FACULTY OF SCIENCE, TECHNOLOGY AND

HUMAN DEVELOPMENT
TECHNICAL WRITING
(UWB 20302)
(PROPOSAL)
TOPIC : UTHM STUDENTS PROBLEM TOWARD BUSES

NAME

MATRIC
NUMBER

AHMAD HAFIZUDDIN B. AHMAD FUAD

CI130005

MOHD ANIS HAFIZ B. YUSMIDO

AF130124

MUHAMMAD AZIM B. SULAIMAN

CD130042

FASHA FARHANA BINTI KARIM

AF130033

NURALIFAH BINTI NASEB

AP130071

NUR ZARINA BINTI SALLEH

AP130112

RADNAZATUL SYAHIRA BINTI MOHD NAWAWI

AP130060

1.0

BACKGROUND OF THE STUDY

Nowadays public transportation has become very important for everyone especially

among students. With this transport facilities, students will be able to go to campus easily.
Furthermore, public transport can reduce risk of getting involve with accident and can prevent
traffic congestion. So, there will be no wonder if the students like to take a public transport rather
than another transport.
In University Tun Hussein Onn Malaysia (UTHM), there are three companies that
provide buses service for the students which are Etika Delta, Sikun Jaya and UTHM itself.
According to UTHM`s students there are many problems that they face with this three companies
such as the bus are not following the schedule that have been provided. For examples, the bus are
not on time, always come late and sometimes, there is no bus during the peak hours. Because of
this problem, bus has become too crowded with the students. Moreover, the condition of the bus
are really poor and bad. Students also experience bus breakdown when they are going to the
class or campus.
The driver attitude also contributes to this problem. Because of this problem, the bus will
come late and the students are not satisfied with the quality of bus services.

2.0

STATEMENT OF THE PROBLEMS

Since weve studied in Universiti Tun Hussein Onn Malaysia (UTHM) for a year, we

found that students are facing a lot of problems with the bus system. Students always come to the
class late and lecturers seem do not want to accept any excuses related to the bus. It is important
for us, as students to get to the class on time to avoid them from missed anything during lecture.
Besides, students reported that the driver always exceed the speed limit. They drive the bus
hazardously. About the condition of the bus, some said that the air condition is not function well
and also the seat is not comfortable since some seats are not safe to sit. Thus, there is a need to
determine students problem towards UTHMs shuttle buses.

3.0

OBJECTIVES
1.

To find out the quality service provided by those companies.

2.

To identify the problem face by students toward buses.

3.

To find out the solution with questionnaire and interview methods.

4.0 SIGNIFICANCE OF THE STUDY

Based on our study, it will give us problems that students are facing
towards UTHMs shuttle buses. Within this study, company of the bus can do
something to improve their services in the future. That is why the results of
this study are significant. Besides, students also can think of other way on
how to overcome this problem. At the end of the analysis, we hope that the
problems between students and buses will be solved.
However, if this research has not been carried out, we will not have
any proof to show to the university management that students are facing a
lot of problems with the bus. People will give reason without data since the
bus system is corrupted.
From the positive side, this research is beneficial to the university
management so that they can overcome the problem. This study will be
helpful for the university management to take an action towards the bus
management and observe the drivers attitude. This research is important to
carry out so the student will go early to the class and they wont be scolded
by the lecturers. The students can perform well in studies so that they can
have a bright future.

5.0 LIMITATION OF THE STUDY

This study will be limited to the students who stayed only at residential
college. Thus, the findings may not represent the whole student population
of University Tun Hussein Onn Malaysia (UTHM). Besides, our limitation for
the interview session only for driver bus at UTHM.

6.0 METHODOLOGY
Methodologies used during collecting data are making an observation,
distribute the questionnaires and conduct interview session.
a. Respondents
i. Students
Based on our research, we have chosen 60 students form 3
different residential college which is from Taman Universiti, Tun
Dr. Ismail and Perwira residential college. We had randomly
chosen 20 students by each residential college and consist 10 of
them female and 10 of them from male.
ii. Bus driver
We had chosen 5 of bus driver include male and female
and randomly choose from 2 different bus company which is
Etika Delta and Sikun Jaya.
b. i) Questionnaire
From this research, we have chosen questionnaire as our
method to find the solution and opinion from the students and
bus driver. Our questionnaire consist of 10 questions and divide
by 4 sections. Section A will be answer based from respondent
background, Section B,C and D will be answer by respondents
refer to our objectives.
5

ii) Interview
We had create 5 questions for bus driver to answer
according to the quality of bus services. During the interview
session, we will invite the bus driver to the nearest caf or
restaurant during their break time to answer our question.

c. Procedure
i. Survey
We had divide our task which is half of our group will
conduct survey to find students to complete our questionnaire.
This survey also will conduct during our leisure time in 3 different
residential college.
ii. Interview
Interview session will conduct by the other half of our
group to find bus driver from Etika Delta and Sikun Jaya during
their break time and it will take about 10 to 15 minutes for each
session interview and there will be 5 session of interview.

QUESTIONNAIRES :
TITLE:

UTHM STUDENTS PROBLEM TOWARDS BUSES.

Dear respondents, we are the students of Technical Writing Section 31 from Universiti
Tun Hussein Onn Malaysia (UTHM). We are conducting a research on UTHM Students
Problem Towards Buses for our group project.
Pertaining to the research, we are interested to observe the punctuality of the bus
schedule, to determine students satisfaction towards attitude of the driver(s) and to study
whether the students are comfortable with the bus condition. This study is crucial as it helps us to
find out the satisfaction of students towards UTHM bus services. So, all comments and
suggestions are welcomed. Please take a few minutes to answer the following questions. We
really appreciate the time, comment and your cooperation. Our questionnaire consists of 4
sections. Please answer all questions.
Thank you.

SECTION A
Gender :
7

Male
Female
Age :
Faculty

: ______________________

SECTION B
Please rank the following in order of:
1. Your satisfaction level with the buss service in terms of :
1- Very Bad 2- Bad
3- Moderate
4- Good 5- Very Good
(a) Conditions of the Bus
i)
Environment inside the bus (
ii)
Air condition
(
iii)
Size of the seats
(
iv)
Smoke produced by the bus (

)
)
)
)

(b) Drivers behavior

i)
Follow the speed limit
ii)
Punctuality
iii)
Attitudes of the drivers

)
)
)

(
(
(

Please tick ( / ) the following boxes.

2. How often do you use the bus services?
Very frequently
8

Occasionally
Rarely

SECTION C
3. Do you face any problem with the bus services?
Yes ( )
No ( )
4. Does the Bus driver follow the schedule that had been given?
Yes ( )
No ( )
5. Are you late to the class because of the Bus?
Yes ( )
No ( )
6. .If you are having a problem with the buss schedule, at what time you find it the most
critical to get into the bus?
( ) 8 am -11 am

) 12 pm 5 pm

7. Do you feel safe while you are on the bus?

Yes (

No (

) 8 pm 11 pm

SECTION D
8. Have you ever make a report regarding this issue to University Administration?
Yes (
)
No ( )
9. If you face any problem with the bus, what alternatives do you choose instead of using
the bus?
(
(
(

) walking
) cycling
) others __________

10. If you have a chance to overcome the problems, what kind of options do you prefer?
(i)
Change the company of the bus (
)
(ii)
Report to the university
(
)
(iii)
Others :

THANK YOU

10