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Solution Reporting
SAP Solution Manager Product Management
SAP AG
SAP AG 2005
The SAP Solution Manager is the central application management platform that companies can run in
their solution landscape to help them implement, operate, monitor, and support their SAP solutions
efficiently. SAP Solution Manager provides tools, content, and a gateway to SAP that reduce risk and
total cost of ownership (TCO).
In this presentation you will learn about the principles of SAP Solution Manager and how they help
you to optimize the management of your SAP solution.
y Reduce TCO
y Ensure reliability of your SAP solution and reduce risks
y Ease implementation and upgrades
y Ensure efficient Operations
y Continuously adapt and improve your solution
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Reporting Concept
EWA Reporting
Service Level Reporting
Solution Reporting
Summary
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projects
Planning
Status
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System 1
EWA
Data
CCMS
System 2
EWA
Data
+ Additional
Service Data
SAP NetWeaver BI
EWA BI
Content
EWA Reports
Availability
Reporting
Service Level
Reporting
Service
Reporting
BI
Queries
CCMS
System n
EWA
Data
CCMS
Central
Performance
History
CPH BW
Content
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Reporting Concept
EWA Reporting
Service Level Reporting
Solution Reporting
Summary
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System 1
EWA
Data
CCMS
System 2
EWA
Data
+ Additional
Service Data
SAP NetWeaver BI
EWA BI
Content
EWA Reports
Availability
Reporting
Service Level
Reporting
Service
Reporting
BI
Queries
CCMS
System n
EWA
Data
CCMS
Central
Performance
History
CPH BW
Content
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The data transferred includes only technical data with non sensitive
content, which is transparent and manageable in transaction SDCCN
SAP Solution Manager analyzes this data and provides a clear overview of
the results in a report, which can be downloaded from or distributed by SAP
Solution Manager.
Keeping total cost of ownership low and the performance of your SAP
solution high is a tremendous value to your business a value delivered by
SAP EarlyWatch Alert.
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Satellite
System
Satellite
System
CUSTOMER
RF
C
Da
ta
tra
ns
fer
C
RF
ta
Da
SAP Solution
Manager
SAP Service
Marketplace
er
sf
n
tra
Satellite
System
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If you display the EarlyWatch Alert in SAP Solution Manager, you benefit
from:
Access to detailed download data on which EWA Reports are founded
Higher availability of graphics (only a limited selection is available on
SAP Service Marketplace)
Concise, central administration and archiving possible
Allocation and documentation of tasks (in EWA Session).
Summary of EWAs and selection of content via SL Reporting
Tracking of tasks in SL Reporting.
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Feb.
Feb.
March
March
April
April
May
May
June
June
July
July
August
August
SAP
Early
Watch
Alert
In SAP
Solution
Manager
Early
Watch
Check
Services
provided
by SAP
SAP EarlyWatch Alert is performed on a weekly basis at the customer site using
the SAP Solution Manager
In case of any critical alerts monitored by SAP EarlyWatch Alert, the results will
be sent in addition to the periodical reports to SAP. An SAP EarlyWatch Check will
be scheduled by SAP. Each productive installation is entitled to up to two SAP
EarlyWatch Checks per year performed by SAP within SAP Standard Support.
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One delivery of the SAP EarlyWatch Check analyzes one component of your mySAP.com solution
Current system status, Performance Overview, Workload distribution, Hardware Capacity Check,
Operating System, Database Performance, Database administration, SQL and ABAB Analysis
Up to two SAP EarlyWatch Checks are in SAP Standard Support. Additional SAP EarlyWatch Checks
can be ordered through the SAP Service Catalog.
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SAP
Solution
Manager
Implement
3
If red rating
SAP Support
automated forward
to SAP*
recommendations
SAP
Solution Manager
Deliver Services
Implement
recommendations
Contact Customer
4
Customer
SAP
* forward also in case of initial connection and every four weeks
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Aggregation
Performance
Resource
Utilization
Customers Perspective
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From a customers perspective, three primary viewpoints to a monitored Java based system exist:
y Stability
y Performance
y Resource Utilization
Typically, these viewpoints require a more condensed and much more abstract set of information than the
Solution Manager Diagnostics initially offers. Customers will try to assess their Java based system from a clearly
defined perspective trying to get a grasp of the complete picture. Although SMD does cover the complete range
of the Java system, it may not offer a convenient entry point to it as each functional area in the SMD requires
both a substantial drill-down and sophisticated knowledge.
To make the data available in SMD more easily accessible for customers, with NW SPS14 on Java side and ST-
PI 2005_2 on ABAP side SAP will extend the SMD to facilitate Abstraction and Aggregation of data
Aggregation means that values are reported over the larger time interval of a week, whilst abstraction is the
calculation of KPIs
From this Abstraction and Aggregation Layer within the SMD, the classical EarlyWatch Alert can be derived as
requirements of customers by reporting specially designed KPIs for Java based applications on a standardized
reporting interval of a week. The EWA is the entry point to assess the systems situation based on the three
reduced viewpoints defined before. From here, the customer can easily use the SMD for a sophisticated drilldown for root-cause analysis, be it with or without the help of SAP Support.
Thus, the close collaboration of SMD and EWA is more than a mere technicality, one complementing the other
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KPI
Data Source
Stability
Performance
Resource
Utilization
GC Time
Garbage
Collection
Analysis
Wily
Introscope
Data
Top WebDynpro
Components
Top SQL Statements
Top JCO Calls
J2EE
Portal
Activity
Reporting
GRMG
HTTP Sessions
Number of Named
Users
Most Frequently
visited iViews
Most Frequently
visited pages
Availability
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Sys. Data
Performance
Modul
Server
Database
Product and
Version
Users
(H,M,L)
Current Workload
(ST03)
Workload by
Application Module
(CPU + DB)
Server (CPU +
Paging)
System Activity
Overview
Database
and Release
ABAP
Dumps
Load by Application
Modul
CPU Utilization
Missing Indices
Components
and Version
System
Availability
Transaction by DB
Load
Selected Business
Process
Transactions
Memory
Utilization
I/O Performance
Notes and
Version
Update
Errors
History of
Response Times
OS-Parameter
Wait Statistics
Support
Packages
Server List
Response Times of
Transactions
Profile
Parameter
DB Growth
(z.B. DB MSSQL)
Hardware
(OS, CPU,
Memory)
DB Freespace
Kernel and
Release
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ADDITIONAL Information
Technical Prerequisites
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To learn more about how MaxAttention can help you increase availability and reduce the cost of
operations, visit the SAP Service Marketplace at www.service.sap.com/maxattention.
The following elements of MaxAttention are not available for customers with Standard Support:
Service Level Agreement, named contacts, back office support. In addition of timely extension of
maintenance is only available with a MaxAttention contract.
Safeguarding is open to all customers. More information on Safeguarding, as well as on the other SAP
Support programs, Empowering and Solution Management Optimization can be found at the SAP
Service Marketplace at www.service.sap.com/supportservices. All services listed there can be ordered
individually as required.
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Reporting Concept
EWA Reporting
Service Level Reporting
Solution Reporting
Summary
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System 1
EWA
Data
CCMS
System 2
EWA
Data
+ Additional
Service Data
SAP NetWeaver BI
EWA BI
Content
EWA Reports
Availability
Reporting
Service Level
Reporting
Service
Reporting
BI
Queries
CCMS
System n
EWA
Data
CCMS
Central
Performance
History
CPH BW
Content
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IT
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Service Level Management means to measure specific system parameters in accordance with Service
Level Agreements between two parties, organizational units, or organizations involved in the
management and operation of a customers SAP solution. The results should be reported on a regular
basis: Service Level Reporting.
A survey of the different parties involved is necessary to evaluate possible communication and
competence issues. The following organizations may participate in a customer's SAP project:
y Customer himself
y Hardware partner
y Software partner
y Implementation partner
y Outsourcing partner (e.g., for hardware hosting), support, etc.
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Document
throughput
KPIs are used to check and ensure the performance of the business
processes
KPIs are used to ensure a stable solution environment with
performant processing
KPIs can be used as Service Level Agreements (SLAs)
SLAs and their adherence are related to certain agreements (more
technical) between different service levels or organizational units
(such as system availability etc.)
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Target Group
IT Organizations
IT Service Provider
Benefits
Summarizing several EWAs in one report
Additional data, target values and rating possibilities
Detailed, CPH based availability reporting
Support of strategic decisions
Recommendation of optimizations
Follow-up of Tasks
-> Easing service level management
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Evaluates key performance indicators (KPI) and derives recommendations like ordering standard SAP
services or implementation of certain support packages and notes
Facilitates forecasting
Is linked to relevant SAP services, such as GoingLive, SAP EarlyWatch or Solution Optimization
Services
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Satellite
Systems
1
Collect
Data
Send Early
Watch Alert
(EWA) Data
+
Central
Performance
History (CPH)
SAP
Solution
Manager
Aggregate
EWA Data
Generate
Service Level
Report
Process Owner/
Business Partner
2
Forward Report
Check Report
3
Root-Cause
Analysis
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System activity
Response time
System operation
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SL Reporting News
Serice Level Reporting News with SAP Solution Manager 4.0
Maintenance of thresholds for individual KPIs
Monthly KPI Reporting
Report Type "Monthly" returns monthly data (used to be based on weekly
data)
Availability since ST-SER 700_2005_2
Current Limitations:
BW for "Query Performance" still weekly.
Data for systems < 4.6C still weekly
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Within target
Out of target
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You can define RED and YELLOW alert threshold for upper and
lower limits and select the display of a predefined 3-month history.
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"24h-Availability"
"24h-Availability, planned downtimes-adjusted"
"Critical Uptime Availabilty"
"Critical Uptime Availability, planned downtimes-adjusted"
additional output: Detected downtimes, unplanned downtimes, planned downtimes
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Technical Prerequisits
y
The new functionality is available for Solution Manager 3.2 and 4.0 with
the following Support Packages:
Software component ST
- ST 320
SP 14
- ST 400
SP 06
- ST-SER 620_2006_1
SP 04
- ST-SER 700_2006_1
SP 04
(On Satellite System or CEN. On Solution Manager only required if used as CEN)
- ST-PI 2005_1_620
- ST-PI 2005_1_640
- ST-PI 2005_1_700
or SP05
or SP05
or SP03
Software component SAP_BASIS (On Satellite System or CEN. On Solution Manager only required if used as CEN)
- SAP_BASIS 640
SP11
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Reporting Concept
EWA Reporting
Service Level Reporting
Solution Reporting
Summary
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System 1
EWA
Data
CCMS
System 2
EWA
Data
+ Additional
Service Data
SAP NetWeaver BI
EWA BI
Content
EWA Reports
Availability
Reporting
Service Level
Reporting
Service
Reporting
BI
Queries
CCMS
System n
EWA
Data
CCMS
Central
Performance
History
CPH BW
Content
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Selection of
standard services
Selection of systems
to be included
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SERVICE Reporting
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Management Summary
This tool supports you to create standardized custom reports
regarding the availability of solutions and systems.
There is no 100% solution to measure technical and functional
availability. Therefore an administrator typically has to contact its
customers to clarify those problems. The availability reporting
supports you to record those agreements in an efficient way.
You can select and automatically insert the (technical) availability
check from the SAP EarlyWatch Alert service.
The results can be displayed in a list view. You can also export the data
and process it in Microsoft Excel.
Once you have configured a report, you can save a variant in order to
regenerate the report at any time.
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Navigation to System
Availability and
Administration Reporting
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Selection of systems to
be reported of
To selection details
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Standard options
(can be modified)
Standard reasons
(can be modified)
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Key content
Period and System selection
System Administration Reporting
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Please note: the settings in Check Report Content within the CSA session will be checked prior to the
Variant Parameters of Report RDSWP_REP_SYSADM
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Interval
System
Business
Partner
Message
Grouping
z Period (Weekly, Monthly, Annually, ...)
z Status
z Component
z Category
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Selection Screen
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Organizational
Project
System
Data
Maintainance
Transport
Transport
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Selection Screen
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Interval
Status
Transaction
Context
Linked
Objects
z Recommended Tasks
z Service Desk Messages
z Expertise-on-Demand
z Change Request
z Issues
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Selection Screen
Results
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Reporting Concept
EWA Reporting
Service Level Reporting
Solution Reporting
Summary
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System 1
EWA
Data
CCMS
Collected
EWA Data
+ Business
Process Data
System 2
EWA
Data
SAP NetWeaver BI
+ Additional
Service Data
EWA Reports
Availability
Reporting
EWA for
non-ABAP
EWA BI
Content
New
Standard
Content
Downtime
reporting
Service Level
Reporting
CPH
Predefined
Queries
integration
Service
Reporting
Flexible data
selection
BI
Queries
CCMS
System n
EWA
Data
CCMS
Central
Performance
History
CPH BW
Content
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E-learning
SAP Service Marketplace
www.service.sap.com/solutionmanager
www.service.sap.com/rkt-solman (role-based, free of charge learning maps!)
www.service.sap.com/monitoring (CCMS, GRMG, autoreaction, agents)
www.service.sap.com/bpm (Business Process Management, setup guide)
www.service.sap.com/ewa (EarlyWatch Alert, sample report)
Classroom Training
www.service.sap.com/solutionmanager >> Training
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The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without
the express prior written permission of SAP AG.
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended
strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy,
and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice.
SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links,
or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the
implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
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