IMPLEMENTING

LEAN
May 15, 2015

Today
Customers are integral part of the process

Happy Customers
Satisfied Executive Leadership Team at ADEQ
A very engaged Development Team

Yesterday
AZURITE

RICS

Critical app for self-funded agency

~ 4 years to implement
All or nothing release

Chaos
8 AM meetings for Executive Leadership
everyday
Bugs or new requirements need to fix NOW
Bugs growing faster than their resolution
Management & Development team stressed

http://docs.oracle.com/cd/A87860_01/
doc/server.817/a76992/ch3_eval.htm

Has evolved over 15 years

Band-Aid approach - Technical Debt
Bugs growing faster than their resolution
Siloed teams BAs, Developers, QAs
Lack of collaboration & communication

One bug resolved per week

More than 250 bugs in the backlog
Development Team totally stressed
Perception of Development unit Black Hole

Unhappy and disengaged Customers

Unsatisfied Executive Leadership Team at ADEQ

A very angry and stressed Development Team

What Changed?

We adopted LEAN

Sowhat do we mean by Adopted LEAN

Maximizing Customer Value and Minimizing Waste through
Continuous Improvement

So how are we implementing Continuous Improvement?

Kanban Agile
SCRUM Agile

KANBAN Agile

KANBAN Agile Deeper dive

Limited Work in Progress (WIP)

Efficiency Rate

Waste

Pink Tickets
High Priority Stories
Generate Waste
Team members hate them but they must be done

KANBAN Agile Deeper Dive

Standard Work for each lane

Explicit Entry and Exit Rules for each lane
Notice the magnets each magnet represents a team member

KANBAN Agile - Ceremonies

Daily Standup (DO & ACT)

Weekly Backlog Grooming (PLAN)
Weekly Sizing & Planning (PLAN)
Bi-weekly Retrospective (CHECK)

KANBAN Agile Continuous Improvement

Okay, IT is Happy

So What does this mean

to the Agency?

To protect and
enhance public
health and the
environment in
arizona

Maximizing Customer Value and Minimizing Waste through

Continuous Improvement

What is Customer Value?

This is Customer Value

Over 40% reduction in the average total cost to industry for individual
groundwater protection permits (hourly fee has remained the same
but the total number of ADEQ hours has gone down)
Over 60% reduction in the average permitting timelines for the most
complex permits that industry needs
Over 25% reduction in the Vehicle Emissions Inspection fees in
Maricopa County
Over 50% reduction in the average time required to return facilities to
compliance

Over 70% reduction in the average time to retrieve public records

Closed 2 State Superfund Sites in the last 2 years (0 closures in the
previous 15+ years)
More than doubled the number of state-led underground storage tank
clean-ups (as compared to 2011)
Responsible for 53% of the improvement projects listed in the 2013
Government Transformation Office Report

Resources you can use

Get helpits free. Call

at (602) 364-0773
or e-mail at Robert.Woods@azdoa.gov
Or contact us at ADEQ
Buck Forst at Forst.Buck@azdeq.gov
Gregory Dyke at Dyke.Gregory@azdeq.gov
Khursheed Mallick at Mallick.Khursheed@azdeq.gov