Académique Documents
Professionnel Documents
Culture Documents
UNIVERSITY OF GUJRAT
G.T Road Campus
Date of Submission: 15-09-2013
DEDICATION
I dedicate my this internship report to
ALLAH Almighty
Who has created me as human
Being and helps me in difficulties,
And my parents (especially father,
Mother) and my sister by whom
Wishes, I have reached
At this stage.
Acknowledgements
All praise and gratitude due to ALLAH ALMIGHTY who created man in His own
image and enjoyed upon him to travel on the earth and enter into a profound and
analytical study of Universe for spiritual appreciation of ALLAH's Unity and his
attribute as well as for harnessing the material manifestation of the world to the
mankind's profitable utilization. In the first place, therefore we express our utmost
thanks to ALLAH.
At the next stage I offer our gratitude to our Apostle and prospector Prophet
Muhammad (P.B.U.H) for his golden saying "Gain knowledge from cradle to
grave".
I am really pleased here to acknowledge the sheer efforts and extreme of numerous
people, those who have provided me their service in the completion of my internship
report at ZTBL GUJRAT branch. I would like to thank my supervisors in the bank
during my internship period of 6 weeks here in ZTBL:
Whole staff and these officers were so cooperative and nice to me that without their
guidance and support this internship would not have result in success. I learned lots
of things like corporate ethics, culture, structure and management, which will help me
in my career ahead.
At the next stage I would like to thanks to my family and friends for their moral
support. And most especially thanks to my respected Teachers who help me in the
completion of my internship.
Thanks all!
Table of Contents
Title
Executive summary
Main body of report
Introduction
Overview of the Organization
Corporate Vision
Corporate Mission
Brief history of ZTBL
Nature of the organization
Business volume, Reward, honors & success stories
Product/service lines
PEST analysis
Contribution toward economic development
Organization structure
Organization setup and hierarchy Chart
Grades of banks
Number of employees
Main offices
Introduction of all departments
Comments on the organization structure
Internees Work
Brief introduction of internee's office/branch
Detailed description of departments of Internee's branch
Details of supervisors
Weekly time tables
Detailed description of activities
Detailed description of assigned tasks
Summary of learning
The skills and qualification I have gained from the internship
The responsibilities I have undertaken during my internship
How internship influence on my future career plans
Internship activities and Class room knowledge
Conclusions of report
Summary of key conclusions derived from the internship experience
General observations
SWOT Analysis of ZTBL
Recommendations
References
Appendix and supplementary Material
Page No
7
8 to 67
9 to 10
11 to 23
11
12
13 to 16
17
17 to 18
18 to 22
22 to 23
23
24 to 34
24 & 25
26
27
27 to 30
31 to 34
34
35 to 64
36 to 42
42 to 53
54
55 to 60
61 to 62
63 to 64
65 to 67
65
65 to 66
66
67
68 to 71
68
68 to 69
69 to 71
72
73
74 to 79
Executive Summary:
The purpose of the internship program is to acquaint the students with practical
applications of theoretical concepts taught to them during conduct of their MBA
program. All the efforts on the way are summarized in the shape of internship report.
The Zarai Traqiati Bank Limited (ZTBL) is single largest supplier of institutional
agriculture credit in Pakistan. ZTBL is corporate body enjoying semi-autonomy in the
conduct of its operations. ZTBL serves its venerated customers in the form of
different customized products. It is providing both type services financial and
nonfinancial mostly to its client of the rural areas of the Pakistan, which comprises of
68% of the Pakistan's total population. The bank has country-wide network in the
form of 370 branches and is serving round about half of the million clients annually
and over accumulated account holder's with the average loan size of around Rs.
162331 serving 68%, 29% & 3% 0f subsistence, economic and large growers
respectively.
I have done my internship at ZTBL GUJRAT branch and also I have done work in its
different (Credit, CAD, Cash, Accounts, Deposit and Computer) Departments. My
internship goals are to learn about basic functions and procedures of all departments
of ZTBL GUJRAT branch. For this purpose I have done work with the help of different
supervisors. During my internship I fill different vouchers, Account opening forms,
loan case files, inter-branch transaction advice and allot the numbers to different
applications etc. I have learnt about the working and functions of ZTBLs official
softwares and bank how maintain record. And also help to the customers and
learned how to interact with others and what kind of organizational behaviours are
acceptable
and
non
acceptable.
learned
time
management
and
work
Part # 1
Main Body of Report
future. We also learn about making decisions, dealing with obstacles, self
presentation, making policies and also analysis our skills.
Scope:
In internship there is a good scope because in which internship we learn about
working of the organization and learn about the culture of the organization and
also know the rules and regulations and secrets of the organization that's why
the many organizations recruit internees. Internees as an easy source for
supply of labour because it is reduce the cost of training of employees.
Objectives:
An internship provides a variety of benefits. Internships give a taste of what a
profession is best.
The following list of objectives.
interpersonal relationships.
Increase a sense of responsibility.
Be prepared to enter into full-time employment in their area of
employment opportunities.
Gain an in-depth knowledge of the formal functional activities of a
participating organization.
Avail the opportunity to
interrelationships.
Internship programs will enhance advancement possibilities of
understand
informal
organizational
graduates.
Have higher levels of academic performance.
For the motivation
Learning Methods:
I have used different why of learning during the internship. I use my personal
skills and also observe the others work and give the full interest in the offices
work actively participates all activities that are related with the office work.
Avail all opportunities of learning and learn with the help of others.
Organization:
After all the planning of scope and objectives I decide that I did my internship
in "ZARAI TARAQIATI BANK LIMITED".
Summary:
In this chapter I discussed about the purpose of the internship and scope of
the internship and objectives that how it will help me in my present studies and
in my professional life while pursuing my career is discussed. And develop
employment records/references that will enhance employment opportunities.
10
Corporate Mission
access
to
lending
sustainable
programs,
financing,
technical
11
raising
farm
productivity,
streamlining
the
12
around half a million clients annually and over one million accumulated account
holders with the average loan size of around Rs.162331 serving 68%, 29% & 3 % of
subsistence, economic and large growers respectively.
The total assets of the Bank stand at Rs.123 billion with authorized capital of Rs.25
billion as of 31.12.2011, with a nation-wide working strength comprises 5789
employees. The share of ZTBL in total national institutional agricultural credit is 23%
as on 30.06.2012. ZTBL was incorporated as a Public Limited Company on 14th
December, 2002 through repeal of formal Agricultural Development Bank of Pakistan
Ordinance of 1961. Thereby transforming the bank as a corporate entity to serve as
a R. F.I
ZTBL Objectives
country.
Assist rural community, particularly the small farmers, in raising their
productivity and income levels through timely delivery of credit, advisory and
ancillary services.
Build ZTBL's image as a proactive, client friendly, financially & operationally
13
accountability.
Systems: modernize operations through use of technology, networking and
communication tools.
Business processes: streamline products and delivery systems so as to
economically viable.
Human resource development: improve standards and skills of management
The reforms shall establish ZTBL as a key R.F.I of the country, aiming to outreach
annual rural clientele to 600,000 by the end of year 2008. By expanding its private
sector role, the bank aims to establish network of high tech rural and agri.
financial services through intermediations under public private participation and
whole-sale -retail lending mechanism.
14
Board of Directors:
In board of director there are 10 members.
Chairman Board
President/ CEO
Director
Ashraf
Director
Director
Director
Director
Khohar
Director
15
Mr.Mahmood Nawaz
Muazam Ali
Shah
Company Secretary
Director
16
As part of its restructuring, the bank had initially submitted a proposal to SBP for
restructuring of the outstanding credit lines and subordinate debt to the tune of Rs.
54.5b; terms of the same could not be finalized. The management has been in
continuous negotiations with SBP in this regard. The management plans to submit a
plan whereby remission in net debt is proposed after adjustment of ZTBLs claim on
account of mark up differential due to previous cap on lending rate. The terms of
restructuring, if finalized, could have significant implications for the risk profile of the
institution. Meanwhile, the bank managed to increase its deposit base in FY12
though its proportion in overall funding base remained moderate. This along with
equity expansion through profit retention provided additional liquidity mainly
manifested in government securities and, to some extent, in TFCs having good credit
quality. Liquid assets as a proportion of borrowing and deposits improved on a
timeline basis, though still remaining on the lower side. In view of disagreement on
mark-up rate on SBPs credit lines, the total liability of the bank could be different
from that recorded on books.
Product/service lines:
Loan schemes
(i) One Window Operation/ Zarkhaiz Scheme (ZS):
Salient features of the Scheme:
An easy way to get Agri. Pass Books.
Credit needs of the farmers at the ir
doorsteps.
All formalities from the issuance of Agro.
Pass Book to processing of loan are
17
and
implements
farming
for
the
to
encourage
the
enhancement
of
18
Name of Branch
Phone No.
Address
Islamabad Branch
051-9252022
2
`
4
5
042-7353380
091-2262279
055-9200206
041-9210008
Islamabad
47-C, Sharah-e- Quaid-e-Azam, Lahore
Chughalpura, GT Road Peshawar
D.C Road, Gujranwala
Opposite Punjab Medical
6
7
8
9
Multan Branch
Sahiwal Branch
Sargodha Branch
Khan Pur Branch
061-9200509
040-9200424
048-9230491
068-5573079
College, Faisalabad
61-A Abdali Road, Multan
915-D Block Farid Town Sahiwal
Katchery Road, Sargodha
Model Town- Near Paradise
19
10
021-9206006
11
021-4613618
Karachi South
St 4/3-A Building No.1 KDA Scheme-36
e-Johar
Following are the approved rates for rent of lockers and key deposits against
which lockers will be allocated:
Type
Specification
Rent
Per Rent
Annum
grace
period
Small
Medium
Large
6-1/2"x4-1/2"x23"
13-1/2"x4-1/2"x23"
13-1/2"x8-1/2"x23"
Rs.1,200/Rs.1,800/Rs.2,500/-
Rs.1,500/Rs.2,250/Rs.3,125/-
20
designing best strategies to implement that could support the revival of bank
industry. Like in the era of nationalization bank had to suffer as other industry
that's why that impact is still found in the performance of this industry.
Economical:
Although banking sector development is important at the early stage of
economic growth, general liberalization presuming a homogeneous bank role
may not necessarily promote growth. The estimated cost structure indicates
that state-owned commercial banks are large enough, while development
financial institutions and private banks can expect to obtain cost-saving
advantages by expanding their operations. Since scope economies are
significant, portfolio diversification generally increases bank profits. In addition,
privatized banks are the most efficient, followed by foreign and private banks.
Public banks are the least efficient.
Social:
Banks always helped people in improvement of living condition of poor people
in various forms like giving loans to poor for starting business or directly
providing them the instruments that could enhance their living conditions.
Similarly ZTBL always tried to provide the needy people loans on soft terms
and
also
helped
to
eradicate
unemployment
by
providing
job
Technology:
The Banking sector in Pakistan has experienced a rapid transformation. Just
about a decade back this sector was limited to the Sarkari (read nationalized)
and co-operative banks. Then came the multi-national banks, but these were
confined to serving an elite few. One could regard the past as the 'medieval
ages' in the banking industry, wherein every branch of the same bank acted as
an independent information silo and multi-channel banking (ATMs, Net
banking, Tele-banking, etc) was almost non-existent. Today banks have to
look much beyond just providing a multi-channel service platform for its
21
customers. There are other pressing issues that banks need to address in
order to chalk-out a roadmap for the future. Here are the top three concerns in
the mind of every bank's CEO. The customer is interested in how he/she can
benefit from the bank and its products. That's why it becomes necessary for a
bank to differentiate its products from the others. Some of the ways in which
differentiation can be introduced are through specialization, new products, and
increasing the value.
Inadequate IT training.
Organization structure
Organizational Hierarchy chart and setup:
Hierarchy chart of ZTBL:
CHAIRMAN
Board of Directors
ALI RAZA ARSHAAD (11014220-079)
22
Executive Committee
President
Regional Headquarter
Regional Manager
Regions
Banking Deptt. Officer
Branch Managers
Cash Deptt.
Admin Deptt
Finance Deptt.
Organizational Setup:
Board of Directors
Audit committee
President
Chief
internal
Auditor
ALI RAZA ARSHAAD (11014220-079)
23
Head Office
Field
Internal
audit
Zones
Divisions (10)
Zonal Offices (36)
Department (31)
Branches (370)
MCO's (1243)
Grades in ZTBL:
These are the grades of Zarai Traqiati Bank Ltd.
SEVP
EVP
24
SVP
VP
AVP
Grade 1
Grade 2
Grade 3
Assistants
Clerical staff
Number of employees:
The basic function of H R department is not only recruitment of employees in which
also include training and development, protection of employees job and motivate
employees. So employees are most important for any organization because
employees plays key role in the success of any organization and when any
organization achieve any goal in which include hard work of any employee.
25
ZTBL has nationwide presence with vast network of 370 branches (Dec, 11: 359) as
of July, 2013. The bank has a total strength of 5,789 employees (Dec, 11: 5,724) as
on December 31, 2012. 22 employees working in ZTBL GUJRAT branch with
different job titles and descriptions.
In ZTBL also have Promotion program for the employee motivation. For this purpose
ZTBL promote their employees after 5 year later on the basis of employee's
performance and this is also the function of H R department. ZTBL also have the
incentive and motivation polices for their employees for this purpose Regional
headquarter give incentives to employees at the end of each year on the basis of
their performance.
Main offices:
Head Office:
Head office of Zarai Taraqiati Bank limited is situated in PAKISTANs Capital
ISLAMABAD:
Address
Phone#
Information
Complaint s
E mail
contactus@ztbl.com.pk
Place
Name
Desig.
Code
No
1
Phone#
Address
& Fax#
Karachi
Sayed
Mashood
VP
021
Abbad Rizvi-
3410808
St.2/3,B-1,Sch-
34612801
36,Gulistan-e-Jouar,
Hyderabad
Acting ZC
Iqbal Ahmed Abbas
SVP
022
9260065
Karachi
6-A,Unit-7,Latifabad,
Mirpur
Syed
VP
0233
9260393
9290191
Hyderabad
Satellite
Khas
Mujtaba Rizvi
9290190
,Mirpurkhas
Muhammad
26
Town
Sukkur
Acting ZC
Pir Bux Phulpota
VP
071
9310302
Shalimar
Larkana
Acting ZC
Nazir
Ahmed
SVP
074
9310299
9410821
Road Sukkur
VIP Road , Larkana
Shaheed
Tabassum
Behram
Ali
SVP
0244
9410835
9370113
1-A/2,
B.
Nindwani
9370114
Govt.Employees
Nazirabad
Manara
Housing
.Soc.Shaheed
Multan
VP
061
9200505
B.Nazirabad
61-A, Abdali Road ,
D.G.Khan
Acting ZC
Bashir
VP
064
9200506
9260415
Multan
Multan
9260416
,Opp.Khayaban-e-
Ahmed
Malik
Rd
Sahiwal
Acting (ZC)
Zulfiqar Ali Khan
VP
040
9200422
Sarwar DG Khan
915-D, Block Farid
10
Lahore
Acting (ZC)
Salman Arshad
SVP
042
9200423
7322085
Town ,Sahiwal
46-C,Shahra-e-
7222081
Quaide
Azam,
11
Gujranwala
Muhammad Nawaz
VP
055
9200218
Lahore
DC
Road
12
Bahawalpu
Lookafter (ZC)
Qasim Mahmood
SVP
062
9200219
9255303
,Gujranwala
81/B-X,Plot
No.5,
Chishti
9255304
Opp.Dubai
13
Faisalabad
Muhammad Tufai
SVP
041
9210005
Palace ,Bahawalpur
Opp.Punjab Medical
14
Sargodha
Muhammad
VP
048
9210006
9230492
College , Faisalabad
Kachery Road ,
9230493
Sargodha
2890135
ZTBL,Officers
2890127
Saleem
Akhtar
Khan
15
Islamabad
Acting (ZC)
Muhammad
VP
051
Saleem Safdar
16
Vehari
Acting (ZC)
Sarfraz Azam
SVP
067
3362720
Islamabad
159-A
17
Muzafargar
Ch.Bashir Ahmed
VP
066
3361940
9200201
Block,Vehari
Jail
18
h
R.Y. Khan
Acting (ZC)
Rashid
Ahmed
SVP
068
9200202
9230048
Muzaffargarh
Church Road, Near
9230051
Kanara
Malik
GRoad,
RahimYar
19
Peshawar
SVP
091
2263847
Khan
Chughalpura
20
D.I. Khan
Ch.
VP
0966
2263062
718246
Road , Peshawar
Prona Adda,
DI
21
Abbottabad
SVP
0992
713296
9310153
Khan
Supply Bazar, Kakul
Muhammad
27
GT
Shah
22
Mingora
Lookafter(ZC)
M.Quresh Khan
SVP
0946
9310155
Road , Abbottabad
9246180
Near
9240181
Govt.Girls
23
Turbat
Abdul Hassan
VP
0852
412890
Swat
Near B & R Colony
24
Quetta
Acting (ZC)
M.Ayub Jogazai
VP
081
412002
9202937
Turbat
446-C Staff College
25
D.M.
Acting (ZC)
Qaisar
VP
0838
9202935
710554
Jamali
Panezai
711329
Jamali,
M.Abad
Acting (ZC)
M. Afsar Khan
921953
Nasirabad.
Bank Squire Lower
924143
Chatter
26
Khan
SVP
05822
Distt.
27
Gilgit-
Latif Jan
VP
05811
920786
Muzaffarabad
Sadar Bazar, Gilgit
28
Baltistan
Bahawalna
Sher
VP
063
920993
2274443
College
gar
Nadeem-
2274456
Bahawalnagar
Jhang
Acting (ZC)
Amjad Hussain
9200470
7651852
Chowk
29
Muhammad
SVP
047
Road,
Balochan,
Sattelite
30
Okara
Zulfiqar
Ahmed
VP
044
Majhiana
31
Sialkot
Acting (ZC)
Amir Abdullah Khan
2522790
Town,
Jhang
27-C Lalazar Colony
9200125
SVP
052
Niazi
4292542
Javed
4262846
Road,District Courts,
Near
Mehdi
Taj
International Hotel
Number of branches:
Sr.No
1
2
3
4
5
6
Total
Provinces
Punjab
Sindh
Khyber Pakhtonkha
Baluchistan
Azad Kashmir
Gilgit Baltistan
No of Zones
16
6
4
3
1
1
31
28
No of Branches
180
89
61
31
7
1
370
29
3) H R Department:
Human Resource Department have many functions:
Hiring
Promotions
Reassignments
Salary determination
Policy development
Benefits
Health care insurance
Life insurance
Disability insurance
Retirement
Voluntary accidental death and dismemberment insurance
Leave Transfer Program
Tuition Assistance Plan
Training opportunities
Combined Federal Campaign
Workers' compensation
30
31
32
ZTBL have very strong organizational setup and structure, because ZTBL is a public
limited organization and all decisions are made by board of directors. And unity of
command is very simple and easily definable.
ZTBL have one central office in Islamabad and one Headquarter in each Provincial
capital city and also have 31 zonal offices and 370 branches all over the Pakistan.
So the Head office give the order to the headquarters and headquarters give the
order to the zonal offices and zonal offices give the order to the branches so this is
very clear unity of command. Disadvantage of this structure is the over supervision.
Part # 2
Internee work
33
Internee Work
My work during Internship:
Truthfully speaking everything was new for me in Zarai Taraqiati Bank Ltd. Through I
have a good bookish knowledge but truthfully speaking it was totally different from
the practical knowledge of the banking. But with the grace of almighty ALLAH I did a
lot of hard work and that make me able to learn every section of bank. I utilize all my
bookish knowledge to get this practical knowledge.
I did my internship in ZTBL Gujrat branch.
Branch Introduction:
Address
Branch Code
Phone#
Fax#
GUJRAT.
24405
+92-53-9260417
+92-53-9260417
34
Manager
Operational Manager
35
13.50% and its G.L Head is (9018) and pay back in one
instalment.
Development loans:
In development loans ZTBL provide loans for agriculture
machinery and its interest rate (14.30%) is same for all
development loan schemes. ZTBL GUJRAT branch offered
four types of loan schemes:
Dairy:
In dairy loan scheme ZTBL provide maximum Rs.
1,00,000 and minimum Rs. 70,000 and its G.L Head is
(9303) and pay back in 9 equal instalments.
Tube well:
In tube well loan scheme ZTBL provide maxim Rs.
1,00,000 and minimum Rs. 70,000 and its G.L Head is
(9415) and pay back in 9 equal instalments
Tractor:
In tractor loan scheme ZTBL provide loan Rs. 5,00,000
to 7,50,000 and its G.L Head is (9404) and pay back in
14 equal instalments.
Turbine:
In this scheme ZTBL provide loan Rs. 3,50,000 and pay
back in 14 equal instalments and its G.L Head is (9415).
Utility Bill Collections.
Receive Hajj Applications.
Pay Order & Pension Payments.
Success:
The gujrat branch has a very shining history as it contributes a handsome
amount of profit in the zone and also gujrat branch remit cash to head office
and in remitting cash it is on first position from the last 4 years. Also gujrat
branch have achieved highest deposits collection award in 2010 and
manager was awarded R.s 50,000 cash.
Timing:
36
After the June closing the bank is closed on Saturday and Sunday for
four months.
Ramadan Timing:
Zarai Taraqiati Bank Limited, Gujrat branch is a medium branch with twenty two staff
members and they do all works very systematically.
MANAGER
CREDIT
ADMISTRATIO
N OFFICER
DY. MANAGER
SR.
ASSISTANT
ASSISTANT
MANAGER
OPERATIONS
MCOs
CASHIER
ADDITIONA
ACCOUNTS
OFFICER
LADY
COMPUTER
OPERATOR
Current staff of ZTBL Gujrat branch:
Manager: Mr. Shahid Mehmood AVP
COMPUTER
Deputy Manager: Mr. Younas Baig AVP
HANDLER
Operation manager: Mr. Muhammad Jamil warraich OG-I
37
NON
CLERICAL
BUSINESS ADMINISTRATION (MBA)
STAFF
Designation
Qualification
Experience( years)
Manager
MBA
27 years
Operation Manager
B.A
25 years
Deputy Manager
B.A
28 years
Cashier
F.A
20 years
MBA
4 years
LCO
B.com
3 years
Computer handler
F.A
1 year
CAD officer
Assistant to CAD
MCO(7)
MBA
F.A
MBA, M.sc, B.A
2, 15, years
Guard(2)
Matriculation
10,8, years
38
25,20,12,11,2,2,2 years
Middle
10,5,3,10 years
Salary structure:
Designation
Salary(Rs.)
Manager
76, 000
Deputy Manager
75, 000
Operation Manager
55, 000
Cashier
35, 000
18, 500
LCO
14, 500
10,000
Computer handler
CAD officer
18,500
MCO
Office boy
Driver
22, 000
Guards
working.
Deputy Manager also assists to Mr. Jamil if necessary.
Operation Manager: Mr. Jamil operates within the branch and
record.
LCO Miss Iffat Maab operates the computer and maintains the data
on computer on daily basis.
39
operations.
Guards: guards are kept for safety purpose.
procedures
are
divided
between
various
departments.
Different
departments do their jobs in occurrence with the bank policies. In ZTBL each
branch is divided into various departments depending on their size and volume of
business. Head of department manages each department & officials of the branch
follow procedures. The departments working within ZTBL Gujart branch are as
under:
Cash department:
Cash department has been designated as the central collection and control
point for cash. Cash department has the responsibility to collect, control, and
maintain records for all branch funds. In gujrat branch cash department has
the amount of cash in hand not exceed Rs. 3, 00, 000 and if the amount is
exceed than the cashier deposit cash In Muslim Commercial Bank Ltd. In the
ZTBL branch account. Responsibility for handling cash is assigned to
individual employees in ZTBL Gujrat branch. Cashier is absolutely responsible
for that cash. But in ZTBL Gujrat branch each employee assumes the
responsibility for full and true reporting of all funds received.
40
This branch deals with the withholding of cash money or currency notes. Main
function of this department is to handle the flow of cash. Currency is kept in
chests inside strong rooms at branch level.
Cashier of ZTBL gujrat branch fulfill some following responsibilities:
Supervise all cash activities so that all funds received are properly
recorded and deposited in related accounts.
Ensure that proper records are maintained and that entries are made
promptly and properly.
Computer department:
Computer department is very important in making the banking sector
because it plays a very vital role in procedures faster and helping the bank
for providing better services to its customers. This department also made
data entry on all transactions and other bank routine functions. In this branch
computer department use some official softwares i.e. CDMS, CFOCS,
DIMIS, NIVS and ICRMS which are designed according to the key functions
of banks. The branch has LCO i.e. Lady Computer operator which is hired to
operate and maintain the computer of our branch. And also give the required
documents to the MCOs about the loan applicant i.e. NADRA verification
and also check the credibility of applicant. Scanning of loan applicant file
and send the head offices is also include the working of computer
department and also scan the specimen signature card of the account
holders. Type letters and Send through mail is also included in the working
of computer department. Almost all the computer based working is included
computer department.
Functions of the ZTBL's official softwares:
Centralized Deposit Management System(CDMS):
The main function of CDMS is online deposit system. Opening of
Deposit Account and doing the all type of transactions related to
deposit. The procedure of CDMS is appended below:
First of all enter the Customer Profile.
Allotment of Account No.
Attach the Scanned documents i.e. Picture, Specimen
Signature Card.
Attach the CNIC of customer through NIVS system.
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Accounts.
Centralized Field Computerized System (CFOCS):
CFOCS is main software of ZTBL in which all the day end process is
feeded. All type of bank related vouchers is feeded in this software
and get the NADRA verification report that CNIC is valid or not.
Internal Credit Risk Management System (ICRMS):
For the requirement of the SBP all the loan cases are entered in this
system. This system is also Generate Credit Worthiness Report
(CWR).
Credit department:
Credit department is very important for every bank because this is the main
source of earn profit. Credit department handles the credit granting, credit
collection and credit limits of their applicants, that's why in this department
the chances of corruption are very high because in which the cash is
involved and Risk of losses is also high so for this purpose ZTBL have
mobile credit officers and they doing field work. Different MCOs had different
areas and conduct proper investigation about loan applicants who are
related their areas. After this MCOs fill the KYC form and loan application
form and collect the data about the customers through different procedures.
MCOs investigate the agriculture pass book from land revenue department
after investigate the agriculture pass book MCOs receive the compulsory
documents that are important for loan application file i.e. two or three
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snatches with two copies of national identity card and after collecting all
information MCOs make credit investigation report. After fulfil the loan
application file, the file send to Credit administration department. MCOs also
have the responsibility for making the Credit utilization report in this report
MCOs conduct investigation that the loanee right use of credit. And also
recover the loan amount is a responsibility of MCOs.
For the purpose of reducing the corruption in the credit department in
September 20, 2006 The Zarai Taraqiati Bank Limited (ZTBL) has withdrawn
the loan sanctioning authority of mobile credit officers (MCOs) and redefined
the responsibilities of managers and other field functionaries to improve
credit delivery system and check corruption.
Before this decision the existing credit delivery system solely working under
the MCOs was not fit/ capable of expanding the business of the bank.
Branch managers and other functionaries of the bank and have also
eliminated the cash delivery outside the branches. Purpose of this decision
is to facilitate farmers and to meet their credit requirements, instead of
extending them loan for each seasons, every farmer had been given a three
years limit.
After this decision the MCOs would only have recommendation powers for
sanctioning of the loans. All the sanctioning powers have been vested in
branch managers and in case of large branches, deputy mangers have been
authorised to sanction the loans.
Accounts department:
The basic functions of accounts department in ZTBL are:
system
Transactions are vouched
Transactions are posted / entered in the relevant books i.e. Day book,
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Deposits
Cash in hand and with banks
Disbursements AND recoveries OF LOANS AND ADVANCES.
Income and expenses.
Other accounts.
/Assets
Inter-Branch Transaction Advice (Credit). For remittances and transfer
of income
Computerization of Accounts
Day Book
General Ledger
General Ledger Abstract
Daily Cash and Transfer Transactions Scroll
Daily Cash Transactions Register
Night Safe Register
Loan Ledgers
Deposit Ledgers
Advances to Staff Ledgers
Income & Expenses Supplementary Books
Sundry/Suspense Supplementary Books
Dead stock Register or Fixed Assets
Pay Roll/Salary Register
Accounts.
Submission of each general ledger heads is summarized and that is
known as General Ledger Abstract
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To
ensure
correction
errors,
over
writings,
through
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Functions b
Selec
Verificat
Submission
of certificate
that
al
Appraisal
of Loan
Req
Recording of sanction orders in case of his satisfaction and have power to sanction or to forward the case t
Issua
Review & Verification
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Recording of payment orders by Branch Manager/ Authority & Release of loan by the Branch
Entry of loan case files in Safe File Register after proper paging indexi
Identification of cases in which utilizations are yet to be checked and mutations have not
Action by Manager where loans have been declared as not utilized properly or mutation
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Deposit department:
In the entire Banking system the deposit plays its vital & significant role for
the sustainability of an entity. The deposits of a Bank are much greater than
its own capital and these deposits are subsequently invested or lent out by
the bank. The larger the difference between the rates at which these deposit
are borrowed, and the rate at which these are lent out/or invested the
greater will be the profit margin of the bank. Moreover, larger the deposits
the larger will the funds available for employment; and larger the funds lent
out/invested, the greater will be the return earned, and greater the amount of
return greater will be the profitability of bank. Due to this inter related
relationship of the whole operational activity of a bank; deposits are referred
as life blood of a Bank.
In order to ensure its sustainability & viability, the bank must have a
dependable deposit base therefore while accepting / taking deposits, a
Banker should be very careful and keep in mind the provisions of SBP
Prudential Regulations, stipulations of Know Your Customer (KYC), Anti
Money laundering (AML) and Customers Due Diligence (CDD).Similarly
extra care is exercised in quality investment and profitable lending to ensure
the best possible earning for its stake holders.
Procedure for opening an Account in ZTBL gujrat branch:
Account Opening Form:
In year 2007, ZTBL has introduced new Account Opening Form
(AOF) ACF195-A, wherein all the features vis--vis types of
account and natures of customer have been consolidated into
one AOF.
After completion of the AOF & KYC (Know Your Customer)
Performa, the two signatures of the each operator(s) shall be
obtained against authorized signature column of Specimen
Signature Card (SS card) with special instructions, if any.
The AOF and SS cards will be filled in and signed by the
customer in presence of a Bank official.
The particulars of AOF shall be entered in the Account Opening
and Closed Register in serial order and an Account No. shall be
allotted.
The customer shall be supplied with Paying in Slip Book and
requested to deposit the money with the cashier who will put
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be
scrutinized/stamped
and
countersigned
by
an
authorized official.
A cheque book requisition slip shall be supplied to the customer
after the deposit of money with the cashier.
Before issuance of cheque book to the customer, the signature
on Requisition Slip shall properly be verified by concerned
official.
Cheque Book will be issued after AOF has been completed in all
respects/approved and initial deposit has been received.
Documents required for opening of accounts:
Attested photocopy of CNIC or passport of the individual.
In case the CNIC does not contain a photograph, the bank should also
obtain, in addition to CNIC, any other document such as drivers
Details of supervisors:
Supervisor names
Mr. Shahid Mehmood
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Deputy Manager
Operational Manager
CAD Officer
Mr. Irshad
Cashier
MCO
Additional Account Officer
Lady Computer operator
Weekly timetable:
I did 06 weeks internship in ZTBL Gujrat branch. The period of internship was 15,
July 2013 to 25, Aug 2013.
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First week:
I spend my first week (15-07-2013 to 21-07-2013) for collecting information
about the branch and introduction of all staff.
Date
15-07-2013
(Monday)
16-07-2013
(Tuesday)
Internship Activities
First day was the orientation day I meet all staff member,
learnt basic values, culture, rules and regulation of the
branch.
Second day I meet with branch manager know about ZTBL
Objectives and history and then I meet with operational
manager Mr. Mohammad Jamil and know about the basic
functions, facilities, structure, grades and departments of
17-07-2013
(Wednesday)
18-07-2013
(Thursday)
19-07-2013
(Friday)
20-07-2013
(Saturday)
21-07-2013
(Sunday)
ZTBL.
This day I performed my duty on help desk. And guide the
customers.
This day I performed my duty on help desk. And guide the
customers.
This day I performed my duty on help desk. And guide the
customers.
Bank Holiday
Bank Holiday
Signature of supervisor:
_______________
Second Week:
I spend my second week (22-07-2013 to 28-07-2013) in credit department:
Date
22-07-2013
(Monday)
Internship Activities
I have learnt about the how many types of loans to be
offered to the farmer by ZTBL.
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23-07-2013
(Tuesday)
24-07-2013
(Wednesday)
25-07-2013
(Thursday)
26-07-2013
(Friday)
27-07-2013
(Saturday)
28-07-2013
(Sunday)
Name of Supervisor:
Third week:
I spend my third week (29-07-2013 to 04-08-2013) in Credit Administration
Department:
Date
29-07-2013
(Monday)
30-07-2013
(Tuesday)
31-07-2013
(Wednesday)
01-08-2013
(Thursday)
02-08-2013
Internship Activities
I have learnt what the basic functions and procedure of
credit administration department.
I have learnt about the procedure of review and
verification of record.
I spend my day on allotment of the loan case (LC) number.
I did entry of loan case files in safe file register after proper
paging and indexing.
I learnt about utilization report and redemption procedure.
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(Friday)
03-08-2013
(Saturday)
04-08-2013
(Sunday)
Bank Holiday
Bank Holiday
Fourth Week:
I spend my week (05-08-2013 to 11-08-2013) in Cash department:
Date
05-08-2013
(Monday)
06-08-2013
(Tuesday)
07-08-2013
(Wednesday)
08-08-2013
(Thursday)
09-08-2013
(Friday)
10-08-2013
(Saturday)
11-08-2013
(Sunday)
Internship Activities
I learnt what the basic functions of cash department.
I learnt about the procedure of cash receipts and cash
withdrawals.
I have learnt about how did entry in the daily cash
transaction register.
Eid Holiday
Eid Holiday
Bank Holiday
Bank Holiday
Name of Supervisor:
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Week Five:
I spend my fifth week (12-08-2013 to 18-08-2013) in Accounts department:
Date
12-08-2013
(Monday)
13-08-2013
(Tuesday)
14-08-2013
(Wednesday)
15-08-2013
(Thursday)
16-08-2013
(Friday)
17-08-2013
(Saturday)
18-08-2013
(Sunday)
Internship Activities
I have learnt about the basic function of accounts
department.
I have learnt about how prepare the all types of vouchers,
General Loan Ledger and Intra branch transaction
advices.
Independence day
I did prepare the DC, CC and TV vouchers and also did
the entry in the general loan ledger.
I did prepare the daily cash transfer transaction scroll.
Bank Holiday
Bank Holiday
Date
19-08-2013
(Monday)
Internship Activities
I have learnt about what types of accounts offered by the
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20-08-2013
(Tuesday)
21-08-2013
(Wednesday)
22-08-2013
(Thursday)
23-08-2013
(Friday)
24-08-2013
(Saturday)
25-08-2013
(Sunday)
Name of Supervisor:
I have learnt about the how many types of loans to be offered to the farmer by
ZTBL. ZTBL offered many types of loans I have discuss in detail about ZTBL
services.
I also learnt about the basic documents needed for getting loan. I.e.
application for loan, agriculture pass book, snatches of applicant, copies of
national identity card of applicant, good credibility and loan application file.
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I have learnt the basic function and procedure of this department and have
detailed described about the basic functions and procedure of the credit
administration department.
I also learnt about the procedure review and verification of record.
I spend some time on the allotment of the loan case number to the loan
application file.
I did entry of loan case files in safe file register after proper paging and
indexing. Actually when the loan is issued to the loanee after this loan file
Cash department:
I spend my fourth week in cash department, actually in this week two holidays of EID
so thats why I perform some following activities in the cash department:
I have learnt about the basic functions of cash department and procedure of
Accounts department:
I spend my fifth week in Accounts department and perform some following activities
in the Accounts department:
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I have also learnt about how prepare the all types of vouchers and also
Deposit department:
I spend last week in deposit department and I perform some following activities in the
deposit department:
I have learnt what types of accounts offered by the ZTBL gujrat branch and its
Computer department:
I spend my last week in computer department and perform some following activities
in this department:
I have learnt about the bank official softwares i.e. CDMS, DIMIS, COFCS,
ICRMs and NIVS. And also learnt about the functions of these softwares.
I did entries on CDMS and also did entries on ICRMS
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Discover the loan case file with the help of loan case register.
Supervisor assigned me a task to find out the objection in which the rejected
loan case file.
Cash department:
Supervisor assigned me a following task:
Accounts departments:
I spend my fifth week in accounts department and supervisor told me about the
procedure and functions of accounts departments and assigned me some following
tasks:
Deposit department:
Supervisor told me about the account opening procedure and assigned me some
following tasks:
Computer department:
Supervisor assigned me some following tasks:
Summary:
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In this chapter I discussed in detail about the ZTBL GUJRAT branch where I did my
internship. First of all I informed about all the staff of the branch and salaries and
their job designations. Detail of supervisors and a weekly timetable where I write
about my daily activities which I perform during my internship. And also detail
description of all departments where I worked during my internship and detailed
descriptions of all assigned tasks and also described about the activities of the
departments I worked during my internship. This whole chapter provided all
information about my internship activities and ZTBL's branch where I did my
internship.
Summary of learning:
The skills and qualification I think I have gained from the internship:
It was a really nice opportunity for enhancing the skills and qualifications, every
student in any field of study should do internship in his or her relevant field in order to
get the practical experience. I think I have gained following skills from internship:
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know that bookish knowledge is not enough for a bright future we should get
experience or learn the application of our classroom knowledge.
It will help me as customer of bank. Through my internship I got habit of working for
long hours which will definitely help me in future. Working as an internee I improved
my communication skills which will help me in society. I got a habit of casual dressing
from internship. I learnt how to behave as an employee in any organization which will
help me in that organization in which I will work in future. I got a lot of knowledge
from internship which will definitely help me in future. I got knowledge about the
working in any bank so it will help me choosing the job in bank is better or not. I
learnt the ethics from internship which will help me in future life.
How do you think the internship activities that you carried out are correlated
with your class room knowledge?
By working in any organization I came to know that the practical somehow different
from the classroom knowledge. In classroom we have been taught only the previous
searches and knowledge but in practically field, there is lot of competition. You would
have to run fast to achieve your goal. There was application of accounting rules of Dr
and Cr which was same like book, but other things I started to learn from zero. The
benefit of classroom study is that after getting training in any organization in any field
you will be able to apply the bookish knowledge. From the start we can't do
everything efficiently and effectively. From internship I came to know that only
bookish knowledge or classroom study is not enough for any job experience is most
necessary thing which can be getting only by practical. So there should be the
practical of classroom study in the institution. Classroom study is a base for a person
to making the decision because it has been merged in mind and become a part of
our mind. It helps us in any phenomena in which we are working.
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The few things on which the bank has to focus is implementation of information
technology with faster pace, improving branch infrastructure and working of its
human capital to make them motivated.
General observations:
I observe about ZTBL as an internee:
ZTBL directly finance to the agriculture sector this is good for the economy of
Pakistan
ZTBL need to advancement in new technology and need to upgrade branches
High political interference
Mostly seasonal work in the ZTBL need to convert into the daily bases work
Favouritism and nepotism and also corrupt system
Now ZTBL maintain computerised record of their customers
Marketing is very necessary for the ZTBL because ZTBL start collection of
and
weakness
and
also
identify
the
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areas
Availability of Staff training facilities
A Govt. Organization
Give Agriculture based many types of loans
Secure employee job
Play vital role in economic stability
Weaknesses:
No marketing
Lack of IT experts
Lack of technology
poor perceived image
Improper planning
Less fixed assets
Lack of motivation of employees
Improper distribution of work
political interference in operational and administrative matters of bank
centralized administrative and financial authority
Skill miss-match of staff
Aged work force
Over supervised management structure
Lack of commercial mindset
Weak and cumbersome systems and procedures
Strongly entrenched resist to change
Around 600 pending disciplinary cases
Opportunities:
Online banking system
Advancement of technology
Large number of unemployed educated people
Hire professionals
Investment in industrial sector
Huge untapped ruler market potential of about Rs. 300 billion
Huge untapped micro finance market segments
Potential for bringing huge uncultivated areas under production
ALI RAZA ARSHAAD (11014220-079)
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Recommendations:
I have realized that ZTBL bank is performing very well since its inception. But as we
know that nothing is perfect, there is always a scope for improvement, so I will
recommend following suggestions for ZTBL:
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Pakistan.
ZTBL need to change their old policies and make new policies that are
customer friendly.
References:
From Web Pages:
1. Website name: www.ztbl.com.pk, Retrieved date: 22, July, 2013.
From URL: http://www.ztbl.com.pk/index.htm.
2. Website name: www.ztbl.com.pk, Retrieved date: 22, July, 2013.
From URL: http://www.ztbl.com.pk/ZTBLSchemes.htm
ALI RAZA ARSHAAD (11014220-079)
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