IMPORTANT NOTE: Customer-specific requirements are regularly updated. Check www.iatfglobaloversight.

org and the Customer's websites for the latest requirements.

Web Link

http://www.iatfglobaloversight.org/

Latest Revision
TS16949 STD #
4.2.3 Control Of documents

4.2.4.1
Records Retention

4.2.4.1
Records Retention

4.2.2 Scope

Aug-09

Sep-08

Ford Reqmt

01/01/2009 (Ed. 06))

GM Reqmnt

Chrysler

Where the organisation uses Ford documents /

Instructions or other documents of external origin, the
organisation ensures that the appropriate revision level is
used. Refer:
http://portal.covisint.com
or as specified by FMC
1.Production part approvals, tooling records, purchase
orders and amendments shall be maintained for the length
of time that the part (or family parts) is active for production
and service requirements plus 1 calender year unless
otherwise specified by FMC.This included all purchasing
documents tooling included.

Formel Q - 01/01/2005 (Rev. 5)

SQAM 19/12/2006

VW

Toyota

Where the organisation uses VW documents /

Instructions or other documents of external origin,
the organisation ensures that the appropriate
revision level is used. Refer:

Suppliers must maintain an ECI

Implementation log to show engineering
change history. May only use alternative
document if it had been approved by TSAM See sec 18-2

Compliance Reference
QOPM 4.2.3

http://www.vwgroupsupply.com
Production part approvals, tooling records,
purchase orders and amendments shall be
maintained for the length of time that the part(or
family parts) is active for productionand service
requirements plus 1 calender year unless
otherwise specified by GM

Production part approvals, tooling

records, purchase orders and
amendments shall be maintained for
the length of time that the part(or
family parts) is active for
productionand service requirements
plus 1 calender year unless otherwise
specified by Chrysler

2. Records of inspection shall be maintained for each

SAME AS FMC
customer specification, unless waived in writing by
STA.These records shall be retained for one calender year
in which they were created.
3.Records of internal quality system audits and
management review shall be retained for three years.
4. Retention
periods longer than those specified above may be
specified by an organisation in its procedures.

same as FMC

Entire facility/plant must be

registered to TS16949: 2002

Entire facility/plant must be

registered to TS16949: 2002

Entire facility/plant must be

registered to TS16949: 2002

QOPM4.2.4.1

Production records must always be completed &

available at the workstation or at the workplace
( pg 96)
Audit records for D/TLDinimum 15 years archiving
Documents must be pref backup on CD rom and
stored in a flame-proof facility

QOPM4.2.4.1

QOPM 4.2.2

QMS certification according to VDA 6.1 and/or

ISO/TS 16949 (pg 123)
Requirements for Formel Q (QPN) implemented.
(incl 2-day production acceptance) (pg 123)

4.2.4 Control of records

APQP, tooling, POs, PPAPs,

and Amendments maintained for active production &
service requirements plus one calendar, unless stated
otherwise by Ford
Mgmnt review and internal audits
retained for 3 years

same as FMC

same

same FMC

QOPM 4.2.4

same

Quality performance records

including inspection, control
charts, test results, maintained
for one Calendar year after they
were created

Same

same

5.2, 8.2.4, 8.5.1

Customer Focus

Shall demonstrate enhanced customer satisfaction through

continuous improvement requirements of Q1 as stated in
QOS. QOS Assessments shall be used in development of
QOS unless otherwise sated by the STA

Trends in Customer
satisfaction must be compared
to that of competitors and
reviewed by top mgmt
Ref: GM publications in 4.2.2
(15 in total)

no requirement

5.5.2.1
Customer Representative

Customer Rep change requires notification within 10

days or any changes in company ownership

No requirement

No requirement

5.5.3
Communication

No requirement

No requirement

No requirement

QOPM 5.1.1

5.6 Mngmt Review

The organization shall hold monthly QOS performance

meetings as specified in in the Q1 manufacturing Site
assessment. The results of these meetings and the Q1
assesment results shall be intergral to the senior
management meetings

No requirement

QOPM 5.1.1

6.2.2.2 Resource
Provision

Only trained & qualified personnel are to be involved in all No requirement

aspects of manufacturing and design of Ford parts.
Personell are to be trained to the current processes and
requirements. Records to be maintained for 3 years from
the date of training.

At least once per year

No Requirement

QOPM 5.2.1

Customer Rep change requires notification

within 10

Only trained & qualified personnel are to be

involved in all aspects of manufacturing and
design of VW parts. Personnel are to be trained to
the current processes and legal requirements. This
includes any foreign nationals (pg 134 & 5)

QOPM 5.1.1

QOPM 6.1.1

Recources must be be accounted for at RFQ stage

6.3.1 Lean

Evidence of LEAN principles must be entrenched in the

process as specified in the Q1 manufacturing site
assessment

Recources including substitute opertors must be

be accounted for at RFQ stage ( pg 97 & 136)
No Requirement

No requirement

QOPM 6.3.1

http://web.lean.ford.com/
6.3.2 Contingency

Notification of Buyer and STA engineer and assembly

within 24 hours of any plant interuption and contingency
plans activated to continue supply

No requirement

No requirement

6.4.2 Cleanliness

Part dunnage is included

No requirement

No requirement

7.1 Product
Realization Planning

GPDS users must use must use APQP/PPAP Readiness

Assessment schedule on Ford Portal - See page 11

See GM publications

QOPM 6.1.1

Use AQP requirements as defined in AQP/PSO DOC

Supplier shall develop Production Prep Plan

(PPP) Updatedto TSAM by 4th each month

7.1.4 Change
control

As per Ford SR's in table A & B on Pg 24 & 25

no requirement

No requirement

no requirement

No requirement

Report materials noted in

PPAP instructions

no requirement

No Requirement

7.2.2.1 Review of requirement - Product

Authorization can be obtained from buyer or Ford

Engineering where appropriate

no requirement

No Requirement

7.2.2.2 Feasibility

Include all supplier and Ford

organizations as appropriate
20% volume increase requires
full feasibility study

no requirement

no requirement

7.3.1.1, 7.3.3.2

Family parts may be covered by

No requirement

Need CP for all three build phases.

FMEAs, Control Plans

One FMEA or CONTROL PLAN

This must be approved by FORD
STA (Ford 4.2)
emphasis on prevention

7.3.3.3, 7.3.3.2 Multidisciplinary approach

Assistance in CP3 or legacy data systems availabe

through website
http://webc3p.ford.com/index.html

FMEA & CP approval is required for parts supplied

DFMEA & PFMEA required for all parts supplied to Ford

QOPM 7.1

Shall proactively communicate

changes
Shall notify SQ Manager and
Purchasing agent of changes to
material, process and manuf.
location.
Also supplier issues and
capacity issues

7.2.1 Environmental
requirement - materials

7.2.3.1 Customer
Communication

QOPM 7.1

See TSAM production Trial requirements Sec

12 pg 1 - 7

The organization shall meet meet requirements of

"Statement of Work" available on the Ford website
Report APQP status as defined on website
Use prototype data for production
Use prototype data for production planning
7.1.2 Acceptance criteria

QOPM 6.2.3

Contingencies for ongoing supply of parts must be

inplace

Supplier must submit Process change request

when ECI affects any approved production
process - see Sec 18-2

QOPM 7.1.4

QOPM 7.2.1
QOPM 7.4.1.1

Materials, substances & component must comply

with EU regulations (pg102)
Lists for declarable substances are to be
considered and documented (pg 125)
Information be be updated on IMDS

QOPM 7.2.2.1

Need CP for both build phases. ( pg 94)

PFMEA must be updated for project changes with PFMEA & MQC shall be submitted to TSAM 8
implemented actions (pg 94)
weeks prior to 1A trials
Shall manage MQC of sub-suppliers and
submit to TSAM on request

Electronic dat tranfer systems for GM's North

operations and CX for SA

no requirement

Establish electronic communication with Chrysler on Covisint

through Global Supplier Portal
Forever Req. - The organization shall communicate any changes
that may impact on quality on FRF on webCN
Cross-functional teams must be used to to
develop Manufacturing Quality Charts (MQC)
& PFMEA

no requirement

As per GM key characteristic Designation (KCDS)

Ref GM 1805 QN
7.3.2.3 Special
Characteristics
also 7.2.2.1

Critical and Special

characteristics guidelines only
Changes to monitoring of SC must be approved by STA

7.3.4, 7.3.6.1
Design & Development review

Must use GPDS for review of product,

design and development stages - Pg15

No requirement

All design changes including those proposed by suppliers

must have written Chrysler approval or waiver of such approval
prior to implementation refer to OSO/TS cl 7.3.7 & PPAP manual

7.3.5 Design
Verification

Design verification required to show conformance with

Ford VDS & SDS

No requirement

must be performed
before PSO can be completed
Continuing conformance
inspection/test shall be

Use GM KCDS

QOPM 7.2.3.1

"shall be knowledgeable of stds" PS-9336<H>

PS-10125<T>, AS-10119<A>
Ref: The Diamond <> 4.2.1.5 for further detail refer to PS-7300

All D/TLD part special characteristics must be

documented including those not identified by VW
but by the supplier (pg 127 & 8 & 131)

Critical characteristics must be discussed &

agreed to withTSAM QCE Sec 8 pg4
QOPM 7.2.1.1

All design/process changes including those

proposed by suppliers must have written
TSAM approval or waiver of such approval at
least 3 months prior to the proposed change Sec 18
QOPM 7.3.1

performed during the model

year.
7.3.7 Design
Changes

No requirement

All changes shall have

written approval or waiver

All changes shall have Chrysler approval or waiver of such approval

prior to production implementation

QOPM 7.3.1

7.3.6.2 Prototypes

shall request confirmation of the

need for prototypes

Ref: GP4

No ref

QOPM 7.3.1

7.3.6.3 PPAPs

1) Shall comply with AIAG PPAP

process
2)Subcontractors must meet PPAP
requirements
3) All design changes shall have
approval per PPAP and made
through WERS or SREA process
4) Run-at-rate is satisfied by
demonstrating "Prod. Verification"

Same as Ford plus,

PPAP's required from suppliers inaccordance with Chrysler's
requirements - see pg 1
PPAP requirements for assembly centres shall
from a specified prod run of saleable pilot vehicles

As specified in TRL requiremnts see Pgs 137 141)

Off Tool Sample evaluation must meet TSAM

evaluation requirements -see sec 13 p1 - 3

QOPM 7.3.6.3

Trial & changed parts must be clearly labelled

in accordance with TSAM requirements - See
Sec 18-3

7.4.1.1 Regulations

no requirement
All applicable including internations regulation shall apply
as specified by Ford as specified on Ford portal on covisint

no requirement

Materials/substances must comply with REACH

regulations
Written confirmation of compliance to legal
requirements are required

7.4.1.2, 7.4.1.3
Subcontractor QMS Development

Supplier Quality Management System Development to

When sub suppliers are too small to certify to
minimum ISO9000 level. When required, subcontactors to ISO/TS or ISO 9000 the organization shall have a
be approved by Ford
decision criteria for designating small suppliers.
Such decision criteria shall be in writing, applied
consistently in the application and verified by the
third part auditor. Refer guidelines on pg 17

When sub suppliers are too small to certify to ISO/TS or ISO 9000
the organization shall have a decision criteria for designating small
suppliers. Such decision criteia shall be in writing, applied
consistently in the application and verified by the third part auditor.
Refer guidelines on pg 5

Subcontractors for which influence the

characteristics of mandatory documents must be
audited to ensure that the requirements are
verified (pg 130)

Sub supplier quality must be simular to Tier 1

supplier quality assurance activities. Tier 1
supplier is responsible for all production &
quality issues. TSAM must be notified of any
sub-supplier change at 3 months prior to
change. Sec 9 pg 2

QOPM 7.4.1.2

7.4.3.1 Incoming

Need incoming quality measures, unless waived

No ref

Need incoming quality measures

QOPM 7.4.3.1

Product Quality

in writing by Ford STA

Any inspection shall be commensurate with the risk and
quality of the subcontractor

CGI fully responsible for Quality of incoming

materials including that of VW assured suppliers
(pg 99)

Only approved & qualified subcontractors to be

used (pg 99)

Only approved suppliers as listed on the

approved supplier's list can be used - See
Sec 09 pg 1

Ref: GM 1746

QOPM 7.4.1.1

QOPM 7.4.3.2
7.4.3.2 Scheduling
Subcontractors

100% on time delivery from subcontractors

Monitor and minimise premium freight.

7.5.1.2 Job (work) Instructions

Operators shall use most current WI's unless authorised in No ref

writing

See element 10 Operating instructions

QOPM 7.5.1.2

7.5.1.3 Verification of Job set ups

Set up records shall be

maintained for 1 year.

No ref

No ref

QOPM 7.5.1.3

7.5.1.4.
Preventive
Maintenance

1) Documented system for

preventive maintenance
Includes timely review and
documented action plan
2) Action plans to be included
in management review
3) Records kept for 1 year

No ref

Refer requirements as per Element 19

QOPM 7.5.1.4

No requirement

No requirement

PSO shall be completed by

product team to verify readiness
prior to PPAP submittal.
Parts that have been out of
production for 12 months or more
shall have production led PSO - Refer Element 21

QOPM 7.5.2

7.5.2
Process Validation

No ref

Identification, Traceability, preservation Storage &

inventory

No ref

Shall conform to Chrysler Packing, shipping and labelling

instructions

Key requirements are compliance to MMOG/LE

specified by Fords MMOG/LE manual on covisint
Ref 4.340 Cust Specifics

Ref: GM 1731

7.6.1. MSA

In accordance with AIAG manual

Family gauge studies must
be approved by STA

No ref

7.6.3, 7.6.3.2 Laboratory requirements

Independent laboratories shall be approved prior to use

The acceptance criteria should be based on ISO/IEC
17025 or national equivalent, shall be documented other
approval from Ford STA is required

Independent laboratories shall be approved prior to No Ref

use The acceptance criteria should be based on
ISO/IEC 17025 or national equivalent, shall be
documented other approval from GM is required

7.5.3, 7.5.4, 7.5.5

7.5.5.1

All tooling shall be clearly identified & correctly stored

Packaging & ID of containers, data exchange

must comply with requirements set out in B2BPlatform (pg 122)

Shall establish a system to assure Toyota

packing specs are maintained - see sec 11 pg
1-3

QOPM 7.5.3,QOPM 7.5.5

Packaging, ID of containers & VW interphase

communications (CX)shall comply with VW
requirements as set out in B2B Platform

Refer requirements listed in Element 18

3rd Party cal lab certified to ISO/IEC 17025

The acceptance criteria should be based on

ISO/IEC 17025 or national equivalent.

QOPM 7.6.3.2

8.1.1, 8.1.2 Statistical tools

Latest edition of AIAG manual for SPC, MSA VDA must be No ref
applied. Capability Index must include Cpk & Ppk studies
to determine possible sources of variation

8.2.1.1, 5.2 Customer

Shall notify 3rd party in 5 days

Notify within 5 days

Satisfaction

in writing if Q1 revoked.
Shall monitor performance metrics
as per Q1 and updates to FSP
2) Shall communicate customer
satisfaction to all employees
twice a year.

after being placed on

"New business hold - Quality"
For details ref 4.2.8 GM
specifics

8.2.2 Internal Audits & Auditors

Internal audit reviews conducted at least anually

Internal auditors qualified and competent in all core tools,
and process approach.
5 internal audits in the company
of a trained auditor covering all
aspects relating to Ford
Process and product audits
can be performed by process
specialists without full auditor
training.

Internal auditors trained as per ISO 19011 1st

edition

No ref

Short-term process capability Cmk/Ppk values >/=

1.67: Long-term process capability >/= 1.33
Capability regarding Mandatory documentation
characteristics must be proven & fully documented
(pg 132)

in 5 working days if
placed in the "Needs
Improvement" category.

Perform at least once per year

QOPM 8.1.1
Production & Mass production trila must be
conducted to meet TSAM quality & delivery
requirements See sec 12 pg 1 - 7

Customer satisfaction must be measured which

should included packaging and delivery processes Supplier shall have documenred
(pg 122)
countermeasure sytem to analyze and
improve quality concerns through waranty dat
and customer returns

D/TLD-parts & additional legal requirements to be

evaluated by regular internal audits

QOPM 8.2.1

QOPM 8.2.2.4

Auditors must be qualified & competent in process The organization shall complete the self-assessment audit 1/year
approach, core tools & customer specifics
commencing 7 Jan 2008 using Elements O Manufacturing Basics see pg 7
The organization shall conduct LPA & provide evidence of LPA being
conducted on production parts

8.2.3.1. Monitoring & measurement of manufacturing 1) Need to reduce variability using

process
Six Sigma or other similar
techniques

no requirement

No requirement

8.2.4
Monitoring and
measurement of product

ES test failures shall be the cause to stop

shipments. Ford shall be informed
All suspect must be reworked.
Test frequency requirements
shall be noted in the control plan and FMEA
Revisions to frequencies need STA approval

no requirement

No requirement

8.3.4 Customer Waiver

Approval is required before the use of non conforming or

changed process

Approval is required before the use of non

conforming or changed process

Approval is required before the use of

non conforming or changed process

QOPM 8.3.4

8.2.4.1 Layout Inspection

Shall be be performed annually and the measurements

shall be documented on the PPAP Dimensional Results
sheet. Reference AIAG PPAP Manual

No requirement

Same as Ford

QOPM 8.2.4.1

8.2.4.2 Appearance Items

Where processes or environmental could affect the

product the organization shall implement measures such
as Ford Global Craftmanship. This should be covered in
the CP and APQP reporting. Refer to FSP for further
details

No requirement

No requirement

8.3,8.5.2,8.5.3
Control of NC
product and correctve
action

Shall have systems in place to prevent shipping of non

conforming parts to any Ford company facility
Respond to Ford with 8D within 5 business days
Close out 8D within 10 days
Internal notification system
Communicate results and PPM's
Implement corrective actions

PRR system must be actioned on the GM GQTS

system on GMSupplypower

A written 8 step plan

shall be submitted for
corrective action
e-CIMS - at least two people at
each loc. must be trained in use
and reg. access the system
PSFD0270 to be incorporated
to effectively respond to e-CIMS
issues

Form No.
Approved:

QOPM 8.2.3.1

QOPM 8.2.4
No parts can be shipped to TSAM unless
Provisional or final approval has been granted
by TSAM QCE - see Sec 17 Pg 1

Judgement for colour must be evaluated as

per TSAM requirements - see sec 14 Pg 1 - 5

Respond to Quality Improvement Request

Continuous & preventive methods to be applied to (QIR) or QPR by duae date or as specified in
progress towards zero defect demand of customer the SQAM - see Sect 19
8D cause & effect taguchi type sytems must be
considered

QOPM 8.2.4.2

QOPM 8.5.2