PO Box 10574

Glendale, CA 91209
Cell Phone: 818-648-4345

Fay Simon VM/Pgr: 818-727-4763

fesimon2002@gmail.com

QUALIFICATIONS
Exceptional communication in problem solving and handling difficult situations. Proven leader with supervisory
experience and who possesses organizational and time manager skills.
AJILON PROFESSIONAL STAFFING ASSIGNMENT AT: BANK OF AMERICA July 2009 to Present
21650 Oxnard Street, Suite 1500 West Hills, CA 91304
Woodland Hills, CA, 91367

COLLECTOR I (CALL CENTER-HOME RETENTION)

Responsible for resolving delinquencies through inbound/outbound calls (automated dialer system): collections for delinquent home
loans, customer service, reviewing delinquency patterns, identifying types of loans and resolution options, reviewing customers
income and expenses; some form of debt counseling involved and may include repayment arrangements to bring delinquent accounts
current (cure). Work with customers to understand mortgage terms, bring accounts current by paying all outstanding payments, assist
with research issues and provide loan reinstatement figures as well as develop repayment plans or recommend workout options (loan
modifications, short pay offs and deeds in lieu) when appropriate.

FUJIFILM MEDICAL SYSTEMS USA, INC.

Valencia, CA 91355 October 2004 to May 2009

REGIONAL COMMERCIAL SUPERVISOR

Process orders for imaging equipment – reviewed orders for required paperwork, correct prices, correct catalogue numbers, and correct discounts.
Advised split for multiple “ship to” orders. Acquire all required approvals. Acquired all required approvals. Faxed or FedEx paperwork
to home office. Follow-up to confirm order is booked. Create all invoices and send to customer and AE. Track orders; arrange for special
rush orders. Complete and facilitate all RA (return authorizations) and change orders. Receivables – Reviewed weekly Collections
Report. Corrected all errors and balance the dollars for each order. Request credits to accounts if needed. Call customer for payments.
Continue follow-up until all monies owed are collected. Recorded all checks received for these orders on Collections Report. Followed-
up to verify all checks are received by home office. Responsible for weekly and monthly reports such as: (Weekly) Flash Report – log of
all orders booked and pending. OTR Report – list of all checks for down payments, and Collections Report. (Monthly) RA Reports –
follow-up on equipment not returned; Monthly Receivables Past Dues; Goals Met and Dashboard.

SPHERION ASSIGNMENT AT: INDYMAC BANK

Pasadena, CA 91101 Pasadena, CA 91101 June 2003 to December 2003

BANK CLERK
Facilitated (via email and telephone) and log complaints in a database called Remedy. Collected information for monthly reports and then created and
update charts in Excel. Check Copy Request: maintain and update log for requests of copies of cancelled checks and statements which include:
Logging the requests in Excel; search for cancelled checks on microfilm and photo copy them; quality check copies; prepare them to be mailed, faxed,
or mailed inter-office; track unfulfilled requests; special order check copies not found; quality check special ordered check copies, log, mail, and create
report of errors or unfound copies. Create an outline in Word from a multipage document and turn it into a Powerpoint presentation. Pulled credit
histories.

AIRTEK ENGINEERING, INC. ASSIGNMENT TO: THE BOEING COMPANY

Tarzana, CA 91356 Rocketdyne Propulsion & Power
Canoga Park, CA 91309-7922 October 1997 to May 2003

RECORD SUPPORT-SR DATA ENTRY OPERATOR

Data Input of change of address, mail codes, telephone extensions, verification of employment, OMC codes, Learning Together (Educational
Assistance-ACCESS) data and Training data in TRACTS (ORACAL) and Training Server; also, distribution of weekly and monthly reports; record
retention, filing, light phones.

ASSOCIATE HUMAN RESOURCES REPRESENTATIVE Processed and filed death claims; administered health benefits; input data on all of the Dead
Files (files of deceased employees) into Excel, labeled the boxes and made them ready for shipment to storage. Retrieved all of the questions on the
Benefits Help line and assisted employees/retirees to solve their benefit problems.

Westminster College, Salt Lake City, Utah