EFFECTIVE

PERFORMANCE
MANAGEMENT

13 - 15 SEPTEMBER 2015
RADISSON BLU
DUBAI DEIRA CREEK
UNITED ARAB EMIRATES

LEADERSHIP &
MANAGEMENT
SERIES
INTRODUCTION

Performance management is the process of maintaining and improving employee

performance through tools, documentation, coaching and feedback.

YOUR INTERNATIONAL
COURSE FACILITATOR
Catherine M. Mattice

Effective Performance Management drives business results that accomplish the

goals of the organization. This course will provide the skills needed to create and
maintain effective performance management programs. It is designed to help
participants effectively manage performance on both the formal and informal
levels.
More than ever before, organisations need to work with their people to ensure
maximum performance and productivity. To survive, effective performance
management at both the individual and organisational level is essential. Your
improvement efforts can be wasted if effective strategies and approaches are not
in place. An effective performance management system can play a big part.
Performance management is not just about a formal review once a year. It is part
of an overall management approach that recognises and values the contribution
of each staff member. In this course participants will learn a whole range of tools
and techniques to help them manage performance.
You will become effective communicators in formal and informal situations, be
able to use techniques and approaches that fit in with your organisations culture.
You will be more confident in dealing with both good and poor performance. Your
reputation and standing can be significantly enhanced through the ability to
improve staff performance. You will better understand the complexities of
management.
By the end of this course, delegates will:

Gain a strong understanding of performance management as a business

strategy
Understand the performance management cycle
Determine how their organizational values tie into performance management
Create performance standards for their own organizations
Develop a list of ways to foster high performance in the workplace and
implement the right options
Develop a performance evaluation form
Know what type of appraisal method suits their organizational needs best
Identify errors in performance appraisals in order to avoid bias and mistakes
Understand how to collect evidence to support performance evaluations
Develop communication skills for holding an effective performance evaluation
meeting
Be able to confidently address poor performance in a positive way
Develop a sample employee development plan
Be able to implement action items imperative to successful performance
management

Catherine is a wonderful trainer. She facilitates a dynamic

workshop, incorporating exercises and opportunities for
participants to interact with one another.
Just a really great session! Easy to listen to and provided valuable
info, examples, solutions with a pleasant style
Tel: +60 16 3326 360

Fax: +603 9205 7788

kris@360bsigroup.com

MA Communications. SPHR

President

Civility Partners

PROFILE
Catherine Mattice is experienced in organizational
communication, customer relations, human resources,
business development, management and training.
She specializes in providing solutions for negative
behaviors in the workplace, and helping her clients realize
positive corporate cultures through systemic action plans.
Mattice is also a subject matter expert on the topic of
workplace bullying, having researched and published in
that area since 2004.
Mattice is co-author of the book, Back Off! Your Kick-Ass
Guide to Ending Bullying at Work and author of Seeking
Civility: How Leaders, Managers and HR Can Create a
Workplace Free of Bullying and Abusive Conduct. She has
also published in a variety of other venues, including two
books and over 40 trade magazines such as HR Times, the
Journal of Employee Assistance, Personal Development
Magazine, and Training & Development Magazine. She has
also appeared in USA Today, Inc Magazine and MSNBC as
an expert, and presented her research and training
programs at national and international conferences.
Mattice is a founding member of the United States
National Workplace Bullying Coalition, and active in the
International Association for Workplace Bullying &
Harassment (IAWBH) and Past-President of the American
Society of Training & Development (ASTD). She is also an
adjunct professor at National University, Southwestern
College, and Brandman University, where she teaches
communication courses.
Mattice has worked with the third largest energy company
in the world, the American Red Cross, the U.S. Marine
Corps and U.S. Navy, government agencies, universities,
hospitals, and a variety of other nonprofits, small
businesses, and private companies ranging in size and
industry.
Qualifications:
MA Communication - San Diego State University
Certified in Kirkpatricks Four Level Training Evaluation
Certified Practitioner in Neuro-Lingustic Programming
Certified Senior Professional in Human Resources (SPHR)

COURSE
CONTENT
DAY1 PERFORMANCE MANAGEMENT BASICS
This section will serve as an introduction to performance management.
Defining performance management
Factors influencing employee performance
Principles of effective performance management programs
The performance management cycle
Tying organizational values into performance management
Setting organizational performance standards
Developing the right kind of performance management programs and
appraisal processes for your organization
The key skills of a leader who engages in performance management
The importance of a job analysis to performance management, and how to
conduct one
Using job analysis data as an HR management tool
Designing work using job analysis data

DAY2 CONDUCTING PERFORMANCE

APPRAISALS
This section will address the performance appraisal conversation.
Creating a performance evaluation balanced scorecard
Setting strategic individual objectives, including SMART goals
Collecting evidence to objectively support performance evaluations
Preparing for the performance appraisal meeting
Conducting performance appraisal meetings in a structured and positive way,
in order to increase performance
Addressing poor performance with confidence
Role play delivering a performance appraisal
Avoiding mistakes in the performance evaluation process
Creating an ongoing employee development plan

WHY THIS EVENT

360 BSI recognizes that there is a significant gap
that occurs between training delivery and
successful implementation.
All of the sessions are facilitated discussions
they feature a high degree of participant
interaction, hands-on activities, and tools and
resources that can immediately be applied back
at work.
The focus will be on developing participant
confidence and providing techniques that help
to develop a rapport with people.
After the training, you can expect to be able to
handle performance well in a wide variety of
situations with confidence and positivity.
The comprehensive approach adopted by
participants should lead to:
improved morale
better equipped staff able to deal with all
aspects of their day-to day work
improved productivity

DAY3 MANAGING AND IMPROVING

EVERYDAY PERFORMANCE
While the annual performance review is often the focus of performance
management, when done well performance management is an ongoing
process involving coaching, leadership skills and a culture of engagement.
Coaching an employee out of poor performance and into greatness
The fundamentals of employee engagement coaching
Coaching with appreciative inquiry
Communication skills for coaching
Motivating employees with compensation and benefits
Using informal learning to achieve high performance
Helping employees up the career ladder
Leading your organization into a culture of engagement
Dealing with difficult people who challenge a culture of engagement

WHO SHOULD ATTEND

The course is suitable for anyone who wants to
better manage staff performance, whether at the
organisational or individual level.
Presidents / Vice-Presidents
CEOs / CFOs / MDs / Executive Directors
Communications Directors
Department Heads / Line Managers
HR Directors / Managers / Officers

COURSE SCHEDULE
8.00
8.30
10.30 - 10.50
12.30 - 13.30
15.00 - 15.20
16.30

Registration & Coffee/Tea

Workshop commences
Morning coffee/tea
Lunch
Afternoon coffee/tea
End of day
2

REGISTRATION FORM

EFFECTIVE
PERFORMANCE
MANAGEMENT

Fax: +603 9205 7788

Tel: +603 9205 7772
Mobile: +6016 3326 360

13 - 15 SEPTEMBER 2015
RADISSON BLU
DUBAI DEIRA CREEK
UNITED ARAB EMIRATES

Email: kris@360bsigroup.com

DELEGATES
1

Name

IN-HOUSE TRAINING

360 BSI is passionate about providing strategic technical

programs & high potential training solutions across the region
to build personal competencies and organizational capability.

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You will receive practical training from a professionally

qualified educator with over twenty years of teaching and
training experience.
Please feel free to mix-and-match topics from the areas listed
below to get the right training content for your staff. Other
topics may be available upon request.

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OTHER COURSES BY 360 BSI

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Effective Technical Report Writing

Preventing Workplace Bullying
Document Management, Retention & Archiving
Effective Communication & Presentation Skills
Total Training Needs Analysis

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Hotel Contact Details:

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For Room Reservation, contact for 360 BSI corporate rates.

Telephone: 00971 4 2057105 Fax: 00971 4 2234698
E-mail: reservations.dxbza@radissonblu.com
Radisson BLU Hotel, Dubai Deira Creek
Baniyas Road, P.O. Box 476, Dubai, UAE

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AUTHORIZATION

General Information:
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Cancellations/Substitutions
Substitutions are welcome at any time. Please notify us at
least 2 working days prior to the event. All cancellations will
carry a 10% cancellation fee, once a registration form is
received. All cancellations must be in writing by fax or email
at least 2 weeks before the event date. Cancellations with
less than 2 weeks prior to the event date carry 100% liability.
However, course materials will still be couriered to you.

Organization :
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COURSE FEES

Registrations close ONE (1) week before the training dates.

The fees cover lunch, tea breaks, materials and certificate.
Official confirmation will be sent, once registration has been
received.
Participants will need to arrange their own accommodation.
Attire: Smart Casual

Date:

(please tick as appropriate)

Thank you for your registration!

PAYMENT DETAILS
Payment is required within 5 days upon receipt of
the invoice.

USD 2,995 per delegate

15% discount - Special for Group of 3
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable
the client has to ensure that the taxes are paid on top of the investment fee paid for the course.
Compliance with the local tax laws is the responsibility of the client.

* Save up to 50% for In-house Training programs

Bank transfer:
360 BSI MIDDLE EAST LIMITED
Abu Dhabi Commercial Bank
Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E
Account No: 10065721319001
Swift No: ADCBAEAAXXX
IBAN No: AE780030010065721319001

All payments must be received prior to the event date

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

www.360bsi.com

360 BSI Training Calendar 2015

Event Code

Type

KK-MN-KL-125/126

IT

SV-SS-DUB-96
KK-TE-DUB-43

Safety
General

SV-SS-DUB-97

Safety

KK-TE-SIN-44
KK-MN-KL-127
KK-TE-KL-41
KK-MN-JAK-128
KK-TE-JAK-42
KK-TE-DUB-45

General
IT
General
IT
General
General

SV-FI-DUB-9/10

Finance

Fraud Control & COSO 2013 Framework: Improving

13 - 16 Sept 2015
Internal Controls and Organizational Effectiveness

SV-MN-DUB-131
KK-MN-KL-117/118

HR
General

13 - 15 Sept 2015
19 - 22 Oct 2015

Dubai
Kuala Lumpur

19 - 22 Oct 2015

Kuala Lumpur

25 - 28 Oct 2015

Dubai

25 - 28 Oct 2015

Dubai

08 - 11 Nov 2015

Dubai

08 - 10 Nov 2015
08 - 10 Nov 2015
08 - 10 Nov 2015
11 - 12 Nov 2015

Dubai
Dubai
Dubai
Dubai

KK-MN-KL-119/120
KK-MN-DUB-121/122
KK-MN-DUB-123/124
KK-MN-DUB-129
KK-MN-DUB-131
SV-MN-DUB-132
SV-SS-DUB-98
SV-SS-DUB-99

COURSE TITLE
Document & Information Management, Security,
Retention & Archiving
Visible Safety Leadership
Effective Technical Report Writing
Quality, Behavior & the Bottom Line: The Human
Side of Quality Improvement
Effective Technical Report Writing
Document Management, Security & Retention
Effective Technical Report Writing
Document Management, Security & Retention
Effective Technical Report Writing
Effective Technical Report Writing

Effective Performance Management

Negotiating Sales Success & Customer Loyalty
Effective Communication, Presentation Skills &
General
Report Writing
Negotiating Sales Success & Customer Loyalty
General
Effective Communication, Presentation Skills &
General
Report Writing
Document & Information Management, Security,
IT
Retention & Archiving
Management Green Supply Chain Management
Preventing Workplace Bullying
HR
BBS: Safety & Leadership
Safety
Root Cause Analysis
Safety

SV-FI-KL-11/12

Finance

KK-MN-SIN-130

IT

SV-SS-DUB-100
SV-SS-DUB-101

Safety
Safety

DATE - 2015
08 - 11 June 2015

Kuala Lumpur

14 - 15 June 2015
14 - 15 June 2015

Dubai
Dubai

16 - 17 June 2015

Dubai

15 - 16 July 2015
02 - 03 Sept 2015
02 - 03 Sept 2015
07 - 08 Sept 2015
07 - 08 Sept 2015
13 - 14 Sept 2015

Singapore
Kuala Lumpur
Kuala Lumpur
Jakarta
Jakarta
Dubai

Fraud Control & COSO 2013 Framework: Improving 30 Nov - 01 Dec

Internal Controls and Organizational Effectiveness 2015
Document & Information Management, Security,
Retention & Archiving
BBS: Safety & Leadership

Root Cause Analysis

VENUE

Dubai

Kuala Lumpur

06 - 09 Dec 2015

Singapore

06 - 08 Dec 2015
09 - 10 Dec 2015

Singapore
Singapore

Contact Kris at kris@360bsi.com to register or for further details. Tel: +60 16 3326 360