Erica Hunt

164 Alan Drive, B

Newport News, VA 23602
Home 757-898-4584
Cellular 757-328-1151
eklass_23@yahoo.com

OBJECTIVE To pursue a career with a Company with growth and opportunities for
advancement where my strengths will be utilized.

EXPERIENCE
2006 to present City of Newport News Newport News, Virginia
Sheriff Deputy
• Supervise any where from 1 - 150 inmates.
• Patrolled and guards courthouse, grand jury room, and assigned areas to provide
security, enforce laws, maintain order, and arrest violators
• Investigated illegal and suspicious activities of persons
• Transported and escorts prisoners and defendants between courtroom, prison
and jail, District Attorney's offices, and medical facilities
• Supervise jail weekenders around the City of Newport News

2002 to 2006 Nextel Communication Hampton, Virginia

Team leader /Account Representative
• Team Leader - Handled various accounts from small to corporate level
accounts. Worked closely with my manager and supervisor. Participated in
meetings about the upcoming changes within the company. I assisted with
supervising 15 Account Service Representatives.
• Conducted in house quality checks on Account Service Representatives.
Assisted my supervisor with preparation of time sheets and evaluations.
• Answered incoming calls and placed outbound calls regarding escalated
customers issues to proactive customer retention marketing initiatives.

1999 to 2002 Gateway 2000 Hampton, Virginia

Technical Support Professional
• Installed and performed minor repairs to hardware, software, and peripheral
equipment, following design and installation specifications
• Conferred with staff, users, and management to determine requirements for new
systems and modifications
• Read technical manuals, conferred with users, and conducted computer
diagnostics to determine nature of problems and provide technical assistance
• Referred major hardware and software problems and defective products to
vendors and technicians for service
• Maintained record of daily data communication transactions, problems and
remedial action taken, and installation activities
• Tested and monitored software, hardware, and peripheral equipment to evaluate
use, effectiveness, and adequacy of product for user
• Entered commands and observed system functioning to verify correct
operations and detect errors

EDUCATION
 2003 Tidewater Tech Newport News, Virginia
Certificate, Computer Networking
Successfully completed all coursework and training requirements in computer
Networking and A+.
2006 Strayer University Newport News, Virginia
B.A., Arts in Business Administration
I’m obtaining my Bachelors of Arts in Business Administration with a minor in
Management in which I will obtain in 2010. GPA 3.0

ACHIEVMENTS • Written and Verbal Communication

• Goal Setting/Accomplishment
• Building and Leading Teams
• Supervision and Mentorship