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Our ACT

electricity prices
Schedule of charges from 1 July 2014
(post carbon price repeal)

Our ACT electricity prices


The following rates apply from 1 July 2014. The carbon price has been
removed from usage rates for items 1 to 13. Accounts issued on or
after that date will be charged on a pro-rata basis.
The following charges from 1 to 12 have been approved by the
Independent Competition and Regulatory Commission as consistent
with its pricing decision for customers who are on a Standard Retail
Contract.

Plan

Unit

2014-15
GST
exclusive

2014-15
GST
inclusive

Supply charge

per day

68.90

75.79

per day

-5.00

-5.50

/kWh

16.64

18.304

Supply charge

per day

90.10

99.11

Direct debit discount*

per day

-5.00

-5.50

Consumption for the first


60 kWh per day
Consumption thereafter

/kWh

15.12

16.632

/kWh

16.64

18.304

Supply charge

per day

132.80

146.08

Direct debit discount*

per day

-5.00

-5.50

Consumption for the first


165 kWh per day
Consumption thereafter

/kWh

13.67

15.037

/kWh

16.64

18.304

Supply charge

per day

68.90

75.79

1 Home
Direct debit discount*

All consumption

2 Home saver

3 Home saver+

4 Home time-of-use
per day

-5.00

-5.50

Peak consumption^

Direct debit discount*

/kWh

19.88

21.868

Shoulder consumption^

/kWh

15.60

17.160

Off-peak consumption^

/kWh

11.63

12.793

^ Times periods as defined in 14.12

5 Business
per day

101.00

111.10

Consumption for first 330 kWh per day

Supply charge

/kWh

21.33

23.463

Consumption thereafter

/kWh

24.62

27.082

*Note the direct debit discount does not apply to direct debits against a debit or
credit card or for Market Retail Contracts.

Plan

Unit

2014-15
GST
exclusive

2014-15
GST
inclusive

per day

101.00

111.10

/kWh

8.32

9.152

/kWh

10.17

11.187

per day

101.00

111.10

/kWh

16.71

18.381

6 Community services discount (obsolete)


Supply charge
 he community services discount on the
T
Business plan energy rates is 3%

7 Off-peak night
All consumption

8 Off-peak day & night


All consumption

9 Streetlighting
Supply charge (per account)
All consumption

10 Business incentive
Supply charge

per day

101.00

111.10

Business consumption^

/kWh

28.30

31.130

Evening consumption^

/kWh

19.12

21.032

Business off-peak consumption^

/kWh

11.99

13.189

^ Times periods as defined in 14.12

11 Small unmetered loads (less than 1 kilowatt)


Supply charge (per connection point)
All consumption

per day

75.10

82.61

/kWh

21.20

23.320

12 Low voltage time-of-use demand


Supply charge per connection point
Maximum demand in a billing period,
a charge per day
Business consumption^
Evening consumption^
Business off-peak consumption^

$ per day

2.73

3.003

/kVA

48.60

53.46

/kWh

16.29

17.919

/kWh

14.03

15.433

/kWh

9.79

10.769

^ Times periods as defined in 14.12

13 High voltage time-of-use demand


Supply charge per connection point
Maximum demand in a billing period,
a charge per day
Capacity charge for the maximum
demand over the previous 12-months,
a charge per day
Business consumption^
Evening consumption^
Business off-peak consumption^
^ Times periods as defined in 14.12

$ per day

24.00

26.40

/kVA

19.10

21.01

/kVA

19.10

21.01

/kWh

14.4

15.84

/kWh

12.5

13.75

/kWh

9.3

10.23

14

Application of rates

14.1 The charge applicable for supply to each installation shall be in accordance
with the following classification of premises, places and purposes.
14.2 The Home plan charge shall be applicable to installations at private
dwellings, excluding serviced apartments, but including:







living quarters for members and staff of religious orders


living quarters on farms
charitable homes
retirement villages
residential sections of nursing homes and hospitals
residential sections of boarding schools and educational institutions
churches, buildings or premises which are used principally for
public worship
approved caravan sites.

Serviced apartments are premises which from time-to-time are


available for hire for accommodation for periods which may be less
than one month and where service available to the apartments
includes provision and laundering of bed linen.
In respect of multiple dwellings of three or more dwelling units, a Home
plan charge will only be applicable where each dwelling unit is given a
separately metered supply and the account is in the name of the occupant.
A Home plan means one of the plans numbered 1 to 4.
When a portion of a premises is used principally for domestic purposes,
loads not exceeding five kilowatts, which are used for other than domestic
purposes may be supplied at the Home plan charge. For this purpose, the
loading of equipment shall be taken to be:

for permanently connected equipment, the actual rating of the


equipment

for light fittings, 60 watts per light fitting

for plug sockets:
sockets rated 10 amperes or 10 amperes per phase: 500 watts or
500 watts per phase
sockets rated other than 10 amperes: the wattage rating shall be
taken as 50 times the current rating of the socket.
14.3 The Home saver plan charge is available only to customers eligible for
the Home plan charge. Customers are ineligible to apply for this charge
if they have been on this charge in the previous 12 months and have
since been supplied energy on another Home plan or to that premises.
14.4 The Home saver+ plan charge is available only to customers eligible
for the Home plan charge and who have installed a fixed operational
electric appliance which incorporates a mechanical refrigeration unit
and a fan or fans, arranged so that the evaporator and the condenser
can be switched to heat or cool air blown through the appliance (heat
pump). Customers are ineligible to apply for this charge if they have
been on this charge in the previous 12 months and have since been
supplied energy on another Home plan to that premises.
14.5 The Home time-of-use plan charge is available only to customers
eligible for the Home plan with a meter able to be read as a time-of-use
meter and to recharge facilities for electric vehicles on residential
premises. Consumers on this tariff with a meter with two elements
providing separate time-of-use consumption data from each element
may have the time-of-use charges applied separately to each register.

14.6 The Business plan charge is available to installations not taking


supply at any other defined charge except for off-peak charges,
and shall include:

installations on farms which are not living quarters and have
loads exceeding five kilowatts (as defined above)

nursing homes and hospitals, excluding residential sections

boarding schools and educational institutions, excluding
residential sections

motels, hotels, serviced apartments and any form of
accommodation used to house temporary residents for periods
of less than one month at caravan parks or other temporary
accommodation sites

shops, offices, warehouses, factories, professional rooms

social or sporting club facilities not used for domestic
accommodation.
14.7 Temporary supply (for example, for building purposes)
The rate chargeable for power used shall be at the Business
plan charge.
14.8 The Community services discount is obsolete. It shall be
available only to existing installations receiving this discount.
14.9 Off-peak charges are available only to customers taking all other
energy at Home plan, Home time-of-use plan or Business plan
rates.
The Off-peak night plan charge (standard off-peak) shall provide
operation for a minimum of six hours and a maximum of eight
hours within any one day, between 2200 hours (10.00pm) and 0700
hours (7.00am).



This off-peak charge is applicable to:


compressing natural gas for CNG vehicles
water heating storage units where electricity is used to
supplement other forms of energy (for example, solar hot water)
permanent heat (or cold) storage installations of a design and
rating acceptable to ActewAGL, which absorb their major energy
during restricted times, but which may be boosted at the
principal charge at other times.

The Off-peak day & night plan charge shall provide operation
for a total of 13 hours in any one day. The 13 hours shall be
comprised of eight hours between 2200 hours (10.00pm) and
0700 hours (7.00am) and five hours between 0900 hours (9.00am)
and 1700 hours (5.00pm).
The actual settings on the time switch will be nominated by
ActewAGL. Times referred to in this clause are in Australian
Eastern Standard Time.
The Off-peak day & night plan charge is applicable to the
following:

water heating storage units for which a test certificate has been
issued indicating compliance with Australian Standard 1056 and
having lower or upper and lower elements, but with any upper
element connected to the principal charge. Rated delivery shall
be not less than 160 litres

water heating storage units where electricity is used to
supplement other forms of energy (for example, solar
hot water)

storage space heating or cooling including under-floor,


concrete-slab heating systems
swimming or spa pool heating, and associated auxiliaries, but not to
spa baths.

14.10 The streetlighting charge shall be applicable to the night-time


lighting of streets and public ways and places.
14.11 Time-of-use demand charges subject to an applicant providing at
their own cost all necessary equipment together with adequate
accommodation for the installation and proper maintenance of that
installation all to the satisfaction of ActewAGL, time-of-use demand
supply may be made available to that installation. The high voltage
time-of-use demand charge may be available to consumers taking
supply at a nominal voltage not less than 11,000 volts.
14.12 Time periods
Times referred to in this clause are Australian Eastern
Standard Time.

For residential tariffs


Peak consumption is from 0700 hours (7.00am) to 0900 hours
(9.00am) and from 1700 hours (5.00pm) to 2000 hours (8.00pm)
daily.

Shoulder consumption is from 0900 hours (9.00am) to 1700


hours (5.00pm) and from 2000 hours (8.00pm) to 2200 hours
(10.00pm) daily.

Residential off-peak consumption is all other times.


The times and rules relating to the Off-peak day & night plan
apply to the residential controlled off-peak energy service.

For non-residential tariffs


Times referred to in this clause are Australian Eastern Standard
Time. Weekdays are Monday to Friday.

Business consumption is from 0700 hours (7.00am) to 1700


hours (5.00pm) on weekdays.

Evening consumption is from 1700 hours (5.00pm) to 2200


hours (10.00pm) on weekdays.

Business off-peak consumption is all other times.

14.13 Meter readings


Meter readings (other than readings taken to final an account or
terminate supply) shall be taken to the nearest 10 kWh. The billing
period for the purpose of determining the maximum demand
charge shall be one month or part thereof where a customer
changes their retail supplier.
Supply and miscellaneous energy charges shall be applied per
connection point and applied daily.

Items 15-18 are not regulated schemes or charges unless otherwise stated.
2014-15 2014-15
GST
GST
exclusive inclusive

15 Service charges
15.1 Establishment of a new customer account

$32.69

$35.96

15.2 Visit to re-energise or de-energise a premises:


business hours re-energise
after hours re-energise
de-energise (not for late payment)
15.3 Special meter read (including moving in and
moving out of your supply address)
15.4 Check read deposit (refunded if the original
reading was incorrect)
15.5 Late payment fee
15.6 Attendance (debt collection) first visit in a
12-month period (in business hours)
Attendance (debt collection) within a year of a
previous visit (in business hours)
15.7 De-energise a premises for late payment

$56.14

$61.75

$120.73

$132.80

$49.59

$54.55

$35.55

$39.11

$35.55

$39.11

$15.00

$15.00

$55.45

$61.00

$75.45

$83.00

$93.55

$102.91

16 Miscellaneous charges
16.1 Dishonoured cheque and credit card reversal (administration charge)
the greater of:
$15.00 per $15.00 per
account or account or
$35.00 per $35.00 per
cheque for cheque for
multiple multiple
accounts accounts
$8.00 per $8.00 per
16.2 Direct debit reject (administration charge)
reject
reject
16.3 Refund (administration charge other than first $27.27 per $30.00 per
in a 12-month period)
refund
refund
16.4 Payment processing fee (may apply if you pay by
0.55%
0.60%
credit card or debit card % of payment made)

GST not applicable.

17 Renewable Energy Generation


Energy imported means energy flowing from the electricity
network into the customers premises.
Energy exported means energy generated by a renewable
energy generator that results in energy flowing from the
customers premises into the electricity network through the
customers meter.
GST will be added to the generation purchase amount where
the customer is registered to charge GST.
17.1 ActewAGL ACT Small-Generator Buyback scheme

a. This is not a government mandated scheme; it is offered
by ActewAGL on a voluntary basis. We may at any time vary
the rate or withdraw the scheme without notice.

b. This scheme is available for renewable energy generators with


less than 30 kilowatts of generation capacity connected to the
ActewAGL electricity network.
c. Any changes to the meter or metering configuration will be at
the customers cost.
d. ActewAGL will:
i bill energy imported at the customers published tariff
energy rate(s)
ii subject to 17.1a, purchase energy exported from the
customers generator under this scheme at 7.5 cents per kWh.
e. The customer must continue to pay the supply charge and any
other applicable charges.
f. For the purpose of this scheme a customer is the person whose
name appears on the electricity account for the premises.
17.2 ACT Feed-in Tariff scheme (ACT Government regulated,
obsolete)
a. The ACT Feed-in Tariff scheme (FiT scheme) closed to new
applicants at midnight on 13 July 2011.
b. Existing ACT Feed-in Tariff customers (existing FiT customer)
must refer to their ActewAGL ACT Feed-in Tariff Contract (FiT
Contract) for applicable terms.
c. A person who occupies a property where a current FiT Contract
is in place should contact ActewAGL for details concerning
potential eligibility for the FiT scheme under the Electricity Feedin (Renewable Energy Premium) Act 2008.
d. ActewAGL will purchase energy exported from existing FiT customers
premises in accordance with the customers FiT Contract.
e. ActewAGL will bill energy imported to existing FiT customers
premises at the FiT customers published tariff energy rate(s).
f. The existing FiT customer must continue to pay the supply
charge and any other applicable charges.
17.3 ActewAGL 1 for 1 scheme (obsolete)
a. ActewAGLs 1 for 1 scheme closed at midnight 30 June 2013 and
was only available to customers with less than 30 kilowatts of
installed renewable generation capacity.
b. Customers currently on the 1 for 1 scheme:
i remain eligible for that scheme at their current premises until
midnight on 30 June 2020 after which they will be defaulted
to the ActewAGL ACT SmallGenerator Buyback scheme
ii will be billed for energy imported at the customers published
tariff energy rate(s)
iii must continue to pay all other applicable charges including
the supply charge.
c. ActewAGL will purchase energy exported from the premises
of a 1 for 1 scheme customer at:
i the customers published tariff energy rates(s) for non-time
of use residential plan customers
ii the customers published tariff energy rate(s) for non-timeof-use business plan customers
iii the customers published tariff shoulder energy rate for timeof-use residential plan customers
iv the customers published tariff evening energy rate for timeof-use business plan customers.

d. For the purpose of the 1 for 1 scheme a customer is the person


whose name appears on the electricity account for the premises.
e. If a 1 for 1 scheme customer increased the capacity of their solar
generator after midnight on 30 June 2013 that customer will no
longer be entitled to the 1 for 1 scheme and will be placed on the
ActewAGL ACT Small-Generator Buyback scheme for all energy
exported from the 1 for 1 scheme customers premises from the
date of the capacity increase.
f. A customer who moves their solar generator from the premises
at which it was originally installed and connected under the 1 for
1 scheme will not be entitled to the 1 for 1 scheme at the new
premises but will be placed on the ActewAGL ACT Small-Generator
Buyback scheme.
g. From midnight on 30 June 2020 ActewAGL:
i will no longer purchase any energy exported from the premises
of a 1 for 1 scheme customer at the 1 for 1 price
ii will purchase all energy exported from the premises of a 1 for
1 scheme customer, including customers who maintain a gross
meter despite being on the ActewAGL ACT Small-Generator
Buyback scheme, at the rate applicable at that time.
h. Any person who purchases, or moves into, a property with an
existing solar generator where energy exported is being purchased
by ActewAGL under the 1 for 1 scheme will not be eligible for the
1 for 1 scheme and will not receive payment for energy exported
under the 1 for 1 scheme but will be placed on the ActewAGL ACT
Small-Generator Buyback scheme.

18 Electric Vehicle Tariffs


Electric Vehicle Tariff is an off-peak tariff for recharging electric
vehicles and is available only to customers taking all other energy
at Home plan, Home time-of-use plan or Business plan rates.
All consumption on this tariff is charged at 8.32 cents per kWh (GST
exclusive); 9.152 cents per kWh (GST inclusive)
Emissions Free Electric Vehicle Tariff is on off-peak tariff for recharging
electric vehicles and is available only to customers taking all other
energy at Home plan, Home time-of-use plan or Business plan rates.
Electricity supplied to the charging point under this tariff is 100%
accredited GreenPower.
All consumption on this tariff is charged at 15.138 cents per kWh
(GST exclusive); 16.6518 cents per kWh (GST inclusive)
The Electric Vehicle Tariff and Emissions Free Electric Vehicle Tariff
shall provide operation for a minimum of six hours and a maximum
of eight hours within any one day, between 2200 hours (10.00pm) and
0700 hours (7.00am).
The actual settings on the time switch will be nominated by
ActewAGL. Times referred to in this clause are in Australian Eastern
Standard Time.

19 Payment assistance
ActewAGL offers a range of flexible payment options. If you would
like information on these, or to see if you are eligible for hardship
assistance through the ActewAGL Staying Connected Program, call us
on 13 14 93. If ActewAGL is unable to assist, you may also apply to the
ACT Civil and Administrative Tribunal (ACAT) by calling (02) 6207 7740.

actewagl.com.au
Customer enquiries
13 14 93 Electricity
13 18 86 Natural gas

Emergencies and faults


13 10 93 Electricity
13 19 09 Natural gas
24 hours

Postal address
ActewAGL
GPO Box 366
Canberra ACT 2601

Language assistance

AALM0614_03 AL3032

13 14 50

ActewAGL Retail ABN 46 221 314 841 a partnership of ACTEW Retail Ltd
ABN 23 074 371 207 and AGL ACT Retail Investments Pty Ltd ABN 53 093 631 586.