Académique Documents
Professionnel Documents
Culture Documents
We have good relationship with our suppliers .They have never been late in delivering
the supplies, our upper management is very efficient and works hard to solve these
problems we have loyal suppliers .suppliers have never disappointed us.
13-How
you maintain your inventory?
13We have full knowledge of after how much time we have to inform management about
our inventory gourmet products are freshly made and then we have a good system of
inventory check for the other goods.
14-How
much profit your company earns in each month?
14We are not familiar with the profits but the company earns good profit thats why they
have decided to make chains in Lahore and they are also earning excellent profit.
15-Who
you think your competitors in this area?
15Our company has few competitors Nirala, cakes & bakes etc but in this area we have
Good luck bakery is our direct competitor.
16- Whats your sale in the Eid season?
We have a large amount of customers in Eid days and large profits are earned during the
other festivals too.
17-Which
product of your company is sold mostly in the festivals?
17Our sweets (mithae) and cakes are sold mostly and sweets mostly as its a traditional gift.
18-What
do you offer for the children?
18We offer cakes of different cartoon characters and we also prepare cakes which the
picture of the birthday girl /boy on the top of the cake.
19-Who
is on the upper post from you?
19Its the Zonal manager of each branch.
20-Whats
the turnover rate of your sales persons?
20Its 5% in a year. The turnover rate is very low in the company, all the employees are
highly satisfies with their jobs.
21- How is the environment of the shop?
The environment is very friendly .We enjoy working here
22- How is the relationship between the sales persons?
They are very helpful to each other; we are never confronted with any conflict between
the employees.
23-What
do you do when theres a large no. of customers in shop?
23Then we distribute our sales person around the two sides and they are trained not to suffer
from being committed by fraud or mistake.
24-How
do you greet your customers?
24We greet them by saying Assalam alaikum sir/miss and what can we do for you?
25-Do
25- you have any feedback system so that you can improve your systems?
Yes we have a segment of customer care in which the customers can give feedback about
the services or products .it can also be done through our complaint manager.
26-Any
other services you provide on internet/website?
26Yes we have a segment of career support in which we have given the job description of
the employees we need for the company .and the interested persons can contact us on the
site .i.e. send your application with one page CV on following
address career@gourmetbaker.com.pk
27- Do your company does market search for R&D?
Yes, Our Company survey the new products required by the customers and the new
products the customers need. It also deals with the change in the products or enhancement
in the existing products.
28-Are
you completely satisfied with the job?
28Yes, I am completely satisfied with my job.
29-Compared to a year ago how would you describe your current job
satisfaction level?
I would be much more satisfied with my job.