Robert Carmichael

Charlotte NC 28277
(954) 873-4559
R1Car2@outlook.com
www.linkedin.com/in/robertcarmichael1

Experienced Revenue Cycle Manager and Healthcare Administrator with twenty-eight years of
experience looking to secure a position with a reputable organization to measurably improve
performance and profitability.

Experience
PMMC Charlotte, NC

3/2013 to 4/2015

VP Recovery

The Recovery Division is focused on the identification and collection of hospital underpaid
receivables from the major payers.
During my time in the position, the division increased revenues by more than 80% while head
count increased less than 30%.
Successfully streamlined systems and brought transparency to processes.

Melbourne Internal Medicine Associates (MIMA) - Melbourne, FL

Director of Professional Fee Revenue Cycle

Responsible for the professional fees side of the Revenue Cycle for this 120 + physician practice.
Improved utilization of the Patient Accounting system through increased functionality/ reporting
ability.
Worked with various areas of this 17 locations and 120 physician practice to successfully
improve reporting, cash flow, and front desk operations.

Director of Practice and Technology Initiatives

7/10 to 6/11

Focus on quality initiatives such as Understanding Accountable Care Organizations (ACO);

Physician Quality Reporting Systems (PQRS)
Patient Centered Medical Home (PCMH)
Analyzing requirements for Meaningful Use of Electronic Medical Records (MU), 5010 and ICD10
NCQA quality Recognition Program compliance
Because of the leading edge nature of the position, presentations were provided to other
healthcare organizations on these topics.

President MIMA Technology Solutions

8/2009-12/2012
6/11 to 12/12

8/09 to 7/10

Established a sales and marketing program to successfully identify physician practices interested
in adopting medical records for their practice.
Developed a sales program to offer electronic Medical Records as Software as a Service to
practices on the East Coast of Florida.
The position included business-to-business sales efforts including cold calling in person and on
the phone.

Express Employment Professionals - Davie FL

Franchise Owner

7/2006 5/2009

Robert Carmichael
Charlotte NC 28277
(954) 873-4559
R1Car2@outlook.com
www.linkedin.com/in/robertcarmichael1

Owner of a franchised staffing operation.

Started the business from the ground up and successfully built a loyal client base in a highly
competitive market area.
Significant experience gained in Business-to-Business client development through outside sales
techniques.
Staffing provided for healthcare organizations, businesses for seasonal, temporary, temp to
perm, and permanent staffing clients.

Greater Fort Lauderdale Heart Group - Fort Lauderdale, FL

2/2002 6/2006

Executive Director

Responsible for day-to-day operations for this large and prominent multi-physician and multilocation medical practice.
Responsible for day to day operations including P&L, billing and collections, personnel and other
non-medical functions.
Researched, identified and implemented a new practice management system that streamlined
operations and improved staff productivity.
Improved collections and reduced days in AR by 50%.
Worked to develop, implement and manage a successful managed care network encompassing
several practices over a wide geographic area.

Sunrise Consulting Plantation, FL

2/2001-4/2002

Provided Health Care consulting to physicians.

Projects included the development of a managed care network in South East Florida, selection
of a practice management system to be sold to other practices and general medical practice
management consulting.

ItradeX Network, Inc - Lauderhill FL

9/1999 4/2001

President

Founding Principal of this start-up Internet company with a focus on a worldwide database of
organizations.
Designed and oversaw the development of a large and complex database to handle company
data and provide credit reporting data over the web.
Acquired www.WorldTradeZone.com and received a Letter of Intent to fund the companys
development.

South Florida Eye Associates Miami, FL

6/1996 9/1999

Administrator

Responsible for the day-to-day operations of this multi-location and multi-physician medical
practice.
Established several large and profitable managed care contracts.

Robert Carmichael
Charlotte NC 28277
(954) 873-4559
R1Car2@outlook.com
www.linkedin.com/in/robertcarmichael1

Negotiated with several Private Practice Management Companies (PPMC) to establish a close
strategic relationship.

Fort Lauderdale Eye Institute - Sunrise FL

2/1995 5/1996

Administrator

Responsible for the day-to-day operations including P&L, Human Resources, and operations.
Guided the company through a transition from a private practice into a subsidiary of a large
Private Practice Management Company.

Carter Eye Center - Dallas TX

7/1991 4/1994

Administrator

Responsible for day-to-day operations of this fast growing advertising oriented practice.
While there, the practice increased patient visits well over 50% and doubled surgical volume.
Placed TV, Radio and Print advertising to promote the practice.

Massachusetts Eye and Ear Infirmary - Boston MA

2/1990 6/1991

Business Manager

Business Manager for Harvards hospital based eye physician Practice with 38 full time and 98
part time physicians.

Ophthalmic Associates - Lansdale PA

10/1987 5/1990

Business Manager

Redesigned patient flow to increase capacity within the same space by 50%.
Computerized the accounting and financial systems to provide accurate and timely reporting.
Dramatically improved collections and reduced accounts receivable.

Education
University of Miami - Miami FL
Masters in Business Administration
Marketing and Management

The Wharton School at University of Pennsylvania - Philadelphia PA

Bachelor in Science of Economics
Triple major in Finance, Accounting and Decision Science
Language:
English Native
Spanish Fluent

GPA 3.93

Robert Carmichael
Charlotte NC 28277
(954) 873-4559
R1Car2@outlook.com
www.linkedin.com/in/robertcarmichael1

Awards and Volunteering

Outstanding Young Man of the Year Award from the Lansdale, PA Jaycees
Active volunteer for AIESEC including AIESEC Life and a member of the Appalachian State Board
of Advisors.
Over the years I have been a volunteer in many community organizations and served in
leadership positions.