C6 - D6AY0104P0 - Help in diagnosis : Telematics RT3 (Summary)

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HELP IN DIAGNOSIS : TELEMATICS RT3 (SUMMARY)

RT3 RADIOTELEPHONE SYSTEM

1. Concerns
All vehicles equipped with a telematic unit RT3.

2. Presentation : Document
This document is an addition to the check procedures of the diagnostic tools.

2.1. Instructions
General procedure for using the diagnostic assistance document and the diagnostic tool.

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2.2. Generality
Reminder : Telematics RT3.

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2.3. Recommendations/precautions

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URGENT : Risk of the multifunction display and telematic unit being rendered useless : Do not disconnect
the connection cable between the telematic unit and the multifunction display when the telematic unit 40way connector is connected.

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Before any operations : Check :

The battery voltage
The fuses
The correct position of the shunt located on the built-in systems interface (the shunt must be in position
"customer")
The built-in systems interface must not be in "ECO mode"
The telematics unit must be powered and connected to the network

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CAUTION : Special precautions must be taken when connecting and disconnecting the telematic unit and
multifunction display harnesses, to avoid permanent damage to the multifunction display / Data
communication ECU .
Dismantling : multifunction screen / Data communication ECU :
1 - Switch off the ignition ; Switch off all power consuming equipment to allow the networks to switch to
standby
2 - Get out of the vehicle ; Check that all the openings are closed correctly (Do not lock the doors)
3 - Wait 3 minutes
4 - Disconnect the battery
5 - Disconnect the telematic unit 40-way connector
6 - Unplug : The multifunction display
7 - Disconnect the telematic unit aerials
8 - Connect the battery
assembly : multifunction screen / Data communication ECU :
1 - Switch off the ignition ; Switch off all power consuming equipment to allow the networks to switch to
standby

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C6 - D6AY0104P0 - Help in diagnosis : Telematics RT3 (Summary)

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2 - Get out of the vehicle ; Check that all the openings are closed correctly (Do not lock the doors)
3 - Wait 3 minutes
4 - Disconnect the battery
5 - Connect the telematic unit aerials
6 - Connect : The multifunction display
7 - Connect the telematic unit 40-way connector
8 - Connect the battery

CAUTION : Display diagnostics are more difficult (no diagnostics return).

2.4. Preliminary check

List : Preliminary checks.

2.5. Table : Fault codes

Fault
codes

After sales description of the fault code

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The table lists the fault codes for which diagnosis identifies the causes or components at the origin of any
malfunctioning of the telematic unit RT3.
The fault codes are given in order of priority.
Characterised by Rectification
priority

Information fault from one of the steering wheel radio

controls

7164

Fault in the information from the last navigation message

recall switch

Not characterised 1

7165

Trip computer control button fault

Not characterised 1

B940

GPS antenna fault

C940

GPS antenna fault

F943

SOS button fault (Emergency call)

Not characterised 1

F944

Fault on one of the buttons of the telematic unit (SOS

button excluded)

Not characterised 1

F954

Telematic unit ECU internal fault (GSM module)

Not characterised 1

F955

Telematic unit ECU internal fault (GPS module)

Not characterised 1

F957

Telematic unit ECU internal fault(radio module)

Not characterised 1

F958

Telematic unit ECU internal fault(second radio tuner)

Not characterised 1

F968

Fault absence of the backup battery

Not characterised 1

F300

Calibration file downloading fault

Not characterised 1

7157

Exterior temperature data fault

Not characterised 2

7172

Fault: absence of communication with the ABS ECU

Not characterised 2

F00A

CAN network fault

Not characterised 2

F020

Fault no communication with the air conditioning ECU

Not characterised 2

F085

Fault: no communication with parking assistance ECU

Not characterised 2

F088

Fault, no communication with the CD changer

Not characterised 2

F956

Telematic unit ECU internal fault(CD module)

Not characterised 2

Not characterised 1

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715D

Short circuit to
earth

Open circuit

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F959

Fault in communication with the monochrome (CT) or

colour (DT) display

Not characterised 2

F95A

Telematic unit ECU internal fault

Not characterised 2

2.6. Table : Symptoms

The table of symptoms supplies the link to a diagnostics procedure, for each symptom given by the customer.
The diagnostic procedures are established by area.
Area

Symptoms

On - stop

The telematics units does not come on

Simultaneous absence of image and sound
The telematics unit does not go when the ignition is turned off
Restarting or random switching off

Display

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Display locked on an image

Display locked on the logo

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Black screen
The sound is present

The telematics units does not come on

Simultaneous absence of image and sound

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The telematics unit does not go when the ignition is turned off

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Restarting or random switching off

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Black screen
The sound is present

Display locked on an image

Display locked on the logo

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Display with interference

No sound or loss of sound from all sources
Image present and not frozen

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Sound

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Presence of general sound but no sound coming from one or more

loudspeakers
Malfunction of the CD changer source
Malfunction of the CD/DVD player source
Malfunction of the Radio (tuner) source
Sound quality/interference problem
Presence or absence of beeps
Volume adjustment problem - The volume drifts (bass, treble, balance...)
Sound with the ignition off

Navigation

Problem linked to the navigation function

Voice recognition / Voice

synthesiser

Voice recognition
Voice labels
Voice synthesiser

CD player / DVD / CD changer

Problem inserting a CD/DVD

CD/DVD ejection problem
Skips, jams

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C6 - D6AY0104P0 - Help in diagnosis : Telematics RT3 (Summary)

AM-FM / RDS-TMC

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Change of bands AM-FM

Problem linked to traffic info TMC

Telephony / Services

Internal telephone problem

Telematics services
Directory of the Telematics unit

buttons / Controls

Keys on the front panel

Remote controls

2.7. Check after operation

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It is necessary to restart the telematic unit RT3 between two readings of faults, in order for the latest
modifications performed (reconnection of an aerial or wiring, etc.) to be correctly taken into account by the
telematic unit RT3.

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