logs and offline redo logs with respect to oracle)

Naming Conventions for Backup Tapes

Database restoration and recovery
SAP installation/ re-installation and configuration
Planning and managing support packages and kernel patch up
gradations, client copies/ transports
Planning and executing database upgrades
Database Verification - Checking Physical Structure
Oracle parameter review and analysis and recommendations for
changes to optimize performance.
Increasing Online redo log groups
Evaluating Results of the DB System Check
SDCC monitoring and management, Configuration of EWA

Designing, setting up and reorganization of SAP system landscapes

Defining standard operating procedures for backups and restoration.

Change management etc.

Checking and Managing CBO statistics

Automatic Note application through SNOTE

Printer Configuration

SCOT configuration
DB and index reorganization

Resolution of dead locks and timeouts

Maintenance and monitoring of DR standby server, if available
Homogenous system copy
Configuring/ re-configuring system log / alert thresholds.

Team Lead entire basis support personnel

Guiding the team technically in all areas of service defined within SAP
BASIS areas
Coordination with and supporting the functional team as per
requirements.
Profile / Role management and authorization management and
recommendations based on best practices during day to day
operations.
Implementing & Managing SAP Support Practices.
Report Generation & Presentation. Good Communication &
Presentation Skills
Responsibility of Entire Basis operation and Internal and external
Escalations.
Implementing the Solutions provided/advised by SAP
Profile Parameter changes - Based on SAP recommendation
R/3 Performance tuning
Domain controller modification/re configuration
Database parameter changes - Based on SAP recommendation
SAP Migrations
Implementing new products
Configuring DR sites