Ian William Burns

01302 854579
ianburns2@ymail.com
6 Pamela Drive, Warmsworth
Doncaster
DN4 9RP

Profile
I am an honest & reliable person, full of enthusiasm & willing to work hard. I have over 20 years
experience working within Retail Management; I have both an excellent understanding of the high
standards of customer service required in today’s retail sector & possess the ability to understand and
analyse sales figures. I am more than willing to relocate & believe my experience & my determination
will be an asset to any company. I am now looking for an opportunity within a fast paced retail
environment to use the skills I possess.

Skills
• Able to lead and motivate a team
• Experience of working under pressure and handling challenging situations
• Confident, driven and enthusiastic
• Good decision making ability and sense of responsibility
• An understanding of retail laws, security and health and safety

Experience
T J Morris Ltd (Home Bargains)
Retail Manager 2000 – June 2009
Achievements
 Hitting all the shrinkage & takings targets monthly
 Achieving status of best store in area on regular basis
Duties
 Trouble shooting Manager; setting up new outlets, turning around failing stores & closing
stores
 Ensuring store ready for trading on a daily basis, cash floats in place, performing ticket
checks & prioritising & allocating work
 Analysing sales figures, forecasting future sales & looking for ways to increase sales &
improve efficiency
 Managing stock levels
 Recruiting, training, managing and motivating staff
 Ensuring standards for quality, customer service and health and safety are met
 Handling any customer complaints or queries
Ron Graham
General Assistant 1999 – 2000
 Serving customers in a busy retail outlet
 Working various shift patterns
 Cash handling, stock replenishment, rotation & ordering

R & M Swaine Ltd

Key Manager 1997 – 1999
 Overseeing an additional 10 company Outlets in the region
 Merchandising of new stores prior to opening
 Working to tight budgets & staffing levels
 Correct operation & the rolling out of EPOS system in outlets
 Completing staff timesheets, rotas & general administration
 Ensuring outlets adhered to licensing & health & safety requirements
 Ordering goods, stock control & stock rotation
 Recruiting, training, managing and motivating staff
 Responsible for staff disciplinary procedures
 Banking all monies

Carnell Motor Group

Delivery Executive 1996 – 1997
 Deliver of new vehicles to customer requirements

Other Experience
Night Manager Grandways Supermarket 1989
Area Manager G & C Grocers 1989
Supermarket Manager CRS (Co-Operative Store) 1985 – 1989
Self Employed Own Mini Market 1982
General Assistant/Store Manager Gateways Food Market 1970 – 1982

Education/Training
BICS Trained Basic Cookery & community studies
NVQ Level II Retail
BIIAB Personal Licence Holder

Additional Information
In my spare time I enjoy reading both fiction & non fiction & listening to music.
References
Available on request
Available on request