Daniel Ityokyaa

Email: danielityokyaa@yahoo.com
Address: 20 Saint Thomas Road Canning Town, London. E16 1NR
Mobile: 07529331704

PROFILE
I am enthusiastic about business systems solutions with a keen interest in operational and
Business support applications, working with a mindset of providing support and solutions to
meet every business needs.
Experienced in Help Desk, Desktop and Server Support environments, I display critical top-
bottom analytical skills when addressing both technical and non-technical issues. I am self
motivated and constantly see myself as a competent team-player with problem solving skills.

CORE SKILLS
• 1st and 2nd line support. Deployments/Refresh
• Helpdesk and Support Team environment
• Hardware/Software Troubleshooting/Repair (Break/Fix)
• Technical / User Support / Floorwalking
• Network Troubleshooting, Fault Management, LAN and WLAN
• General Rollout and Installation (Hardware and Software)
• Operating Systems, XP, Vista, 2003 server, SBS, Active directory (installation,
configuration and administration)
• Switch and router maintenance
• Backup and recovery
• Network Printers migration and configuration
• Router and Switch management (installation, configuration, tuning and administration)
• Server Consolidation using Vmware (ESXi and Vsphere)
• Cryptography and Computer Forensics
• VPN (IPSEC & SSL), TCP/IP & VMWare
• LAN, WAN Security and VoIP technology

TECHNOLOGIES \ APPLICATIONS \ HARDWARE

• Windows Server, NT, 2000, SBS, 2003, XP, Vista and windows 7
• Hardware : Dell Inspiron and Poweredge, HP, IBM, Compaq Laptop, desktop and
Servers
• Apple Mac OSx, Linux
• Microsoft Active directory, Exchange 2003,TCP/IP, DNS,DHCP
• Microsoft Office Suite XP & 2003 ,Outlook 2003
• Power quest, Symantec Ghost
• Web technologies(HTML,CSS, CMS, PHP, JAVA SCRIPT)
• Digital Forensics Technologies (Encase, Helix, FTK, e-mail examiner)
• Network Analyzer
• Microsoft Access, Share point
• Virtualization: Vmware ESXi 4

EMPLOYMENT HISTORY

NHS/SITEL
National pandemic flu service July 2008 – August 2008
Deployment / Helpdesk (CONTRACT)

National Pandemic Flu Service, set-up by the NHS is made up of a dedicated website and
various call centers located in various parts of the country, so as to quickly assess patient
symptoms (swine flu) to easily provide antiviral.

• Deployment and configuration of Windows Xp using Symantec ghost from a pre

configured production client on 70 desktop clients on a single domain.
 • Creating users on Active directory and also creating group policies ensuring
restriction on CSR clients desktop (IBM)
• Providing support for CSR after deployment
• Network printers migration and configuration
• 1st line Support / Deployment

Jacobs Engineering UK
Data /Technical Support Analyst (FIXED TERM) Sept 2009 – November
2009
Jacobs is an innovative engineering firm, providing business analysis and process re-
engineering services to companies such as BT, SKY, Virgin media, Tiscali and 2getha group.
These projects were successfully implemented e-commerce modules on B2B and B2C web
systems.
I have successfully worked as a team member in providing support so as to deliver various
projects on time and to budget. Some of my functions have included:

• 1st / 2nd line support Deployments/Refresh.

• Troubleshooting and resolving users’ queries and problems in person and on phone,
often under pressure. Ensuring smooth operation within the company.
• Lead a team of four people where we deployed, configured and managed Windows
Small Business server running Active Directory, Exchange, Sharepoint and which was later
move into virtual machines.
• Manage implementation, and Second line technical support for fully managed
application hosting platform based on Vmware ESXi 4, Windows Server 2003.
• Server consolidation using Vmware ESXi, Managing three servers each running on
ESXi hypervisor on a single physical server Dell Poweredge.
• I was part of a technical team involved in a proof of concept solution, BSS / OSS
Enterprise Integration (Siebel, Oracle, Remedy, Solvatio, BT Equivalence
Management Platform) Where I was responsible for providing technical support to
technical team.
• Diagnose and resolve end-user network or local printer problems, PC hardware
problems, e-mail, Internet, Wireless and local-area network access problems.
• Deploy Linux Red hat Enterprise Server on a Vmware virtual machine as a test server
for the development team.
• Installing, configuring and troubleshooting of Laptops (HP, IBM, Compaq, Lenovo,
and Dell).
• Managing users, accounts and email account on the domain (Active
Directory).
• Providing ongoing support for the administration for various web portals using
Content management System (CMS).
• Imaging, acceptance testing and deployment of thin-client and full desktop systems to
30 users on the domain.
• Desktop builds and hardware installation and maintaining local servers.
• Supporting end users after deployment.
• Using Remote tools and also desk side visits to rectify user issues, Win XP and Vista
utilities.
• Printer configuration and migration.
Awaiting Eyes Charity Foundation UK
IT Support Technical Manager (Internship) December 2009 – Date
Awaiting Eyes Foundation is a UK based registered charity organisation with the - (Charity
No. 1117222). They have a team of volunteers working in the earthquake affected area of
Mahildara/Bani Minhasan which is in the district of Bagh, Pakistan. This village was very close
to the epicentre of the earthquake, killing thousands of people. We are supporting 283
orphans with food, clothing and education.

NIIT Africa Dec 2006 – Nov 2007

 Junior Network Administrator / IT Support
NIIT is a leading Global Talent Development Corporation, building skilled manpower pool for
global industry requirements. The company has today grown to be amongst world’s leading
talent development companies offering learning solutions to Individuals, Enterprises and
Institutions across 40 countries.
• Identifying, troubleshooting and resolves hardware, software and network-related
problems encountered by end-users of the District network, the Internet, the
mainframe, PCs, Macintosh and Linux computer technology.
• Administration and managing the Oracle Instance using custom scripts and 10g
Oracle Enterprise Manager (OEM) database control.
• Perform database cloning and re-location activities
• Performing periodical Backup and Restoration and recovery using RMAN (full &
incremental) and RMAN incrementally updated backups.
• Analyzing bugs in system and application software; research and test possible
solutions.
• Working with Programmers to solve mainframe application problems to meet end-
user computing needs.
• Identify patterns of failure, research bug fixes and implement solutions; communicate
with managers regarding unresolved problems.
• Working with colleagues to produces relevant technical documentation
• Optimizing computer usage by researching and recommending enhancements to
system capabilities and security.

CERTIFICATION
• Microsoft certified Professional (MCP)
• Microsoft certified desktop support technician (MCDST)
• Microsoft Certified System Engineer MCSE (in progress)
• Cisco Certified Network Associate
• Masters in Information Security and Computer Forensics (Distinction)
• BSc Computer Science (2nd class upper)

PROFESSIONAL TRAINING /EDUCATION

IISY UK April 2009
Diagnostic Process Automation using Helix
This training was hosted by IISY (intelligente information systems AG) in Germany and
covered the use of Helix to provide a simplified Single interface to different levels of customer
support from CSR to end users to automate diagnostic processes within OSS and BSS
systems.

University of East London, UK Sept 2008 – Oct 2009

MSc. Information Security and Computer Forensics (Distinction)
Specialising in Security management, oriented Architecture, Global sustainable ICT,
designing and proposing solution, Information Technology and Internet Laws, computer
security, Seizure and examination of computer systems, use of digital forensic tools, human
computer interaction (usability).
Dissertation: Network Security issues: Data leakage prevention techniques and control. Case
studies and comparative analysis of issues and factors affecting data/web security and
information protection in organisations’ corporate networks.
BSc Computer Science (2nd Class Upper) Nov 2003 – Dec 2007
Dissertation: Analysis and simulation of a network congestion using slow-start algorithm.
The slow-start algorithm is one of the techniques employed to reduce congestion in a
bottleneck during data transmission from on terminal to another, in order to prevent congest
and prevent data loss. This Dissertation analyzes this algorithm on how decongestion takes
place and also simulates the algorithm using two routers.
8 GCSE (4A, 4B) Jan 1991 – July 1996

HOBBIES
I have a great interest in movies, cars and new technology, in terms of new and emerging
technologies. I also enjoy swimming, music, meeting people and making new friends.
REFERENCE
Available on request