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CITY OF SARASOTA
2005
Training and Development
Catalog
A Resource for
Career Management
Professional Growth
Personal Enrichment
Staff Development
Table of ContentsMajor Headings

Page
Administrative/Office
Basic Job Skills
10
Business
12
Communication
14
Computer Skills
16
Customer Service
17
Housing/Urban Planning
18
Human Resources
19
Interpersonal/People Skills
20
Laws/Regulations
22
Leadership
23
Management/Supervision
25
Personal/Professional
Development
28
Planning/Organizing/Meeting
Management
30
Problem Solving/Decision Making
32
Public Works:
Construction/Landscaping/Maintenance
34
Heavy Equipment/Transportation
36
Quality/Continuous Improvement
37
Safety/Risk Management
39
Teams
40
Utilities:
Water/Stormwater/Wastewater
41
Certifications/Licenses
43
Index of Skills
45
Resource List
48
Page 2 of 49
Instructions for Using This Catalog

This catalog lists skills identified by City employees, Department Directors and
Administrators as important to performing their jobs or that are helpful to career
advancement within the City. The skills are listed under 21 major headings, such
as Communication, Interpersonal Skills and Management/Supervision.
Under each skill are classes and/or on-line learning programs that can help build
that skill.
Books and self-learning materials are also provided under major
headings.
While many options are listed for each skill, many more options are available both
locally and nationally. The best way to determine if a particular option is right for
you is to contact the providing organization to request more information. Here are
suggestions on how to use information in the catalog:
1. Identify the skill you are interested in building.
2. Review the Table of Contents to determine the Major Heading under which
the skill is listed. If you cannot determine the location from the Table of
Contents, go to the Index of Skills section at the end of the catalog (skills are
listed in alphabetic order) and note the corresponding page number.
3. Go to the appropriate page and locate the skill. Under each skill you will find a
variety of courses, on-line tutorials and/or books. You will also see the provider
organization, listed by letter code (such as MCC for Manatee Community
College). If you are interested in a particular class or on-line program, contact
the organization listed to determine dates, times, location, cost and registration
procedures (Note: Classes listed at educational institutions vary from semester
to semester). You will find phone numbers and websites in the Resource
Section of the catalog. If you are interested in a book or self-learning material,
the author and/or publisher has been listed so that you may more easily find it
through a library or bookstore.
For more information about training and development opportunities, call

your Human Resources Department at 951-3630.
Page 3 of 49
INTRODUCTION
This catalog lists a variety of classes, workshops,
on-line learning programs, and self-study materials
to help City of Sarasota employees enhance their
job skills and prepare for career growth. These are
not, however, the only ways to acquire and develop
skills. Because each of us is unique, we have
different preferences for how we learn. Some of us
prefer to learn by attending lectures and seminars,
others by taking classes, reading and taking notes,
and others through hands-on learning-by-doing.
The pace at which we prefer to learn and acquire new skills is also different. Some
of us prefer fast-paced learning environments that challenge us to think on our
feetothers of us like to spend time reflecting on the information and its relevance
to our unique situations. Knowing how you learn best, and taking advantage of the
many learning options available to you, will best help you reach your personal and
professional learning goals.
Learning Options
The following table provides information on a variety of learning options/methods
that can be utilized to gain new skills or knowledge and enhance personal and
professional abilities.
LEARNING OPTIONS
WHERE
YOUR ROLE
On-the-Job
Preferably at the normal

place of work
Ask for personal instruction,

guidance, coaching, one-onone training, goal setting,
work planning
Staff Meetings
In an area free from

interruptions
Learn from presentations,

information sharing, guest
speakers
Job Rotation
Wherever new assignments

will achieve objectives
Learn by taking full authority

and responsibility
(no assistant roles)
Emergency Fill-In
Assignments
Where the needed skill

can be tested
Take full responsibility and

authority
Page 4 of 49
More options
LEARNING OPTIONS
WHERE
YOUR ROLE
Special Individual
Projects
Anywhere, anytime
Take full responsibility and

authority
Task-force or other
Team Assignments
Within or outside the

work unit
Participate as a member,
chairman, leader,
consultant, advisor
Classroom/Instructor
Led
At work locations, outside

schools or organizations,
seminars, professional
societies
Attend courses offered by

the City, local colleges,
universities or other
educational organizations
Reading/Self-Study
Anywhere
Read books, manuals,

workbooks, magazines,
articles, and/or watch
videos
Teaching
At work, outside
schools/societies,
community events
Learn by teaching others

teach formal courses,
research and prepare
special course materials
Outside Professional
Consultation
Away from work
Personal conferences,
mentoring, coaching and
consultations
Off-the-Job
At professional societies,
community groups, nonprofit organizations, etc.
Practice and demonstrate

planning, organization,
public speaking, and/or
leadership through
volunteer work, election to
office, participation in
professional organizations,
etc.
Page 5 of 49
A Message to Supervisors
Maximizing employee performance is one of, it not the most critical of all
supervisory skills. Insuring employees receive sufficient training to do their jobs is
an important first step. A lack of training however, is not always the reason an
employee is performing below expectations. The employees perception of what is
expected, lack of practice, a lack of motivation, obstacles beyond the employees
control, or a negative attitude could be the problem. When education and training
is not the issue, consider the following remedial methods to help employees get
back on track, improve their performance and maximize their potential.
METHOD
DESCRIPTION
Practice
Practice differs from training in its emphasis on repetition that

refreshes the memory and increases the use with which skills already
learned can be applied. Job rotation, emergency fill-in assignments,
individual projects, and team or task-force assignments can provide
opportunities for practice.
Feedback
Feedback is needed to tell us where we are in our journeyif we are

on the right course, how far we still have to go, and when we have
reached our destination or how far short we fell. Feedback can
include praise, cheers, smiles, rewards, suggestions, frowns,
complaints, progress reports, raises, encouragement, hints, and
silence. Good feedback is clear, specific and timely. Also, remember
that even no feedback is feedback. It sends the message that no
one cares about the task, the performance, or the employee.
Reinforcement Reinforcement is the positive consequence that results when

performance meets or exceeds expectations. Reinforcements can
encourage positive performance or discourage negative performance,
depending on which type is utilized. Reinforcement includes
recognition, raises, promotions, perferential assignments, prizes, and
job security. It also includes no promotions or raises, undesirable
transfers, criticism, and no recognition.
Balance of
This occurs when the consequences of doing a good job are more
Consequences valuable than the consequences of doing a poor job. If doing a poor
job results in less work or responsibility, but no pay reductions or
less attractive assignments, the consequences for poor performance
could outweigh the consequences for positive performance.
Remove
Obstacles
Sometimes positive performance is blocked by obstacles outside of

the employees control. Some common obstacles include incorrect or
incomplete instructions, competing priorities, environmental issues,
distractions, changing priorities, and inadequate resouces.
Removing obstacles to positive performance is a major supervisory
responsibility.
Page 6 of 49
Administrative/Office
Accounting
Finance
Courses/Workshops:
Accounting Operations, SCTI
Basics of Bookkeeping, SCTI
Finance and Accounting for Non-Financial
People, CRT
Activity-Based Cost Management:
Managing Costs and Performance, MNC
Government Accounting, Financial
Reporting and Budgeting, MNC
Courses/Workshops:
Automated Financial System Basics, FMC
Financial Management Problem Solving:
Writing Your Way to Solutions That Work,
FMC
Financial Statement Analysis for
Managerial Decision Making, MNC
Financial Forecasting for Dynamic
Business Results, AMA
On-Line Learning:
Accounting Fundamentals, MTI
Business Accounting (8 modules), MCC
Accounting Systems and Closing Activities,
MCC
On-Line Learning:
Introduction to Finance, MCC
Financial Statements and Analysis, MCC
The Language of Accounting and Finance,
MCC
Finance for Non-Financial Managers, SPC
How to Invest, MTI
Office Management
Budgeting
Courses/Workshops:
How to Develop and Administer a Budget,
CRT
Budget Analysts Essential Guide to
Formulation, Justification, and Execution,
MNC
Capital Programming and Budgeting, MNC
Performance-Based Budgeting, MNC
On-Line Learning:
Budgeting and Finance (6 modules), MCC
Budgeting Fundamentals, MCC
Preparing a Budget, MCC
Capital Budgeting, MCC
Courses/Workshops:
Business Environmental Skills, SCTI
Office Procedures, SCTI
Office Procedures Advanced, SCTI
Office Management Skills, MCC
Records Management Certificate Program,
USF/FIOG
Payroll
Courses/Workshop:
The Ultimate Course in Payroll
Management,
CRT
Essential Payroll Skills (24 hrs.), SPC
Primary Payroll Skills (24 hrs.), SPC
Advanced Payroll Skills (32 hrs.), SPC
Page 7 of 49
Administrative/Office (continued)
Purchasing/Contract Management
Courses/Workshops:
Purchasing (5 modules from basic to
advanced), MTI
Contract Management (16 hrs.), SPC
Contract Law, SCTI
Government Contract Law, SCTI
Acquisition/Procurement Planning I & II,
MNC
Contract Administration I & II, MNC
The Course in Purchasing Management,
AMA
Managing Supplier Performance, AMA
Alternative Dispute Resolution, NIGP
Fixed Asset Management, NIGP
Competitive Sealed Proposals/Competitive
Negotiations, NIGP
Get What You Need Through Successful
Negotiation Strategies, NIGP
Developing and Maintaining PerformanceBased Contracts, NIGP
How to Process and Evaluate Bids, NIGP
General, Intermediate & Advanced Public
Procurement seminars, NIGP
Government Contract Law, MC
Specifications Writing, NIGP
On-Line Learning:
Purchasing (5 modules), MTI
Distance Learning:
The NIGP offers distance learning for
procurement professionals in beginning,
intermediate and advance public
procurement. To learn more about these
courses, contact NIGP at
www.nigp.org/educate/classlst.htm
additional 31 supplemental seminars that

run from 1 to 5 days in length.
Records Management
FMC
On-Line Learning:
MCC
Transcription/Dictation
FMC
On-Line Learning:
MCC
NOTE:
The National Institute of Government
Procurement (NIGP) offers a large
variety of seminars for the procurement
professional based on four foundation
courses: General Public Procurement,
Intermediate Public Procurement,
Advanced Public Procurement, and Public
Procurement Management. In addition to
the foundation courses, NIGP offers an
Page 8 of 49
Administrative/Office (continued)
Books/Self-Study
Budgeting Books, CRT

Finance and Accounting Made Easy,
Crisp Learning
Accounts Payable: Guide to Running an
Efficient Department, CRT
e-Procurement: From Strategy to
Implementation, Dale Neef
McGraw-Hill 36-Hour Accounting
Course, Robert L. Dixon
Introduction to Financial Accounting,
Learning Insights (e-learning)
Handbook for Buying & Purchasing
Management, Harry E. Hough & James
M. Ashley
The Valuable Office Professional: For
Administrative Assistants, Office
Managers, Secretaries, and Other
Support Staff, Michelle Marie Burke
The Purchasing Handbook: A Guide for
the Purchasing & Supply Professional,
Joseph L Cavinato & Ralph G.
Kauffman
Essentials of Accounting & Post Test
Booklet 8th Edition, Robert N. Anthony
& Leslie K. Breiter
Federal Banking Laws and Regulations
(2001 Manual with CD-Rom), Bankers
Services, Inc., 517-485-3600
Page 9 of 49
Basic Job Skills

Adult Basic Education
ABE classes are designed for adults who
wish to learn or improve basic skills.
Classes are open-ended, open-exit and
are held at convenient locations
throughout Manatee and Sarasota
counties. Depending on the location,
classes include reading, writing, math,
science, social studies, employability
skills, health, consumer education,
cultural awareness, citizenship, and basic
computer skills.
For more information, in Manatee County
call the ABE office at 941-751-7900 ext.
1201. In Sarasota County, call SCTI at
941-361-6590.
Business Etiquette/Job Survival Skills
Courses/Workshops:
Work Ethics, MCC
On-Line Learning:
Job Strategies for New Employees, MCC
Everyday Business Etiquette, MCC
Improving Your Image, MCC
Putting Your Best Foot Forward, MCC
Business Etiquette and Professionalism,
MCC
G.E.D. Preparation
General Education Development
(GED). The following organizations offer
GED preparation classes at no cost to
help adult students prepare to take the
GED Test. Coursework covers five areas:
mathematics, social studies, science,
writing, literature, and the arts. Classes
are open-entry, open-exit and are held at
convenient locations throughout Manatee
and Sarasota Counties. To find out more,
contact one of these organizations at the
number provided:
MCC-Bradenton Campus, 941-752-5203,

Venice Campus, 941-408-1300, ext.
65203 (classroom format).
MTI-941-751-7900, ext. 1201 (classroom
format).
SPC-727-341-4441 (on-line).
On-Line Learning:
GED Test Preparation, MTI
GRE Preparation (Part I-2), MTI
LSAT Preparation (Part 1-2), MTI
SAT/ACT Preparation (Part 1-2), MTI
GMAT Preparation, MTI
Grammar/Punctuation
Courses/Workshops:
Grammar, MCC
Reviewing Basic Grammar, USF
On-Line Learning:
Grammar Refresher, MTI
Grammar for ESL, MTI
Foundations of Grammar, MCC
Sentence Construction, MCC
Editing/Proofreading
Courses/Workshops:
Editing Your Documents, MCC
Proofreading, MCC
Proofreading: Tips, Techniques, and
Tactics, SPC
On-Line Learning:
Keys to Effective Editing, MTI
Proofreading, SCTI
Page 10 of 49
Basic Job Skills

Math
Courses/Workshops:
How to Sharpen Your Business Math Skills
(4 hrs), MCC
On-Line Learning:
Introduction to Applied Mathematics
Skills, MCC
KeyTrainApplied Mathematics (Pretest
Level 7), MCC
Statistics (7 modules), MCC
Inferential Statistics, MTI
Fundamentals of Business Math, MCC
Reading
(Continued)
Fundamentals of Technical Writing, MTI

Write Like a Pro, MTI
Writing Correctly and Accurately, MCC
Key Train: Writing (5 levels and pre-test),
MCC
Effective Business Writing, MTI
Books/Self-Study
Courses/Workshops:
Mega Speed Reading & Learning, BW
On-Line Learning:
Merrill Ream Speed Reading, MTI
Key Train: Reading for Information (6
Levels and pre-test), MCC
Reading for Information, LN2
Writing
Courses/Workshops:
Professional Business Writing, MCC
Specialized Business Writing, MCC
The Super Writing Secrets of the Worlds
Fastest Reader, BW
Creative Writing (beginning-advanced),
MCC
Professional Business Writing, MCC
The Writing Advantage-A Franklin Covey
Course, SPC
Technical Writing, SPC
Reports and Proposals (8 hrs), MCC
Writing for the Web, USF
Public Relations Writing, USF
Writing Business Proposals, USF
Copyediting: A Practical Guide (Grish

Trade Book), Karen Judd
Powerful Proofreading Skills: Tips,
Techniques & Tactics, Debra A. Smith,
et al
The New York Times Manual of Style
and Usage: The Official Style Guide
Used by the Writers and Editors of the
Worlds Most Authoritative Newspaper,
Allen M. Siegal, William G. Connolly
The Handbook of Technical Writing-7th
Edition,
Gerald J. Alred
The Etiquette Advantage in Business:
Personal Skills for Professional
Success, Peggy Post & Peter Post
Business Etiquette for Dummies, Sue
Fox
Evelyn Wood Reading Dynamics (6
audiocassettes plus course guide and
progress report and/or 3-volume video
set and workbook), Pryor Resources
Inc., 800-488-0928, www.pryor.com
On-Line Learning:
Business Writing, MCC
Writing High-Impact Reports and
Proposals, MCC
Page 11 of 49
Business
Business Law/Legal Terminology
Grant Writing/Administration
Courses/Workshops:
Course/Workshops:
Grant Writing, MCC
Advanced Grant Writing, MCC
Grant Administration, MCC
Essential Skills for Grants Professionals,
MNC
How to Prepare an Application Budget,
MNC
Writing Business Proposals, USF
Administrative Law, SCTI

Business Law, SCTI
Legal Terminology, SCTI
e-Business/e-Commerce
On-Line Learning:
The Fundamentals of e-Business, MCC
The e-Business Revolution, MCC
Approaches to e-Business, MCC
e-Commerce B-52, MCC
e-Business Solutions, MCC
Integrating e-Commerce with Traditional
Business, MCC
Ethics
Course/Workshops:
Work Ethic Tools, MCC
Ethics in the Workplace, MCC
Ethics in the Workplace, FSC
On-Line Learning:
Work Ethic Tools, MCC
Business, Government, and Society:
Ethics in Business, MCC
Ethics in the Workplace, MCC
Fund Raising
Course/Workshops:
Fund Raising (3 hrs), MCC
Event Planning and Management, MCC
Development and Fundraising, USF
Major Gift Fund Raising Strategies, USF
On-Line Learning:
Fast Track Fund Raising, MTI
Event Planning and Management, MCC
On-Line Learning:
A-Z Grant Writing, MTI
Becoming a Grant Writing Consultant, MTI
Judicial Knowledge
Rules of Civil & Criminal Procedures, MTI
Courtroom Procedures, SCTI
Criminal Law & Procedures, SCTI
Marketing
Course/Workshops:
Marketing Concepts (4 hrs), MCC
Competitive Strategy: How to Develop
Winning Marketing Plans and
Breakthrough Strategies, AMA
Creating Special Events, USF
On-Line Learning:
Developing Marketing Strategy (9
modules), MCC
Resource Management
Courses/Workshops:
Fundamentals of Materials and Operations
Management Series (4 modules, approved
by APICS), MCC
Fundamentals of Inventory Control, MCC
(Above courses are co-sponsored by the
Florida Gulf Coast Chapter of APICS)
On-Line Learning:
Overview of Logistics Management, MCC
Inventory Management, MCC
Page 12 of 49
Business
(Continued)
Books/Self-Study:
The Power of Ethical Management,

Norman Vincent Peale & Kenneth H.
Blanchard
Ethics, the Heart of Leadership, Joanne
B. Ciculla
How Good People Make Tough Choices:
Resolving the Dilemmas of Ethical
Living, Rushworth Kidder
Business: The Ultimate Resource,
Daniel Goleman
Good to Great: Why Some Companies
Make The Leap...and Others Dont, Jim
Collins
Marketing of the Voluntary Sector: A
Practical Guide to Charities and NonGovernmental Organizations, Paula
Keaveney, Michael Kaufman
The Death of e and the Birth of the
Real New Economy: Business Models,
Technologies & Strategies for the 21st
Century, Peter Fingar, Ronald Aronica,
Bryan Maizlish
Page 13 of 49
Communication
Active Listening
Getting Your Ideas Across
Courses/Workshops:
Communicating Effectively, MCC
Listening and Speaking for Understanding,
MCC
Proactive Listening, SPC
Courses/Workshops:
Getting Your Ideas Across, MCC
On-Line Learning:
Active Listening, MCC
Listening, Influencing & Handling Tough
Situations, MCC
Dynamics of Interpersonal
Communication, MTI
Constructive Feedback
Courses/Workshops:
Giving and Receiving Constructive
Feedback, MCC
On-Line Learning:
The Art of Giving and Receiving Feedback,
MCC
Feedback Solutions, MCC
Giving Feedback: A Managers Guide, MCC
Giving Feedback to Colleagues, MCC
Coping with Criticism and Feedback, MCC
Effective Communication
Courses/Workshops:
Communicating Effectively, MCC
Speak Up for Yourself with Tact and
Finesse: Assertive Communication Skills
for Business, SPC
On-Line Learning:
Communication Tools, MCC
High Powered Communication, MTI
Dynamics of Interpersonal
Communication, MCC
Keys to Effective Communication, MTI
Non-Verbal Communication, MCC
Communication Nightmares: Solutions to
your top communication problems, MCC
On-Line Learning:
Making Your Point Positively, MCC
Getting Your Message Across, MCC
Persuasive Communication
Courses/Workshops:
Influencing Skills, MNC
Effective Executive Speaking, AMA
The Voice of Leadership: How Leaders
Inspire, Influence and Achieve Results,
AMA
On-Line Learning:
Listening, Influencing & Handling Tough
Situations, MCC
The Secrets of Powerful Bargaining and
Negotiating, CRT
Influencing Others Positively, MCC
Presentation Skills/Public Speaking
Courses/Workshops:
Speak and Grow Rich, BW
Overcoming Your Fear of Public Speaking,
BW
Briefing and Presentation Skills, MNC
Oral Presentation Skills, MCC
High Impact Presentations, DC
Dynamic Presentations, USF
Speaking in a Professional Setting, USF
On-Line Learning:
Planning Your Presentation, MCC
Delivering Your Presentation, MCC
Presenting with Confidence and Impact,
MCC
Preparation; Writing your Presentation;
Visual Aids; Your Delivery; Handling
Questions, MCC
Give that Speech, MTI
Page 14 of 49
Communication
(Continued)
Public Relations/Media Skills

Courses/Workshops:
Public Relations Media Skills, USF
Crisis Communications, USF
Public Relations Introduction, USF
Strategic Public Relations, USF
Meeting the Press, USF
Written Communication
Written Communication
(see writing section under Basic Job Skills)
E-Writing: 21st Century Tools for

Effective Communication, Dianna
Booher
How To Win Friends and Influence
People, Dale Carnegie
Influence: The Psychology of
Persuasion, Robert B. Cialdin, Ph.D.
Wooing & Winning Business: The
Foolproof Formula for Making
Persuasive Business Presentations,
Spring Asher, Wicke Chambers
Straight Talk Is More Than Words:
Persuasive Communications: The Keys
to Achieving Your Goals, Patricia Ball
The Anatomy of Persuasion: How to
Persuade Others to Act on Your Ideas,
Accept Your Proposals, Buy Your
Products or Services, Hire You,
Promote You, Norbert Aubuchon
Winning with the News Media, Clarence
Jones, Video Consultants, Inc., Tampa
How to Sell Your Ideas, Jesse S.
Nirenberg
Books/Self-Study
Osgood on Speaking: How to Think on
Your Feet Without Falling on Your Face,
Charles Osgood
Power Talking: 50 Ways to Say What
You Mean and Get What You Want,
George R. Walther
Presenting Like a Pro, Lillet Walters
The Quick & Easy Way to Effective
Speaking, Dale Carnegie
Giving and Receiving Feedback:
Building Constructive Communication
(A Fifty-Minute Series Book), Patti
Hathaway
The Business of Listening: A Practical
Guide to Effective Listening (A FiftyMinute Series Book), Diana Bonet
Listening: The Forgotten Skill: A SelfTeaching Guide,
Madelyn Burley-Allen
Page 15 of 49
Computer Skills
IT: In-House and
On-Line Training and
Development Opportunities
The City of Sarasotas IT Department has
developed and maintains a blended
learning approach to technology training
which includes a variety of instructor-led
and on-line learning opportunities for
employees. Instructor-led and on-line
courses from your IT Department cover
training on a variety of software
applications, as well as courses dealing
with topics from electronic communication
skills to utilizing customized applications
developed for specific business processes.
Examples of classroom/instructor-led
computer courses include:
MS Access
Microsoft Word
Lotus Notes
Dreamweaver
MS Excel
Fireworks
MS PowerPoint
Windows
Crystal Report
Writing
On-line courses provided by the Citys IT

Department include:
Introduction to PCs
Microsoft Internet
Explorer 5.0
E-Mail Etiquette
MS Excel
Lotus Notes
MS PowerPoint
MS Access
MS Word
and Application
Software
On-line courses are available from your

office or home computer, providing you a
convenient way to gain new skills when
you are ready and at your own pace.
Instructor-led courses are ideally
conducted in the IT training facility, which
is equipped with leading-edge technology
audio-visual training devices. For your
convenience, on-site instructor-led
training can be conducted at your facility.
Confidential pre and post skills
assessments are conducted so that
participants are able to track progress and
validate skill levels, enabling them to
establish and maintain an effective career
ladder. Also, certificates of completion
are granted for both on-line and
instructor-led courses.
If you are interested in either on-line or

instructor-led computer related training,
contact your IT Department at extension
4278 prior to contacting any outside
training provider. This will help insure you
get the best course to meet your specific
needs at the best price.
If the IT Department is unable to provide
the training you seek, you will be referred
to the most appropriate outside training
resource.
Page 16 of 49
Customer Service
Customer Service Basics
Courses/Workshops:
The Customer Service Professional , MCC
Customer Service Team Management,
MCC
Customer Service Monitoring, MCC
Raving Fans, MCC
The Conference on Customer Service,
SkillPath
How to Deliver Exceptional Customer
Service, CRT
On-Line Learning:
Fundamentals of Exceptional Customer
Service, MCC
Customer Service (3 modules), MTI
Handling Customer Complaints, MCC
Customer Services and Relationship
Building, USF
Dealing with Angry/Difficult
Customers
Courses/Workshops:
Dealing with Chronically Difficult People,
MCC
On-Line Learning:
Achieving Success with Difficult People,
MTI
Handling Angry Customers, MCC
Customers, Conflict, and Confrontation,
MCC
Experiencing Anger, MCC
Managing Your Anger, MCC
Pleasing Your Hard to Please Customers,

CRT
Building Customer Loyalty, MCC
Effective Service Recovery, MCC
Telephone Skills
Courses/Workshops:
Telephone Techniques (4 hrs), MCC
On-Line Learning:
Giving and Getting Information by Phone,
MCC
Essential Phone Communication Skills,
MCC
Handling Angry Callers, MCC
Professional Telephone Skills, CRT
Providing Superior Service on the Phone,
MCC
Books/Self-Study
Customer Service Recovery
Professional Telephone Skills, CRT

How to Provide Exceptional Customer
Service Over the Phone, CRT
Raving Fans: A Revolutionary Approach
to Customer Service, Ken Blanchard, et
al
A Complaint Is A Gift: Using Customer
Feedback As A Strategic Tool, Janelle
Barlow & Claus Moller
Customer Satisfaction is Worthless,
Customer Loyalty is Priceless: How to
Make Customers Love You, Keep Them
Coming Back & Tell Everyone They
Know, Jeffrey Gitomer
Delivering Knock Your Socks Off
Service, Kristin Anderson & Ron Zemke
Courses/Workshops:
Service RecoveryDoing the Right Things
When Things Go Wrong, MCC
On-Line Learning:
Resolving Written Complaints, MCC
Overcoming Challenging Service
Situations, MCC
Page 17 of 49
Housing/Urban Planning
Urban Planning/Zoning
Courses/Workshops:
The following organizations offer training
and development in the areas of urban
planning and zoning. Contact them
directly for more information on
workshops, seminars and published
materials related to your areas of interest.
AICP, American Institute of Certified

Planners, www.planning.org/training.
Programs needed to acquire the AICP
Certified Planner designation and CPDP
(Continuing Education Professional
Development Program) are also
available.
FPZA, Florida Planning and Zoning

Association, www.fpza.org,
407-438-2215
PAB, Planning Accreditation Board,

www.netins.net/showcase,
515-252-0729
HUD Funding
On-line Training Programs:
A variety of video training programs,
available from your office or home
computer, can be accessed through HUD
Funding. To learn more about the HUD
training programs available, or to register
for program update information, contact
HUD Webcasts by e-mail at
www.hud.gov/webcasts, or by phone at
202-708-6067.
SHIP Program
Courses/Workshops:
A variety of workshops, seminar and
published materials related to the State
SHIP Program are available through the
Florida Housing Coalition. To learn more
about the variety of training available,
contact FHC by e-mail at
www.info@flhousing.org. or by phone at
850-878-4219.
On-Line Learning:
AICP Exam Preparation course,
www.planningprep.com
Journals/Self-Learning:
Practicing Planner (journal), AICP
Planning and Development Network, Top
50 Websites, www.planetizen.com/sites
Page 18 of 49
Human Resources
Benefits
Human Resources
Courses/Workshops:
Employee Benefits Planning, USF/Cont.
Education
Courses/Workshops:
The Fundamentals of Human Resource
Management, MCC
Fundamentals of Human Resources
Management, AMA
Human Resources Management
Introduction, USF/Cont. Education
SHRM Certification Preparation Course
(preparation for PHR and SPHR
certification), MCC
Professional in Human Resources
(preparation for PHR and SPHR
certification), USF/Cont. Education
Human Resources Management Certificate
Program, USF/Cont. Education
Human Resource Certificate Program,
USF/Cont. Education
Compensation
Courses/Workshops:
Basic Compensation and Design,
USF/Cont. Education
Employment Law
Courses/Workshops:
Compliance: Getting on the Right Side of
Employment Law USF/Cont. Education
Page 19 of 49
Conflict Resolution
Courses/Workshops:
Conflict Resolution, MCC
On-Line Learning:
Understanding Conflict, MCC
Contentious Tactics and Conflict
Escalation, MCC
Managing Conflict for Positive Outcomes,
SPC
Managing Workplace Conflict (employee),
MCC
Managing Workplace Conflict (manager),
MCC
On-Line Learning:
Workplace Diversity, MCC
Organizational Inclusion, MCC
Management Skills for the Multi-cultural
Workforce, MCC
Dealing with Diversity, MCC
Diversity: The Real Deal, MCC
Dealing with Difficult People

Courses/Workshops:
MCC
On-Line Learning:
Achieving Success with Difficulty People,
MTI
Resolving Conflict Through Problem
Solving, MCC
The Interpersonal Side of Conflict, MCC
Interpersonal Business Savvy, MCC
Dealing with Emotional
Behavior in Others
Negotiation/Mediation
Courses/Workshops:
Getting Results Without Authority, AMA
On-Line Learning:
Negotiating for a Positive Outcome, MCC
Negotiating with Confidence, MCC
The Negotiation Process, MCC
The Master Negotiator, MCC
Negotiating to Win, MCC
Understanding Yourself & Others
Courses/Workshops:
MCC
On-Line Learning:
Dealing with Difficult Workplace
Behaviors, MCC
Managing Workplace Conflict, MCC
Potential Powder kegs: Identifying &
Diffusing Them, MCC
Courses/Workshops:
Understanding Yourself and Others, USF
Capitalizing on Elements of Personal Style
(*an MBTI-based program), MCC
On-Line Learning:
Organizational Behavior: Principles of
Organizational Behavior, MCC
Organizational Behavior: Understanding
Personality Variables, MCC
Diversity
Courses/Workshops:
Age Diversity, MCC
Cultural Diversity, MCC
Page 20 of 49
(Continued)
Books/Self-Study
How to Win Friends and Influence
People, Dale Carnegie

Introducing Nero-Linguistic
Programming: Psychological Skills for

Understanding & Influencing People,
Joseph OConner & John Seymour
People Skills, Robert Bolton
Social/Management Style, Robert &
Dorothy Bolton
Dynamic People Skills, Dexter Yager &
Ron Ball
Working with Difficult People, Muriel
Solomon
Managing a Diverse Workforce:
Regaining the Competitive Edge, John P.
Fernandez, Lexington Books (2992)
Bridging Differences: Effective Intergroup Communication, William B.
Gudykunst, Sage Publications (1991)
Collaborating: Finding Common Ground
for Multi-Party Problems, Barbara Gray
Getting to Yes: Negotiating Agreement
Without Giving In, Roger Fisher &
William Ury
Page 21 of 49
Laws/Regulations
Laws/Ethics
On-Line Learning:
Laws and Ethics in the Workplace, MCC
OSHA
Courses/Workshops:
OSHA Training for General Industry and
Construction, MTI
On-Line Learning:
ADA
On-Line Learning:
Americans with Disability Act (ADA), MCC
EEO
On-line Learning:
Equal Employment Opportunity, MCC
OSHA
OSHA
OSHA
OSHA
Standards & Compliance, MCC

Recordkeeping & Training, MCC
General Industry Safety, MCC
General Industry Health, MCC
PrivacyE-Mail
On-Line Learning:
No Privacy: Legal Issues in E-Mail, MCC
Family Medical Leave Act-FMLA

On-line Learning:
Family Medical Leave Act (FMLA), MCC
Florida Notary Law Update
Courses/Workshops:
Florida Notary Law Update, MCC
Harassment
On-Line Learning:
Hostile Work Environment-Harassment,
MCC
Workplace Harassment, MCC
Preventing Workplace Harassment:
Guidelines for Managers, MCC
Preventing Workplace Harassment:
Guidelines for Employees, MCC
The Employers Liability and
Responsibility, MCC
Page 22 of 49
Leadership
Basics of Leadership
Empowerment
Courses/Workshops:
Leadership, MCC
Leading to Performance Excellence, FSC
Developing Trust in the Workplace, FSC
Management Principles, MCC
Mastering Organizational Politics,
Influence and Alliances: The Winning
Formula for Experienced Managers, AMA
Dale Carnegie Course, DC
Leadership Training for Managers, DC
Reinvention Weekend, TK
Courses/Workshops:
Empowering Employees for Success, MCC
Coaching and Counseling for Outstanding
Job Performance, AMA
On-Line Learning:
Leadership, MTI
Strengthening Your Position as a Leader,
MCC
Senior Leadership Principles, MCC
Leading for Business Results (7 modules),
MCC
On-Line Learning:
Empowerment in the Workplace, MCC
Energizing & Empowering Employees, MCC
Strategic Management
Courses/Workshops:
Strategic and Long-Rang Planning, MCC
Strategic Planning and Implementation,
FSC
Strategic Planning, MNC
Moving from an Operational Manager to a
Strategic Thinker, AMA
On-Line Learning:
Strategic Management-Planning/Analysis
& Choice, Corporate Implementation, MCC
Visioning and Goal Setting
Courses/Workshops:
Strategic & Long-Range Planning, MCC
Strategic Planning: Processes for
Formulating Winning Strategies, AMA
Controlling Your Own

Emotions/Emotional Intelligence
On-Line Learning:
Setting Goals and Standards, LN2
Articulating a Vision, LN2
Courses/Workshops:
Leading with Emotional Intelligence, AMA
On-Line Learning:
What is Emotional Intelligence? MCC
Increasing Your Emotional Intelligence,
MCC
The Emotionally Intelligent Leader, MCC
Page 23 of 49
Leadership
(Continued)
Books/Self-Study
The Leaders Handbook: Making Things
Happen, Getting Things Done, Peter R.

Scholtes
Whale Done!, Ken Blanchard, et al
Leader Effectiveness Training L.E.T: The
Proven People Skills for Todays Leaders
Tomorrow, Thomas Gordon, Ph.D.
Growing Leaders, Steve Yearout, Gerry
Miles & Richard Koonce
Leading Quietly, Joseph L. Badaracco
Why CEOs Fail: The 11 Deadly Sins and
How Not To Commit Them, David L.
Dottich & Peter C. Cairo
Execution: The Discipline of Getting
Things Done, Larry Bossidy, et al
Primal Leadership: Realizing the Power
of Emotional Intelligence, Daniel
Goleman
The Tao of Leadership, John Heider
Emotional Intelligence, The Managers
Pocket Guide Series, HRD Press
Leading in Tough Times: The Managers
Guide to Responsibility, Trust and
Motivation, Richard S. Deems, et al, HD
Press
Empowerment Takes More Than A
Minute, Ken Blanchard, et al
Strategic Action Planning NOW! A Guide
for Setting and Meeting Your Goals, Cate
Gable, St. Lucie Press
Motivation Management, Thad Green,
Davis-Black Publising
Flight of the Buffalo, James A. Belasco &
Ralph C. Stayer
If Aristotle Ran General Motors, Tom
Morris
Page 24 of 49
Coaching and Counseling
Courses/Workshops:
Coaching Skills for Managers and
Supervisors, CRT
Coaching and Mentoring, USF
On-Line Learning:
Coaching Skills: When to Coach, MCC
Your Coaching Style, MCC
Tips and Techniques for Effective
Coaching, MCC
Mentoring for Success, MCC
Coaching for Performance Excellence, MCC
Delegation
Courses/Workshops:
Empower Employees for Success, MCC
Situational Leadership, MCC
On-Line Learning:
Delegation, MCC
Delegating for Results, MCC
Effective Delegation for Leaders and
Managers, MCC
On-Line Learning:
Supervising Difficulty Employees, MCC
Documenting Discipline, MCC
An Essential Guide to Giving Feedback,
MCC
Understand and Confront Performance
Problems, MCC
A Managers Primer for Ensuring
Accountability, MCC
Interviewing and Selection
Courses/Workshops:
Hiring the Best: Behavioral Interviewing,
MCC
On-Line Learning:
Facilitating Effective Hiring, MCC
Conducting the Behavioral-based
Interview, MCC
Retention, MCC
Interviewing: More Than A Gut Feeling,
MCC
Managing Change
Courses/Workshops:
Who Moved My Cheese?, MCC
The Resilient Manager: How to Bounce
Back in Times of Change, AMA
On-Line Learning:
Management: Organizational Design and
Change Management, MCC
Change Leadership, MCC
Communicating and Reinforcing Change,
MCC
Discipline
Courses/Workshops:
Criticism and Discipline Skills for
Managers, CRT
Page 25 of 49
Management/Supervision (Continued)
Motivating Others
Supervision-Basic Skills
Courses/Workshops:
Fish! Philosophy, MCC
Whale Done! MCC
Empower Employees for Success, MCC
Courses/Workshops:
Supervising Your Employees, USF
Pathways to Mid-management, MCC
Managing for Results (6 modules), MCC
CPM: Certified Public Manager (Level I, II
& II), MCC
The Supervisor/Manager and the Law, USF
On-Line Learning:
Organizational Behavior: Motivation and
Stress Management, MCC
Management: Leadership-Motivation, MCC
Motivate and Recognize Employees, MCC
Breakthrough Motivation, MCC
Performance Management
Courses/Workshops:
Performance Appraisals, MCC
The Effective Facilitator: Maximizing
Involvement and Results, AMA
Managing Performance Improvement, USF
On-Line Learning:
Fundamentals of Supervision and
Management, MTI
The Management Process, MCC
Critical Skills for New and Seasoned
Supervisors, SPC
Understanding the Human Resources
Function, MTI
On-Line Learning:
Whats Behind Appraisal? MCC
Measuring and Recording Performance,
MCC
Preparing the Formal Appraisal, MCC
The Appraisal Interview, MCC
Performance Management, MCC
Human Touch Performance Appraisals,
MCC
Recognition
Courses/Workshops:
Recognizing for Positive Results, MCC
On-Line Learning:
Motivate and Recognize Employees, MCC
Breakthrough Motivation, MCC
Sharing Rewards and Celebrating, MCC
Page 26 of 49
Management/Supervision (Continued)
Books/Self-Study
1001 Ways to Energize Employees, CRT
Empowerment Takes More Than A
Minute, Kenneth Blanchard
People Smarts by Tony Alessandra &
Michael OConnor (Pfeiffer & Company,

1994);
Influence Without Authority by Allan
Cohen & David Bradford (John Wiley
& Sons, 1991);
The Seven Habits of Highly Effective
People by Stephen Covey (Simon &
Schuster, 1989)
The Assertive Manager: Positive Skills at
Work For You, Elaina Zuker
The Essential Drucker, Peter F. Drucker
The Practical Coach: Management Skills
for Everyday Life, Paula J. Caproni
First, Break All The Rules: What the
Worlds Great Managers Do Differently,
Marcus Buckingham & Curt Coffman
Workplace Coaching, The Managers
Pocket Guide Series, HRD Press
Documenting Employee Performance,
The Managers Pocket Guide Series,
HRD Press
Interviewing and Hiring Top Performers,
The Managers Pocket Guide Series,
HRD Press
The Situational Leader, Dr. Paul Harvey
The One-Minute Manager, Kenneth
Blanchard & Spencer Johnson
Make Their Day! Employee Recognition
That Works, Cindy Ventrice, BerrettKoehler Pub.
Performance Measurement Examples,
Jack Zigon, Zigon Performance Group,
Wallingford, PA
How to Measure Employee Performance,
Jack Zigon, Zigon Performance Group,
Wallingford, PA
Page 27 of 49
Development
Assertiveness
Maximizing Personal Potential
On-Line Learning:
Get Assertive, MTI
Professional Assertiveness, MCC
Assertive Communication (simulation),
MCC
Courses/Workshops:
Whale Done! MCC
Four Agreements, MCC
Pathways to Mid-management, MCC
Career Development/Management
On-Line Learning:
Individual Excellence, MTI
Motivation in the Workplace, MCC
Secrets of Success and Achievement, MTI
Courses/Workshops:
Navigating your Career, MCC
Pet Peeves of an Interviewer, MCC
On-Line Learning:
Resume Writing Workshop, MTI
Job Search Strategies, MTI
12 Steps to Successful Job Search, MTI
Talent Development: Planning Your
Career, MCC
Change
Courses/Workshops:
Who Moved My Cheese, MCC
Stress Management
Courses/Workshops:
Stress Management, MCC
Balancing Life and Work, MCC
On-Line Learning:
Work Yourself Happy, MTI
Stress SOS for Women, MTI
Conquer Your Stress, MTI
Dealing with Stress, MCC
On-Line Learning:
Making Change Work for You, MCC
The Paradigm Shift of Change, MCC
Leading Change from the Front Line, MCC
Effective Change Management, LN2
Handling Multiple Priorities
Courses/Workshops:
Managing Multiple Projects and
Geographically Dispersed Projects, MNC
Dealing with Competing Demands:
Mastering the Managerial Balancing Act,
AMA
On-Line Learning:
Time Management and Prioritizing, LN2
Planning and Scheduling Work, LN2
Page 28 of 49
Development (Continued)
Understanding Self & Others
Courses/Workshops:
Capitalizing on Elements of Personal Style
(*an MBTI-based program), MCC
On-Line Learning:
Organizational Behavior: Understanding
Personality Variables, MCC
Organizational Behavior: Principles of
Organizational Behavior, MCC
Experiencing Anger, MCC
Managing Your Anger, MCC
Winning At Work: Breaking Free of

Persona Traps to Find Success, Mel
Sander & Muriel Gray
Self Discipline and Emotional Control,
Pryor Resources, Inc., 1-800-488-0928
Books/Self-Study
Fish!, Stephen C. Lundin, Ph.D., et al

Who Moved My Cheese, Spencer
Self-Esteem and Peak Performance
(audio or video) Pryor Resources Inc.,
800-488-0928, www.pryor.com
7 Habits of Highly Effective People,
Stephen Covey
Getting Things Done: The Art of
Stress-Free Productivity, David Allen
Turbulent Change: Every Working
Persons Survival Guide, Peter R.
Garber, Davis-Black Publishing
The Real Solution Assertiveness
Workbook (contact
www.growthcentral.com to order)
Your Perfect Right: a guide to assertive
behavior, Robert E. Alberti
Filling the Glass: The Skeptics Guide
to Positive Thinking In Business, Barry
Maher
How To Be A Star At Work: 11
Breakthrough Strategies You Need to
Succeed, Robert E. Kelley
Happiness Is A Serious Problem,
Dennis Prager
Page 29 of 49
Planning/Organizing/
Meeting Management
Organizational Skills
Courses/Workshops:
Office Management Skills, MCC
How to Balance Priorities and Manage
Multiple Projects, CRT
Managing Chaos: How to Set Priorities and
Make Decisions Under Pressure, AMA
On-Line Learning:
How to Get Everything Done, MCC
Making Your Time Count, MCC
Project Time Management, MCC
Organize to Remember, MCC
Planning and Scheduling Work, LN2
Project Management
Courses/Workshops:
Project Management, CRT
Real-World Project Management, CRT
Project Management Essentials, MNC
Techniques for Successful Project
Management, MNC
Managing Multiple Projects and
Geographically Dispersed Projects, MNC
Program Outcome Measurement, MCC
Best Practices for the Multi-Project
Manager, AMA
On-Line Learning:
Project Management (5 modules), MTI
Project Management Mechanics, SPC
Project Cost Management and Estimating,
SPC
Project Scope-Defining and Managing, SPC
Project Management Courses for IT
Professionals, SPC
Effective Project Management, MCC
Strategic Planning
Courses/Workshops:
Strategic and Long-Range Planning, MCC
Strategic Planning and Implementation,
FSC
Strategic Planning, MNC
Strategic Planning: Processes for
Formulating Winning Strategies, AMA
On-Line Learning:
Business, Government, and Society:
Strategic Management, MCC
Planning and Managing Business Strategy
(8 modules), MCC
Time Management
Courses/Workshops:
Eat That Frog, MCC
Time Management, MCC
What Matters Most-A Franklin Covey
Class, SPC
On-Line Learning:
Analyze Your Use of Time, MCC
Set Goals and Prioritize Your Use of Time,
MCC
Managing Time, MCC
Eliminate Time Wasters, MCC
Time as a Resource, MCC
How To Get Everything Done, MCC
Meeting Management
Courses/Workshops:
Conducting Effective Meetings, MCC
Parliamentary Procedures, MCC
Legal Requirements of Public Meetings,
USF/FIOG
Page 30 of 49
Planning/Organizing/
Meeting Management (Continued)
On-Line Learning:
Planning a Meeting, MCC
Following up a Meeting, MCC
Making a Contribution to a Meeting, MCC
Making Meetings Happen, MCC
Meeting Management for Leaders and
Participants, MCC
Facilitation Skills/Leading Meetings
Courses/Workshops:
Facilitating Skills for Meeting Leaders,
MCC
On-Line Learning:
Leading a Meeting, MCC
Leading Meetings to Success, MCC
The Successful Facilitator, MCC
The Complete Guide to Facilitations, MCC
A Complete Guide to Facilitation, MCC
Books/Self-Study
How To Make Meetings Work, Michael

Doyle, et al
First Aid for Meetings: Quick Fixes &
Major Repairs for Running Effective
Meetings, Charles Hawkins
Complete Idiots Guide to Meeting &
Event Planning, Robin E. Craven, et al
Meeting Magic: The Facilitators Guide
to Leading Productive & Interactive
Meetings, Harry Eggleton, et al
The Facilitators Fieldbook: Step-byStep Procedures, Checklists and
Guidelines, Samples and Templates,
Thomas Justice & David W. Jamieson,
et al
Eat That Frog, Brian Tracy
First Things First Every Day: Because
Where Youre Headed is More
Important Than How Fast Youre
Going, Stephen R. Covey
If Your Havent Got the Time to do it
Right, When Will You Find the Time to
do it Over?, J.J. Mayer
The Performance Edge: New Strategies
to Maximize Your Work Effectiveness
and Competitive Advantage, R. K.
Cooper
First Things First, Stephen R. Covey, et
al
The 10 Natural Laws of Successful
Time & Life Management: Proven
Strategies for Increased Productivity
and Inner Peace, Hyrum W. Smith
How to be Organized In Spite of
Yourself: Time & Space Management
That Works With Personal Style, Sunny
Schlenger & Roberta Roesch
Page 31 of 49

Analytical Skills
Courses/Workshops:
Critical Thinking, MNC
Essentials of Analysis, MNC
Advanced Data Analysis Techniques and
Strategies, MNC
Cost-Benefit Analysis, MNC
Data Analysis and Interpretation, MNC
Tools for Improving Performance:
Analytical Techniques, MNC
On-Line Learning:
Thinking Clearly and Analytically, LN2
Critical Thinking
Courses/Workshops:
Creativity and Innovation, MNC
Intellectual Exchange/Being Innovative,
MCC
The Brain Power Course: Learn to Develop
Your Thinking Skills, AMA
Critical Thinking: A New Paradigm to Peak
Performance, AMA
On-Line Learning:
Thinking Creatively, MCC
The Role of Critical Thinking in
Organizations, MCC
Strategies for Facilitating Critical Thinking,
MCC
Systems-thinking Models & Thinking
Skills, MCC
On-Line Learning:
Making Effective Decisions, MCC
Rational Problem-Solving and DecisionMaking, MCC
Dynamic Decision-Making, MCC
Implementing & Evaluating a Decision,
MCC
Solution Thinking for Breakthrough
Decisions, MCC
Making Decisions, Weighing Risks, LN2
Problem-Solving
Courses/Workshops:
Zap the Gaps, MCC
Turning Problems into Opportunities, MCC
A Problem-free Approach To Problem
Solving, MCC
Problem Solving, MNC
The Problem-Solving and Decision-Making
Workshop, AMA
Problem Solving and Decision Making, USF
On-Line Learning:
Rational Problem-Solving and DecisionMaking, MCC
Creative Problem-Solving and Effective
Thinking, MCC
Framing the Problem, MCC
Generating Alternatives in Problem
Solving, MCC
Identifying Problems and Solving
Problems, LN2
Decision-Making
Courses/Workshops:
The Problem-Solving and Decision-Making
Workshop, AMA
Problem Solving and Decision Making, USF
Page 32 of 49

(Continued)
Books/Self-Study
The Problem-Solving & DecisionMaking Toolbox, Paul Wildman & John

Warner, HRD Press
Making Hard Decisions: An
Introduction to Decision Analysis,
Robert T. Clem, Wadsworth Publishing
(1996)
Creative Problem Solving, Donald H.
Inleiss, American Management
Association (1988)
Decision Traps: Ten Barriers to Brilliant
Decision-Making and How to Overcome
Them, Edward J Russo, et al
The Art of Systems Thinking: Essential
Skills for Creativity and Problem
Solving, Joseph OConnor & Ian
McDermott, Thorsons Publishers
(1998)
Page 33 of 49
Public Works:
Carpentry
Landscaping
Courses/Workshops:
Carpentry and Cabinet Making, MTI
Courses/Workshops:
Waterwise Landscaping-Mother Natures
Answer, MCC
Native Florida Plans and Xeriscape, MCC
Care for Your Florida Landscape for
Industry, SCTI/PWA
Landscape Plants and Problems,
SCTI/PWA
Trouble Shooting Landscape Problems,
SCTI/PWA
Chainsaw and Chipper Operation Plus,
SCTI/PWA
Construction
Courses/Workshops:
Building Construction Helper (450 hrs.),
MTI
Building Construction Technician (600
hrs.), MTI
Building Construction Codes, SPC
Florida Building Codes Structural Core vs.
Standard Building Codes, SPC
Hurricane-Resistant Residential
Construction SSTD (10-99), SPC
NEC Code Concepts and Applications I &
II, SPC
Construction Technology (20 mos.), MTI
Drafting
Courses/Workshops:
CAD Drafting (80 hrs.), MTI
Electrical
Courses/Workshops:
Electricity, MTI
Electricity Fundamentals, MTI
Basic Residential and Commercial
Electricity, MTI
HVAC
Courses/Workshops:
Air Conditioning Technician (1350 hrs;
EPA Refrigerant Recovery Training &
Certification available; NCCER Accredited),
MTI
Air Conditioning and Refrigeration, MTI
ARI/EPA Refrigerant Containment, SCTI
Maintenance
Courses/Workshops:
Mechantronics (1350 hrs; NCCER
Accredited), MTI
Industrial Maintenance (13 mos.), MTI
Reading Blueprints/Schematics/Maps
Courses/Workshops:
Blueprint Reading and Schematics (course
within the Industrial Maintenance
Program), MTI
Blueprint Reading Mechanical (51 hrs.),
MTI
Blueprint Reading-Architectural (51 hrs.),
MTI
Blueprint Reading, SCTI/PWA
Plan and Map Reading, SCTI/PWA
Welding
Courses/Workshops:
Basic-Advanced, MIG, TIG, & Pipe (51 hrs.
each), MTI
Welding (1170-hour certificate program;
NCCER Accredited), MTI
Applied Welding Technology, SCTI
Page 34 of 49
Public Works:
(Continued)
Plumbing
Courses/Workshops:
Plumbing, MTI
Page 35 of 49
Public Works:
Heavy Equipment/Transportation
Driving/CDL
Traffic Control
Courses/Workshops:
Commercial Drivers License: Pre-Trip
Inspection, SCTI/PWA
General Knowledge Written Test Prep,
SCTI/PWA
Courses/Workshops:
Flagging, SCTI/PWA
Florida Intermediate Maintenance of
Traffic, SCTI/PWA
Florida Advanced Maintenance of Traffic,
SCTI/PWA
Heavy Equipment Operation

Courses/Workshops
:
Gradall Excavator, SCTI/PWA
Walking Excavator (Mezi), SCTI/PWA
Backhoe/Front-End Loader (rubber tires),
SCTI/PWA
Industrial Lift Truck Training, SCTI/WPA
GIS/GPS
Courses/Workshops:
Geographic Information Systems (GIS),
USF
Global Positioning Systems (GPS), USF
FL Geographic Data Library Using Arcview
3.x, UF/Treeo
GIS Arcview 3.x, UF/Treeo
Introduction to GPS Mapping Systems,
UF/Treeo
Migrating to Arcview 8, UF/Treeo
Public Works
The Public Works Academy, affiliated with
Sarasota County Technical Institute
(SCTI), offers a wide range of public
works related training and education
programs. The training offered by the
Public Works Academy addresses
beginning to advanced skill development
needs. For more information, contact the
Public Works Academy at 941-924-1365,
ext 62473.
Page 36 of 49
Entrepreneurial Awareness
Courses/Workshops:
Business Creativity & Innovations,
USF/FIOG
Innovation
Courses/Workshops:
Creativity and Innovation, MNC
Intellectual Exchange/Being Innovative,
MCC
Business Creativity and Innovation, USF
On-Line Learning:
Generating Creative and Innovative Ideas,
MCC
Performance Measurement
Courses/Workshops:
Organizational Self-Assessment, FSC
Balanced Scorecard for Performance
Excellence, FSC
Benchmarking: Practical Applications, MNC
Performance Measurement: Improving
Organizational Outcomes, MNC
Quality
Courses/Workshops:
Introduction to ISO 9001:2000, MCC
Balanced Scorecard, MNC
Understanding the Sterling Criteria: A
Management System for World
Performance, FSC
Building Your Organizational Profile, FSC
Improving Quality and Productivity Using
Measurement (48 hrs), SPC
Introduction to Quality Assurance &
Quality Control, MCC
Business Re-engineering: Improvement
Process for Government, USF/FIOG
On-Line Learning:
Total Quality (5 modules), MTI
10 Tools for Quality, MCC
Six Sigma Introduction, MCC

Using Measurement for Improving Quality
Productivity and Customer Satisfaction,
SPC
Boot Camp for Quality, SPC
Statistical Process Control
On-Line Learning:
Statistical Process Control (7 modules),
MCC
Work Process Improvement
Courses/Workshops:
Process Management for Performance
Excellence, FSC
Process Improvement Techniques, MNC
Process Management: Process Mapping
and Work Simplification, AMA
On-Line Learning:
Continuous Improvement in the
Workplace, MCC
Implementing Improvements, MCC
Books/Self-Study
The Balanced Scorecard, Robert S.

Kaplan & David P. Norton, Harvard
Business School Press
Where the Hell Are We?, John W.
Myrna, Quick Study Press
100 Quick Tips for Business Success,
John W. Myrna, Quick Study Press
The Process Analysis Workbook for
Government, Gerard Bruno, ASQC
Quality Press, Milwaukee
What Works: Assessment,
Development, and Measurement,
Laurie J. Bassie & Darlene Russ-EFT,
editors, ASTD Press
Implementing Performance
Measurement in Government, Joni L.
Leithe, Government Finance Officers
Association
Page 37 of 49
(Continued)
Florida Sterling Council

Florida Sterling Council: A variety of
training programs are offered through the
Governors Florida Sterling Council to help
individuals and organizations improve
performance excellence. For more
information on training offered by the
Sterling Council, contact them through the
website or phone number listed in the
Resource Section of this catalog.
Page 38 of 49
City of Sarasota
The City of Sarasota is committed to
providing a safe and healthy work
environment for City employees.
As a part of this continuing effort, Risk
Management has developed and
administers training programs that
address a variety of topics and safetyrelated subjects.
Some of the classes
provided include:
On-line Learning:
OSHA Standards & Compliance, MCC
OSHA Recordkeeping & Training, CC
OSHA General Industry Safety, MCC
OSHA General Industry Health, MCC
Safety
Courses/Workshops:
The following courses are provided by
UF/Treeo:
Hazardous Materials for the Non-Chemist
40-Hour OSHA Course
CPR
First Aid
8-Hour OSHA Refresher
Defensive Driving
Accident
Respiratory Protection
Investigation
Permit-Required Confined Space
Cumulative Trauma
Heat Exhaustion
Excavation and Trenching
Disorders
Chlorine Safety and Emergency Response
Material Handling
Hazard Identification Chemical Compatibility and Storage
U.S. DOT Hazardous Materials/Waste
Transportation
Risk Management personnel will provide
training materials, instruct classes and/or
On-Line Learning:
assist employees and departments in
First Aid, MCC
securing needed services through referrals
First Aid/CPR, MCC
to educational entities that are trained in
Defense Against Crime, MCC
the needed field of expertise.
Office Safety, MCC
Back Safety, MCC
If you are interested in safety training,
Health, Safety & Security Challenges, MCC
referrals or materials, contact Risk
Asbestos Awareness, MCC
Management at 954-4143 for assistance.
Confined Space Entry, MCC
This will help you get the information you
Electrical Safety, MCC
need to insure you get the most
Forklift Safety, MCC
appropriate, cost effective and quality
Hazard Communication: Identifying the
training possible.
Dangers, MCC
Hazmat Awareness, MCC
FEMA
Hazardous Waste-Emergency Response
Overview, MCC
Courses/Workshops:
Personal Protective Equipment, MCC
FEMA Regulations, SPC
Powered Hand Tool Safety, MCC
Safety Orientation, MCC
OSHA
Trenching & Shoring, MCC
Welding Safety-Safe Work With Hot Work,
Courses/Workshops:
MCC
OSHA Training for General Industry and
Welding and Cutting Safety, MCC
Construction,
Machine Guarding, MCC
MTI
Heat Stress, MCC
Fire Safety, MCC
Fire Safety Fundamentals, LN2
Respiratory Protection, MCC
Page 39 of 49
Teams
Facilitation Skills
Courses/Workshops:
On-Line Learning:
Team Facilitation and Decision-Making,
MCC
A Complete Guide to Facilitation, MCC
Team Leadership, MCC
Establishing a Shared Purpose, MCC
Clarifying Team Roles and Procedures,
MCC
Conducting Effective Team Meetings, MCC
Teambuilding
Courses/Workshops:
Team Building Skills for Managers and
Supervisors, CRT
Teambuilding, MCC
Leadership Skills and Team Development
for Managerial Success, AMA
Managerial and Teambuilding Skills for
Project Managers, AMA
On-Line Learning:
Foundations for Building Effective Teams,
MCC
Team Leadership, MCC
How to Lead a Team, CRT
Leading a Team, MCC
Leading Effective Teams, MCC
Team Building is an Inside Job, MCC
On-Line Learning:
Foundations for Building Effective Teams,
MCC
Developing Your Team, MCC
How to Lead a Team, CRT
Leading a Team, MCC
Leading Effective Teams, MCC
Motivating Your Team, MCC
Resolving Team Conflict, MCC
Establishing a Shared Purpose, MCC
Teamwork
Courses/Workshops:
Teamwork, MCC
On-Line Learning:
Participating in Project Teams, MCC
Achieving Results as a Cross-functional
Team, MCC
Being a Team Player, LN2
Books/Self-Study
Team Development and Maintenance

Courses/Workshops:
Team Building Skills for Managers and
Supervisors, CRT
Faultless Facilitation, 2nd Edition, Lois

B. Hart, Ed.D., HRD Press
Leading Self-Directed Work Teams: A
Guide to Developing New Team
Leadership Skills, Kimball Fisher
Team Players and Teamwork: The New
Competitive Business Strategy, Glenn
Parker
Teamwork: We Have Met the Enemy
and They are Us, M.M. Starcevich &
S.J. Stovell, Center for Management
and Organization, (1990)
Cross-Functional Teams: Working With
Allies, Enemies, and Other Strangers,
Glenn Parker
Finding A Way To Win: The Principles
of Leadership, Teamwork and
Motivation, Bill Parcells & Jeff Coplon
The Magic of Teamwork, Pay & Denney
Williams, James D. Thomas Nelson
Publishers (1997)
Successful Team Building, Thomas L.
Quick, The WorkSmart Series, AMA
Page 40 of 49
Public Works - Utilities:

Water/Wastewater/Stormwater
Stormwater Management
Wastewater Management
Courses/Workshops:
Stormwater, Erosion, Sediment Control for
Inspectors or Contractors, SCTI/PWA
Understanding the Stormwater Program in
Sarasota County, SCTI/PWA
Advanced Stormwater System Design,
TREEOCenter
Courses/Workshops:
FW & PCOA Short School, SCTI/PWA
Management and Supervision for
Wastewater Operators, UF/TREEO
Water Management
Courses/Workshops:
FW & PCOA Short School, SCTI/PWA
Management and Supervision for Water
Operators, UF/TREEO
Chemical Compatibility and Storage,
UF/TREEO
Mathematics for Water/Wastewater
Operations, UF/TREEO
Class D Operators License Test Prep and
Test, SCTI/PWA
On-Line Learning:
Chemical Compatibility and Storage,

UF/TREEO
Mathematics for Water/Wastewater
Operations, UF/TREEO
Class D Operators License Test Prep and
Test, SCTI/PWA
On-Line Learning:
Wastewater Analysis, UF/TREEO
Wastewater Process Control, UF/TREEO
Wastewater Reclamation and Reuse,
UF/TREEO
**More on-line courses are availablesee
UF/TREEO in Resource Section for contact
information)
Water/Wastewater Treatment
Operator A, B, C
Correspondent classes are available from
California State, Michigan State
University, Indiana State University and
others. Approved courses are listed on
the DEP Wastewater Treatment Plant
Operator Handbook
**More on-line courses are availablesee
UF/TREEO in Resource Section for contact
information)
Page 41 of 49
Utilities:
Water/Wastewater/Stormwater
(Continued)
Books/Self-Study
Basic Activated Sludge Process Control-
PROBE (Order No: E4009)

Basic Course for Wastewater Treatment
Plant Operators (Order No: OE0110)
Basic Maintenance of Circular
Secondary Clarifiers-PROBE (Order No:
E70009)
Basic Maintenance of Circular
OE0390)
Basic Maintenance of Diffused Aeration
Systems-PROBE (Order No: OE0420)
Basic Maintenance of Mechanical
Aeration Systems-PROBE (Order No:
OE0421)
Basic Maintenance of Rectangular
OE0422)
WEF/ABC Wastewater Operators Guide
to Preparing for the Certification
Examination, 2nd Edition
Wastewater Collection Systems
Operator Certification Studybook
**Call 1-800-666-0206 or contact
www.WEF.ORG to order materials above
materials
Page 42 of 49
Code Enforcement
Department of Transportation
Level I: Fundamentals of Code

Enforcement,
USF/FIOG
Level II: Administrative Aspects of Code
Enforcement, USF/FIOG
Level III: Legal Issues of Code
Enforcement,
USF/FIOG
A variety of DOT Certification and

advanced training courses are available
through the SCTI Public Works Academy.
For further information, contact the
Academy at 941-361-6957.
Commercial Drivers License/CDL

Commercial Drivers License-Pre-Trip
Inspection, SCTI/PWA
General Knowledge Written Test Prep,
SCTI/PWA
Code Enforcement/SBCCI
ICC (International Code Council)
Certifications are available for:
inspectors, plans examiners, code
enforcement officials, permit technicians,
special inspectors, and UST/AST. To learn
more about these certifications, or for
information on available training
programs, contact ICC at
www.iccsafe.org/training/seminars.
For information on other occupationally
relevant workshops and seminars, contact
SBCCI (Southern Building Code Congress
International) at www.sbcci.org.
Criminal Justice/Law Enforcement
Correctional Officer Certification
Program/Basic Recruit Correctional Officer
Certifications, SCTI
Law Enforcement Officer Recruitment
Certifications Program/Law Enforcement
State Certification,
Criminal Justice Academy, SCTI.
Engineering/PE
Information on acquiring and maintaining
the Professional Engineer certification can
be obtained from the Florida Board of
Professional Engineers at 850-521-0500
or www.fbpe.org. For a complete list of
continuing education providers, including
the Public Works Academy at SCTI, go to
www.fbpe.org/education/index.php.
Human Resources
PHR-Professional in Human Resources
SPHR-Senior Professional in Human
Resources
For information on acquiring or
maintaining the PHR/SPHR certification,
contact the HR Certification Institute at
866-898-HRCI or www.hrci.org.
To learn about programs in the
Sarasota/Tampa Bay area, contact USF at
813-974-8021 or www.outreach.usf.edu.
Master Gardner
For information on this program, contact
Mark Shelby, Sarasota County Master
Gardner Coordinator, at 941-316-1000 or
by e-mail at
ww.sarasota@mail.ifas.ufl.edu.
Payroll
Certified Payroll Professional Exam Review
(6 hrs.), SPC
Page 43 of 49
(Continued)
Pool Operator
AFO-Aquatic Facility Operator, NSPF
CPO-Certified Pool/Spa Operator, NSPF
Procurement/NIGP Certifications
For information on how to acquire
CPPB/CPPO certifications, contact the
UPPCC at www.certification@nigp.org, or
call 800-367-6447, ext. 236.
Water/Wastewater
Water Plant Operator Class A-Licensure,
UF/TREEO
Water Plant Operator Class D Operators
License, SCTI/PWA
Water Treatment Plan Operators for DLicensure (on-line), UF/TREEO
Backflow Tester Certification, SCTI/PWA
Backflow Prevention Assembly Tester
Training and Certifications, UF/TREEO
Continuing education courses needed to
maintain certification are available
through the Public Works Academy at
SCTI.
Page 44 of 49
Index of Skills
Page
Accounting
Page
7, 8
Customer Service
17
Active Listening
14
Dealing with Difficult Customers/People
17, 20, 21
ADA
22
Dealing with Emotional Behaviors
20, 21
Adult Basic Education
10
Decision Making
32-33
Analytical Skills
32
Delegation
25, 27
Assertiveness
28, 29
Dictation
8, 9
Basic Job Skills
10-11
Discipline
25, 27
20, 21
Benefits
19
Diversity
Blueprints & Schematics
34
Drafting
Budgeting
7, 9
34
Driving/CDL
36, 43
Business
12-13
E-Business
12, 13
Business Etiquette
10, 11
E-Commerce
12, 13
11
E-mail
16, 22
28, 29
Editing
10, 11
Business Law
Career Development
Carpentry
34
EEO
43-44
Effective Communication
Change/Dealing with
25, 28
Electrical/Electrical Construction
Change/Managing
25, 28
Emotional Intelligence
Coaching/Counseling
25, 27
Employment Law
Communication
14-15
Empowerment
Compensation
19
Entrepreneurial Awareness
Computer Skills
16
Ethics
Conflict Resolution
20, 21
Facilitation Skills
Construction
34-35
FEMA
Constructive Feedback
14, 15
Finance
Continuous Improvement
37-38
FMLA
Contract Management
Controlling Your Own Emotions
8
23, 24
Fund Raising
22
14, 15
34
23, 24
19
23, 24
37
12, 13, 22
31, 40
39
7, 9
22
12, 13
GED Preparation
CPR/First Aid
39
Getting Your Ideas Across
Criminal Justice
43
GIS/GPS
Critical Thinking
32
Goal Setting
10
14, 15
36
23, 24
For more information about available training and development opportunities,

call your Human Resources Department at 951-3630.
Page 45 of 49
Index of Skills
(Continued)
Page
Page
Grammar/Punctuation
10, 11
Performance Appraisals
26, 27
Grant Writing/Administration
12, 13
Performance Management
26, 27
Handling Multiple Priorities
28, 29
Performance Measurement
37
Harassment
22
Personal/Professional Development
28-29
Heavy Equipment Operation
36
Persuasive Communication
14, 15
HUD Funding
18
Planning and Organizing
29-31
Human Resources
HVAC
Influence
Innovation
19, 43
34
14, 15
37
Plumbing
35
Presentation Skills/Public Speaking
14, 15
Problem Solving
32-33
Project Management
30, 31
20-21
Proofreading
10
Interviewing & Selection
25, 27
Public Relations
15
Job Survival Skills
10, 11
Public Works
Judicial Knowledge
Landscaping
12
34, 43
Purchasing/Procurement Processes
Quality/Quality Improvement
Law Enforcement
43
Reading
Laws/Regulations
22
Recognition
Legal Terminology
12
Records Management
34-36,
41-42, 43, 44
8
37-38
11
26, 27
8
Leadership
23-24
Resource Management
12
Maintenance/Industrial
34-35
Safety/Industrial
39
25-27
Safety/OSHA
39
Marketing
12, 13
Safety/Personal
39
Media Skills
15
39
Math
11
Service Recovery
17
Meetings/Meeting Management
30, 31
Setting Performance Expectations
Motivation/Motivating Others
26, 27
Sexual Harassment
22
Negotiation/Mediation
20, 21
SHIP Program
18
Statistical Process Control
37
Statistics
37
41
Notary
Office Management
22
7, 9
26, 27
OSHA
22, 39
Stormwater
Organizational Skills
30, 31
Strategic Management
23, 24
Strategic Planning
30, 31
Payroll Processes & Procedures
7, 43

Page 46 of 49
Index of Skills
(Continued)
Page
Stress Management
28, 29
Supervision
26, 27
Teams/Facilitation
40
Teams/Teamwork
40
Teams/Building and Managing
40
Technical/Professional Skills
Telephone Skills
Time Management
Traffic Control
Transcription
Understanding Self & Others
Urban Planning/Zoning
Visioning & Goal Setting
43-44
17
28, 30, 31
36
8
20, 21, 29
18
23, 24
Water
41, 42, 44
Wastewater
41, 42, 44
Welding
34
Work Process Improvement
37
Writing/Written Communication
11, 15

Page 47 of 49
Resource List
Area Colleges/Universities:
Technical/Computer:
MCC Manatee Community College (AS,

AAS and associate degree programs,
certificate programs, continuing
education, professional development,
customized training programs and on-line
learning), Corporate and Community
Development, 941-752-5203 (Bradenton
Campus) or 941-363-7000 (Center for
Innovation and Technology, Lakewood
Ranch), www.mccfl.edu
PWA Public Works Academy,

941-924-1365, ext. 62473,
www.sarasotatech.org/programs/public_w
ords_academy.htm
SPC St. Petersburg College/Corporate

Training (associate, bachelor and graduate
degree programs, certificate programs,
continuing education, professional
development, customized training
programs, on-line classes),
www.spcollege.edu/icot, 727-341-4772
UF/Treeo University of Florida/Treeo
Center,
352-392-9570, www.treeo.ufl.edu
USF University of South Florida
(associate, bachelor and graduate degree
programs, certificate programs,
professional development),
941-974-2403, www.outreach.usf.edu
USF/FIOG University of South
Florida/Florida Institute of Government
(workshops, seminars, custom-designed
programs), 813-974-2345,
www.cas.usf.edu/iog
MTI Manatee Technial Institute

(associate degrees and various
certification and licensing programs),
941-751-7900,
www.manatee.k12.fl.us/sites/mti
SCTI/PWA Sarasota County Technical
Institute & Public Works Academy
(associate degrees and various
certification and licensing programs),
941-924-1365, www.sarasotatech.org
Other Educational Organizations:
AMA American Management
Association, www.amanet.org/index,
212-586-8100/800-262-9699
BW Baywinds Learning Centers
(workshops/seminars), 813-977-0996
813-977-0996
CRT CareerTrack/Fred Pryor Seminars
(seminars, on-line, self-study materials),
www.careertrack.com, 800-556-3012
DC Dale Carnegie
(workshops/seminars),
www.swflorida.dalecarnegie.com,
941-378-1529
FMC Financial Management Concepts
(workshops/seminars/certificate
programs), www.mgmtconcepts.com,
703-790-9595
Page 48 of 49
Resource List
FSC The Florida Sterling Council
(workshops, conferences, consultation),
www.floridasterling.com,
850-922-5316
LN2 Learn2 (computer-based
tutorials), www.tutorials.com/catalog,
800-544-1023
MNC Management Concepts
(workshops, customized programs)
www.mgmtconcepts.com, 703-790-9595
NIGP National Institute of
Government Procurement (procurement
foundation courses, seminars),
www.nigp.org/educate/classlst.htm
NSPF National Swimming Pool
Foundation, www.nspf.com, 719-5409119
SKP SkillPath (seminars),
www.skillpath.com,
800-873-7545
TK Tesserack (executive development,
customized programs),
www.tesserack.com, 941-366-1540
Additional Area Resources

GC Goshen College (associate, bachelor
and graduate degree programs in
Organization Management and
Management Information Systems),
941-906-8883, www.goshen-sarasota.edu
(Continued)
IC International College (associate,

bachelor and graduate degree programs
include Accounting, Business
Administration, Computer Information
Technology, and Management. On-line
academic programs include MPA and
Interdisciplinary Studies),
888-609-3874,
www.internationalcollege.edu
KC Keiser College (associate degree,
bachelor degree and continuing education
programs, customized training programs,
on-line AA programs including Business
Administration, Accounting, Computer
Network Administrator and Electronic
Commerce),
941-907-3900, www.keisercollege.edu
NH New Horizons Computer Learning
Center (classroom and on-line), 941-3082000, www.newhorizons.com. New
Horizons offers certification in the
following areas: Microsoft, Internet
Professional, ComTIA, Oracle, Linux,
Novell, Information Security, Internet and
Computing Core.
WC Webster College (graduate degree
programs-MBA, Counseling, Human
Resource Development, customized
programs), 941-365-7040,
www.webster.edu/sarasota
This catalog was designed, developed and
produced by:
In cooperation with
the City of Sarasota and
Manatee Community College
868 Patterson Drive
34234
Sarasota, FL
nextstep@prodigy.net
Page 49 of 49

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Training and Development

Table of ContentsMajor Headings

Basic Job Skills

Problem Solving/Decision Making

Instructions for Using This Catalog

For more information about training and development opportunities, call

Preferably at the normal

Ask for personal instruction,

In an area free from

Learn from presentations,

Wherever new assignments

Learn by taking full authority

Where the needed skill

Take full responsibility and

Take full responsibility and

Within or outside the

At work locations, outside

Attend courses offered by

Read books, manuals,

Learn by teaching others

Away from work

Practice and demonstrate

Practice differs from training in its emphasis on repetition that

Feedback is needed to tell us where we are in our journeyif we are

Reinforcement Reinforcement is the positive consequence that results when

Sometimes positive performance is blocked by obstacles outside of

additional 31 supplemental seminars that

Budgeting Books, CRT

Basic Job Skills

MCC-Bradenton Campus, 941-752-5203,

Basic Job Skills

Fundamentals of Technical Writing, MTI

Copyediting: A Practical Guide (Grish

Administrative Law, SCTI

The Power of Ethical Management,

Getting Your Ideas Across

Public Relations/Media Skills

E-Writing: 21st Century Tools for

On-line courses provided by the Citys IT

On-line courses are available from your

If you are interested in either on-line or

Pleasing Your Hard to Please Customers,

Customer Service Recovery

Professional Telephone Skills, CRT

AICP, American Institute of Certified

FPZA, Florida Planning and Zoning

PAB, Planning Accreditation Board,

Dealing with Difficult People

People, Dale Carnegie

Programming: Psychological Skills for

Standards & Compliance, MCC

Family Medical Leave Act-FMLA

Controlling Your Own

Happen, Getting Things Done, Peter R.

Minute, Kenneth Blanchard

People Smarts by Tony Alessandra &

Michael OConnor (Pfeiffer & Company,

Maximizing Personal Potential

Winning At Work: Breaking Free of

Fish!, Stephen C. Lundin, Ph.D., et al

How To Make Meetings Work, Michael