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Megan Casey is a Project Coordinator specializing in corporate voice and data environments. Has extensive knowledge of telecom billing, IVR, acd, video conferencing and call accounting systems. Has the ability to evaluate, select and manage contractors on large installation and relocation projects.
Megan Casey is a Project Coordinator specializing in corporate voice and data environments. Has extensive knowledge of telecom billing, IVR, acd, video conferencing and call accounting systems. Has the ability to evaluate, select and manage contractors on large installation and relocation projects.
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Megan Casey is a Project Coordinator specializing in corporate voice and data environments. Has extensive knowledge of telecom billing, IVR, acd, video conferencing and call accounting systems. Has the ability to evaluate, select and manage contractors on large installation and relocation projects.
Droits d'auteur :
Attribution Non-Commercial (BY-NC)
Formats disponibles
Téléchargez comme DOC, PDF, TXT ou lisez en ligne sur Scribd
PROFESSIONAL Accomplished in project coordination working primarily in a corporate voice and
data environment. SUMMARY Supported leading organizations such as Pitney Bowes, Waldenbooks and First Union National Bank. In-depth knowledge of telecom billing, IVR, ACD, video conferencing and call accounting systems. Proven ability to evaluate, select and manage contractors on large installation and relocation projects. Point of contact for all vendor dispatch.
• Consistent, well-organized and dependable performer with the flexibility to
adapt to constantly shifting priorities • Proficient at building strong and positive relationships with vendors, clients, organization management and end-users. • Skilled at customizing documentation and training to effectively communicate with diverse audiences and all levels of end-users • Recognized for a high-energy work ethic, proactive customer service and a dedication to teamwork. • Hardware - AT&T System 85, Avaya, , Audix, PictureTel • Software - Lotus Notes, SAP, MCI VNET, Siebel, Davox
EXPERIENCE: Project Coordinator Project Coordinator – Handling all aspects of project management including designing, estimating and managing structured cabling of voice and data systems, supporting national accounts which includes network deployment coordination and site planning assistance, completing complex projects on time, within budget, and with a high level of customer satisfaction. Responsible for overseeing the entire project from beginning to end, attending all construction meetings and being the main interface with the customer during the project. Insuring that the installation meets all technical specifications.
Verigent, Mooresville, NC 2006 - 2007
Contracting for Black Box Partner with ATT 1 year MAC Analyst – Perform all MAC work on Ayaya systems, Audix/Meridian voicemail, and Vector/VDN changes as required for American Express, Honeywell Chemical, and Firemans Fund Insurance.
Pitney Bowes, Shelton, CT 1999 – 2005
Lead Telecom Support 5+ years Vital technical resource providing technical support to employees, working with vendors on trouble shooting and area builds outs and training new technicians on basic PBX administration and cross connections on Avaya Definity and Audix system. • Coordinated all departmental moves • Help Desk analyst supporting over 20K employees. • Installed, programmed and trained users on phone sets and voicemail • .Effectively educated employees on use of the telephone switch and voice mail systems. • Created end user instructions on voice mail and phone system usage, saving Megan Casey Megan_Casey331@Yahoo.com
• $200K + per year in vendor technician costs.
Consulting Positions, Milford & Shelton, CT 1998
Clients: Executone Information Systems, First Union National Bank 1 year • Tested engineer software upgrades on Eclipse & Medley phone systems. • Coordinated uniformity of floor plans for Tri-State area between project leaders, phone company technicians and First Union contracted technicians.
Communications Technician 6 years Efficiently maintained a PBX communications system supporting 700 users, encompassing installations, software updates and training. Installed AT&T System 85 telephones, maintained voice mail and supported users with training and troubleshooting. • Played major role in relocation of operations, support company acquisition, including cabling for voice and data. Oversaw installation of all cabling voice and data. • Coordinated and facilitated all moves with Maintenance Department and PC/Technical Services. • Produced documentation for technical test procedures and customized instructions for phone and voice mail. • Evaluated and selected cabling vendor for a floor expansion then managed the entire process (scheduling, job oversight, cross connects and invoicing). • Contracted vendors to perform complete wiring of new office space; as principal point of contact for expansion, worked closely with technicians and blueprints to ensure wiring requirements were met. • Evaluated and selected paging system vendors and handled all billing and troubleshooting. • Mentored and trained Helpdesk staff on how to set up video conferencing and voice mail programming.
EDUCATION University of Bridgeport, Bridgeport, CT
B.S. in Business Management – In Progress Porter and Chester Institute, Stratford, CT Diploma in Computer Electronics, 1985
VoIP Telephony and You: A Guide to Design and Build a Resilient Infrastructure for Enterprise Communications Using the VoIP Technology (English Edition)