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JACQUELINE MICHELLE BROWN RAMIREZ-MARTINEZ

JBROWNRAMIREZMARTINEZ98@HOTMAIL.COM

JACQUELINE MICHELLE BROWN

RAMIREZ-MARTINEZ

HOTEL FRONT DESK

RECEPTIONIST /
MAILROOM /OFFICE
ASSISTANT

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JACQUELINE MICHELLE BROWN RAMIREZ-MARTINEZ

JBROWNRAMIREZMARTINEZ98@HOTMAIL.COM

Hiring Manager:
Dhon21gudinazulea.net

Hello my name is Jacqueline Michelle Brown Ramirez-Martinez; over the years I have gained
around 20 years committed to the Administrative resources profession and demonstrated a
track record for delivering results. As I approach new opportunities, I would like to apply for the
PT jobs of a Receptionist/Data Entry Clerk $21.78 hourly wages at your local Office Firewall
International located here in the geographical area of Fayetteville, North Carolina.
Please refer to the enclosed resume for a summary of my qualifications. I am sure you have
been flooded with numerous of qualified applicants, and allow me to tell you why you would
have need of me first of all. For your immediate review and consideration, attached please find
a current copy of my rsum. Please refer to the enclosed resume for a summary of my
qualifications.
1. I am very self-sufficient and able to work independently with not much supervision. With a
small amount formal training, I have taken initiative to learn about the companies, process and
their expectations. I also enjoy managing projects and planning and setting-up meetings, trips,
and special events.
2. I am always looking for ways to streamline methods and become more efficient. I have
developed systems using softwares available to automate rapid reporting, notify customers of
changes, and inform the field staff of corporate rapid changes. When supervising clerical
staffing, I always try to plan ahead to make the best use of their time.
3. For the most part I work to a great degree with executives, sales representatives, customers,
vendors, and co-workers, and have demonstrated strong interpersonal communication and
proficient judgment. I especially try to listen closely to feedback and identify with what others
need, and next I look for ways to solve the problems. I have particularly found that listening is a
great access, without interrupting, can disperse a stressful circumstance and allow the issue to
be resolved more rapidly with a positive outcome.
I am very confident that I can deliver similar results with any of the organizations. I would
appreciate the opportunity to work in your organization, and to schedule a phone or email
appointed assignments. Thank you for your time and consideration; I look forward to hearing
from you.
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JACQUELINE MICHELLE BROWN RAMIREZ-MARTINEZ

JBROWNRAMIREZMARTINEZ98@HOTMAIL.COM

Regards,
Jacqueline Michelle Brown Ramirez-Martinez
jbrm
Enclosure/attached
Overall, very friendly and accuracy and attention to details; willingness and ability to
cooperate; clearly communicate and show respect to others, co-workers, supervisors; and
consistently reliable and dependable at all time.
Key Skills

Office Management
Records Management
Database Administration

MS Word
MS Excel
MS PowerPoint
Spreadsheets/Reports
Event Management
Calendaring

MS Outlook
MS Access
MS Project
Front-Desk Reception
Executive Support
Travel Coordination

MS Publisher
FileMaker Pro
Windows

EDUCATION: IT SKILLS09/81 SEMINARS

AND TRAINING: Certificate Obtained Fayetteville Technical Community College
(FTCC).

07 Fayetteville Technical
Community College (FTCC);

Professional Administrative 81
hrs
90/93 SCRANTON UNIVERSITY,
INTERIOR DESIGN/DECORATOR,
Other, GPA 3.0 PA, United
States.
79/82 LAFAYETTE BUSINESS
COLLEGE
BUSINESS/SECRETARY,
Bachelor (BSc/BA), GPA 3.45,
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JACQUELINE MICHELLE BROWN RAMIREZ-MARTINEZ

JBROWNRAMIREZMARTINEZ98@HOTMAIL.COM

NC, United States: Business;

Minor:
Secretary/Accounting;
Semester Hours: 68
GPA
3.40,

04/07 -95 Windows & Office

tools
07/95 MS, Word, Excel,
PowerPoint
04/04 Corel WordPerfect
95/93 Lotus 1-2-3-Harvard
Graphics,
P01/94 Professional Write
86/82 Computer Processor
Database II Advanced Non-web
programming language
84/82 COBOL/JAVA- Advanced;
Operating systems, Networking
& Hardware
Service (FTCC).
2006 Mortgage Loan
Processing, 56 hrs. (FTCC).

2007 2009 Stress Free

Customer Service Everyday
3hrs. (FTCC Administrative
Professional, 81 hrs. (FTCC).
2007 Sales, Marketing,
Advertising and Promotion
(FTCC).
2007 Stress, Time, and Chaos
Management (FTCC).
2007 Time Management
(FTCC).
2007 What Every Supervisor
Should Know (FTCC).
2006 Cool, Calm, Caring
Customer
Project Management for Executive
Assistants
Finance for
the Non-Financial Manager
Microsoft Office Specialist (MOS),
2007
Administrated Professional, 2007
Professional Office Procedures
MS Office for Professional Staff
Keyboarding
and
Document
Formatting
Communication Skills for Executive
Assistants

Relevant Courses:

80/81
DOS
computer
Programming Department Of
Social Services (DSS)

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Qualifications Work Experience:

12/present Teens Do Care, Inc., Spring Lake, NC - Charity Resources person
Belks Charity Sales August/November Wal-Mart & Walgreen
Public provision for Teens greeted, visitors, customers, clients business
associates; travelers 90% and for the relief for those families that are in need.
During demanding hours reliable and dependable.
Fayetteville Observer Newspaper Hacker Street sale (Sunday).
11/11 Suburban Extended Stay, 3719 Bragg Blvd. Fayetteville, NC - Front Desk
Clerk - Office $18,000-$19,000 - hrs 20/30 hrs. per week
Greeted, visitors, customers, clients business associates; travelers 90% of
the time well working in the hotel. Made reservation, by walk-ins or by
telephone, one day, weekly, and monthly stay.
Received a particular number of 15-20 calls daily and successfully resolved
customers concerns while as the Front Desk Clerk. Experienced in general
clerical nature (typing, filing, faxing, coping and routine office procedures as
assigned). During demanding hours reliable and dependable.
10/10 Trust the Process, 2110 Murchison Road, Fayetteville, NC - Administrative
Assistant Office Manager- $19,000 -$30,000 hrs. per week 20/30
Greeted visitors and clients 90% of the time well working for a Mental Health
counseling service, and assisted office staff in maintaining files and databases;
prepared reports, presentations, memorandums, proposals and correspondence.
Assisted duties to office staff as needed, such as; CEO, COO, Operation Director,
Clinical Director, HR, HIV Case Manager, Substance Abuse Manager (SAIOP) and 6
Case Managers.

Monitored office operations and procedures. Attended staff meetings and

produce and forward programs to all members peers and subordinates;
compiled program statistics and data, minutes under requirements of the
Human Resources, Operation Manager. Scheduled appointments and
meetings for executives and upper level staff.

Served as the go-to for office inquiries and conflicts.

Managed staff and office schedules.

Tracked office supply inventory and approves supply orders. Ensured

operation of equipment by completing preventive maintenance requirements;
calling for repairs; maintaining equipment inventories; evaluating new
equipment and techniques.

Provided information by answering questions and requests pertaining to

program.

Maintained supplies inventory by checking stock to determined inventory

level; anticipating needed supplies; placing and expediting orders for
supplies; verifying receipt of supplies.

Completed operational requirements by scheduling and assigning clients and

administrative tasks; expediting work results.

09/09 Akima Logistics Fort Bragg, NC, 28307 United States - Civilian on the Battle
Field (COBs) $19,000-$30,000 - hrs. per week 30/40/60

Greeted, soldiers, foreign languages; instructors, etc 90% of the time.

Company provided intensive training programs where 500 soldiers and 700
civilians are taught safety precautions, native dress and customs, some basic
languages and common phrases were provided logistics and technical
support to the military units, and non-active duty members.

06/08 Clarion Prince Charles Hotel, Fayetteville, NC -Sales Coordinator &

Administrative Assistant - $19,000-$30,000 hrs. per week 30/40/60
Greeted, visitors, customers, clients business associates; travelers
90% of the time well working in the hotel. Prepared and administered,
and accommodation business groups, quest speakers, seminars,
travelers, and banquets.
Assisted, the Sales Director in planning and during absent execution of
work orders, and sales, accountable, receivable, contracts and
bookkeeping.
Created formulas using Microsoft Excel; created Excel spreadsheets
using company product information.
Attended staff meetings and produce and forward minutes to all
members peers and subordinates; compiled Hotel statistics and data,
minutes under requirements of the Hotel Manager and Operation
Manager. Adjusted errors and responded to complaints, to Manager.
Applied knowledge of Microsoft Word and Access.
Maintained my own calendars, and reviewing correspondence for the
Hotel Managers signature.
Received a particular number of 60-70 calls daily and successfully
resolved customers concerns while as the Front Desk Clerk.
During demanding hours reliable and dependable at all times.

Tripled hotel revenues and sales.

Increased sales from $20 thousands to $56 thousands.
Expanded sales to include military and wedding receptions.
Expanded sales team from 50 to 100 representatives.
Developed strategic sale plans and budget to achieve corporate.

05/07 Sandhills Modeling Agency, Fayetteville, NC 28301 - Administrative Assistant

Office Manager- Professional Model $19,000 -$30,000 hrs. per week 20/30

Administrated Support for professional staff. Duties and Performance:

Greeted, models, parents visitors, customers, clients business associates;
travelers 90% of the time. Prepared and administered, and accommodation
groups, models and quest speakers, summer classes.
Obtained 90% excellent courteous, friendly and professional customer service
for 1 fast pace Modeling Agency in the Fayetteville area ranging from 25 to 60
models, and 4 employees. Maintained a excellent relationship with potential
clients, co-workers. Consolidated and balances daily transactions, using
adding machine and calculators. Ensured supply of money for financial
initiations need based on legal requirements and business demand; balanced
spreadsheets.

96/07 Adecco Replacement Services, Fayetteville, NC 28303 - Administrated

Assistant/General Office $18,000-$19,000 - hrs. per week 30/40
Administrated Support for professional staff. Duties and Performance:
Obtained 90% excellent courteous, friendly and professional customer service
for 10 fast pace offices in the Fayetteville area ranging from 25 to 300
employees.
Maintained an excellent relationship with potential clients, co-workers.
Consolidated and balances daily transactions, using adding machine and
calculators. Ensured supply of money for financial initiations need based on
legal requirements and business demand; balanced spreadsheets.

Performed and experience in 10-key by touch digital calculator. Performed

and familiarity of various office equipment and skills in data entry and
accountable receivable. Achieved Employee of the Month in 1998 for
excellent attendant and work performance, which I have obtained for
numerous years in previous jobs from 1989-1997. Knowledgeable and ability
90% to communicate effective orally and in writing. (Software application:
MS, Excel). 10 years of Public Service was required. Be available to customers
and employees by being logged into system and punctuality when reporting
to
work.

95/95 Department Of Defense, (DOD) TM, ROTC Fort Bragg, NC -Office Automation
Clerk, GS- 326-05/04 (temporary)
Greeted 50% personnel and individuals, and providing information to person
or by phone in a complex army ROTC training. Assignment typically involved
40% advanced use in spreadsheets, databases, desktop publishing software,
and other similar application forms for higher headquarters, colleges and
commanders.
Monitored work load, down-load data and resources information; retrieved,
scanned and converted documents into large formative forms; distributed
20% work product assisting in oversee 5 data entry clerks.
General clerical nature (typing, filing, faxing, coping and routine procedures.
50% in-processing ROTC cadets records. A qualified Computer Operator or
Office Automation and typist were required. (Software application: MS, Excel,
PowerPoint and Professional Write).

94/94 Department Of Defense, (DOD) GS- , FT, Fort Bragg, NC - Medical Automation
Clerk, GS-04/06 (Car Accident)
Consistently praised for efficient handling of administrative duties (e.g.,
answering phones, scheduling appointments, maintaining medical records,
patient processing, billing and bookkeeping) that allowed doctors and nursing
staff to focus on the health concerns of their patients. Created and
maintained a centralized filing system for all project documents, manual and
electronic by updating master filing index, electronic document files and
folders in the project server.
95/95 Veteran Administrated Library (VA), Fayetteville, NC - Library Technician and
Administrative Assistant GS 1411-05/05 (temporary)
Greeted doctors; physicians; patients and staff members 50% of the time;
facilitated orientation for Veteran Administrated Hospital, students for
Internal Medicine Residency Program.
Conferred with Chief of Library when implementing a format for various
medical documents. Formulated, write, and implement new employee
orientation manuals.
Analyzed and prepare Infection Control Committee and Department of
Medicine meeting minutes for Chief, Assistant Chief, Program Directors and
other Internal Medicine physicians.
Summarized type and edit letters of recommendation for Internal Medicine
residents.
Applied knowledge of medical terminology when typing and bowdlerizing
physician documentation.
89-91 Department of Defense (DOD), Europe, Germany - Public Library Community
Manager - Administrative Coordinator GS 1411-05-06/05
Greeted higher officials, soldiers; library patrons; students and others that
utilized the facility 80% of the time.
Directed complex projects from concept to fully operational status; assess
teamwork, flexibility, and adaptability, coordinating skills and common values
and goals of the public army library.
Communicated regularly with patrons, soldiers and management to address
ongoing strategies and concerns; set up desktop tools, databases and
schedules to ensure the successful implementation of the library programs.
Attended Board Committee meetings and produce and forward programs to
all members peers and subordinates; compiled library statistics and data
under requirements of the Program Director.
Scheduled and maintained meetings for Chief Operating Officer, Program
Director, Library
Director and Staff Specialist; Train, supervise and
evaluate staff and coach improvement management skills.
Trained, supervised and evaluate staff and coach improvement library and
management skills.
Knowledgeable and abilities to perform and manage a facility and a qualified
5yrs. Library Technician and training in Administrative work was required.
Experienced in general clerical nature (typing, filing, faxing, coping and
routine office procedures as assigned).

82/89 Cumberland County Schools, Fayetteville, NC - School Library Media/ Office

Assistant
Greeted higher parents, teachers; library patrons; and others that utilized
the Media center and the main office 90% of the time. Trained, supervised
and evaluate students and coach improvement library skills.
Counseled students on defining career and work related goals and objectives.
Experienced in general clerical nature; such as: (typing, filing, faxing, coping
and routine office procedures as assigned).
81/81 Cumberland County Department Of Social Services (DSS) Fayetteville, NC
-Juvenile Coordinator Assistant/Secretary 1 year Intern

Greeted higher administrators, group home parents and clients 90% of the
time
Administrative work was required. Experienced in general clerical nature;
such as: (typing, filing, faxing, coping and routine office procedures as
assigned). Meeting and minutes note dictation.
Attended Board Committee Meetings and produce and forward programs to
all members peers and subordinates; compiled Juvenile statistics and data,
minutes under requirements of the Program Director.
Assisted in screening and interviewing prospect Group Home Parents.

Professional Volunteer Work: Administrative and General Office work was required.
Volunteer work involved in reviewing, interviewing, and routing correspondence,
inquiries, etc. to the appropriate official within the offices. Assured that outgoing
mail is distributed appropriately, and I was responsible for maintaining subject and
confidential case files in the court as requested, ensuring that files are organized
properly and maintained on a constant basis, and addition to answering questioned
pertaining to the office: Qualified skills; such as (typing, filing, faxing, coping and
routine office procedures as assigned).

2012 United Way - Scotland County Animals Humane Society - Assisted lost
and abuse pets, such as bathing, walking, feeding, NC.
2010 - Highland Presbyterian Church Thanksgiving Dinner 2000 plates
served, Fayetteville, NC.
2008- Presidential - Hillary Rodham Clinton, Fayetteville, NC.
2007-06 Art Council, Fayetteville, NC Dogwood Festival
2006 - Operation Blessing for Soldiers in Iraq, Fayetteville, NC.
1995- Girl Scouts Association, Charlotte, NC Planetarium.
1994- Guardian Ad Litem (GAL) Abuse and Neglect Children
Cumberland County, Court System (CCCS), Fayetteville.

PERSONAL STRAITS ANS SKILLS: Exceptional personality skills; ability to effectively

perform all duties within this job description; overall, computer, data entry and
processing knowledgeable; quality of worked finished and completed - accuracy and
attention to details; willingness and ability to cooperate; clearly communicate and
show respect to soldiers, co-workers, supervisors; and consistently reliable and
dependable at all time.

REFERENCE UPON REQUEST

REFERENCES:

MRS. SHARON GLOSTON- (646) 4836617

AKIMA LOGISTICS TEAM LEADER
1 YEAR
FAYETTEVILLE, NC
MRS. LINDA AMOS - (910) 486-1010
EMPLOYMENT INSURANCE REP.
10 YEARS
FAYETTEVILLE, NC
MRS. MARY SWOOPE (910) 864-1407
LIBRARIAN CO-WORKER
15 YEARS
CUMBERLAND COUNTY SCHOOLS
FAYETTEVILLE, NC
MRS. DORIS COOPER (910) 213-5892

TELE-SALES CO-WORKER
6 YEARS
FAYETTEVILLE, NC
MR. FRANK MANESS (910) 308-6837
BOARD OF COMMISSIONERS
PHOTOGRAPHER
4 YEARS
FAYETTEVILLE, NC
MS. GREISALDA DENSIE RAMIREZMOLLINO BASS (910) 433-2132
COLLEGE STUDENT INTERN
6 YEARS
605 OAKRIDGE AVE. APT 1 LIVE/W
FAYETTEVILLE, NC