Installation Instructions SW CRE - 1907

HEALTHCARE
Enclosure
Imaging Services
Document No: DD+DIS112.11E

This number is needed for production line only:
F7.5175.9404.2
CR 30-X
Type 5175/100/105/110/120/125
Installation Instructions Software CRE_1907
Purpose of this Document

This enclosure is part of the software CRE_1907, available on the Agfa HealthCare
Library, and the CD-ROM which is part of digitizer delivery.
It describes all steps for installation of software CRE_1907.
Referenced Documents
Document
Title
DD+DIS103.11E
CR 30-X, Service Bulletin 48, Software CRE_1907 available
DD+DIS310.09E
CR 30-X, Service Bulletin 34, Introduction of Speed Class free

Operation
DD+DIS150.06E
Chapter 3.8, Software Releases, Patches
Dispose the enclosure document after finishing your task

(observe the confidentiality note below).
CONFIDENTIALITY NOTE:
Use, dissemination, distribution or reproduction of this document by unauthorized personnel is not permitted and may be unlawful.
DOCUMENT CONTROL NOTE:
The controlled version of this document resides on the Agfa HealthCare Library. Any printed copy of this document is uncontrolled.
Revision 0
05-2011 printed in Germany
Agfa Company Confidential
Document Node ID: 33338960

Enclosure_e_template_v07
Copyright 2011 Agfa HealthCare N.V.
DD+DIS112.11E
Enclosure
Manufacturer
Agfa HealthCare N.V.
Publisher
Agfa-Gevaert HealthCare GmbH
Tegernseer Landstrae 161
D - 81539 Mnchen
Germany
Copyright 2011 Agfa HealthCare N.V.
All rights reserved.
Technical modifications reserved.
AGFA and the Agfa-Rhombus are trademarks of Agfa HealthCare N.V.
WARNING:
Improper operation or service activities may cause damage or injuries.
INSTRUCTION:
(1)
Read the "Generic Safety Directions" document

(see Agfa HealthCare Library => General Info => Agfa HealthCare =>
Publications => Service Manual) prior to attempting any operation, repair or
maintenance task on the equipment.
(2)
Strictly observe all safety directions within the "Generic Safety Directions" and on
the product.

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LIST OF CONTENTS
INTRODUCTION ......................................................................................................................6
CHECKING INSTALLED DIGITIZER SOFTWARE VERSION.................................................7
FOR WINDOWS 7 ONLY: PREPARING THE FIREWIRE DRIVER.........................................8
DE-INSTALLING OLD SOFTWARE.......................................................................................11
INSTALLING SOFTWARE CRE_1907 AT THE CONTROL PC ............................................12
INSTALLING THE AGFA DEVICE DRIVER ........................................................................13
UPLOADING SOFTWARE TO THE DIGITIZER ....................................................................14
PERFORMING A BACKUP ....................................................................................................17
VERIFYING THE SUCCESSFUL SOFTWARE UPGRADE...................................................18
10
APPENDIX: TROUBLESHOOTING SOFTWARE INSTALLATION PROBLEMS AT THE

CONTROL PC ........................................................................................................................19
10.1
After Uninstallation of the Software the Message appears: You must restart your system 19
10.2
After Uninstallation of the Software the "Found New Hardware Wizard" appears .................20
10.3
After initial Installation the "Found New Hardware Wizard" does not appear.........................21

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Subject
Prerequisite
Enclosure
Installation Instructions Software CRE_1907

Software CRE_1907 can be installed on any CR 30-X digitizer independent on the
currently installed software and hardware.
IMPORTANT:
Software CRE_1907 has only been released with NX workstation software
NX 2.0.6805 SU1 / NX 3.0.6805 SU1 and higher versions.
If necessary upgrade to NX 2.0 6805 SU1 / NX 3.0.6805 SU1 or higher prior to
installing software CRE_1907.
For details see:
DD+DIS139.07E - NX 2.0 - Service Bulletin No. 04 - Release of NX 2.0.6805

(Intranet Link / Extranet Link)
DD+DIS386.07E - NX 2.0 - Service Bulletin No. 19 - Software Update NX

2.0.6805 SU2 solves Software Defects (Intranet Link / Extranet Link)
DD+DIS125.08E - CR 30-X Technical Documentation Chapter 2 - Functional

Description - Software / Hardware Compatibility Chart CR 30-X System
(Intranet Link / Extranet Link)
If the feature "speed class free" operation shall be used, NX workstation software NX
2.0.8000 - NX 3.0.8000 (and higher versions) is required.
For details see:
DD+DIS324.08E - NX 2.0.8000 - 3.0.8000 - Service Bulletin No. 01 - Release of

NX 2.0.8000 - 3.0.8000 (Intranet Link / Extranet Link)
DD+DIS298.09E - NX 2.0.8000 / 3.0.8000 Service Bulletin 09, NX 2.0.8000 /

3.0.8000. CR 30-X and CR 30-X SCF Digitizer Model Files Version 1.0
available on MedNet GSO Library (Intranet Link / Extranet Link)
DD+DIS310.09E - CR 30-X, Service Bulletin 34, Introduction of Speed Class

free Operation (Intranet Link / Extranet Link)

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Enclosure
SCOPE OF DELIVERY for Software on CD-ROM (part of digitizer delivery):
CD-ROM CRE_1907 with following content:

o
Software CRE_1907 (Setup CR 30-X_1907.msi)
Directory "Prerequisites" with following content

(required in exceptional cases only):
-
Microsoft Visual J # 2.0 Redistributable Package (vjredist.exe).
Microsoft .NET Framework 2.0 (dotnetfx.exe)
Java Runtime Environment 1.5.0 (jre-1_5_0-windows-i586.exe)
readme.txt describing purpose of files in directory "Prerequisites"
This enclosure document
SCOPE OF DELIVERY for Software on the Agfa HealthCare Library:
Software CRE_1907 (Setup CR 30-X_1907.msi)
Microsoft Visual J # 2.0 Redistributable Package (vjredist.exe): Required to install

software CRE_1907 on the service PC to use function Explain Error Code
This enclosure document
REQUIRED TOOLS:
If software is part of a spare part kit, and distributed on CD-ROM:
No tool required for software installation
If software is obtained via the Agfa HealthCare Library:
Service PC, to copy software on USB stick
USB stick ( > 25 MB free space)
REQUIRED TIME:
Approximately 60 minutes, without possibly required software upgrade of the
NX workstation

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Enclosure
Introduction
Software CRE_1907 is the successor of software CRE_1901.
It contains the following improvements compared to software CRE_1901:
Improved self test of Slow Scan Motor
Minimizing of the Error Viewer improved
Following improvements are applicable for certain dealer configurations only:
Error 3192 does not occur anymore when the TWAIN client is closed
Polygon and Photomultiplier high tension are switched off if the scan cycle is
cancelled (e.g. by pressing "Eject" button in the image processing application)
Additional minor changes and improvements
The required steps of software CRE_1907 installation depend on the type of

installation:
Initial installation (during activation of the NX workstation software or during NX

clean installation procedure) or
Upgrade installation
Step
Initial
Installation
Upgrade
Installation
See
section
Check the installed software

version.
For Windows 7 only: Prepare the

FireWire Driver
Uninstall the old software.
Install CRE_1907 on the Control

PC.
Install the Agfa device driver
Upload the new software to the

digitizer.
Perform a stall calibration of the

fixer motor
Perform a backup.
Verify the successful software

installation.
10
* In exceptional cases, if a software mismatch error 2712 appears after connection to the digitizer, an
upload of the digitizer software is required for initial installation, too.
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Enclosure
Checking installed Digitizer Software Version

This step is required for:
Initial installation
Upgrade Installation
(1) Log-off the current user at the control PC.

(2) Login as user crservice.
(3) Select menu: <Start All Programs - Agfa CR 30-X - Service
Client>
(4) Enter user name and password.
(5) Select: menu <Help About
Service Client>. See Figure 1.
Figure 1
(6) Evaluate as follows:
If it shows: <Installed Release CRE_1901> or a lower version

proceed with SW installation as described in section 3.
If it shows: <Installed Release CRE_1907> stop the software

upgrade: The software is up-to-date already.
(7) Close the service client.

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Enclosure
For Windows 7 only: Preparing the FireWire Driver

IMPORTANT:
Before starting any software installation activity at the control PC, switch off the
digitizer. Otherwise the digitizer driver on the control PC might not be installed
properly.
NOTE:
Windows 7 uses by default a driver for the FireWire interface which is not compatible
with the digitizer.
The Legacy type of FireWire interface has to be activated. Otherwise image
transmission will not work: The operating system of the Control PC will crash.
(1)
Switch-off the digitizer.
(2)
Select <START Shut down Log off> to log-off the current user.
(3)
When the log-in screen appears login as "crservice".
(4)
Exit the NX software via: <NX Main Menu - Exit NX>
(5)
Exit the "Error Viewer"

(The icon
is shown in the task bar as long as
the error viewer is active).
(6)
Right-click on <Computer> in the

START menu.
(7)
Select <Manage>. See Figure 2.
Figure 2

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Enclosure
(8)
Select <Device Manager>.
(9)
Check the driver name under IEEE

1394 Bus host Controller:
If it is named with expression

Legacy, e.g. LSI 1394 OHCI
Compliant Host
Controller (Legacy), the
correct driver is installed
already. In this case close the
Computer management window
and continue with section 4.
If the expression Legacy is not

part of the driver name continue
with the next step in this
section.
Figure 3
(10) Double-click the driver (marked red

in Figure 3).
(11) Select the Driver tab. See Figure 4.
(12) Select <Update Driver>.
(13) Select <Browse my computer
for driver software>.
Figure 4

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(14) Select <Let me pick from a

list of drivers on my
computer>.
Figure 5
(15) Select the Legacy driver.

(16) Click <Next>: The driver gets
installed
(17) Click <Close> (2 times).
Figure 6
(18) Ensure that the Legacy driver is

shown in the Computer Management
window.
(19) Reboot the NX workstation.
Figure 7

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De-installing old Software

(1)
Select <START - Log Off (current user)> to log-off the current user.
(2)
When the log-in screen appears login as "crservice".
(3)
Exit the NX software via: <NX Main Menu - Exit NX>
(4)
Exit the "Error Viewer"

(The icon
is shown in the task bar as long as
the error viewer is active).
Figure 8
(5)
Switch off the digitizer. See IMPORTANT note below.

IMPORTANT:
Before starting any software de-installation activity at the control PC,
switch off the digitizer. Otherwise the driver for the digitizer on the
control PC will automatically be de-installed.
(6)
Deinstall the digitizer software on the control PC: Select: <Start - Settings
- Control Panel - Add or Remove Programs - CR 30-X>
(7)
If the message "You must restart your system ...." appears at the end of the
deinstallation process, continue with the steps described in section 11.1.
Otherwise continue with next section.

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Installing Software CRE_1907 at the Control PC

NOTE:
For the initial installation of the NX workstation steps (1) and (2) are already done by
production.
(1)
Copy file Setup CR 30-X_1907.msi from USB stick or CD-ROM to

partition D: on the control PC.
(2)
Double-click on file Setup CR 30-X_1907.msi on the D: partition.
(3)
Press next and follow the installation wizard. See IMPORTANT note below.
IMPORTANT:
Do not change the suggested
default installation folder:
C:\Program Files\Agfa\CR 30-X\
Figure 9
(4)
When finished, restart the control PC.
(5)
Login again as user crservice.

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Installing the AGFA Device Driver

(1)
Switch on the digitizer: The Found

new hardware wizard appears
(2)
Enter a Friendly Name for the new

hardware, e.g. AGFA Device.
(3)
Click <next>.
Figure 10
IMPORTANT:
If the Found new hardware wizard does not appear during initial installation of the
software, the driver for the digitizer possibly is not installed properly. Refer to section
11.3 for an instruction how to check and correct the problem.
(4)
Click <Finish>.
Figure 11

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Enclosure
Uploading Software to the Digitizer

Initial installation*
* In exceptional cases, if a software mismatch error 2712 appears after connection to the digitizer, an
upload of the digitizer software is required for initial installation, too.
(1)
(2)
Exit the NX software via "NX Main

Menu Exit NX".
The Software Version loaded onto the digitizer

and that one installed on PC do not match.
Please perform the upload via Service Client.
Switch on the digitizer: After

approximately 45 seconds, Info
message 2715 synchronizing
database followed by error 2712
will be displayed.
(Error 2712)
Figure 12
(3)
Close the error screen by clicking on the icon
(4)
On the control PC select menu: <Start - Programs - Agfa CR 30-X Service Client>
(5)
Enter user name and password.
(6)
Select the menu <Modification SW Upload>.
(7)
Ensure that Version on PC CRE_1907 for all 3 nodes is displayed,

see Figure 13.
(8)
Select the button <Select All>. See IMPORTANT note below.
IMPORTANT:
Do not upload the nodes individually, but use the <Select All> functionality, to mark
all three nodes for upload automatically. Reason: The software for the PMI board has
to be uploaded first before the software for the two other boards is uploaded.
(9)
Select button <Upload selected nodes>. See Figure 13.

Node
Installed Version
Version on PC
PMI Board/FPGA unknown/unknown
CRE_1907
unknown
HDL Board
unknown
CRE_1907
SSC Board
Status
different
different
different
Select All
Clear Selection
Get installed version
Upload selected nodes
517501df.cdr
Figure 13
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(10)
Enclosure
Wait for approximately 7 minutes until the message "Versions are current"
appears in the message box. Refer to Figure 14.
If message "SW upload required" appears instead, refer to IMPORTANT note
next page.
Node
Installed Version
PMI Board/FPGA CRE_1907/2104
CRE_1907
HDL Board
CRE_1907
SSC Board
Version on PC
CRE_1907/2104
CRE_1907
CRE_1907
Status
ok
ok
ok
Select All
Clear Selection
Get installed version
Upload selected nodes
Activity
Upload to selected nodes completed

Waiting for PMI to restart...
Finalizing Upload.
Waiting for restart...
Retrieving actual version information.
Starting version check of nodes
PMI: installed version 'CRE_1907/1096'; file version 'CRE_1907/2104
Controller HDL Board(0x780): installed version 'CRE_1907'; file version 'CRE_1907'
Controller SSC Board(0x784): installed version 'CRE_1907'; file version 'CRE_1907'
Versions are current
Final SW upload success message

Figure 14
(11)
Switch off the digitizer.

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Enclosure
IMPORTANT:
After upload of the selected boards, the PMI board is restarted. In some cases the
version check of the nodes fails like in this example for the PMI2 board:
Starting version check of nodes
PMI: installed version 'unknown/unknown'; file version 'CRE_1907/2104'
No controller with CAN-ID 0x780 found in machine
Controller HDL Board(0x780): installed version 'unknown'; file version 'CRE_1907'
No controller with CAN-ID 0x784 found in machine
Controller SSC Board(0x784): installed version 'unknown'; file version 'CRE_1907'
SW upload required.
Proceeding to fix the problem:

(1) Press button "Get installed versions to trigger the versopn check once more.
Message "Versions are current" appears (see Figure 14).
(2)
If message "Versions are current" does not appear: Repeat the software upload:
Go back to step (8).
Performing a Stall Calibration for the Fixer Motor

* during initial installation (= activation of the NX workstation software or during NX clean installation
procedure) this step only has to be performed, if the software on the digitizer was below CRE_1907.
NOTE:
Together with software CRE_1907 a new type of fixer motor was introduced with
different motor characteristics.
Software CRE_1907 in general supports all types of fixer motors. To ensure that the
previous type of fixer motor runs at optimal speed a stall calibration of the fixer motor is
required however.
If the stall calibration is not performed during software upgrade, throughput would be
slightly decreased, as some movements of the fixer motor would be slower.
(1)
Switch on the digitizer.
(2)
In the CR 30-X Service Client select "Preventive Maintenance - Stall

Calibration".
(3)
Select "Calibrate Fixer".
(4)
Wait until the stall calibration is finished: This takes approximately 1 minute.

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Performing a Backup
(1)
In the CR 30-X service client select the menu <Backup & Restore>.
(2)
Keep the default settings as shown in Figure 15.
Figure 15
(3)
Select the button <Backup selected files> to perform a backup.
(4)
Select the partition <D:\> of the control PC as storage place.
(5)
Select <Save>: The screen

"Performing backup ..." with a
progress bar appears.
(6)
Wait till the backup is finished.
(7)
Insert a backup USB stick at the USB port of the control PC.
(8)
Copy the backup file stored on the partition <D:\> on the control PC to the
USB stick.
(9)
Unmount and remove the USB stick from the control PC and store it on a save
place.
(10) Close the service client.

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(11) Answer the dialogue popping up

did you perform any repair or
maintenance activities with "Yes".
Figure 16
10
Verifying the successful Software Upgrade

* These verification steps are also part of the digitizer installation instructions.
Result
(1)
Insert cassette with unexposed IP in the digitizer.
(2)
At the NX workstation select examination type System diagnosis Flatfield.
(3)
Select ID to identify the image: Scanning starts.
(4)
Confirm that the image arrives at the NX workstation.
(5)
Reject the image.
(6)
Log-off user crservice.
The digitizer software CRE_1907 is installed.

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11
Enclosure
Appendix: Troubleshooting Software Installation Problems at

the Control PC
The following problems may occur during software installation at the control PC:
Symptom
See Section:
After uninstallation of the Software the Message appears:

You must restart your system
11.1
After uninstallation of the Software the "Found New

Hardware Wizard" appears
11.2
After initial installation the "Found New Hardware Wizard"

does not appear: The connection between digitizer and
control PC cannot be established
11.3
11.1
After Uninstallation of the Software the Message appears: You must

restart your system
Symptom
After uninstallation of the old digitizer software

on the control PC following message pops-up:
Figure 17
Cause
The NX software or the error viewer have not been closed before software deinstallation.
Solution
Restart the control PC. Continue with software installation.

See section 5.

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Enclosure
11.2
After Uninstallation of the Software the "Found New Hardware Wizard"

appears
Symptom
After uninstallation of the Software followed

by a reboot of the control PC the screen
"Found New Hardware Wizard" appears.
Figure 18
Cause
Digitizer was not switched off during software uninstallation. In this case the digitizer
driver on the control PC will also be uninstalled.
Solution
(1)
Cancel the "Found new Hardware Wizard" and continue with software
installation. See section 5.
(2)
Install the driver via "found new hardware wizard" which pops up automatically
after software upload to the digitizer (and restart of the control PC).
Figure 19

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11.3
After initial Installation the "Found New Hardware Wizard" does not
appear
Symptom
After initial installation the "Found New Hardware Wizard" does not appear. The
connection between digitizer and control PC cannot be established: The status LED at
the digitizer stays red blinking.
Device driver for the digitizer not installed properly.
Cause
(1)
(2)
Solution
At control PC select: Start - Control Panel - Tab "Hardware" - Device Manager.

Check whether Imaging device PMI or Agfa or CR30 is available.
Result:
A)
B)
Imaging devices
PMI
Imaging device PMI or Agfa or CR30

available: This is the normal situation.
(3)
? Other devices
?! PMI
PMI or Agfa or CR30 listed under
other devices. In this case the
driver is not properly installed.
Proceed with next step.
This step has only to be performed for result B), PMI or Agfa or CR30 listed
under other devices:
- Right-click on the driver named PMI or Agfa or CR30.
- Select uninstall.
- Be sure to have digitizer switched on and the FireWire cable connected.
- Reboot the control PC.
- Re-install the digitizer driver as described in Figure 19.

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HEALTHCARE

Document No: DD+DIS112.11E

Installation Instructions Software CRE_1907

Purpose of this Document

CR 30-X, Service Bulletin 48, Software CRE_1907 available

CR 30-X, Service Bulletin 34, Introduction of Speed Class free

Chapter 3.8, Software Releases, Patches

Dispose the enclosure document after finishing your task

Agfa Company Confidential

Document Node ID: 33338960

Copyright 2011 Agfa HealthCare N.V.

Read the "Generic Safety Directions" document

DOCUMENT CONTROL NOTE:

Agfa Company Confidential

CHECKING INSTALLED DIGITIZER SOFTWARE VERSION.................................................7

FOR WINDOWS 7 ONLY: PREPARING THE FIREWIRE DRIVER.........................................8

DE-INSTALLING OLD SOFTWARE.......................................................................................11

INSTALLING SOFTWARE CRE_1907 AT THE CONTROL PC ............................................12

INSTALLING THE AGFA DEVICE DRIVER ........................................................................13

UPLOADING SOFTWARE TO THE DIGITIZER ....................................................................14

PERFORMING A BACKUP ....................................................................................................17

VERIFYING THE SUCCESSFUL SOFTWARE UPGRADE...................................................18

APPENDIX: TROUBLESHOOTING SOFTWARE INSTALLATION PROBLEMS AT THE

DOCUMENT CONTROL NOTE:

Agfa Company Confidential

Installation Instructions Software CRE_1907

DD+DIS139.07E - NX 2.0 - Service Bulletin No. 04 - Release of NX 2.0.6805

DD+DIS386.07E - NX 2.0 - Service Bulletin No. 19 - Software Update NX

DD+DIS125.08E - CR 30-X Technical Documentation Chapter 2 - Functional

DD+DIS324.08E - NX 2.0.8000 - 3.0.8000 - Service Bulletin No. 01 - Release of

DD+DIS298.09E - NX 2.0.8000 / 3.0.8000 Service Bulletin 09, NX 2.0.8000 /

DD+DIS310.09E - CR 30-X, Service Bulletin 34, Introduction of Speed Class

DOCUMENT CONTROL NOTE:

Agfa Company Confidential

SCOPE OF DELIVERY for Software on CD-ROM (part of digitizer delivery):

CD-ROM CRE_1907 with following content:

Software CRE_1907 (Setup CR 30-X_1907.msi)

Directory "Prerequisites" with following content

Microsoft Visual J # 2.0 Redistributable Package (vjredist.exe).

Microsoft .NET Framework 2.0 (dotnetfx.exe)

Java Runtime Environment 1.5.0 (jre-1_5_0-windows-i586.exe)

readme.txt describing purpose of files in directory "Prerequisites"

This enclosure document

SCOPE OF DELIVERY for Software on the Agfa HealthCare Library:

Software CRE_1907 (Setup CR 30-X_1907.msi)

Microsoft Visual J # 2.0 Redistributable Package (vjredist.exe): Required to install

This enclosure document

No tool required for software installation

If software is obtained via the Agfa HealthCare Library:

Service PC, to copy software on USB stick

USB stick ( > 25 MB free space)

DOCUMENT CONTROL NOTE:

Agfa Company Confidential

Improved self test of Slow Scan Motor

Minimizing of the Error Viewer improved

Following improvements are applicable for certain dealer configurations only:

Additional minor changes and improvements

The required steps of software CRE_1907 installation depend on the type of

Initial installation (during activation of the NX workstation software or during NX

Check the installed software

For Windows 7 only: Prepare the

Uninstall the old software.

Install CRE_1907 on the Control