Académique Documents
Professionnel Documents
Culture Documents
Context
Course Handbook
2014-15
CONTENTS
INTRODUCTION.............................................................................................................................. 4
Course administration ..................................................................................................................... 4
Where to find us ............................................................................................................................... 5
Enrolment ......................................................................................................................................... 5
Timetable .......................................................................................................................................... 5
Communicating with the class ........................................................................................................ 5
Moodle ............................................................................................................................................... 6
Social media ...................................................................................................................................... 6
Attendance and engagement in your studies ................................................................................. 6
Student Absence Policy .................................................................................................................... 7
Suggestions ........................................................................................................................................ 7
Staff-Student Liaison Committees (SSLCs)................................................................................... 8
Student Voice .................................................................................................................................... 8
Student evaluation of courses .......................................................................................................... 8
Student participation and feedback ............................................................................................... 8
ABOUT THE COURSE .................................................................................................................... 8
Course aims....................................................................................................................................... 8
Course intended learning outcomes ............................................................................................... 9
Teaching methods........................................................................................................................... 10
Lectures ........................................................................................................................................... 10
Reading............................................................................................................................................ 10
Journals ........................................................................................................................................... 12
Minimum requirements for credit ................................................................................................ 19
ASSESSMENT ................................................................................................................................. 19
Assessment methods ....................................................................................................................... 19
Assignment ...................................................................................................................................... 19
Degree exam .................................................................................................................................... 20
Dates and deadlines ........................................................................................................................ 20
Plagiarism and use of Turnitin software...................................................................................... 21
Late submission of assignments and extensions .......................................................................... 22
Incomplete and under-performance in assessment..................................................................... 22
How your assessment is marked ................................................................................................... 22
Return of grades and feedback ..................................................................................................... 22
Reassessment .................................................................................................................................. 23
Past exam papers ............................................................................................................................ 23
Help with the course....................................................................................................................... 23
Complaints ...................................................................................................................................... 24
Appeals ............................................................................................................................................ 24
FURTHER INFORMATION ......................................................................................................... 24
Introduction
Welcome to the Managerial & Organizational Context course at the University of Glasgow. The
staff in Business & Management hope that you will find this a productive and fulfilling course of
study, and that it will inspire a lifelong interest.
This course provides students with an introduction to the understanding of management within
organizations. It is offered either as a short, foundation course for students beginning their
university studies, providing a platform for later, more detailed exploration of management and
organization within companies or as a top off course for graduating students completing their
studies, for whom a study of this topic would enhance both their curriculum vitae (CV) and their
performance at a job interview.
The aim of this course is to show how organizations, and the managers, who work within them,
affect all aspects of our lives. It will demonstrate how the research and theories of social sciences
can help students, as future organization members, to use such knowledge to become both more
effective themselves, and to increase the effectiveness of others. As a short, introductory course on
management and organizations, it will introduce you to the key concepts, theories, authors, research
and frameworks in the discipline.
In addition to this course guide, you will be able to download the Adam Smith Business School
Undergraduate Handbook from Moodle. The Undergraduate Handbook contains more information
about the regulations and policies which are relevant to your studies in the School and you are
strongly advised to read it.
We would like to take this opportunity to acknowledge students joining Business and Management
for the first time. We are pleased to welcome students who completed their first year of study at
Glasgow International College, direct entry students and visiting students from our partner
institutions. We hope that students will enjoy and benefit from being part of a highly diverse and
international student body.
Course administration
Course Coordinator:
Dr Andrzej Huczynski
Andrzej.Huczynski@glasgow.ac.uk
0141 330 5524
You may contact your Programmes Administrator in person, by email or by telephone. While you
will find that School Reception staff can answer many questions, you can meet with your
Programmes Administrator by appointment or by asking to see them at Reception. If you wish to
speak to them in private, we have drop-in rooms behind Reception for this purpose. Please do not
hesitate to get in touch with your Programmes Administrator if you need help.
Disability coordinator
Ms Marylise Tate, Adam Smith Business School, Administration Suite, Level 3, West Quadrangle,
Gilbert Scott Building
Tel: 0141 330 3043
Email: Marylise.Tate@glasgow.ac.uk
Office hours: Monday-Friday, 0900-1600
Where to find us
The Adam Smith Business School is based in the Gilbert Scott Building (Main Building), West
Quadrangle. Access is via the Main Gate and other entrances on University Avenue.
A digital screen with announcements about courses and School news can be found outside the
reception area on level 2.
Enrolment
You can enrol on this course via MyCampus and should do so as a matter of priority if you have not
already done so. If you were enrolled on this course last year but have not yet completed the
assessment, you should be enrolled on an assessment-only basis and are permitted to complete only
outstanding assessment as communicated by the School or Subject area. Please consult the
Programmes Administrator if you are unsure about your enrolment status.
Students who failed this course or received a CR grade in a previous year of study are not permitted
to enrol on an assessment-only basis.
Timetable
You can find the timetable for your classes in MyCampus. We will alert you to any changes that
are made once the session is underway. You can change your course/class providing that there is
space elsewhere during the Add/Drop period (weeks 1 and 2 of the first and second semester).
The Programmes Administrator (contact details above) is your first point of contact. She
will be able to resolve or re-direct your query speedily.
Any concerns or need for clarification on any aspect of teaching delivery or content should
be raised with the relevant member of teaching staff.
Any concerns that you have raised with the lecturer but which have not been resolved
should be raised with Dr Andrzej Huczynski, Managerial and Organizational Context
Course Coordinator.
Academic staff are, of course, happy to speak to you in person but please email first of all to make
an appointment to ensure they are available. We also find it extremely helpful if you put your
student number at the start of subject of your email.
Moodle
Moodle is the University of Glasgow's Virtual Learning Environment and is an additional resource
that supports and complements (but does not replace) class attendance and participation. The
resources you will find in your Moodle will vary from course materials to forums for on-line
discussion. It is used regularly to communicate with students, especially to deliver important
updates; therefore, you should get in the habit of checking Moodle on a daily basis.
Please go to the following URL: http://moodle2.gla.ac.uk/my/ to find your courses and familiarise
yourself with the online materials that have been prepared to supplement and support your studies.
Social media
The School uses facebook, twitter, LinkedIn, YouTube and Flickr and we invite students to engage
with us through social media. Further information on this can be found at:http://www.gla.ac.uk/schools/business/aboutus/interactwithus/.
Students must observe University regulations and must not engage in any activity which adversely
affects the safety, interests or reputation of the University, its staff or student. Students found to be
disregarding the guidelines may be referred to a Senate Student Conduct Committee.
The SRC have provided guidance on their web pages;http://www.glasgowstudent.net/advice/health-and-safety/social-networking/ to highlight the
importance of social networking and how not avoid infringing on the Student Code of Conduct
(http://www.gla.ac.uk/media/media_286035_en.pdf#page=54&view=fitH,230).
in order to ensure that students are engaging in their studies and to allow us to provide additional
support where required.
Attendance monitoring will also ensure that the University discharges its legal responsibilities in
respect of the monitoring of attendance by students holding Tier 4 visas.
Suggestions
We welcome constructive suggestions about any aspect of our courses. If you have any suggestions
you would like to make about this course, you can raise them with your student representative, your
tutor, the Undergraduate Programmes Administrator or the Course Coordinator. You are also
welcome to write to the Convenor of Undergraduate Studies (Business & Management) or the Head
of Subject.
Student Voice
Student Voice is an online forum for students and their student representatives to communicate and
discuss their learning experience. It allows you to engage with each other and the Subject. We post
minutes from Staff-Student Liaison Committee meetings here together with updates from actions
that were agreed at the meetings.
Teaching methods
Lectures
YOU ARE EXPECTED TO ATTEND ALL LECTURES. Lecture sessions start at 5 minutes
past the hour and end 5 minutes before the next. The lecture schedule, topics and readings are listed
below.
PowerPoint slides and/or notes to accompany the lectures will be made available in Moodle as the
course proceeds. The notes are provided to help you make the most of the lectures. They are not a
substitute for attendance at lectures. Missing lectures on a regular basis is very likely to result in
poor performance in the course.
Lecture Day
1
Date
2015
14-Jan
Object
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Th
W
Th
W
Th
W
Th
W
Th
W
Th
W
Th
W
15-Jan
21-Jan
22-Jan
28-Jan
29-Jan
04-Feb
05-Feb
11-Feb
12-Feb
18-Feb
19-Feb
25-Feb
26-Feb
04-Mar
01
05-Mar
11-Mar
12-Mar
18-Mar
19-Mar
25-Mar
26-Mar
08
02
03
04
05
06
07
Introduction to course
Assignment briefing
Office building-1
Office building-2
Organization chart-1
Organization chart-2
Managerial work-1
Managerial work-2
Management control-1
Management control-2
Person-organization fit-1
Person-organization fit-2
Organizational image-1
Organizational image-2
Organization communication-1
Organization communication-2
Topic
Physical structure
Organization structure
Manager role profile
Performance appraisal form
Graduate application form
Employment advertisement
Annual report commentary
Assignment Submission
16
17
18
19
20
21
22
Th
W
Th
W
Th
W
Th
09
10
Examination briefing
Motivational needs-1
Motivational needs-2
Job design-1
Job design-2
Organizational culture-1
Organizational culture-2
Reading
You will need to read widely around topics and this involves finding textbooks by different authors,
who may give different information as well as present a topic from a different perspective. This is
particularly relevant to your assignment, where you will be expected to discuss different
perspectives and their application in practical contexts.
10
Below is a range of books which can be found in the University Library. The chapters/pages
relevant to each assignment briefing can be found by referring to the key terms at the back of the
book in the indexes. You are recommended to consider a range of books rather than a few titles.
You are advised to refer to books in the following three bibliographical ranges in the Glasgow
University Library (Floor 6) and in the Adam Smith Library: Economics C310; Economics C380
and Economics S537-S540.
The chapters of the books below complement, develop or provide contrasting perspectives. The
assignment questions require students to incorporate a range of readings. The books below can be
consulted on short loan. This list is not exhaustive and there are many other appropriate texts
available in the book range on the shelves.
Examination - To revise a topic for the end-of-course examination, look up the key terms listed at
the start of each set of lecture slides, and look these up in the indexes of your chosen textbooks
below. Also, consult some of the specialist journal articles on the examinable topic listed below.
Assignment - To prepare your assignment essay, do the same but, in addition, consult the journals
in the specialist reading list shown in the briefing for each assignment topic.
Reading - alternatives (Found on shelves numbered: Economics C310; Economics C380 and
Economics S537-S540. Use earlier editions of these same books)
Huczynski, A.A and Buchanan, D.A. (2013) Organizational Behaviour, Prentice Hall Financial
Times, 8th edition
____________________
Arnold, J. et al. (2010), Work Psychology, fifth edition, Financial Times Prentice Hall (Psychology
F780 ARN)
Boddy, D. (2008), Management: An Introduction, Prentice Hall (Economics C.580.7)
Bratton, J. et al. (2010), Work and Organizational Behaviour, second edition, Palgrave (Economics
qC580.7 BRA)
Clegg, S. et al. (2008), Managing and Organizations, second edition, Sage (Economics C310
CLE4)
Colquitt, J.A., Lepine, J.A. and Wesson, M.J. (2009), Organizational Behaviour, McGraw Hill
Irwin (Economics C580.7 COL)
Daft, R.L. (2008), New Era of Management, Thomson South Western (Economics qC310 DAF)
Daft, R, L and Marcic, D. (2009), Management: The New Workplace, South-Western (Economics
C310 DAF)
Daft, R.L., Kendrick, M. and Vershinina, N. (2010), Management, Cengage (on order)
Fincham, R. and Rhodes, P. (2005), Principles of Organizational Behaviour. University Press
(Economics C580.7.FIN)
French, R., Rayner, C., Rees, G. and Rumbles, S. (2008) Organizational Behaviour, Wiley
(Economics qC580.7 GEO)
George, J.M. and Jones, G.R. (2007), Understanding and Managing Organizational Behaviour,
Pearson Prentice Hall (Economics qC580.7 GEO)
Greenberg, J. and Baron, R.A. (2008), Behaviour in Organizations, Pearson Prentice Hall
(Economics qC580.7 GRE2)
11
Hannagan, T. (2008), Management: Concepts and Practices, fifth edition, Financial Times Prentice
Hall (Economics C310 HAN5)
Hatch, M. J. (2006) Organization Theory, Oxford University Press. (Economics C580.7 HAT)
Knights, D. and Willmott, H. (2007), Introducing Organizational Behaviour and Management,
Thomson (Economics qC580.7 KNI)
Linstead, S., Fulop, L. and Lilley S. (2009), Management and Organization: A Critical Text.
Second edition, Palgrave, (Economics C310.LIN3)
Martin, G. and Fellenz, M. (2010), Organization Behaviour and Management, fourth edition,
(Economics C580.7 MAR)
McKenna, E. (2006), Business Psychology and Organisational Behaviour: A Student's Handbook,
fourth edition, Psychology Press, (Economics S537.MACKE)
Mullins, L.J. (2010), Management ad Organisational Behaviour, ninth edition (Economics
C580.7.MUL).
Noon, M. and Blyton, P. (2007), The Realities of Work, Palgrave, 3rd edition. (Economics
J104.NOO2)
Quick, J.C. and Nelson, D.L. (2009), Principles of Organizational Behaviour, sixth edition, SouthWestern Cengage
Robbins, S.P. and Judge, T.A. (2007), Organizational Behaviour, twelfth edition, Financial Times,
Prentice Hall Economics C580.7 ROB8
Robbins, S.P., Judge, T.A. and Campbell, T.T. (2010), Organizational Behaviour, Financial Times
Prentice Hall, Economics C580.7 ROB9
Robbins, S.P., DeCenzo, D.A. and Coulter, M. (2011), Fundamentals of Management, Pearson (on
order)
Rollinson, D. (2008), Organisational Behaviour and Analysis: An Integrated Approach, fourth
edition, (Economics C580.7 ROL)
Slocum, J.W. and Hellriegel, D. (2009), Principles of Organizational Behaviour, South Western
Cengage,(Economics qC580.7 SLO)
Whetten, D.A. and Camerson, K.S. (2011), Developing Management Skills, eight edition, Pearson
(on order)
Wilson, F. (2010), Organizational Behaviour and Work: A Critical Introduction, third edition,
Oxford University Press (Economics C580.7.WIL)
Woods, S.A. and West, M.A. (2010), The Psychology of Work and Organizations, South Western
Cengage Learning
Journals
Each assignment briefing (found on MOC -Moodle) contains detailed references to alternative
journal readings. As recommended in the briefing note:
Use the Articles tab on the library home page at:
http://www.gla.ac.uk/services/library/searchfor/#tabs=1
OR
Type in the name of the required journal at:
http://eleanor.lib.gla.ac.uk/search~S1/
Then locate the electronic version of the journal, finally select its volume number and part number; and
then scroll to the required page range
OR
Insert your required journal article title into Google Scholar:
12
http://scholar.google.co.uk/
13
Marziliano, N. (1997), Organizational images: Between being and appearing, Corporate Reputation
Review, vol.1, no.2, pp.158-164 (corporate image)
Mason, C.J. (1993), What image do you project', Management Review, vol.82, no. 11, pp. 10-11 (corporate
image)
Nguyen, N. and Lebianc G. (2001), Corporate image and corporate reputation in customers
retention decisions in services, Journal of Retailing and Consumer, Services 8, vol8, no.4,
pp.227-236 (corporate image)
Schmitt, B.H., Simonson A. and Marcus, J. (1995), Managing corporate image and identity, Long Range
Planning, vol.28, no.5, pp. 82-92
Schmitt, B.H., Simonson A. and Marcus, J. (1995), Managing corporate image and identity, Long Range
Planning, vol.28, no.5, pp. 82-92
14
Hines, R.D (1982), The usefulness of annual reports: the anomaly between the efficient markets hypothesis
and shareholder surveys, Accounting and Business Research, vol.12 no.48, pp.296-309
Holliday, K.K. (1994), Annual reports as marketing tools, Bank Marketing, vol.26, no.8, pp.22-29
(marketing)
Hooks, J., D. Coy and H. Davey, 2002, The information gap in annual reports, Accounting, Auditing &
Accountability Journal, vol.15, no.4, pp. 501-522 (C-factors).
Judd, V.C. and Tims, B.J. (1991), How annual reports communicate a customer orientation, Industrial
Marketing Management, vol.20, no.4, pp.353-360 (impression management)
Lee, T (1994), The changing form of the corporate annual report, The Accounting Historians Journal,
vol.21, no.1, pp.215-32
Marino, A (1995), Separating your annual report from the herd, Public Relations Quarterly, vol. 40, no.2,
pp.44-7.
Parker, L.D (1982), Corporate annual reporting: a mass communication perspective, Accounting and
Business Research, vol.12, no.48, pp.279-86
Porter G.L and Rezaee, Z (1993), 'Can the annual report be improved?', Review of Business. 15.1 (SummerFall): p38-41
Preston, A., Wright, C. and Young, J. (1996), Imag[in]ing annual reports, Accounting, Organizations and
Society, vol.21, no.1 pp.113-137 (V- Imagery in annual reports)
Simpson, L. (2000), The annual report: An exercise in ignorance?, Accounting Forum, vol. 24, no.3, pp.
231247 (propaganda/(readability of reports)
15
Jennings, M., Werbel, J.D. and Power, M.L. (2003), The impact of benefits on graduating student
willingness to accept job offers, Journal of Business Communication, vol.40, no.4 pp.289-302
Keenan, A. and Scott, R.S. (1985), Graduate recruitment: How graduate 'select' companies - A note,
Personnel Review, vol.14, no.1, pp.12-14
Maurer, S.D., Howe, V. and Lee, T.W. (1992), Organizational recruiting as marketing management: An
interdisciplinary study of engineering graduates, Personnel Psychology, vol.45, no.4, pp. 807-833
Trank, C. Q., Rynes, S. L. and Bretz, R. D. (2002), Attracting applicants in the war for talent: Differences in
work preferences among high achievers, Journal of Business and Psychology, vol.16, no.3, pp.331-344
Turban, D.B. and Greening, D.W. (1997), Corporate social performance and organizational attractiveness to
prospective employers, Academy of Management Journal, vol.40, no.3, pp. 658-672 (C-CSR)
Heathfield, S.M., More About Why Job Descriptions Make Good Business Sense
http://humanresources.about.com/od/glossaryj/a/jobdescriptions_2.htm
Herzberg, F. (1968), One more time: how do you motivate employees?. Harvard Business Review, vol.
46, no.1, pp.53-62.
Kalleberg, A.L. (2008), The mismatched worked: When people dont fit their jobs, Academy of
Management Perspectives, vol.22, no.1, pp. 24-60
Kristof-Brown, A. (2000), Perceived application fit: Distinguishing between recruiters perceptions of
person-job and person-organization fit, Personnel Psychology, vol.53, no.3, pp.643-671
16
Kristof-Brown, A. L., Zimmerman, R.D., and Johnson, E.C. (2005), Consequences of individuals fit at
work: A meta-analysis of person-job, person-organization, person-group and person-supervisor fit,
Personnel Psychology, vol.58, no.2, pp.281-342
Lauver, K.J. and Kristof-Brown, A. (2001), Distinguishing between employees perceptions of person-job
and person-organization fit, Journal of Vocational Behaviour, vol.59, no.3, pp.454-470
Min, J.C. and Kleiner, B.H. (2001), How to hire employees effectively, Management Research News,
vol.24, no.12, pp.31-38
Norstedt, D.S. Massengill, D. and Schneider, H.L. (2006), Is job enrichment a success or a failure, Journal
of Human Resource Management, vol.18, no.4, pp.28-37
O'Reilly, C. (1977), Personality-job fit: Implications for individual attitudes and performance.
Organizational Behavior and Human Performance, vol.18, no.1, pp. 36-46
Ortega, J. (2001), Job rotation as a learning mechanism: Journal of Management Science, vol.47, no.10,
pp.1361-1370
Sekiguchi, T. (2004), Person-organization fit and person-job fit in employee selection: A review of the
literature, Osaka Keidai Ronshu, vol.54, no.4 or 6, pp.179-196
Swallow, E. (2011), How to: Write a Job Description [Online] From:
http://mashable.com/2011/06/03/how-to-write-job-description/
Walker, C.R. (1950), The problem of the repetitive job, Harvard Business Review, vol.28, no.3, pp.5458
17
Desmidt, S., Prinzie, A. and Decramer, A. (2011), Looking for the value of mission statements: A metaanalysis of 20 years of research, Management Decision, vol.49, no.3, pp. 468-483
Fairhurst, G. (1997), Why are we here? Managing the meaning of the organizational mission statement,
Printed editions of some of these journals can be found in the University Library (level 6).
18
Assessment
Assessment methods
This course is assessed in the following ways:
One, 2,500 word assignment (50%)
A one-hour degree exam (April/May) (50%)
The first five topics (1-5) in the course will be examined by means of an assignment. They will
NOT be included in the end of course examination.
Only the second set of five topics (6-10) will be included in the end-of-course examination.
Assignment
There are five assignment topics and students are required to choose ONE. These can be found on
Moodle. Each assignment has four questions associated with it, all of which should be answered.
The assignment counts for 50% of your final course grade, and is thus a substantial piece of work.
The amount of research, reading and analysis done by students should reflect this. In addressing the
assignment questions, your essay answer should evaluate the literature on the topic by: discussing
what different authors say; what is the evidence for their assertions; who agrees and disagrees with
whom; which are the areas of uncertainty; and clarifying the relevance of all this to the essay
question. It may also involve speaking to people.
The answers in your assignment report should incorporate material obtained from at least two texts
taken from the Basic Reading list and at least 4 texts from the Specialist Reading list. The wider the
reading (provided it addresses the answer) the better your grade will be. Authors cited in the your
appear in the references at the back. Assignments should be 2,500 words in length. All words in the
references and in appendix are excluded from the word count. Include the word count at the front of
your assignment. The submission date is Wednesday, 4th March 2015.
MOC assignment presentation requirements
Read the following assignment presentation requirements carefully, and follow them.
1. The assignment should be 2,500 words long no shorter and no longer.
2. The number of your chosen assignment should be inserted opposite the word count on the
Undergraduate Assessment Front Cover Sheet.
3. It should have 1.5 line spacing.
4. It should have exactly a 2.5 cm margin on the left hand side, and a 4 cm margin on the right
hand side.
5. The assignment word count excludes the appendices and references.
6. If the assignment question comes in multiple parts - e.g. (a), (b), (c) and (d) indicate
clearly which part of the question your answer is referring to, by labelling it.
19
7. Place all completed templates in the appendix at the back of the assignment, after the
references section.
8. Within your answer, cite authors contributions by their name, using surname + year of
publication e.g. Shum (2011); Huczynski and Buchanan (2013), not by their journal article
title, the journal name, or name of their book.
9. All quotations should have the page indicated on which they appear e.g. Shum, 2011, p.405
10. Do not use footnotes. Place all author citations at the end of the essay in the references
section.
11. In the references section, list the authors alphabetically, by first author surname.
12. For journal articles, include author name, year, article title, journal name, volume number,
issue number and page range, e.g.:
i. Shum, P.K. (2011), Ethics and law: Guiding the invisible hand to correct
corporate social responsibility externalities, Journal of Business Ethics,
vol.24, no.3, pp. 403-441
13. For books, include author name, book title, publisher, place of publication, e.g.:
i. Huczynski and Buchanan (2013),Organizational Behaviour, Prentice Hall /
Financial Times, Harlow, Essex
14. In the References, always give full details about an authors original journal article / book,
irrespective of which publication you found it in - NOT: Brown (2004) found in Shum (2011).
Give the full Brown reference instead.
15. The minimum reading requirement is 2 textbooks and 4 academic journal articles. Answers that
exceed the minimum, incorporating wider reading, will obviously secure higher grades.
16. Number the pages of your assignment.
17. Use the blank templates that are supplied for all 5 MOC assignments, and which are
available in Word format for downloading from the Moodle website.
Degree exam
The degree exam will take place within the April / May exam diet. The date, time and venue will be
published by Registry on their website.
20
Date/Time/Venue
Types of
Questions
Weightings
Assignment
Essay
50%
April/May
Degree
Examination
2 essay questions
50%
Those failing to submit their assignment by the due date will receive an email, (incorporating a
delivery confirmation report), requesting an immediate explanation. Late submission penalties will
be applied as detailed below.
Once your work has been marked, you will be able to collect your copy of the Assignment and a
completed cover sheet, which will detail your grade and offer specific feedback on your work.
21
grades/feedback. It takes longer to return course grades following degree exams because
assessment, at this stage, is reviewed by external examiners and a Board of Examiners. You will be
advised of the date of the Board of Examiners meeting and, consequently, the date of publication
of course grades on MyCampus.
Students will be able to collect assignment feedback from the School reception only between 2 pm
and 4 pm. Reception staff wont permit collection outside these times because of the health and
safety risks associated with overcrowding in the reception area. Student cooperation with this
policy is appreciated.
Please note that all grades released by the subject area and those published on MyCampus in
January are provisional subject to approval by the main Board of Examiners, which meets in June.
As before, please refer to the Undergraduate Handbook for more information.
Reassessment
Students may be entitled to resubmit assignments/resit exams if they have not completed the
minimum level of assessment required for credit at the first attempt. In the case of students who
successfully demonstrate good cause, the reassessment is treated as a first attempt. For other
students, reassessment is treated as a second attempt and the course result is based on the best
performance (whether first or second) in each component. The grade achieved at the second attempt
will be published on your HEAR (Higher Education Achievement Report) but it will be capped at
the equivalent of D3 (9 grade points) for the purposes of calculating your Grade Point Average
(GPA).
Please refer to the Undergraduate Handbook for more information about the Business Schools
reassessment policy, including timetabling details.
23
Complaints
The University has a formal policy for complaints, which has been updated for 2013/14. More
information can be found in the Undergraduate Handbook and full details can be found online at:
http://www.gla.ac.uk/services/registry/support/policies/#tabs=0
Appeals
An appeal is a formal procedure whereby you can challenge decisions taken by the School. Please
consult the School Undergraduate Handbook in the first instance for information.
Further information
Students are strongly encouraged to read the Undergraduate Handbook, available on Moodle, for
more detailed information about the policies and regulations that apply to various aspects of your
studies.
You will also find more information about degree programme structures; studying abroad in your
Junior Honours year; activities to help you develop your transferable skills which include courses,
events and internships/placements; and, the support services provided by the University.
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