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Bridgett M.

Middleburg, FL 32068 C: 904.566.2560 dbloafman@att.net
Qualifications Summary
Principled, results-driven, Human Resources Professional with 20+ years of progressively responsible HR management
expertise leading Operations, Employee Relations, Safety Administration, Payroll, Benefits, Recruiting, Training & Development,
Labor Relations and Contract Management. Known for strategic business perspective, outstanding leadership, presentation and
communications skills. Assess issues and deliver effective, compliant solutions. Adept at planning and directing process
improvement projects to enhance productivity and effectiveness while reducing costs and increasing employee satisfaction.
Noted for resolving EEOC and unemployment cases. Technically proficient with numerous HRIS and Payroll systems. Core
Strategic Leadership Process Improvement Organization Talent Acquisition Compensation Safety
Performance Management Change Management Payroll Health & Welfare Benefits (H&W) Teamwork
Employee Relations & Retention Organizational Development Onboarding Coaching & Counseling
Problem Resolution Regulatory Compliance Relationship Building HR Systems Implementation
Professional Experience
Human Resources Consulting, Jacksonville, FL
HR Consultant (temporary contract work)
Provide wide range of HR services for local businesses. Develop policies and procedures, handle recruiting and provide consulting
services to clients on Employee Relations issues, staffing and candidate selection.
Provide insight and direction to business owners, CEOs, Senior Leadership, HR Managers and supervisors in resolving
employee relations issues, often participate in disciplinary actions by providing guidance to management.
Create, audit and review workplace, employee and management policies/handbooks, designing, developing and
implementing updated policies/handbooks.
Candidate screening; assisted clients with conducting background checks; verification of references, extensive
screening; attribute assessment screening utilizing a variety of tools including Profiles.
Coastline Federal Credit Union, Jacksonville, FL
VP of Human Resources & Administration
Led all HR and Administrative functions for non-profit with 4 branches; managed ~40 staff with $2.5M annual budget. Partnered
with executive peers, managers and Board of Directors in aligning human resource strategies and programs with organizational
goals. Managed Facilities, Member Call Center, Board Administration, Collections and Contracts. Board-elected Privacy Officer;
member strategic leadership team.
Implemented web-based payroll system to 115 users at 5 branches within 90 daysanalyzed offerings, developed and
distributed RFP, selected product, negotiated contract and trained all employees.
Saved $200K in operating and salary expenses and re-engaged staff through extensive job description and salary
analysisadjusted pay grade structure to reflect industry standards.
Eliminated annual 2030% rate increase and reduced benefit costs $350K through restructure of H&W programs.
Decreased Turnover 25% by implementing and sustaining formal recruiting program.
Established Performance Management program that increased efficiency and effectiveness of teller/branch operations
production by 53%; improved morale and internal communications.
Reduced Unemployment Benefits 40%, utilizing first formal, consistently managed dispute process.
Launched Supervisory Assessment Survey in 6-month leadership development curriculum that led to 96% positive
scores for reporting relationships. Produced electronic handbook, augmented by toolkit and monthly newsletters.
Facilitated forums to share best practices.
Deployed Contract Management System that reduced contractual costs 30% ($100K annually). Vetted software and
vendor; and, developed process; ensured >150 contracts properly input into systemliaised with attorney as needed.
Developed Paid-Time-Off (PTO) Donation Program that improved morale and showed 40% increase in employee
satisfaction on annual survey.
Recognized on 2008 Performance Review for, constantly initiating and communicating innovative ideas and concepts.
Creativity has led to improved processes.
Increased HR productivity 30% by launching company Intranetcentralized location for company information, training,
policies and procedures.

Bridgett M. Loafman
Middleburg, FL 32068 H: 904.291.1699 C: 904.566.2560 dbloafman@att.net

Professional Experience continuedPage Two

Coastline Federal Credit Union, continued
Lauded on 2005 evaluation, precise and extremely thoroughrarely makes errorscan always be counted on to
follow throughexceptionally productive and self-motivated.
Built and grew customer service call center into revenue producing unitincreased loan revenue from $200K$1.2M per
year through cross-selling initiativesbecame one-stop shop for all member needs.
Liaised with VP of Operations to establish Branch Operations career pathled to higher performance, lower turnover and
workforce engagement. Analyzed positions; determined and tied career progression steps to Performance.
Created, implemented and provided continuous training for a credit union wide safety program which increased
employee peace of mind as well as the membership.
Payment Systems for Credit Unions (PSCU), Inc., Jacksonville, FL
Human Resource Manager/HR Generalist
Directed all HR functions and supported centralized Call Center, Information Technology, Operations and Training in satellite
location of Tampa headquarters with >75 direct/1K indirect staff and $1.2M budget. Provided varied credit union services to
>300 clients and their customers across the U.S. Selected for and completed PSCU University Management Certification.
Saved $200K annual hiring cost by implementing New Hire Orientation, Employee Opinion Survey and incentive
bonuses; increased retention of top talent and maintained competitive advantage.
Partnered with competitors to redeploy 75% of downsized employees to other institutionswin-win with pre-trained
associates; organized career fairs and communication forums resulting in 75% employee satisfaction on exit interviews.
Instituted and trained organization on new Performance Evaluation process that raised the bar, while garnering 80%
overall satisfaction score on manager feedback survey.
Attained 100% win rate on Unemployment Claims after creation and dissemination of new Employee Handbook with
clear policies and procedures, followed by consistent application.
Reduced Time-to-Hire metric from 4520 days by leveraging relationships with agencies, job market knowledge,
interviewing skills, relationships with hiring managers and making timely hiring decisions.
Introduced New Hire Orientationattained 97% employee satisfaction score on 4-week/90-day post-program survey.
Education & Certification
Florida Community College of Jacksonville, Associate in Arts (A.A.) Degree Candidate
Human Resource Certification Institute (HRCI)Senior Professional of Human Resources (SPHR)anticipated in Summer 2015
Various Human Resource and Management training classes 1986 present
High Resolutions, Inc.- DISC Profiles Administrator since 2006
OraSure Technologies, Inc. - Oral Fluid Drug & Alcohol since 2003
The Bittinger Law Firm, HIPAA Privacy Officer since 2004
State of FloridaNotary Public since 1998
American Heart Association - CPR since 1986
Professional Affiliations
Society of Human Resource Management (SHRM), Local, State, National Member since 1995
John L. Coleman Golf Tournament, Member since 2008
American Cancer Society, Member since 2004
Credit Union National Association (CUNA), Member 20032014
Publications & Speaking Engagements
Jacksonville Business Journal, GET HIP TO HIPAA with Attorney Ann Bittinger. Published July 25, 2005.
The Federal Credit Union Journal, Best Practices For Big Pool Hiring. Published July/August 2010.
Medical Group Management Association (MGMA) Performance Management Best Practices. Speaker March 2009.

Bridgett M. Loafman
Middleburg, FL 32068 H: 904.291.1699 C: 904.566.2560 dbloafman@att.net

Reference Page
Coastline Federal Credit Union
Mr. Wayne Harubin
Retired President/CEO
Email: gwdziadek@icloud.com
Phone(s): c (904) 806-1157 h (904) 940-8666
The Bittinger Law Firm
Ms. Ann Bittinger
Email: ann@bittingerlaw.com
Phone(s): o (904) 821-9000 c (904) 945-4545
Ms. Iris Wood
Email: viriswood@bellsouth.net
Phone(s): c (904) 662-1543
Dual Lending Options
Mr. Doug Olson
Email: dolson@duallendingoptions.com
Phone(s): c (904) 742-2686 o (904) 346-1700 x115
Coastline Federal Credit Union
Ms. Natalie Stockton
Member Service Center Manager
Email: nstockton@coastlinefcu.org
Phone(s): o (904) 346-1700
Handyman Matters
Ms. Delores Luczak
Email: 4luczaks@bellsouth.net
Phone(s): c (904) 449-9329