SAP Cloud Data Protection and Compliance

Cloud Data Protection and
Information Security at SAP

September 2014
Public
Cloud Data Security and Compliance at SAP

Agenda
Introduction of relevant Standards and Certificates
Cloud Security and Compliance
Physical Security
Network Security
Backup and Recovery
Support of Compliance
Confidentiality & Integrity
SAP Business Cloud
Summary
(Helpful Links)
2014 SAP AG. All rights reserved.
SAP Cloud Security Standards and Certificates

Overview
Physical Security
Network Security
Backup & Recovery
Compliance
Integrity & Confidentiality
Energy Efficiency
High Availability
BS25999 / ISO 22301
GREEN IT
CERTIFIED
CERTIFIED
Quality Management
IT Operations
ISO 9001
ISO 27001
CERTIFIED
CERTIFIED
Cloud Operations
SOC-2
International Accounting
Regulations
ISAE3402
SSAE16
TESTIFIED*
TESTIFIED*
Tax compliancy
PS 880
*formerly SAS 70 Type II


Details
Physical Security
Network Security
Backup & Recovery
International Standard Organization

(ISO) 27001
International Organization for

Standardization (ISO) 9001
Specifies how an information security

management system (ISMS) has to be
set up and operated. It defines an
overall management and control
framework
for
managing
an
organization's information security
risks.
British Standards Institution (BS)
25999 / ISO 22301
Specifies requirements for a quality

management (QM) system. Within the
definition of the QM system itself, it is
important to aim for continuous
improvement.
Is a standard in the field of business

continuity management (BCM) to
ensure continued operation in case of
critical situations. This standard sets
the requirements for how a data center
must be built and operated to
guarantee the highest availability.
Certified Energy efficient

SAP NEWSBYTE - April 12, 2010 Two SAP AG (NYSE: SAP) data
centers in Germany have been
certified as energy efficient by TV
Rheinland, a German group that
documents the safety and quality of
business and technology systems to
establish sustainability in social and
industrial development. To date, only
10 data centers from various
companies
have
received
this
certification. Out of those, the SAP
data center in St. Leon-Rot, Germany,
achieved the highest ratings
Compliance
International Standard on
Assurance Engagements
(ISAE) No. 3402 Type B
It is globally recognized assurance
report on controls at a service
organization. It has been put forth by
the
International
Auditing
and
Assurance Standards Board (IAASB).
The focus of this quality standard lies
on controls that have a potential
impact on financial reporting.
ISAE 3402 is an "assurance" standard.
It is the international successor
standard of SAS 70.
Statement on Standards for
Attestation Engagements (SSAE)
No. 16
This is the US equivalent
international standard ISAE 3402.
to
SSAE16 is an "attestation" standard.
SAP Cloud Security Physical Security

Overview (2014)
Physical Security
Network Security
Backup & Recovery
Compliance
Data Center
World-class Tier-3 and 4 data centers

Customer data always stays in same national
jurisdiction
SAP managed data centers and selected

partners operating according to SAP standards
BS25999
CERTIFIED
ISO 27001
CERTIFIED
5

Locations (2014)
Physical Security
Network Security
Backup & Recovery
Location
Country
St. Leon-Rot
Deutschland SAP
Walldorf
Deutschland SAP
Newtownsquare, PH
USA
SAP
Newtownsquare, PH
USA
SAP
Chandler, AZ
USA
Digital Reality SFSF
Ashburn, VA
USA
Verizon
JAM, NFL Fantasy Football, JPaaS
Amsterdam
NL
Telecity
JAM
Amsterdam
NL
Telecity
JAM
Sydney
AUS
Verizon
SFSF
Sydney
AUS
MacQuire
Chicago, IL
USA
CSC
Sourcing, Streamwork, BIoD
Chicago, IL
USA
Rackspace
Jobs2Web
Sommerville, MA
USA
Internap
Sourcing
Maidstone
UK
CSC
Sourcing
Operator
Compliance
Service
C4C, ByD based, Payroll, OnDemand Portal, Photon
(Lumira Cloud), JPaaS, S&OP, SAP HANA Cloud for
Automobiles/Utilities
C4C, ByD based, S&OP

Details
Backup & Recovery
Compliance
Reinforced concrete construction
Hundreds of surveillance cameras with digital recording
Fully monitored doors
Tens of thousands of environmental sensors
Security guards and facility support team onsite 24x7x365
Biometric sensors + card readers to access secured areas
Multiple redundant internet connections from multiple carriers
Redundant power sources
Hundreds of UPS units with additional capabilities of 20 min
Auxiliary, expandable diesel power supply, online within minutes
Diesel fuel storage sufficient for 48-hours of operations without refueling
Contracts with external diesel suppliers to guarantee continuous operation
Fire and flood protection
Redundant, environmentally friendly, Inergen fire extinguisher System
Thousands Fire and Flood Surveillance Sensors
100% redundant air conditioning
Auxiliary cooling capacity
POWER
BUILDING
FIRE +
FLOOD
Network Security
COOL
ING
Physical Security
SAP Cloud Security Network Security

Overview
Physical Security
Network Security
Backup & Recovery
Compliance
IDS
Rev.
Proxy
FIREWALLS
Datacenter
Reverse Proxy Farms
Multiple redundant Internet Connections

Data Encryption
Intrusion Detection System (IDS)
Multiple Firewalls
Third Party Audits and Penetration Tests
8
SAP Cloud Security Network Security

Details
Physical Security
Network Security
Backup & Recovery
Compliance
Reverse Proxy Farms

Hide network topology
Multiple redundant Internet Connections

Limit the effect of denial of service (DOS) attacks
Data Encryption
Highest level of protection with up to 256-Bit Data encryption protocols using
Transport Layer Security*
Intrusion Detection System

Monitor web traffic 24 x 7 x 365
Multiple Firewalls
Shield internal network from hackers
Third Party Audits and Penetration Tests

Early and independent detection of security issues (e.g. program backdoors, network
vulnerabilities,)
* formerly known as Secure Sockets Layer
SAP Cloud Security Backup and Recovery

Overview
Physical Security
Network Security
Primary Storage
production Data Center
Backup & Recovery
Compliance
Secondary Storage
in offsite backup Location
Most recent
snapshot on
primary storage
Multiple snapshots
on retention policy
Global Performance Monitoring of Backups

ISO 27001
CERTIFIED
10
SAP Cloud Security Backup and Recovery

Details
Physical Security
Network Security
Backup & Recovery
Compliance
Snapshots:
Backups are created with snapshots from disk to disk. This ensures fast creation,
backups, and, if required, fast restoration.
Frequency:
Daily full backup. Log files incrementally backed up every two hours: all changes in
database since the last full backup are saved.
Location:
Database and log-file backups are stored in a geographically separated data center
but stay in the designated region.
Objective:
Recovery up to the last transaction is supported within database recovery process.
Maximum lost time for customer is two hours - if the primary data center is
completely destroyed.
Retention times:
Backups of the last 3 days are kept on primary and secondary storage.
Previous backups are kept up to 14 days in the geographically separated backup
data center.
ISO 27001
CERTIFIED
Information Security Management System
11
SAP Cloud Security Compliance

Overview
Physical Security
Network Security
Backup & Recovery
Compliance
Compliance features
Journal entries that allow tracing of business transactions
to source documents
Number ranges that distinguish journal entries

Accounting-relevant data cannot be deleted from audit
trails
Supports IFRS accounting regulations
Solution documentation included
Segregation of duties supported
ISAE3402
SSAE16
TESTIFIED*
TESTIFIED*

12

Details
Physical Security
Network Security
Backup & Recovery
Compliance
Features that support customers in achieving compliance include:

Journal entries carry the complete information
Ability to identify business transactions and trace them through to underlying source documents
Number ranges support the ability to distinguish entries

Availability of transparency to customers for precise retrieval
Inability to delete accounting-relevant data, and all changes made to financially relevant
data are recorded in a change-history log
Help for customers to perform audits

Help for customers to adhere to regulations of multiple markets
(International Financial Reporting Standards)

Provision of necessary procedure and task descriptions for end users and detailed technical
descriptions explaining data processing and storage
13
SAP Cloud Security Confidentiality & Integrity

Customer View
Physical Security
Role Based
Access
Activity
Logging
Network Security
Backup & Recovery
Compliance
On-demand solutions support role based access

with user profiles to allow segregation of duties
On-demand solutions log all user activities

Support for contract termination
Data
Ownership
Customer Data extraction
Customer Data handover in file format
Extended read-only system access after

contract termination
Data deletion only after customer approval

14
SAP Cloud Security Integrity & Confidentiality

Concept of Support User Access Control
Physical Security
Network Security
Backup & Recovery
Application and Customer Support*
Compliance
Platform and System Support*
Customer reports incident:

Ticket
System reports incident:

Ticket
One-time user with shortterm password (1 hour)
One-time user with shortterm password (4 hours)
Personalized log-traces
Personalized log-traces
Data integrity and availability is ensured by

proactive automated system monitoring
*Variances may exist depending on cloud offering
15
SAP Cloud Security Summary
Certified operations
World-class data centers
Advanced network
security
Reliable data backup

Built-in compliance,
integrity, and
confidentiality
16
Helpful Links:
SAP Contract
Details
Security FAQs
Standards and
Audits
Certificates
SAP DC Energy
Efficiency
http://www.sap.com/corporate-en/our-company/agreements/index.epx
Search e.g. ByD Terms and Conditions US
www.sme.sap.com Sell Security Topics FAQs
www.sme.sap.com Sell Security and Standard Accreditations
www.service.sap.com/certificates
http://www.sap.com/press.epx?pressid=13030
Data Center
Security Video
http://youtu.be/oK5OIaUPEZ4
http://youtu.be/wxOs1AdJXLs
(German)
(English)
Cloud Operations
Video
http://youtu.be/3EZy1jq_vjE
http://youtu.be/zGvKZkQixCg
(German)
(English)
Virtual Data CenterWalkthrough
www.sapdatacenter.com
(English)
17
Appendix

Details
Physical Security
Network Security
Backup & Recovery
International Standard Organization

(ISO) 27001
International Organization for

Standardization (ISO) 9001
Specifies how an Information Security

Management System has to be set up
and operated. It defines an overall
management and control framework
for managing an organization's
information security risks.
Specifies requirements for a quality

management (QM) system. Within the
definition of the QM system itself, it is
important to aim for continuous
improvement.
Certified Energy efficient
British Standards Institution (BS)

25999
Is a standard in the field of business
continuity management (BCM) to
ensure continued operation in case of
critical situations. This standard sets
the requirements for how a data center
must be built and operated to
guarantee the highest availability.
Statement on Standards for
Attestation Engagements (SSAE)
No. 16
This is the US equivalent
international standard ISAE 3402.
to
SAP NEWSBYTE - April 12, 2010 Two SAP AG (NYSE: SAP) data
centers in Germany have been
certified as energy efficient by TV
Rheinland, a German group that
documents the safety and quality of
business and technology systems to
establish sustainability in social and
industrial development. To date, only
10 data centers from various
companies
have
received
this
certification. Out of those, the SAP
data center in St. Leon-Rot, Germany,
achieved the highest ratings
Compliance
German Audience
(PS880 included)
International Standard on
Assurance Engagements
(ISAE) No. 3402 Type B
It is globally recognized assurance
report on controls at a service
organization. It has been put forth by
the
International
Auditing
and
Assurance Standards Board (IAASB).
The focus of this quality standard lies
on controls that have a potential
impact on financial reporting.
ISAE 3402 is an "assurance" standard.
It is the international successor
standard of SAS 70.
PS 880 Certificate for ByDesign.
Prfung rechnungslegungsrelevanter
Softwareprodukte
Ensures the product is in line with
German GoB Grundstzen
ordnungsgemer Buchfhrung.
Renewed for each software release.
SSAE16 is an "attestation" standard.

20
German Audience
(PS880 included)

Overview
Physical Security
Network Security
Backup & Recovery
Compliance
Compliance features
Journal entries that allow tracing of business transactions
to source documents
Number ranges that distinguish journal entries
Accounting-relevant data cannot be deleted from audit
trails

Supports German accounting regulations
Segregation of duties supported
ISAE3402
SSAE16
PS 880
TESTIFIED*
TESTIFIED*
CERTIFIED

21
German Audience
(PS880 included)

Details
Physical Security
Network Security
Backup & Recovery
Compliance
Features that support customers in achieving compliance include:

Journal entries carry the complete information
Ability to identify business transactions and trace them through to underlying source documents
Number ranges support the ability to distinguish entries

Availability of transparency to customers for precise retrieval
Inability to delete accounting-relevant data, and all changes made to financially relevant
data are recorded in a change-history log
Help for customers to perform audits

Help for customers to adhere to regulations of multiple markets
(International Financial Reporting Standards)
Supports German accounting regulations

Help for customers to adhere to German accounting regulations.
(Certified for each new ByDesing solution release)

Provision of necessary procedure and task descriptions for end users and detailed technical
descriptions explaining data processing and storage
22
Planning Status
April 2012

Overview (2013)
Physical Security
Network Security
Backup & Recovery
Compliance
Data Center
World-class Tier-3/4 data centers

Customer data always stays in same national
jurisdiction
SAP managed data centers and select

partners operating according to SAP standards
BS25999
CERTIFIED
ISO 27001
CERTIFIED
23
No part of this publication may be reproduced or transmitted in any form or for any purpose
without the express permission of SAP AG. The information contained herein may be
changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary
software components of other software vendors.
Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are
registered trademarks of Microsoft Corporation.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x,
System z, System z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power
Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA,
pureScale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP,
RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli,
Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation.
Linux is the registered trademark of Linus Torvalds in the United States and other countries.
Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered
trademarks of Adobe Systems Incorporated in the United States and other countries.
Oracle and Java are registered trademarks of Oracle and its affiliates.
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps,
Google Mobile Ads, Google Mobile Updater, Google Mobile, Google Store, Google Sync,
Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are
trademarks or registered trademarks of Google Inc.
INTERMEC is a registered trademark of Intermec Technologies Corporation.
Wi-Fi is a registered trademark of Wi-Fi Alliance.
Bluetooth is a registered trademark of Bluetooth SIG Inc.
Motorola is a registered trademark of Motorola Trademark Holdings LLC.

Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH.
SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer,
StreamWork, SAP HANA, and other SAP products and services mentioned herein as well
as their respective logos are trademarks or registered trademarks of SAP AG in Germany
and other countries.
Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal
Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services
mentioned herein as well as their respective logos are trademarks or registered trademarks
of Business Objects Software Ltd. Business Objects is an SAP company.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin

are trademarks or registered trademarks of Citrix Systems Inc.
Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase
products and services mentioned herein as well as their respective logos are trademarks or
registered trademarks of Sybase Inc. Sybase is an SAP company.
HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C,
World Wide Web Consortium, Massachusetts Institute of Technology.
Crossgate, m@gic EDDY, B2B 360, and B2B 360 Services are registered trademarks
of Crossgate AG in Germany and other countries. Crossgate is an SAP company.
Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C,
Retina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc.
All other product and service names mentioned are the trademarks of their respective
companies. Data contained in this document serves informational purposes only. National
product specifications may vary.
IOS is a registered trademark of Cisco Systems Inc.

RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry
Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App
World are trademarks or registered trademarks of Research in Motion Limited.
The information in this document is proprietary to SAP. No part of this document may be
reproduced, copied, or transmitted in any form or for any purpose without the express prior
written permission of SAP AG.
24
2012 SAP AG. Alle Rechte vorbehalten.
Weitergabe und Vervielfltigung dieser Publikation oder von Teilen daraus sind, zu
welchem Zweck und in welcher Form auch immer, ohne die ausdrckliche schriftliche
Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen
knnen ohne vorherige Ankndigung gendert werden.
Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps,
Google Mobile Ads, Google Mobile Updater, Google Mobile, Google Store, Google Sync,
Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik und Android sind
Marken oder eingetragene Marken von Google Inc.
Die von SAP AG oder deren Vertriebsfirmen angebotenen Softwareprodukte knnen

Softwarekomponenten auch anderer Softwarehersteller enthalten.
INTERMEC ist eine eingetragene Marke der Intermec Technologies Corporation.
Microsoft, Windows, Excel, Outlook, und PowerPoint sind eingetragene Marken der
Microsoft Corporation.
Bluetooth ist eine eingetragene Marke von Bluetooth SIG Inc.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x,
System z, System z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power
Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA,
pureScale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP,
RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli,
Informix und Smarter Planet sind Marken oder eingetragene Marken der IBM Corporation.
Linux ist eine eingetragene Marke von Linus Torvalds in den USA und anderen Lndern.
Adobe, das Adobe-Logo, Acrobat, PostScript und Reader sind Marken oder eingetragene
Marken von Adobe Systems Incorporated in den USA und/oder anderen Lndern.
Oracle und Java sind eingetragene Marken von Oracle und/oder ihrer
Tochtergesellschaften.
UNIX, X/Open, OSF/1 und Motif sind eingetragene Marken der Open Group.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame und MultiWin
sind Marken oder eingetragene Marken von Citrix Systems, Inc.
HTML, XML, XHTML und W3C sind Marken oder eingetragene Marken des W3C,
World Wide Web Consortium, Massachusetts Institute of Technology.
Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C,
Retina, Safari, Siri und Xcode sind Marken oder eingetragene Marken der Apple Inc.
IOS ist eine eingetragene Marke von Cisco Systems Inc.
RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry
Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook und BlackBerry App
World sind Marken oder eingetragene Marken von Research in Motion Limited.
Wi-Fi ist eine eingetragene Marke der Wi-Fi Alliance.

Motorola ist eine eingetragene Marke von Motorola Trademark Holdings, LLC.
Computop ist eine eingetragene Marke der Computop Wirtschaftsinformatik GmbH.
SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer,
StreamWork, SAP HANA und weitere im Text erwhnte SAP-Produkte und Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken
der SAP AG in Deutschland und anderen Lndern.
Business Objects und das Business-Objects-Logo, BusinessObjects, Crystal Reports,
Crystal Decisions, Web Intelligence, Xcelsius und andere im Text erwhnte BusinessObjects-Produkte und Dienstleistungen sowie die entsprechenden Logos sind Marken
oder eingetragene Marken der Business Objects Software Ltd. Business Objects ist ein
Unternehmen der SAP AG.
Sybase und Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere und weitere im Text
erwhnte Sybase-Produkte und -Dienstleistungen sowie die entsprechenden Logos sind
Marken oder eingetragene Marken der Sybase Inc. Sybase ist ein Unternehmen der
SAP AG.
Crossgate, m@gic EDDY, B2B 360, B2B 360Services sind eingetragene Marken der
Crossgate AG in Deutschland und anderen Lndern. Crossgate ist ein Unternehmen der
SAP AG.
Alle anderen Namen von Produkten und Dienstleistungen sind Marken der jeweiligen
Firmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte knnen lnderspezifische Unterschiede aufweisen.
Die in dieser Publikation enthaltene Information ist Eigentum der SAP. Weitergabe und
Vervielfltigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und
in welcher Form auch immer, nur mit ausdrcklicher schriftlicher Genehmigung durch
SAP AG gestattet.
25

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Cloud Data Protection and

Information Security at SAP

Cloud Data Security and Compliance at SAP

SAP Business Cloud

2014 SAP AG. All rights reserved.

SAP Cloud Security Standards and Certificates

Backup & Recovery

Integrity & Confidentiality

*formerly SAS 70 Type II

SAP Cloud Security Standards and Certificates

Backup & Recovery

International Standard Organization

International Organization for

Specifies how an information security

Specifies requirements for a quality

Is a standard in the field of business

2014 SAP AG. All rights reserved.

Certified Energy efficient

Integrity & Confidentiality

SSAE16 is an "attestation" standard.

SAP Cloud Security Physical Security

Backup & Recovery

Integrity & Confidentiality

World-class Tier-3 and 4 data centers

SAP managed data centers and selected

SAP Cloud Security Physical Security

Backup & Recovery

Digital Reality SFSF

JAM, NFL Fantasy Football, JPaaS

Sourcing, Streamwork, BIoD

2014 SAP AG. All rights reserved.

Integrity & Confidentiality

SAP Cloud Security Physical Security

Confidentiality & Integrity

Reinforced concrete construction

Hundreds of surveillance cameras with digital recording

Fully monitored doors

Tens of thousands of environmental sensors

Security guards and facility support team onsite 24x7x365

Biometric sensors + card readers to access secured areas

Multiple redundant internet connections from multiple carriers

Redundant power sources

Hundreds of UPS units with additional capabilities of 20 min

Auxiliary, expandable diesel power supply, online within minutes

Diesel fuel storage sufficient for 48-hours of operations without refueling

Contracts with external diesel suppliers to guarantee continuous operation

Fire and flood protection

Redundant, environmentally friendly, Inergen fire extinguisher System

Thousands Fire and Flood Surveillance Sensors

100% redundant air conditioning

Auxiliary cooling capacity

2014 SAP AG. All rights reserved.

SAP Cloud Security Network Security

Backup & Recovery

Confidentiality & Integrity

2014 SAP AG. All rights reserved.

Reverse Proxy Farms

Multiple redundant Internet Connections

SAP Cloud Security Network Security

Backup & Recovery

Confidentiality & Integrity

Reverse Proxy Farms

Multiple redundant Internet Connections

Intrusion Detection System