Kirsten Allen, PCC

kallencompany@gmail.com www.linkedin.com/in/kallencompany 225-993-3503

Learning, Organizational Development Manager | Leadership, Change Management

San Francisco Bay Area | Professional Training & Coaching
Experienced coach who guides employees at all levels of the organization on leadership,
culture change, team building, business development, and cutting-edge business strategies.
Over 10 years of experience consulting with organizations to design and implement
innovative systems to maximize leader effectiveness and employee contribution.
Proven ability to successfully analyze an organizations critical business requirements,
identify deficiencies and potential opportunities, and develop cost-effective solutions to
enhance competitiveness, increase revenue, and improve customer satisfaction
Track record of creating customized training solutions that incorporate experiential learning
to ensure skills taught are effectively integrated into the company culture.
Featured presenter at the International Coach Federation Conference, 2009.
PROFESSIONAL EXPERIENCE
Founder, Executive Coach | Learning, Organizational Development
K. Allen Company, Baton Rouge, LA and Berkeley, CA, 2003-present
Select Client Engagements / Projects included:
Business First Bank Strategic Business Change Initiative
Consulted with chairman to foster thought leadership among seven bank presidents on new
business model designed to discover uncontested market spaces.
Training
Researched innovative practices based on the book, Blue Ocean Strategy to
introduce leaders to cutting-edge ideas.
Created and delivered 20 interactive workshops on-site and virtually.
Developed processes and tools to assist leaders in implementing new strategies.
Girl Scouts Organizational Change Initiative
Facilitated successful merger of seven regional councils into a single regional council,
affecting 50 staff members.
Talent Assessment
Collaborated with CEOs from each region to assess team member talents, roles
and responsibilities, and organizational areas for improvement.
Interviewed employees to understand their talents and passions, roles and
responsibilities, and development needs.
Analyzed the organizational matrix to identify redundancies and determine shifts
needed to create efficiencies.
Recommended staff members for new roles.
Training and Employee Development
Designed series of 15 experiential learning sessions to support culture change
initiative. Topics included:
Team Building
Dealing with Change
Communication
Diversity
Performance Expectations
Establishing Support Pathways
Conflict Resolution
New Ways of Doing Business
Coached staff during merger to improve performance within new roles, while
adapting to comprehensive change.
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Leadership Development
Assessed management style and skills.
Advised key managers and directors to support them and their teams in
implementing changes to their departments and workflow.
Provided resources and coached managers to improve their management skills,
including communication, delegation, and employee accountability.
Various Organizations Training Initiatives
Training Design and Delivery
Louisiana Association of Nonprofit Organizations (LANO) and Independently
Taught 24-session series, Laser Coach Yourself to Sustainable Success, to
teach leaders and entrepreneurs coaching skills to enhance their skill set,
including practice sessions to apply new skills. Topics included:

Active Listening
Defining Success

Powerful Questions
Designing Actions

Direct Communications
Planning and Goal Setting

Managing Accountability
Establishing Trust
Black Womens Business Forum and Red Shoes
Developed, Embracing Your Brilliance, to create awareness of the unique
qualities of individuals and how to leverage those qualities in the workplace.
Delivered both as a full-day program of up to 75 participants or in a small-group,
modular format over 6 weeks.
Open Enrollment Courses
Created a series of classes, Connecting to the Top, to assist CEOs, top
management, and middle management to align employees daily actions with
their vision.
Designed and delivered a teleseminar, How Do You Handle Anger? for Human
Resource professionals and directors to enhance awareness and craft
solutions for managing anger in the workplace.
Manager | Learning, Organizational Development
West Coast Field Mentor of the Consumer Experience Movement
AMCI/ Ford Motor Company Marina Del Rey, CA, 2013- 2014
Primary functions are to serve as a Field Mentor to in-dealership coaches across the country to
support their efforts in engaging Ford retail stores in the Consumer Experience Movement
(CEM). In-store coaches focus on applying the key elements of the Service Profit Chain (SPC)
to create more consistent employee engagement, and in turn, more consistent customer
engagement. Key elements of the position are:
Helping in-store coaches access research, resources and professional models to facilitate
better and more efficient coaching strategies with groups and individuals
Partner with Ford and the collaborative design team to develop content and strategy for
regional application of CEM principles to stores in all parts of the United States
Work with stores to make measurable shifts in store profitability, emotional engagement of
customers, employee experience, customer experience and community presence.
Function in an administrative fashion to coordinate coach and store activities across 850 store
nationwide.
Conduct joint visits with coaches to provide feedback on coaching style and efficacy, work
with coaches to develop 1:1 sessions, group sessions, and provide peer review practice
sessions.

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Manager | sales, customer satisfaction

Bella Bella, Baton Rouge, LA, 2002-2003
Managed and trained staff of 10 at two locations.
Created standard operational procedures to guide employees in their work.
Increased sales by 30%.
Training Coordinator
Volunteer Baton Rouge!, Baton Rouge, LA, 2000-2001
Collaborated with Training Director to identify training needs, create content, and
identify experts to assist CEOs and program directors to improve their agencies.
Organized three large conferences for 1000+ attendees and 25 small training
events.
Managed a training budget of $35K.

Team Leader, VolunTEENS Program, Volunteer Baton Rouge!

AmeriCorps: Delta Service Corps, Baton Rouge, LA, 1999-2000
Presented to hundreds of students, administrators, and teachers to encourage
participation in volunteer opportunities. Recruited 1,300 new volunteers.
Cultivated leadership and personal development of volunteers from diverse
backgrounds through service opportunities.
Organized multiple service projects simultaneously, leading 25 volunteers per
event.
Designed, wrote, and published a bi-monthly newsletter to promote the program.
Developed and implemented systems to achieve effective and efficient operations.
Created community partnerships with local business and nonprofit agencies.
EDUCATION AND CERTIFICATIONS
Professional Certified Coach, International Coach Federation, 2008
Thomas J Leonard Schools of Coachville, 2003
Qualified to deliver Myers-Briggs Type Indicator (MBTI) and Emergenetics
BA, General Studies with concentration in Psychology, Sociology and Anthropology, 2001
Louisiana State University, Baton Rouge, LA

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