1} How the Indian banks are leveraging the technology in addressing

the future generations without compromising on traditional paper

based transactions?
Ans)-Indian Bank has come up with different technologies in banking sector
more making banking easy and familiar to common people.
The most important point for introducing technology is that customer wants to
do is work faster within seconds without moving anywhere he would be
interested towards technology to do any transactions.
Indian Banks have come up with different technologies like mentioned below.

ATM
INTERNET BANKING
MOBILE BANKING
PHONE BANKING
IMPS
CARDLESS CASH FACILITY
CASH DEPOSIT MACHINE
CHEQUE DEPOSIT MACHINE
VIDEO CALLING
Account Opening Tablet

Banks has given different opportunity to customer without coming to bank and
wasting their time.
More the usage of technology less will be the paper work .As right said India
average population will be of age 29 this matters a lot for banking sector.
More the banks bring new technology more will be the customer as they show
interest to wards technology.
Banks has given different modes to transact to the cutomer according to their
convinent.

2)Explain the internet and mobile banking process and its merits and
demerits. And discuss the measures taken by banks to protect safety
and security of online transactions?
Ans)
Merits:The major merit of these two technology is customer is not needed to
come from a long distance from his home to the bank to do the
transaction .
He can sit at his home and can transact what ever he like.
No usage of paper customer need to verify himself by logging into
internet banking with his credentials
Customer has different options.

He can transfer money from ICICI to ICICI

He can transfer money from ICICI to other bank
He can transfer money to abroad
He can place any kind of request
He can see his statement
He can different investment which suits him the best
(FD,RD,Insurance,Mutualfund etc)
And many more options bill payment/ecs/recharge etc.

Any problem he can contact to customer care 24*7

Demerits:Due to more fraud in online customer need to be careful regarding fishing
Most of the data is hacked by hackers and are used against you
The money will be deducted from the account
Never to share any credentials with any one
Bank need to provide more secured site for customer there must be different
level of verification like mentioned below.
OTP should be send to registered mobile number
GRID Values should be asked present on back of the card
CVV number must be asked
Pin must be asked
3D secure pin must be asked
At last the transaction password must be asked
If all the process is successfully verified then only transaction must be happen
so no frauds can be done