English for International Course Book 4 Miriam Jacob & Peter Strutt yy : Ld Were Soa uyEnglish for International Tourism Course Book a Miriam Jacob & Peter Strutt = ReePearson Education Limited Fenburgh Gate, Halo, Essex, CM20 216, England and Associated Companies throughout the word ‘wwurlongmancom (Addison Wesley Longman Linited 1997 ‘Alright reserved. No pat ofthis publication may be reproduced, ‘stored in aretieval system, or transmited in any form or by any means, elecrone, mechanical, photocopying, recording oF otherwise without the prior written person ofthe Publishers First published by Adlson Wesley Longman Limited 1997 Fourtheenth impression 2007 Set in Syrtax 8 75/12pt Printed in Spain by rifca stella 1S@N978.0-582.23753-7 Acknowledgements The authors and publishers would ike to thank the folowing consultants and teachers fr ommenting on te manaseit Sarah Louise Moss, Jolle Bajole, Ana Mara Peduc, Alton Gisvold, Susan Karaska and especlly Dlane Conrad-Daubrah, who provided inspation as well as material forthe book. Also students atthe Unversity of Westminster ané Hampstead Garden Suburb nsttute who piloted materia. \We are grateful tall those working inthe travel business who gave ‘teely of ther time and expertise and wih agreed tobe interviewed for ‘the book. in particular: Chistopher Khoo ofthe Singapore Tourist Board Suzanne Basset, Sales Executive, China rave Serve (UK) Ltd ‘Miss Cumberbatch, Sales Manager, Barbados Tours Authonity, Laudg Sze, Frof Dr Dietich Wing, Curator, Agyptiches Museum, Bertin |W woul tk to thank the following fr proving help and information: David Bar a the Welsh Office, Cara, wal Wills the planning officer for te anbers area, and Arfon County Coun mada Shely ofthe Welsh Tours Sad: John Swarbrick Bodo Hame! ‘ofthe Bertn Tounst Office; ll Smile at Conference Venues, and ‘Dawn Elis and Pauline Thomas 2t Conference Contacts, Andrew Rusack, Sales Manage for East of England, Going Paces: Gary Lewis, Senior Manager, Ground Operation, Air UK Lid, Stansted Aiport: Bl Craig of American Express Training Dept: Emly Face ‘Aso: Bish Tours Board Egyptian state Tours Offie; lsh Tourst (ff; Intourst; New Hampshie Office of Travel and Tourism Development, USA “The authors would aso ke to thank the editonil team, Stephen Nicholl, Sue Ulste, Oavid Riley and Janet Welle, and the publisher, Giian Rodsgues, for their dedication and commitment tothe book We are grateful to the flowing for pemision to reproduce copysight material: Addson Wesley Longman for exrats fom LONGMAN [ACTIVE STUDY DICTIONARY, © 1991 and INTERPERSONAL SKILLS FOR TRAVEL AND TOURISM by Jane Lisa Burton © 1995; American Expres for an adapted traning marwal txt. British Aways Holidays Ld fer adapted extracts fom alter by Bian Eustace, Golf Manager ‘on behalf of sh Aways anda Bish Airways Holiday feedback ‘questionnaire; Bish Tourst Authonty/Englsh Tourist Board for adapted extracts from the aries ‘Value of Tourism nthe UK" & "Tourist Spending eatSown from the leaflet NATIONAL FACTS OF ‘TOURISM, an adapted extract rom BRITAIN'S STRENGTHS AND \WEAKNESSES: GUIDELINES FOR TOURISM TO BRITAIN 1999-1995 land an extraet from the article Docklands turns its attention to tourism ‘growth’ in TOURISM ENTERPRISE, January 1993; Commuter Publishing Partneship for an adapted extrac rom the arele How to ‘rite a CW by Een Kyiacu from MIOWEEK MAGAZINE, 1990; Consumers Assocation for an adapted extract fom the article “Tourism the Destoyer «Plans fr tourism development." HOLIDAY WHICH? March, 1950; EM Music Publishing Lid trading as Ehtree ‘Music. London WC2H OFA for words fo the song SUMMER HOLIDAY Words and Music by Bruce Welch and Bran Bennett, © 1963; The Financial Times Lid for an extract from the ate ‘When t pays to complain by Diane Summers in FINANCIAL TIMES 28 uly 1994; The French Publishing Group for an adapted extract from YHR. ‘GRAND LOUVRE GUIDEBOOK by Jerome Coignaré, Jol Girard and CChrstophe Lagrange rans. Nigel Holldge; Guardian Madia Group plc {or a sighty adapted extract from the alice A tae of two cies as, intrepid rio lose aut on American dream by John Minin THE GUARDIAN, September, 1993; Intourst Ltd for an adapted extract from Tallor-made booking request for in the brochure RUSSIA BEYOND 1994/1995; (ynton Cooper Travel London Ltd fr an adapted extrac from the brochure SKI THE AMERICAN DREAM - SKI AMERICA; Miler Freeman “echnical Ld for entracts fom articles ‘Cut-and-thast of contacting and "Room at the top’ in TRAVEL TRADE GAZETTE 14.6 0 & TRAVEL TRADE GAZETTE EUROPA; Pergamon Muscum/Accousiguide GmbH {or extracts antenibed from PERGAMON ENGLISCH ACCOUSTI- {GUIDE (1997) by John ils Norwich; Saga Studio fr an adapted ‘extract rom the Paci Cnise Company’ brochure SAGA CRUISE COLLECTION - March 1994-February 1995; Times Newspapers Lid for an extract from the ale Promotion tothe rank offer fst cass by David Churchil in THE SUNDAY TIMES, 21.1193. © Times [Newspapers Ltd, 1983; United Nations Environment Programe fora ‘ated extract from the ate “Safe Tourism it possible” by Lele {Lela n the journal OUR PLANET, Vol 6, No 1 (7994), We are grateful tothe flowing for permission to use copyright photographs: Alton Towers for page 1b; lve Barda fr page 35t; Margarete Busing/ldarchiy PreussscherKuiturbesit for page 89; The Bridgeman At Library for page 7b. BBbr, 69bm, B9b), /iraudon for page 0; Capital Pictures for page 44m: Going Places for page 30, The image Bank/Usi Denn for page 74, /Tom Owen Edmunds or page 111, /Renzo Mancini fr page 9, /Andea Piste for page 86 ‘The Kobal Colecton for page 20; New Hampshire Tourist Board/Ralph 'Morang for page 82; Pepys Library, Magdelene College, Cambridge ‘or page 8k Pictor International for page 7t, 25,38, 63,73, 84; Portsmouth City Counc or page 878, 872: Sethe Amencan Dream {for page 105m; The Side File for page 23b; Steamboat Ski Crp/Larty Perce for page 109b,109t; Tony Stone Images for page 7b, /Michl fussele for page 11, /Rchard Eliot for page 45, /Suzanne and Nick Geary for page 8764, /David Hanson for page 376, /eremy S Hibbert for page 41, /Smeone Huber for page 107, /Davd Madson for page 45m, /iroyuké Matsumoto for page 8Bbr,/Kevin Mors for page 7 ‘on cholon for page 37br,/Geeg Pease for page 48, /Lomne Resnick for page 18ml, on Rly for page 121, 62; Stowbery Banke ‘Museum for page 82b; Telegraph Colour Library for page 6br, 6m 6, im, 21, 23, 24m, 2a, 2atm, 24, 246, 2am, 2, 351,44, ‘4m, 50,42, 560, 56, Set, 76, 77, 78, bm, BEb, BBA tr, BSE {1118 114, /8 & M Productions for page 12, /Bavala for page 7b ‘Mavaria-Bldagentur fr page 22, /Colorifc for page 18, 44,420 ‘1Colosfic/ Antone Gusamo for page tm, /FPG for page 24m, S6br. ‘ames Kay Photography for page 12, /Mastete fr page 6, 8, ‘dtr, /P Titmuss fr page 87m, VCL for page 34, 108; Keith Totem ‘Associates for page 70; Trip/Dinoda Tor page 37m: Universal Press Syndicate for page SOL; Elzabeth Winting Associates for page 71 Designed by Simon Nay, Sage Associates. lystrated by Kathy Baxendale, Richard Coggan, Michael A il Bz Hu, Philp Mount Tin Star. Carbine E, Porter. Debbie Ryser, ‘Michaela Stewart and Katherine Walker Cover photo by Andrew HallTo the learner “This book for you you work he out nds ert you re stng ti provides ele peptone any the ij rapa ‘xaminaton mE Toram nding the ender amt of Commer an nity Engl forte Tours. Industry exams, What isin English for International Tourism? ‘Te Coun ook canta teen nts and te scene, ‘hse on theres fom he tet de nde tps che: + the ec of uri on th ror + how hotels ae manage + how tour epeatos st el ees + how boliaydesnaons ar sete ar promoted What isin the units? ery unt contins the acto Blow. We hve ut he sare hens trougout he book otha you any ko what kindof work you sre gong do, Preview {ach ut opens wit few question. ae fen same pitures, oan you ting abou the hee ou willbe sworn Speaking Spesing sive pent else and mobraingsustont where you cn prasie te ngage you have sled, You ulrake presentations, negate he ers fens, “cis ey sss, ge a are norman, dea wah ‘olan and prom mary othe urate ake Listening, ‘The erate eating eae convertion ne econ nee exper ne ou bade th Armen [alana eer nwrtons accent are feted, hep youundestind how people spek Engh in rent parts of the nen apm of cringe pint on page ‘6-123 ol he Cours Book, “Language Focus Here you wl work on th key specs ot raat ‘trl or rages evel Langage Fo eons ‘eke cer eps and acts to lp you undead and se the nguage five Vocabulary “re Vocabulary scons wit ep yout deve 2 her esd. Tca Soc pret me {nc esprerionsregurné inthe out ny. Awe eof ‘moe tan 100 orem ters ce ne Cours Books fines on pg 1727 nong wh anno en langage. bene ele ie Speechwvork ocd ron wl gh yu ret conbence, whet You at desing with cast, taking partion oF {ing yup ol vton. The Spacer scons wl ge You the stati replat whch the by lo Progress Reading ‘Ton you tmrove your ang is, we have chosen a sarety fuentes fom tu pubes ad Nav {espn pact everest ek you urdesandeg. Writing ne wing scons you wl cry out rel sm the tour worpace Fr eal: wrt ete pes reas, ‘other an eprs There we mode sewer oral he rang ates the Teace' Resour Book. Learning Tips From in ine weiner ad information on how toimprove our maringsraepes and becone mee Independert wen you ty ‘Scenarios ‘Aree fe nts hte ascenar, Tes ate cs sues ‘sh cralnge yout we the gen youve are ea wth authete stations international tur, What about private study? A Wsoak whit ct acon he Ce eck Ths proves et ass for ty at home in dss ronson tie ee sens whee YOU Can Mon Wie vy mcr ape you wl eno sng ps orto A et am cob ete SatItinerary a ee ee Sea SG ion sSincaporiem | mantr mores, remeney tan Semacccto © — Sa oe ce [Ea paar a [seecenge | Gee ewe | SS ee aa [Sg new | -peeegorromicn “WT eerreimar | Boscmetettrime © “+ taking ad wit out “Spector: pve ors wth Simmer hay a as en ee eee orto | eae cece)" nt veer Sanne Ne wocter a tena ae | xag tomato tom 2 ‘Speech: — the chan fa 7 etna, : a == 8 a Serco eae ey ‘anor agar rt ee | aces ieee ieee ao = = ee == Se eo = Siu eae eee Siem Stes | Se eters | a | een eto ioe ae eee 8 vo =, ee eee =) Ste | | Ea ao cee 8 | gesopeal ard eccromc = takraartn gui: mers | Language FOC: parti wt ‘Seti Ercan ry Se roo a eate a 2 i} A os ees “aang a tray “Langage Fon: to part as ‘usa p to eS 2 ie (Beer So og Goes aS eee oe Se ee eee bees os “a eae pt wea — Se ‘| B ae no — | Seeantneves | sect: SRN Inc ae me TE Se | erento) open eee | aon | dow | SRgheegners.| Sener” peadamd torrent | Soioe Eee See ee a | mt eget | | seegenns 28 <| os | | -STmeae | | | | eee | 2 See | opggeenees | eee ee | ee o Thasoon | Sa = facia \eoeenie vo mapiceetge Sac faa | See ae | | [Tea eee nen eee | eam OF sre —" vy caer Sateen OF |i TEER | san pga en eet = ai [S| tains | ate |e ped end | @ Soe So eee | sonore = =a Ee [se i ‘Seg sei aS) sescesaechaten ae mae | Sareea aan Teac ee a Sy? Sims steer | etre we ioe ve ‘ “/- ty sou romance tobe ston Word sre yer important because you place the test nde you Rea the flowing words soul and csty them acording tothe seas ptee ave. mn sdtnwe —engie cxpedson so an ou Se Drotozsoher eet Lee stn and eek you provuncton. Speaking 17 ow fd lie the one eto ine eto he best aia you have vers “hen nt sme merbers a he Whe hd the most exe old? The best vale for O Types ctHoiday reer Means of transport | Activities SiesaSanng | Soba fat aig ‘Value for money Tera Ore Bye OF cedReading 12 Read these statements about uses ets in Eglsh Ave {they te orale? Oo ote pole inthe cass age with you? What other advice can you pve shut wing eters? When youn st youu yournare stove yer aes, nthe Ud Sates Ap 199 can babii 4199. Wen wing. tet the USA you an begin wth 13 Rade attr on te ee Why i es MeSinerey wing? What information She agi? 4 cea verve ndon Somaya ‘tren aoe ara ath 30 cite 199 ‘Asan entail am vr itr in combining olay abot ih te oppotunty to recew ep tts | ‘ould be gate fy oul sd me erect 0” {pocal inerest gli olay fopebe th Setar anor scmnoton an ay ‘ankyou in advance, 00k foarte hing om youn Hing eater Mesteney ) 1 The abbrevton Mss usd to wre to armen when you do 1 sare appropriate ue comractons It, dnt. when winglets 1 you begin tr with Dew Me Grant you shou en wth Your fay. Vad te reply onthe igh ‘What nfematon sing? ‘meteor eee, Qeat Sudal eeeWriting Luter enquiry "Sad the insects Below andes tr fey ‘iether your teacher who wl ever to wether ember ofthe die ‘war Aen 0 pam Erp ts senso st ingots ton ey 9 es “he Fen goverment orto as gen yuan eho mn @G..-... ent fot you wh eh Sepeiieae tne 2B peng rec ges Us ame ke un comperense Drier vee at eal anguage Fam wating to enuiresbout (as rested your avertsoment a ‘woud be tet you cols ook far hein om ou Son Follow-up 171 poe ook pte aa fm ngih-peking ture bdo tr aerator th este UK the USA. (Crud, usta, land or ew Zealand and wie hem © types otoiey eon you Deg, decide on te fling eying ton onary OO aces + Aner al the custons Ge the et lhe inomston bine neds to ake booking endl and poste sea smart parageph oreah reponse to acueton Ue sept ries ar conor ens Deets usc det seal language ‘Thank you for our eto oft). Ince ayo tran ft We speaae mn exteing Pee fig encod yu ned any bar help tomato plate > othesate to contacts oo fondo hing on yo questing fran abot olay you might ke to > ‘onerpromteA Career in Tourism Applying for jobs Preview Workin rps Mate ist fob ites nthe Compare your st wth thos of ther gous. Work wth prtr choot two obs and Ist the tutes they ile Listening Listen sipping abot hos, iat he people er fb es Pret aneper © Contre noater anecholcmanager Teoma Language Focus Simplelcontrucus efor took a hese pan ferences ard ane unos 1 I werkor te Tore Trthrsonpoty orpemanent station? 1 rm ring ret Tos. ‘roa enpocry r Permanent saaton? 24 Wely woutson as ‘ha amp vet olan? 2 evehyngto Dus on ray ‘roar ers pan? 28 Theapm ste cnmg. Vina e The nt tle tp iat ine 464 ies menting a testes ‘ocr oe anos ot? 1 Shes nord arses. ‘octet nna hoster? 1 When ou pnd a peing oe mange ul be po a cnt ene 1 Wenyou phones peo ema i Be pon ca tert toners? Practes ead his extract roan nti which woman laing about her ver Pat he eben brackets nt the caves ters. Then wrk witha purine and compare your eolee. 1 have) eosin my if 0 fs (ton) na Onereas Reprsntt Tia, Grr and Aseria ad then I (ork) rua AuitantRewrt Manage fr tart Jn Tre 1 (ead) en fo prmaton chen | (decide). late ren ar family Anos, new Tabak nok and fr tela ‘marth 1 (cor) na a Contras Eseaive 0 sally I Gpend) lof time with baal mangers and (gta. cota fr hte ears and rere. On 1p of hat le). new rr and aon Ae the moment Te got a nee with me who (dee some rare ito" 2 has your secpation? What doer vole? ‘re you wong on ay patel prj atthe moon?7 Speaking 1 Aonlyng for Jobs Wore in rps. css these questions. om do you od tsb sence? Ham doy app? ‘Hey ver api fo 08? What yourave to? ‘nerd t apply fo ajo you usualy hae to se ‘rela tae (CV) ~in th USA clea su an ovr flr: pe decane etry bp ec ‘hoy artes mprescon you give Wot in raps Res he statment about Vs and covering etes O th us o owkoledge aed ‘penne, dc you see wih om ‘enema more acceptable itis hané-rter, ‘coving shoud be hand-witon. ‘You shoud ana nce photograph ‘The longera CV the eter A. shout ist exerene in cronolge oder lesbertto epi fon guniestors an ge an {proce satin the cot io whch you are Ping Theres no gata mentioning oui aces, babies, ach CV shold be cata for te ob you a epi Perec po expected note am prety scope, Use space constcvey dot enti flues or ideant erence oninude your previous sry ray opts, ess requested Youn eon 26 hay eer nd ct np ny gain te dates rol be enlinn, siento send the CV by fale requested so. Asay ate followup pare ca few days oer serog of your cv @Acareerin Tourism Reading ows 6 worcwith a parts, Stunt Ate the ate “How 0 ‘te CV" bow, Student 8 end the ale “The White Way oFind 20D" 0 page 10, srupewr Tell your pater what recommendation Hew to Wit a mata bau 1 peonlinemation and exponen 1 byt language ard se hich ofthe ten pits on exis 8 ae mentioned inthe utile? HOW TO WRITE A CV ining oo nwa wih me of oer cet, Se yor CP ip nero wil decide wht ttf oon the seg of ti yo bre wrtten Donal thnk fen fii lump pr itil ir “ncn of our erent and wi Content + Wincril impatient Tao ke or a hoe wb al forall Inoee stab Ghetto Forme + Son wth marca st wor dad 2 tne ton Wyuna ence Se eye eon eh et Be tt your'e ern wl 1 Daeg ee snp ob en ardey Et Kin edLak tke Morimers CV a answer hse questions ‘Whatmore poet CURRICULUM VITAE | RO, Fede tabanen, isa | oucaTion | + sonst Conn ome ak Meme Scat fer j + concn mei Hewes | ‘ese amet Donat Tousmand | ‘Singer Was + onn-oavo HIE xa oa ine rene Cheats, | Eg rmatne, Nocbomictant | + mores ROSE Cpl Soe kin sein TANGUAGHS 1 ENGLSIL moter oes 1D RRENGHL leo 1 SPANISH seem EMPLOVMENT EXPERIENCE IENVENUE THEME PARK {hee poco tacos and Conair 2 pay eee «Compe si ranged Say Opening Pcie er «+ Mtongepye’ aly atl rd ele 1 Aono eget of jr rat ne Park Inyo epnon CV wel wer? Hot wha hanes would you rake? * Candie te sow gy, eek Inte Speier {Pam and presided ovr Special VIP Evens * Sone aig a epee peng Invernatinal tral rprsnatie + Grad gues sn spre gins { Jeckimemen ef eck erga shop days * Orgies ctl cache cee {HE NEWDERS GROTTO Nowter North snd ose ‘Toor intro AsitanGrete Tour Gade item pres a ee 1+ Tatted new employee onal pests fave ping INTERESTS + Folk mii d,s ADDITIONAL INFORMATION REFEREES eset Ain ‘hae es SSmeteluPue ree The Newt Gato say re {sey Be@ A carer in Tourism Writing 1 Os Choose oe othe advertisements and imagine you ae a ada forth post. ak st of ‘he uations and petoal gate tht rgd odo the jo. Dei your CV Wanted CABIN CREW Sy hoopponiar ai cow wl espn [te aly, candor and exon fhe png on oer cu otro whemlnaig a ere} Hp nod Aotrerce Tour Operator Marketing Bssatice oyu aged 21-35 of bean 180 em ot 180m inh, alone ieee Doyorkone nim ol fow GCSE anhalt cng Inverness to Naples an ce Badepes 0 a eda Ls for ina Amer nee octets raReyaiarermiae see ‘We sek esourcefl welled du you nto onion wr eet ( ‘ppc who ox ol ae inbound oe Do ah epic lg th el tet your ane ya,an ten fo er nayand nmin uly of ori, cf + econ ry cperting experience but as he anion and sbi tn cen ay ranageet le “The ideal applicant must have WP sly be comment tool . + exalan caer pega or ering 1 he oppo wa fe dame propesie rate and mamerte accurate and rate and havea rel apetie for acd : oe theron Ten plone wnt OMS, wi CV, ond ‘ Sin sendecn tarp cede: Amvad(otind hapanenisan) [P| Ti eae ww ACY Chasey ad tr yer ‘Tie Magog ania ae A. eae amo Pay ane Bei ORB 4G eer SS Soho TRAVEL-TRADE SALES EXECUTIVE — tuscan rn ie scling Se eee ce eee seas ‘he sespostliy yout, The edom joey. delet pn Ms you la co moe a ee eens oa ie ea nila ey pets ele Sapeienegeee eed ses an yon ones sks esi rea sally mien SE fre npr Decne cy pore ten a getoe meeceal SITTERS a SEN het E SSTFE neomch myhe iay cag er eared) at ped —| Aca mao ternational ate rp, we ve 250 hres tnt tr et Orel le ‘We are omy thing steste wh these quae tel poms stage to moor or opr: The ke ies pony ha edo wal. Tenet iludiog a fally expensed car and acts seem 1s we your Mf hens) pee wre wi it Peel Jubtcuriraee 2,308 Ber, SwernWriting 2 ‘The eaverng eter formal an inform language 9 Te leters blow dono contin any eos bute wir ae Duar br, edn aceortance with yor stead repute father fe our kdeghon conversion of 125 Myer and the adverionunt which Appeared sn The ones of 24 Tverbor sas, “have the hove fo ont Beenie 8 omy | mg carrie ste an mad besech yo aan ysl wth a contents then that shal be fomnred with an ‘erin wih vie mg aplication in father ded of bag remain, 11 You ave deco pp) for one ofthe os adver on Fag 15 ter the came one or which you prapred a CV or Lent one. ‘Wirte the coving eter to accompany your cariclamtae ‘Werk pet nd cotter yor tes. ‘hie eter the bterimprncon a hy?"2 Math te wort ihe bo wth the defitons. Vocabulary Vir ain remuneration ‘hee things. ua nbuon vou or Fee mes ‘urn, over and above the bc py ‘roey pall every mrt, btffeed aan canis aid te professional and manager staff trey pall oa rofesionl arn, 8 dot ar amer leradvce even ene pao «mana wore, usy eles Ry 3 away ooo ‘money ded o py, uly ga or ood wrk on ‘none tt ait torent how of were cer me ‘rene eae a2 propria of he gods sie sl by nie 9: fo "Sepa the larg Inthe sentences wth weed om thebox She et sha wthout any quan then got fctoy ob but werent vey good fe, “he baemnertne gh but eam 155 very tou sso @ Acareerin Tourism Speechwork Word stress {An employe wl probably mato atom ameone who: alte contents mele Inevete—compaerseate Game ctor, nse opie create fcc Spite Match he gates sve with hse deaton- 2 iabletowseinlrmaton «6 gdh fgues, oom aap ati a sake) ae ee panes te pee hoes aac ae rare 5 Undetine the ses lal in each uly. What ae he ‘cereus orwore ening sea Rend ie woes loud © tisten and cc our rout. 16.Usng te sue able descbe someone we: * youcan canton canst workatonce 1 ren are kes + cosponstthe ab sing macy proie ‘sya cept ei he ofa cr) Whew ith stn ch dL ad hc tnd eager et ran rt “estan $38 000 pu ing 40.200 eer two yen i ‘We gee the gue pod nea he made he wat 0 eestng ‘ oe “The company psi each employee 2260 Cisina rots never ben 0 hgh hey wekona Sunday hey et whi is doe hi ou ateofpay. OVE Fyne 4 4 z Speaking 2 so neces "7 Sudet A tvoner: Stes e inenewes You ung tbe nerd font ob “retaeon page 9 (om et tl you wich ee) ale st ne ules you Wk he scr Cine sh ave Terme 1 your go Pos {de prepared ta lyon athe non Tn oe ‘Berton th never wi ak ou ae gn ou Sihwut ott henerionen ‘Ante an fot 09 lee jo end Steen rt Follow-up 19 Type weed proces ofl your CY nd show tt yourTrends in Tourism Descring patterns of change in tourism Preview 1 Work witha pare, Look at thee pce and ay what Winds wove ey show ‘Make a ist of 5 mary types of tava you can. ‘Compare yor with hws fata peopl the cs. 2 wat oyu thnk the eter beeen tal, 2 vntorand tur We i fintons of ech word and cis hem th ou pte. Listening 1 Defi of urs ©! Lent profane wit Abo Cac who wos re We Tot ‘rpanaton Healing hut owt cfs he wore vee toed ‘ren protic sis on nteraton avetAsou ite wee wr at {ering tom te hart nd for eto (Din eo bow Yo il nnd trorethan rend in some ge 1 Temporary imma 2 5 Member fh em ‘The World Tourism Organisation's Cassifation of Toursm “Tear cmrses he aces of pens waelng oa) plies ote et) Tornotmore than) eorgcuve (forte and ote pups Ug) iol eget of aven cou traveling ol wi ther bn cy 10) voles non ree wavaing te gen sou. + Imoles eset fae county Navel to aot oun.@ Trends in Tourism Vocabulary Comment conksed words 4 some words Snr aig. nd grat Selaow uly when wir sn how Yue en Ths ue ry way cactbg how weg om ne pac ttn oats ty home Longa ‘trator neue Dinar eprerd oaeg f ‘RAVE ache etn compote tae tnteers 2 yx ving May gn ay. 1b Then we dee eat {Engin oxo Thess ont fy a yh 1 Thea. Hom Mast Bngsre ae creole The Taco te men. {wot naar até ators nthe cur? Terese enon an they wart ot onnoaston 1b Tre cen rt bt tet oman es When recording vocabulary you can: | + esi wor networks orword wees, + neue gratia nloson | 1+ se phonetic ep ryour on aster. 1+ wie asamp sentence osreb ming 1 re an acute tanaton + dean apie. Word tates Wisk nous. A as many words 1s posable to this -netert an erate ne branches Use tony ‘cesta Some words have ben given eat ou fh > a ae types of explorey Listening 2 x i 6 stent song sg in 1963. SUMMER HOLIDAY ty atin pop sar cals t Per Hag ook bw on zs ord ate in edge in aces eae oe aveeanded and te wo ri ke 1963 ‘wate cg ons Pi” 03 pop, ht Rare tsa 16 ba a moe Line enange ong ae on ee The ae he vs ky yey‘ te tn ws ie ss beet Aro "eo ago ie pcs ache sd a sont you asa ra amas ay oars en 8 te mores Ford aie tests Cops ‘Math hie ndings wh owe gen br Sas oe, fe nore atime lage og esha han no geal. | Sam ec Tis mas eae et la a tees eee book Sons tre ts Yo es Fe he Fe ite suns 2) prosaic earn oi. Note wore © meer Frutti te oy dro ws swe, Ir ena Ee once eer acs Ke cc) TR Het tp et bn i oe | were ne ° ok 9p E218 tease new eate iene ss 1 dr sd oss ma Nas pe fae ge IEEE eben ea Fehon ie nara 98 we aya te Samer ; amines was won £1.05/ @ Trends in Touro Language Focus Vv weeps ee os Seca Saiesansean pe ee cE eee, = eer eee oeeeere = See =a Decide ifthe statements a te fae. The ps inl an be sed odes pst > The stamp an Be ied th ‘0 part aor he a ew ye ‘ter the past simple or the present peer simple fone. «Tepes eect can be ved wt apo lst yar in 198 Te preset perfect can be sed oak about potent whose ees eft ow Thepresert pre can be sed fe tho te 2 Complete he ditions ofthe tener ing te worde bow Indefnte etn tote Soret spe pe ee The pep err ih (ocreerngee see ete srakpondt teed =e Alaa ee moment pean aeeeun gilt: hati sean as Compete the passage blow by pling the words in baat nko j THE SPANISH TOURIST INDUSTRY ‘Tour to Spatn goes bac on Aispesate income In Northern Europe cole Sain | Shang ea compe cot of a foegen) towards the end of the 10708 bet the ty as a nla "esl, Spal Uae ition In the late 1980 ‘Mediterranean tad ving ia Amerie mea) to the 10308, but | (prefer. in Spain haul | government ton, Att tine comgetine sen | etrsaknenseuny tt gone te "ut many people | meet the new scr gues. a 1o go40 he States rather than Hoiday the Torin peas. Evens, tn 1983 Spain (tostcome) over 7 milion nator: 8 percent ‘GHP and (acsount fer) “be percent of all ‘elaiare outbound totem inaustry tnd to protect the enronment And ‘wit the help of so loans which the (make) able for acd of tccommedaton proved toner aSpeechwork Panter terms wth od og 10th te dtret penn fede past * On te sh CONTENT monet ten spec ‘Yu ean als your owe nveied abbreviation, Fo exam ‘he rege no temperate Sap 31° Cling How ite ening of sch of hve verbs ponent? 25, Catan Ra hc a teed opened chechad developed ited. tached syed iaaocieeiier all ented ecaned hed neh loied [Bees © stn ae chek your pronunciation. 2% ge Fg ra Mah SBC j Speaking 1 x | Womkin gous an cas base questions katte ny pap tin it nt lor. What nas oral are he yeas ag? ae «What changes ave hr been sce the? How hae these changes afc ours? (reap anh) at tom (eesonpem ye rte ¥hcase Writing 1 sews ryscnet rte, You wi these gestion wie, ith deceit, ‘Which sounds nde Wy? you vie stand site exgreson nit ou may Sound bred snd uninterested hs fe revo negative rerpasein he tenet, ‘Si when ou want to aks quton begining wih aver ae your ‘ot ceed wot he eo ayo ond tov pie ate (© 10Ree ese urn, and campy hnaton wth ho th tp + Ganibopyevatat 1 Doyo ayer how ng tae 3 Soe yom pig at orm foment twa epee? { Eanyoutl mayo unbr vo? 1 eantgstinckn toh hore 4 Soy cnt ops tr 1 Gaaperehegeieager sane Teal ees yon pte. 1; Doyormedftea paral iecen? Intonation in tag questions 11 Tag quests cn be sid in two ways. The tntin eter ofall: aenmene uae Voewremessn A Seer 0? Seloerinatye heey ie ik ein od ong er apon ie our oc re (in Bes we ant row Be never nae want om © Lites Wich area qestons, which re request for contain? "ot arn opt comer. 1A Good ean ET a pear youu atc] Nata ind Un ny pe prin Sng sp 1B Gocimoaing Wek owe tierra sangre tins Encols Seeay De Gh os, fauiigactociagecer odes Atmore nent A. Ab well Ast 10 happens yes. Bu you fie give me wore B And the plane cous back to Garwick, p86 4 sSuareummicioengara ake ge i Tetage » Somme at ahbebeomarte Pa a Wl LE ee Amat “ROS etl gk igre oe ret whe Od" _K Ut lo a ig tt Ma Ye sane ght obeanng dn Voki Boch ene his Saar. Ths ro sh ice, (O19 Letom and compare your answer: Tent uth onvestin@rovurisr Tifelat [ror] So cr nem aa wie Td | De of 0p ep ce fa rae agen epee a aoe Sea ose ee Nea worms aie Asiainampny The age sy all ee Ponts i eddies II =—Mh—i‘<‘<‘—ié‘C~™' pobre reece Reading 1 Listening 2 Booking forms © ssn von aang nm ag Sa iaeamneiaeil tt an of eevee neta AME eat hean ene tea Noe et oko mae elt «streamer aso pice Sx tout ae sac oe ee le. eS Speaking 3 ern pon Tk ns be Set 40 Sede 1 Chto not ned Wa ea rearation fo pope tn net fore ‘Creare, youve ake a ep of £400. Depots cannot be ae paren. Pulpit o roth efor opie et ert for te agency tar boeing Sse a wat fog. ade (choose detain. onthe begining ofthe conversation Stent should te dow fora abt ote hattay = thedtes Tt cutomers mame| Reading 2 ‘Tea thetic rom «ve aan tang ma. Shem = * Gad igo * an hele dl Hiesienresincmt arty | Ss “ Ts oa sey eae age ee anit =e cpa iain ane aoa sae e ce Mien teen Sastre ale Ame xp: rg Mana Vocabulary 2 18The eect on the ight so comes ‘rom th tre agegy ning Imaal and computes he decepon tthe ooking pocetureFilinthe sp with node om the bos. cnt mae tn or OW cn eg ted 5 a9 ae big eae ese an the ea ea "Wher pet be alae yo ano Ghee doenaH 3 el ravi Agen. Writing 1 1 mea eect fps fr ney-tained to rmamber when mating Dokng. Speaking 4 20 Making hla booking by eephone Wow pr Take uso make and tak telephone booking ft iy. Setry begin te sao oration yu wi ead ret na hey [Soong frm Stadent lok atthe Information blow Student Bak at pag 07. srupent ‘Youwats goon bly to Ces n Sly Rig up to mae «baking and check he tale cost ‘Yow i eaves pone cl tom nt tread in. tur cle “Vs an the Vos Ope. ‘egy to ishrenutes an lke Gown he eta. Chae the flat ofthe holy to her eat ca Writing 2 21 Wet tet fenton) Wes, ecoing th kts ‘ode deta ayn Vice and Verne *Scenario 1 Advising a Client Giving information and advice on specific holiday destinations Wir in wo raps lop A lok at the test Below. Croup Bleak atpage 18 rou a ety Your ane tur pers se taf for Padi Hodes ie Today you at atendeg ating eon You are Iesrang about he sents and els ss ne eat Work th parr frm your rou Res th roche eas abut Goa on page 37 ard folow he stuns 1 ew ons each lday? Athan of yearn you go? 2 Not the mgt facts abou the resort and the ote under ‘eee besdnge. “THe RESORT THE HOTEL + dinate + tes + tango “deans + cts + toons 3 Discs these questions. 1 Wie ae themes poplar et 1 what type of cents traced ois 9p of Poy? ‘tty Wort someone em Guy 8 HaSheia atel cont ‘You ae at your dk t Parade Hoda le A tee ‘enstntcortts youby pone Use your notes anwer ttecalerserquies etry? "Nom change roles, bt keep your partes rom Act 2. You {ret inepennt wea conan. Your pare wot or Dream Holy ne ouwork on elf he oa commiten of alae cat ‘rule The csran othe corm hi ase You to ene hn ome eran abut king ne USA ogra Soy ute te ning gig hr ery {ght cide The haan met wile gong wth ete anc fout len ages, 1 3 Ty ae ‘hat igi the asa it pcey ot they ae eg or ‘ale forme ‘You tov cam reehed advance iormaton soa plage You ink ts aed the Sherson Clad but at Desire Rngup he agent rer layne td utahout te Rte! andthe eo Inprsar you want fou about “THENOTELPACKAGE THE RESORT 1+ theprectelbeton + tpt toand mt eat Sse 4 sang and eqapment hie Stele - wlng ak + takes + stopaeg 1 attsand decounts + Gime ‘ts portant fin cut whether he re lb tered for ara the ae the pty Activity Work wt ther people rom sour eros ‘Yeuhave non ane back your crsutany ates Weve Jouimpretd by Dre hao’ desertion of the cing? On then of what you Rave her you want {recommend tr Amercan tl rd est? Dusen wih yee Vt ety 5 rte to youn to give your opinion of th ote andthe‘Scenario Aeising a lent io te Wosem Gate cede umes eyeing etre ey adspcvowvh se ‘The Garden of Eden Hotel * Sie tate een i mn Satta cen rome ese ‘pte catenat iiss ee Hotel Amenities Om the beach Pinna inna 1 teton mie wee Sasi 1 Ext aan pet + Samm Namal Flights ‘edd fom Gi tin Tan Seem me ‘Transport a° Tour Operators and negosating holiday packages Writing leer of confirmation and reports Preview. ‘rin grup and dacs these queston. ‘td you tink a reign tour pear mans om hoe? ‘Wht do you thnks lotr wants om 3 reg ur operator? ‘in ina ete penton to ego? ‘What robles 3 ou th re gh? Reading "Wk ith prtr Sade ad eet low Sent red he et on page 10 stuoewr a Sor you el the atcebeo,check ou go the wed eh ox. Ue ctpy nae Read “tal Contacting” an newer these uerbone What does jbl? nico, how copes arte Roe as ben working wth? “Te your parr aout Gay's jb. Mate notes befor you begin HOTEL CONTRACTING Hot contracting oe of be monster of | _ At Gar’ Rsk otk the manager seo vdgenmenrltemage ona or averting nd bce ween ‘hadi wih once tod fresnel | Tange Rt Hotel manager etd ware om ie ties motets | Ron Mat =e Tor roe es only ne spect of ad ara wn to impr ib tans een ae eee Sree | = ie there loc offing ging sap dean conto wade vertng, whic re ie anche Si ah = ca tact "el oem ereteoprri meee meee eet Sonera Se Sint wn dn eed me ease most or (apt Tet Tad Ga)© tour operators Vocabulary Tern Work with partes Chace ve ne ds rom the tet you ead Expat Engen you may nse tat reins to your parr screttevebeyn Writing 1 Ferexampe the wo tts, Wort wiper You ate earch stat for tor operat elle xe theta many words whieh Destratons Wie pat onthe lone teen your manage ond ‘abe grouped sound the ‘erortholels Use the wo arte Hotel Cantracing” and "When the elem fope ot money ‘tox, you ow eas nde hangs elo a he ba for our repo. fave atomat maar | = 1 TERMS OF REFERENCE te requet the MD, cay out a survey on he elationslp Breen ar manager adeno hts 2 PROCEDURE +‘ quetornace wt dexgnd in oostion wth nr acing “+ ur ote nd our Tur Opwratone Dacre! war spate sod ated capi the questions + Thetirgs wer ane. 3.1 Toor Operas cui he ting dies Tie page ores =e shold be cer bt hort. Terms ot reeenees Objects Sats why terepos being wate edt clet matin Findings = what was Gere 4 + Canon and sim oy ep ee ee ot yn mney nd mot een and eestersrthe ts gy | + Does ithav deat heeings | | ard anumberng splen? s tlgeaty ones? sth inguin te igh Se for thenendeg eases? seas ten? 1 the Eth comet? 1 CONCLUSIONS AND RECOMMENDATIONS Listening Lento pr of esting betneen Mara Rdg, the MD of fate Destination and tnembere ofthe Planing Commie, Tay a css a ew package turf ba Ten ones thee guestons Wy ae Ee Destinations merestd msg a pctage to «What ae hey ong io charge fr two-week pacage? cua? 1 How wi ey comerst fr the ow pat marge? Wy do they ik ty wil be omen? 4 What the aterece between hate ae thse of he ated tar they be woke? competion? na ind fovea ae mento? Wy oes Reta ant he pcg pre?Greate (Wet aus the seat eats and) coun By tig etme et) (0 bee ate to So (6) 270 sets a appoint £250 ach Convactons Os acnnianenaeda for nye wees nao hat wore iim he oes? (Ard). bythe stig people). proba be woking {Theriot on word uch ga) on fod facts of aout per cent~20 we sede dere OK") © 7 decile anton pes thee sna. The nen and check your answers ae 1 What wtb the? 1 Thave hao rp te ote 2 Ste as bn waking tere eons, Se msin prs we «Sheharya 4 Yous ot hae as Bern oot mar 4 Theres oto blfingrongon. 1 Ste cant ave sed ow 1 hee aos of pie ce 3 aerate thay ys? 6 Reudthe pve convert ht ak pla he flowing di betaan Mar ‘nd Simon, th ASSstnt Marabing Direc. Util the aary ves te terms be and have an the egies. Die thy cul be conc Pace the daloge with apes. ‘Simon ll, Mars. (sm sory cou! ot me the meeting. shoul hae ben tee pane mas delayed and you know ha re geting back rm tere Thre re over any tach when yu ed thon Anaya was ke? Mara wel, secetry as typed pte mints an you shoul have got coy on your (ek Can youse ‘ara She must have frat then Ary. Wi youn Wh what we ase, Un, yukon, dent you tht hate egottd s e t Guards, We we ave ow enable fo squei ome very compete fates om he hotles Simen Good! And dl you dscsshow much we ate hargng the pues? Maca £550 fortwo wosks Simon You cern go aslow stl Maia Wcn!| mean we have fo there the competion wi ake wy ao, Inevey tet ate have atm aes” ‘Simen |e what you ran bul nk we a tert an. hn bee ther becnue ey do rotor that the ple ight. {© itera conpare you proanatin wt at onthe apeLanguage Focus The pase ead op of ste nd ede whch an te cv and wih eine pase eve een aprenesy 5. Sy Aas nes "rn by he matting eth wpb wring on ad on of shou 2 pret ‘Theaing peotlme tht wl ray be wong nl ais fut percent ‘Te chars hl be sent the travel agents Ober, ‘ey eh en he roche thea gets in ibe, ‘tempers must be autonsed in acvance ‘oma ge automation for al expan aban, “The maaging decor mas en einkermaton “inlematn wa en to the managing toe egave the manag recor infermato, ‘pte tha the agreement wou! alo for nese inthe cont of ton fue i stlta ht he spoemert old le onan ts of tin ak ‘sl tat an ito of tr ail toy te are Enero that efx of oss wl dest he ante, She was pod $2.00. Theta opts pl er 2.00, onwer hse qusons en do we we he pase ater tan he ate voce? ow famed? ‘Mach he following statements aout the pasie othe eames i shve. Somat appropiate oy who cared ut acon, od ems canbe ed ‘ots tt ajc can be made psive two aye Pome entre beginning wh ard to mak atte mare for or pens Practee Competes ter to Ms Maral by expanding the lowing ots. Me Maral, Tike to crim orca decile A the msg Hd 25 Jay aot 200 coms wh ew mak alae Grand Canyon 50 March 22 Now wey bai Na loa Tous, apt hom te eter 4 eas ane Wh cu aestin eared. Te accours ‘ste orth ater dose ctl per yor belo 25 Once. 2 Alper make SE Trash radar 1650 re Ie bing / ater toro ro alata, Metre ute apace / mut rode / or ue conga leas andes ep ‘Netnuseneareinageret on athee plein epoel/ ether pte. thas eo ema nce sou coy te corre nar ret Latah compte Wout Ieroe tis agramar ld /2 yes. 6 mores nt ego nsting/ More Verna, Your sceSpeaking Putin Togeber 3 Packone 9 Won ous. ook at th following tes in planing new our pagan, nd pet her nt alope ore. Ad any tages meh you fn ising + Resor opeantsver re rated anne + full ote accommodation and sine set rates are {change ates and lig pre are fs. epted, 1 Thi desta hoen + Theta print Economic ats are investigated pater of demand aro + The ft = ‘ew potentl teste camped + Thebrochie dens, + Atl ating teen up ‘ther any tage tt ald be done atthe sae tine? Hew on ou ‘thnk the whol proce aes? At what tage are aoe Destinations a tout Ca (age 37? What ele do they hve odo? aoe pe. You ar r-perng your hell fhe summer season. Dele wt nds tb fe.Negoating an Agreement (© Tour operators Wore in rps of ow. With your rep youl work in two teas of wo people ‘Team A consis ofthe Msketing Manager andthe Chet Nagotiatar for GETAWAY, 1 oar oper. Team 8 cass fhe Commer Raton Manager a th Chit egoitrfor VISTA, ahi fave gets. Tea Alec th et blo, Te look at th tent on page 17 TEAM x ceTAWAY ook atthe agenda onthe ight You have fst ished ‘ean ar Rand aa cue our raging seston ‘core you stat gating with VSTAS you should desde: what you want ache Your ewer ferns hou tn VISTAS wi want ow much you ar prepare to accept, ~ stat ou nk VISTAS wb rept ace, Decide ho wl ay what. Then negotiate th the VISTAS represents. sel negating language ‘Mating propor! Disapeding sage we vex ar ponton Ot (matrd aso oftie ston Wer sveyartagee... en Agere We pact our agoalong with ue Peston bat ane {see your post bot at be resist pgends 12/03, SEits of Gera Tours MR gegaats far nest S888 Ceamission levels fecking Tacenttvor Portey_on complaints Eaucettonals GOOO Writing 2 {12 A our gts between GETAWAY and VISTAS, teeter toconfem your apeeretUse thi ate inode you havent ached agreement, you whet tno sane of e worn, i “Ths esomary of the pois we covered ding ur mecing of at) 1 Commissions Iwmegeed 2 Sales, Display and Racking Policy “Te poly ot thew be 4 Incentives ‘fe cus, it was decided 4 Cashes Splatt eerie 5 Btucationals These wl ‘Wa bet eparde oyoe Promoting a Destination Writing brochure tex navies ‘The photographs show some popular aspects of Btn Werk In oWpS yd peopl comet your county? Whe ote de when ey tae? wat you thew eth negative eats of Ban? 7 Reading 2 Te ble nts ome ofthe postive and negate features of Brana Does this coespon to what otha tan a? Is thre anhing you weit 1 atthe tbe ae aay? Prodi weaknesses “+ Lack of frig argue sts expecilygood-lity, on ate crelaton ete logue + eran pokton, paren Londen and an sare pote beicee + Good hoping ces i Many pes ef sxonmodion Tied supply of odo bud acommodatonin | Good network of Tat fran Centres ‘tan reer on ant rae | / + tra oak sre for sa pos of | _ commotion eg seating an farmbases) | + chamel uont + utientinesientn cortege rao | + Toler motoways ss + Weed avai t-te pet + Hoh ate tas | + era tly ot rng tet | + Perce gh ete + Perceive ow gusty by sone vars + Variable stander : * igh Sands of bath and hygere + Poverty and vole nanan of neces + Free presses | rttcaly sate * Aton yo a@Promating Destination Writing 1 “oink of he sng and weaknesses of your own csuty 33 {surat destinton and posuere for Listening 1 oer your county haves overt rant hi epee $ atlgent of ouant ae wt se? ter on Teer ting about he ay te rads “ae aunty ret he aban a thin ‘acannon rl the bd Trt Athos ating tay ato Hew dor the TA wor wth tou apr? ny doeshe mention Amora each age? ser wok the sue asthe wor of he ois author Vocabulary 1 Averising and publisty An tls bout promoting and markt ettin. "be te retort round te henge nvr pee ee ee SS € ; aay Serene] S E promotions Wok with prtr ad compare your etc. Then dc ascoaes 7 a “sch step ae the most andes fect and under ‘ha creamer tte tar Mat he icone pest - ¥ {cure nut on a hw asic mth en Unesunale | Geuntabe se ht severing Sderot proees armonselion ‘ech actin entoe abet beeuee 20) lnton 4 end ‘ones siene 3Listening 2 Desentingtnraras Tour pert, sine an aio twit Bar oten an ‘tao a ld lias tg pele inet ade wo ein potion pmol pat driaton Ute to er er ecg ttt ipo Ona indian he onan ap. Then in an Uc hens plese menoned pat ou? theFabiien Gly the Teracta Warns the Summer Face + the Sango vilige the ngian P+ Sanh er ot by a fe Trp new + the Yang Oni Caden Speaking 1 Famiiiston ips Wok with putes Suen Area the text elow, Ser B ead the testo page 11 srupent Telyur per tet tinea below ner own words 2 were — pars Depa Lando .mering Tuy on VASA vs Cac Chy uch Maca ara hich Bat Cat Aides crt Hens Dinca Mem wel inf llores ded were 1253 oa ppc Cental Peel Han Sori sep eer Cor it Sigs ‘noe hc Cin Velen ding he 10 Cy ee he Mer Bao Opto, =e va ‘Aconmdaton nc Maa Hore, sedtne Vi The Meum te Reon eo = nos == a 7 = ‘Sug de Caen thc oh a el rainy 1 sets ning: Over nya Le Ares atl ——Language Focus Referring tothe Rature to the fre era. 1 tm gogo cscs these ou 2 Yeullbe isting most the farous prs Trem Bling me goby coach to asmallr oy he Nath 4 The gue wi take you ona sesso ou 5 were yng tre the folowing | the end of te tow hap yout have eat 2 ot sto China ath each af the vera fos above wth a.desiption (adh on hei Tere may be mre then one arses Practice | tut he owing Sentences, an say whieh verb orm "Ss apprpet in cach ase an hy. 1 Cul youringthe apart and ask tht in the ft Sigh o te sha ever? (rhe tlpone igs = #7058). Oh, at er be ow She mld he'd ng t1 «ea beter hry vp ites ats ong ola 4 The tart wil crit Become cea be scm an important ure denon + Youtavert gota cr gem ping you Wi you 1 wnt sping he wort dois ot od ny wer or y= you do in! 4 on’ pan have inched De ang te pt by Wetrsdey steroon ert havera gota ie yout ane rst 7 esting te ep cn Wy ateroon. rretnghe thnks nil eita bes mateo tne | Tre Pence f Wales to ape ave been apni ‘nea tare park an pal wes hava aig an fx pay on Fy ater ‘for sty She i work have been mong terest twenty yea 1 med up wth working herein going uy 0 sea beter somewhere he otet examples of unguage stating armar point ou ont eam You can fd the tapes i {eeament you ean grammar bak or ou My SKE ‘note of smething you Pave ears ung her tak Helen ee sd 2 uri of wr ors when een. 1 Shes refering to sehedle which programed a ance an pohly fit change. 1 Shes taking aout an event that al be completed aa ven tre tne «She's orauringherinenton od something. 4 She's dering arangemets that ave en made. ‘As 109 cane, ti sonetnes posible ae mre tan ‘nett frm tough eve mgt 2 gt change n ‘emphasis Whats mpotant to remember tat wil ‘ry one wy of een toe te, 1m Onthe second ight of he progranme everyone wl be ‘song ave oon ping tba how 2 Ulng wha you have let om the pews acy. read these grammar nots and wit your wn sample ntences tate he se, ‘The present simple canbe use ora proranee cr regard whl to change. “Terr contin nb ro rea arangemen wil canbe vedo make adduct, oo makes fac reicon elo can ako be ved a make spontaneous fers wo 5 walls redeing tt cmeng wil re hppe, Ch be used tindcte efiloaef wilgres 1 going tocante wed ordi utr evons based on 2 ring ako use epson econ or wenn rae ta ees to events which (Complete thee) "Th hr certs be vr ca be ud fr 1 arangenens 1 evens whi (Compete the rae) ‘heute pret lt hae + past pape) an be sa foram even hati be completed as ge hte Ue ‘Theta pertt continuous al hav een + vr Ing) can be use Camplte eu) en you nave cate enough ears youcan > vero the grammar rd for younel, doa yout Gee wt tern, and perp bese soe them things they theoVocabulary 2 Brochure language OTe brochure pobbly ene ofthe mest important decimated i the promotion of estan Brochures use ey desciptv language to make ely Gestation sundae. fans deepton of Slo In Spans sy parca stmt fo th igighed wort, Descrptivwadacives 1164 of he groupe of tee sjecvs blow can be wtf excrbe ‘nef noua inte box. Match ach noun with of ijt. Can you add an appropiate ae Use ition te el you teat ge its srountans roe views ly Sinope olng — Dioweie—-Aiqusht—Anded Speci G unpett— 7nined 8 seduded MEN Ease 4 eke Ale nck! he ulsing wo appited Charming weloming _majste—prnoamc busting uncon Writing 2 121s tee abot a tals comple infomatve but at ery Wonk tha partes: dcerpbve ward othe following esa, Ovid where the words inthe bo may be usage. buts ie chose the words you wart nse. paced al OER ee we 0 eed ese fe GA aes ct ae peeling sede A STAY IN PARADISE Th hy compl ti ach fee ade Taf tet cn oie pod the Sa Lan Gif Cho obo noon ele cori gee eel bees hcerall pede apie ey esrgone feo ronywceoning rises ely states Sead roby sho shee mower@Prometings Destination Speechwork Pausing and rythn 4 You workforamajr tout operat andheverecnty ben image ad you shold hero atl expec the Involved inseting up Cubs nen destnaon Yousre aut bounds to sess mares he onan Prepang the sundtack fora promotions video psig theaters andthe sed of every. Read your oun n ‘non ofthe and Blow he tertyou wi eto slanguge bento os homme on oa se ‘ei. Your tex wl ave fo scone with the vee {sete Ten compare your earn mh he ape mentor aba oo, bt he a is ttle an? aC dea ayo a ef ei hold. Wel youre ma en i Cab has (angle chad te ei And ty ates eel a ce a a. eld Cat? Wel eB son / Ga 1 at opal enti / with rae Tastee eat ge) grin meal {To econ / thr tele fe ere. alin they ouch at of tie rs. Ad I ut ot ate oy of as ‘Sorel! 5 accion wi we eaten aru WN, Gahan Gea re HN 15 vite your own commentary for vide about place yu ie Wing Speaking 2 Making a presentation ig 2 So eR 16You ave een eure om a amiariston pt ‘The language otpresetatons Sida eso and now hve epr Sack on your vie + ltedetion ecg wheh et you went oad whch er oprator ood evering vere ald er yourhldy. ropa 2 presentation, Tal abut the Thank ao ete to sek oo ‘ror sland ak sb thor facies fed bythe oor Tomah am gong ak abot. | ‘prt nce te ellowing: + ong your te ul ef tty "hal been by "hen wl speak about | Ty i a about Ana ty + The man pt of the tal Tetes aint ‘rlars ne sccammesdito) is concened ‘Moving on ay ne pot dese wt ‘alt bat oat - Seng encase a ae a ra sorted = + Siu ya td go . See Seema eee: | econo = Fie Re en at ms wbtutaee etuenlececner: 2 Odeo matic ernie seoane (eee oResponsible Tourism by Bil Wattereon Considering en Taking pat in ‘Weiting pres releases mental iesues Preview as) | 1 Worn poop and cas hse qartan | SE 4 Wat ous be eae ng ie ‘re nth flonng? ey im ee & | + thecoutnite te ta een a ven Gn et es GENE + thon communis stre ‘utara eo nano tes hav De nent cote some of thes adver te? Reading 2 Tica was wien fora maga cle Our lane an, yng he example of Wal ours, AS you ead, 1 fay ~ ad chap RE cnt atch ‘rr ony elgg. a sie se th ie of i ah gh Ade a© Respensibe Tourism cima Mines eee tuner rsa on nd sae wh lpn of ‘oor mon And do ot at hat cnet pect (Ae eta else ‘rm concraa on aes sie bt ado ARC ‘oar or bal ar ar onsen o ae = : EE ates ee eel ee 3 Werkingoups and dos ee queens, Lf 858 ne [1 npeoea, 4 What ade wouk ov pve fa devecpng cowry yng enlaye& oustinssey? Wie of the paris aul an ovedewsepe out eu ae noe of Speechwork 1 Word boundaries 4 The word soquncsin the bx cca he at you have jet rend nes 14-1), How woul you sy thm aloe? What happens ‘nen one word eds ina consent a he lowing word gis Vet anther encounter and check, | "recognised oust desttion, able sand j ‘reclaimed ands second ule | 5 Test pasts nao tke rom he are Pati saying them loud and cmpare your ponuncatan withthe ape. ‘wes to itt chespldbourcosty the great majority i {wurst devlopment nether even or d-condtoing cnn natal recures snd tates |Listening, ‘ura Encarta, whicn orgie overt olay fo heats atte out the wy he tink he ronment tet yt now ig hing bk rte hat guidelines would you gv to tours aout: Would thse be the same nhreer thy ave? Speechwork 2 Word boundaries Unkage Read these expresions aout What happen wher # canst ound i followed by & abl economy teutindity frig nerip or We he wore hate ming fom och gp. ‘re hese wows pronounced Separate oa hey tah topster now youre very (2) enveoament nara ‘Oven Encounter bua pasa rms wha cana tor apersn do to ake wre hat tourna don't oer a esata hag ere Wal ink you aro ex nove wha we al)! toute: You cat pie prope of te incre in voting wo tae, Bue what you cn oi (Gn pate of Behaviour which wil induce hem, tozcoantey ins repamale way Tht meme, ee ‘wl aig edt dros ela no ‘eens reed in spring or wae and ha (dle behind afer carps lems fore iosrg 6) ie a glance ‘exp the lean wot damage 0) or Yoo ett ‘he peng, I mean providing evel with pack ee wee ee eat, Prvere tecture and plas vised” 10 Werk with pier, Take a to be A and Read he convention sud eto mary spe ont © tisten and check our romction@ responsive Tourism Language Focus a Reporting verbs: , ao aaa ae ee (Yet conte , sae soak oe Pe sooner sas” ror ne socciraapaaeanee ‘The tnt mover ald that the erie elder bu te enim athe lang conte saaneed hl tou protected These vers canbe ewe cy by fo sears ase ‘in proms een ‘eet as grees eae eee ight ‘he pctet movemant hs hasten alow he aa vege. “Si toring ts ar flowed by apron then, Tese ce: aiee ct er rerved ne a inate eae va an “Tey pended he penta hop he She ward 6 nto Bo aha Practice Choose stale yes to compete he exact. (Often mae than on answer possible) -NASTRONOLY. WORDED ai pls ow nc age Vanes Cairo Taro i hn “Go ore iat ether ening eit whe ren mei ore ina ad aks even rsa fhe apr Sh 9st rs in oon icon ein cance bt At al helpline fr the le ng ibd a sin i es Andhra pple se wee. at oa men cnn encoder wear eat Sos PBS you ely deri inn desing ut Asn igs ne rier cei Seg Wt aie ee age ‘rt gt ini roe ri ‘atin tera ich ape ins en's Trove ete Antony hy of Ook Aves pledge He fC oon was i inion ad At pl sho he fae. And w pone ithe HE done S100 per pean othe Weld Fad for Nature How many ExceaincieeesVocabulary Meetings 1 Maton he vere inAthheeour paces in to make eprecine whch ae ten adn eigs. oe tandinedenee theo na comments Duggal mR ante sear rs eS Lc ma Scio ad fret none ioe Serb orate eanbonlncwsesfeeet BJ stents eustnak y foe 7 enon tag ah gl 12 Thaler ext om meting about ous in Gos Fila gape wth epson reece ‘The charman a). om the austen MeSingh would ite 0) f s- who's ong pay clean ip te beach? MesPael Chairman, we've akesy bie hr ues ive mustoow te) inow we ald eoposing ‘ies bt php we can) But ou wart Imrepnon,we mst)» er we ‘rcourage tus or we rman pot. MrDudar But ook wee ff we dont @) now web era ight wes Det thik we ave dscused re mater enough Wermust now Mes Patel 10) a encarta 13 atch he aces nA wth he uns 8 Uses ‘hat ining snc? Us exons ebony neces. ‘rom orc Perhaps the main 10 responabl tora he pot ae ramet of eoanbes eps ve 2 anal eanthap aspen pf pere's been a very®. between local presi groupe and the ey erst. ae 4 Seg nen Rakin Ue Mek poet tlegine meng me rtsa g tet Sra ae datee ree sige Seema Seater Daven m8 4 ts pot the tsk atta forthe ne being. ‘ome propl go ey aN > 4 though the eect of turam onthe entrant sa 2 Some ppl sti dot want ores the eisSpeaking Holding pub meeting 1S ou ave ogo ae the es fort peopl and debe the po and ant amajr oem Setopment nan ase of unig tual beat: ised tis newpaper are eg summa te man pi = eae ae | ‘ ae - ee age Siete Siiat Merce pals Sprgn am ewte Qumgg ompa, ee oe aa ee Henietad steele’ ne ood (a hentia ‘ion "5 warkn groups. Your cher wl chose x carpe who ehould ue he ole cart elow Your ace wil el the ther Ppl hee oid oe care. You can a8 your a ea th seggesian on the ade “Te chairperson ‘Yeats lo make the ming go smash an lt everyone hae te sy, Drews can et sed and you ry have to emng paripans lo enan ple, not lett, al nope the dscsson sto on Hare come tl eae Spent meng Ht a etter oul scot pct ie etre fares tar? ramon peat ote rene oe ' ering mnt grt er = tote tthe sph 0 Panett ; eran night ty ite plese ; Deersdianeyicbe |! wetne . maataver omer Team | oe cae hoe? Keo epedon Dmcigihe Wesson be gh oe ‘Seale sar oun ' eats tau at a? a With respect | don't think that is {declare this meeting closed ieee | Writing 17 wt 250d pes relase reporting what wa sd a the pubic masing shot the development t Gyn Rhanyeo Transport Analysing transport requsements Planning a gransport network Preview 1 rein ous ad st some erent meats of tansor. “han docs tere queso 2 What ae he auanages and donates of ech ane for How do you prefer to ave? Wy? Listening 1 (©22 susan ecety wort othe USA rte woos. The map : low shows the pier she stayedin vied uring het ne al arangements or et 1 wate an open tela 1 Wy deer ran wart ot the Gey ba? Wy doers art cconmodtenbnkedin LasVegarorla? stan again and low Susu’ route Wate he tes, ines andimeane of anspor, MexicoLanguage Focus “Two-part vras (Phrasal verbs) “worpan ver ae forme by ombinng aero wth a preponton ar put to change a meting getup ac dak The line takes off 17.30. vac be ane ae antec reponon vwthout chang meaning: "tone he bok af he aD nhs setae and ff dort rake at pt ve, ‘he ime combination ote an pari an haven tran one mesing “ie plane tok oft eave te grand) Helo tne eras canta perce ff the pce of eet cunt We a going ook at ee ip a op eb: {YPC 4 TRANSITIVE TWO PART VERBS ‘ean ven aes 6 Hook ft eet Incsentance i tthe ccf the vers “Transtvephaal vets we opr. The jet an be cr beer eve an he pre “Ttel ager sored ete nea or t= nein “Thats age sora her terry at the obi sepa wat aroun i, the seb aay opts ete pet std i out ih of these entenes ar cot? Sinan’ re put he up ‘Alc ft the port Seek the option, Practice Replace the word oc wih uta peel ‘et De as many a you can then sen the pe (Catering guia chek or compet your Ie prety wel planed and formulated what be sl to we tae SP be paring on 1 Septoner iy unde wl be electing me fom to apr an accommodating me frat days ‘You can tae! quite easy onthe subway ard you sot eee O rransport 4 can ave tea ue, 1 ase taut rom, 1+ Me board of recor set yp amen fr 4p. _¥9e2paerosmowa. veRes ‘These th bet but nepal, Th oft ars goes atte end "sour ew took ate group, ‘tar ie wil look ater ter atthe worden ali it th ig den 1 ond / Chica ood / 1 Therese new ate sft repulsns ca / get our pests tem ro for n/t ae tant hee 1 the /ehance/ e/a / jumped Yaw to Waa 16/30 / ite rena he ae {TYPE TRANSITIVE TWO-PART VERBS Invansbve vets cant take an eb and cannot be sepa, ‘heb broke down We hd to gd forties wey rend Pulte wor the ight ore to make ome eter 1 checker the fit minute 1 in Dibutgnts to Hong Kongo oer fol tought epithe as mate 4 backs uti as 3 nite he eae tought «atefookeovetalytne heat yea oles Preasalrepostona verbs Some es ave hr pats “The heliy didn't up tour expan. Ave you me yurbudget wil aver the? 1 ve bon ecoamsing ft hs an ely dot want {eles he ppt of eeng te Nagra al The ony prcle eta youl have to wnt with noting to don Cis | realy nee wo educe east 2 Tm hoping tbe te totecateand ee aga sed ee 1 nt tener you.Vocabulary 1 Connections “Tes wards a al comeced wih Wenge. ‘a than into lngeal rt. tee = orga itor cute ‘ ‘unway ceomparnent rake for stopover repitaten number break oun seco ety ran ovtof stancby Staton wagon crsang roundabout eet eatctar ae sot op of ‘nehway srboa peson selitive ud arbour peony ‘A two more wend ach a and compte Your ss with hoe of ote sade 5 Imagine tat you recent scompanied 3 cu of tals on ip naving several means cf banger ‘tea short account ofthe tp wing 25 mary fhe wars nthe box above s you can. Fr eal Listening 2 Speaking 1 Uncerstandng rapid speech anrounceents Nekieg snouncaments O45 heen tone ditto indented nnovncaments ade C8 Your teacher wil ge ou a ruber of msg wich ove inp pnesepecaly he publeacoesroyom's “> tobe pene overs pbs tem, ect poor iene he meg. ‘ressages endl tem toe eo oe car DIE ic woul yous rene une? Hct hes elem? ontrnrraen er Necslialaey 2. ¢ stmanpvn pine? Synonyms: rsh ang american Eglsh 4 nate 9 when he wet on rp Sun Runde ot iceman ‘heed and eoprsion which a aed nt USA bat tin te UX. Te one nthe box elo ae alo do with ave Speechwork Secret Ip cts am ed eset baer moe (Ono meececceceemedec Sea Sa rime ane enc oe dire leone et erme ed ee cae ‘aureeueneaee Het nece oe ce Mck neice 1 sng ea a eae the aggage untied «Were nm approaching Pon Po, Tobago, whee passengers can dsenber 1 Would ss Anes ples report to the Puss Ofc? Do you know ary oer word tht arafrart Baik {Caplan Nolan woul theo wane youcr Bod rd Arcanist stent the tape ad beckO Transport Reading Passenger care Loren cn tebe tng ed coor, Wha inf ig cin one tema umey mar azar pesenge berelingy ese meno re a + coh | Ths arte descr how Gtk Alport he UK Ras ade eng ee Basins pases Decide which fhe eras A-G match he mb gaps nthe et Tar ‘ve ation enact ich det nt belong i any oe gps. (© ating at what Lorn Gat Arp ha done. he | ‘olen nom, in neegh tan bv (© Fst ack as ter bere fr i busines baer ven athe base ter ol he day, Rw takes Baas piers ony amine two pass rough the avert go aie ee eee iis hae estan heared the it hat bowen much th tc co oc however ch thy were paps in igh he rel ld up alway came when sing rsh psp contol nd sear or wating dye (e~ pa eS | Thani por Bish or akg one mee hone cals speeder for any hace wei sud Fing theme at ppt cont! bhind x oneal fda wh guinea ee he near all hey a going oli. eee eh Honea simple cha 00 other pore appeared ro fase uc she problem sacs unl London Gari became then alae inthe UK ot Europe implmens rl arpa” prin em pial or Ft sme Bonet Cla tee, A puis giehw cg pusengrs at checkin, moma) Cmengeeaeet | ‘Seu aoc pena (© torte u1y cite Re rts0 mich ate rans =| ion, tr the hey as ne wen seine fal [yan cet ah Rt oes — | ‘Chuspusenge mal ines ing North and South Terma ose a speci dedetd rite taugh pair | cen ane seca el ‘The spciel ey gee be eparare igs homens nly operate up ui 2 pam. The nor exch ae ‘how thc the lo busines trl igh were bere ‘hitine wh oly = andl aterard when the alt contr point had no ques. Homer, ipso hat ‘sre reviewed bythe spor al age Se For mance shoe oho hae baie wo the apr without theme pickup any forcgncutncy an cle pe- ordered cen fom a psa FastTrack doi be sports bureau de cng: Or iF ehey eal othe ipone vit the Gai Epes they cn ase the eds phooe ‘on the ein ode the eurency on he may fom Views Forge to by pret ford imartnt ontctYou ae going 0 meer om sa Intend of queuing up with ee lee ravers he dary fe couse Fas Track pools an ube alana of hciown dekout ‘Not upg. Fa Trek bate ama i ith Landon Gani sng (number ing it have incest fom 4,0) month wn ifs sae 10 £65,000 moh presen, Pech he ae at he European sorte king at cmlasing dhe Fa Track ‘He shows how big ep fra isin aking the base ut bse eaeWriting ee Dealing with complaints Te At: ap Adin 2Unlerunatay, nteventhingrine ae ERS smoothiy aot pews aCe! pe ian Youwankatanaportinyour county) yee Undhave ceed his taxtom Gay Mim ay led Poe Fore, ba Che and mys cate hi Maw ees opees neo ant Sor coran ta atch aan ‘Werk with pate Read th taxand iors whe wasn pea, anda epre ran Sasa aera meee eee ‘Than ae apt to epan bow you SA ese ec ace mt ee ee ge apt Pica ape eters ie manager sie o compete the jon lee than thirty ilnues, eee ‘Spice saps ek re Ered marae Se Ses cornet et aneme symm ‘Re Phoe, Thi ped af delves ently tae ble Sacre etm pec merit ttmetoemenpene Stare eee Speaking 2 ing ere 12 pala ia mountnous county which as ew natural esuces. Sty per cet ofthe ‘pepulaon ie mlayed in agree at hr l exeds owas Somerton the tl andthe cont pors: Hower the stan stnly changing nd wil eatin be lets by rome recent elope tend is neniape artic soot eliand nd scsi queen. Do yu tink fogn tu ‘esos wb ing vet nour evelopment in Peaad? ker sic le tet yeu ste woA's Renin Movement Nerd Hadas nant Bat (ation aR oF {het represen am opportu rhe county to 13.63 TEEN inner pr re Paton ‘SXoneamae porn ott nds. Aare fever EE ccsonte go shesd coerencelan ni Hara deae, “tl rece, inthe Hremossursatca hugs openai"Prainces one af ihe mos ted coureesin the Tatreorenant corte Stiicses — rokieahst eaamesbrery new pate 5 fone craic saomen Tatrortnagt eth use worse co Ttishopec inthe atactn wl ro ture away moment has come ces wea are Sy at fromtbe vba DioMon theme porin Westand and wi tke aur couey mt the wey As emu” sitet reign cure much cpees on meV ie ovine gene an Baie Ss ton Arb waiveers ta3 SEER yeas cfu geet ore Re rm = iano pr A ‘ite ratnu Gord TERESA, unt EAR 3 Sggye te vnapenrecure at etaeR eg Aaa PIR save beer made tthe nterationat investment Trae on at cr onershp ba tthe county with Fn and the Cental San for Recnstnacton and Sea enneenee A tsWorkin raps ‘You are members think nk for the Paling Tourist Bot, Stic the map of akin an the summaries tthe varius want nasa rot at hve been suggested Whe woul ou racommend tothe Tot Bou? Otransport ds et le Te tas mano an od eet see Spin aga ano 2-07 ‘tn ander cme se cen ae ee en ec! ware ot sr doeopment 0 et open Pour 2 E ‘crane and we, he ih onan ombany Karp In bo bua motorway eth nul ey tons ard sw ede cour ‘The argue ht ca anit accu 117 pen fab wd itratona als i ele the der san ono erat the ore th pd te ston he ute ‘ute andthe destston Inaddton, Pain ond we wong and would oie ‘gee cn aren ‘Moree and whe Sepel fhe vail eto, feng Pt al pobablty woul darage ie envicrment de suite he tera he cory. a seca) tae ail The SNE he Fen aoa aly sere er caster of highspeed tan nti eng Sarton ‘th he aps of oer cuties They onto uc of ee at vlad San and theta gande nes n France. They propane t ade he ‘olin sock tothe ang needs of pases emp, fai congeners anton aes ua mse, ideo etermetieecoretckators eres a eteing tangents aut van ae, ‘The SNCF ports et hat ot ing Tyanons ak Af riley oom ye. The canes afew mere ese in ater acu bresk with hough as tang them dart door Se ee ae “Tre Pld Fey opt de vl ser ot Stage are annus to see 2 substantial development in ows See teeerastmeen anit Mes espace sordne ante ae ‘eeierinatmay hae an meen dep ft te. "They a> hit the pte op of ange ies Tom arbuy onthe sen Ore ae ep aout te ae of Taorba yen epi ow a Trams trade cod ss:® Customer Relations Dealing with complaints Preview Wertn groups ae clocss what personal quate ars ecssry when dealing wth the public. Vocabulary What sr of person ar you? You are no doubt: ty orgised ——_adent fipaiete profesional pale opened teponutle patent capable trendy riled Unfortunately, some people are not. Use these prefixes to Reading 1 4 Work witha partner, Student Area the txt below Student 8 tno page 112 STUDENT A Read ths case study about an unfortunate incident ina travel agency and answer the questions below. umber of years ago Lea working na otal easel yr whore ons ofthe employees young woman af “ten, coming to the end er it week at work. She ‘var well dressed and well groomed, made god eye contact ‘sth hose who entered the agen, ad ook every 3p 2 "please tance travel agent Athi time, she was no expected to sll travel products, ua onstrate simple shnstration tks and os wth he att manager to tere the mers were dat wth i the “paperwork was pressed. At this ary stage in he carer she ree apeael ode th coer tel. "On one parca aernoon regulr customer came n to payalllince. He wana valued customer rho woul hook ser ary eps tn mre of ea He are + pleasant man who was quite fell, ut who hed to Se patel oat iia wa el ee the bet sri fom sal, He alk ith the amit reg ema hed ger he “What ste dtc oy head the hint” red the aan manager, "Oh Fry the tenth he |, “Unlucky for some!” "Yes," sad the new trainee, “You Who was involved? Were the travel agency staff experienced? What kindof mistake ch the staf make? How do you tink the customer felt? How would you describe the staff and their behaviour? Tell your partner what happened. \What lessons can be leant from the two stutions?5 ‘customer Relations Listening You wil ear Melanie Flowers talking about & Aight she made fom London to Dalles. Decide these taterent are te ofa. Cec ary fase statements They waa chelng in “The atin saff ied to hide from the pasengers “he couple were given preferential trestment because of tha cre Thay wer conan tobe able got Houston The hotel in Houston tuned out to be much beter thn they'd expected In San Franco the sitine staff were tremely ie Melanehas learnt be frm without beng ne Have you heard any stories about unfortunate traveling incidents? Tell your partner how they were dal with Speechwork Contrastive stress \We often pace the tress on particular word in ode to compare or contrast with another word. For example, on the tape you hear: ‘The plane woul leave in two hours and stead offing det to Dallas, would take us to Houston | | joo siege ead Listen to Melanie again and find other examples of contrastive stress Read these sentence aloud. Which words ar stressed? ‘dl you want to travel by charter fight or scheduled? It wasnt so much the lack of comfort as the level of nose inthe hate. You can't goon a visitor's passport. You nee a ful Bh passport ‘he said she wanted a oom at the front ofthe hotel nt atthe back. The fight wast delayed — it didn't even exis Was ityou who booked the holiday or your wife? | wanted to know where they were traveling from not where they were traveling to Listen and check your answer‘Language Focus Infinitive (1) or gerund (-ing)? Look a these examples: | wish to lam compensation. {NOT +t wi claiming compensation) | suggest writing tothe manager. (NOT I suggest to write to the manager) Put the following verbs into two groups: those that are followed by an infinitive and those followed by the gerund, admt ———affor: anticipate arrange avoid choose aim consider decde delay demand deny expect fal hoe invohe justly manage mind miss offer pan postpone promise recommend refuse tk save suggest undertake ‘Some verbs can take both te infinitive andthe gerund but with a change of meaning. ‘Can you explain how the meaning ofthe verb changes in each ofthese pars? They stopped to take extra passengers on boar. ‘They stopped raking extra passengers on board ‘You must remember to wit to them, ‘You must remember wing to them. "ity to phone er when the meeting finishes "I ty phoning her wien the meeting fishes. ‘you want any compensation it wl mean taking them to cour. Sorry, I didnt mean to take your seat He went on complaining about his holiday for atleast half an hour. ‘After describing the trie journey he went onto complain about the state of the accommodation. Practice Rewrite the following sentences without changing their meaning. Use a second ver in ‘the Infinitive or the gerund each time, For example: ‘he hasnt got enough money to travel fist clas. She cant afford to travel fst cs. you don't pay the iavace soon there may bea 10 per cent penalty charge Ifyou delay paying the invoice there may be a10 percent penalty charge. 2 | think t would be a good idea to write tothe tour operator. ‘suggest b Would it be inconvenient for you to walt ite longer? Would you mind. € OK, yes, made a mistake about the time but ot the date admit 4 do my best to have an answer within a week J promise {If Lwere you, I would make a stongly-werded complaint. Vrecommend {The guide sid she certainly di not tun up ate. The guide denied 9 Itwould require us to make a change inthe schedule would meanReading 2 Haneling 2 complaint 1 Werk Gigs pe ll treated cstomer whe had a compl. Thnk about situations when you hav complained and answer these ‘etm Hed i oe pron you psa ose yar content ‘What acon was taken toaohe your poblen? How ssid wee you wth the eu? Read teat on the righ and decide thes statements are tr orale Cooma fle sateen ‘Acta castoner io makes compat wil sly By teoin wth ith Aya bouton sth of BA's satisfied cstomers defect to other Boh ated and dsatisid customers wl fy with BA agin inabaiie pe properdora 4 th ghermenefto caioaie Veale {Customers are rns to fd out who was spond for thie one 1 tenet god a tas bag ne wrong Speaking 1 10 Wor with parte. Tale tus to make/dea with a compan in four dierent Situations. Student read the et blow. Stadent 8 tum to age 12 STUDENT A Situation 1 You have just checked ino aol ad you have noticed hat tere awa th advo You downto reception Staton 2 You ae the manage ofl and feng plese wth yur became you Have a 100 per cot ‘copay for fs week A coer has st sed to peak ‘eyo Situation 3 You atved the rest yesterday ona fier dry paclags bt the coe fled to ta bp the meng You are angry becane you fel you have thf day you hed pi for Situation 4 Yoo workin a trv agancy A cistomer has jt con rg fu pb aking ony customer Relations When it pays to complain A dissatisfied customer who compa suxprisng stare of affairs has been ebserved by Briish Aways, which as tuned the handling of complaints into something of sence. halt Weer, BA had of tomer elton calles that abu 13 per cen of cintomers who Searle ial wl Acer se Parsi Sine asin. erap he chang jo od 3 een Fr prone ch Sti ed tr mete nape they eleva tine Fors change fifi” he my wring im the Jay in of Comer Pay Revi, he formal und by de UKs Cooume’ Asoc THLlF Ell cnioen whe expec prblear bur do compa, do mot inn 0 the aie i. Ti ontrants with he customers who are dis bat do orn = ju 13 percent proup wl tic, she denial eof ef ox she “sad” groxp. ss Wei. ‘Geary pas w encourage comes 0 compli, and Fe piers titra acsume from “blame” to “customer retention” departments, he says: Weiks guide te satisfying complaints fnclades the lr pen + Ape sd Yaw” di pcb Cstnel a caren fir was hey sa some oy abd champion thc coe. Do ie auc ~ customer atftion wich he Handing of compat eda + Asure csr the pale bing ae. Complies deparumens need to know thi company inde ur and Sealed ier are = Dak by phone. Maby deren ae ihn the rotons ohn shir whe things goog ‘Somers aprecate «perl plop an earache pron beled (Grom THE BINANCIAL TIMES) [Language for handling complaints Introducing your complaint Vm not ane to make a fuss, but 1 don't want to complain, but 1m soy, but realy fee Ihave to make a ‘complaint about Handling a complaint Fm sony to hear that. Let me take the ful particulars. ‘aly understand 1 do my best to sot it outWriting Ltrs of apology 11 Bo you agree or dag with the folowing statements? 2 You shoud thank the person or taving made the complaint. » You shuld vod making an apology nese requested. «-Youshould never say anything was Your fut. 4. You should never blame a member of staff who wor inthe re cransaton as youre 4 You should aay expan the case os he robiem 1 You should ty that the enor was exceptional You should ay what action bringas ben taken bh Youstould make some sr of pec afer compensation 12 You are the Gener! Manager ata eaten frm which Pas been Subcontract to provide fod, drinks and table sevice fo a famous museum You have recently received {hs eter of complaint Before you read the let think of some ofthe reasons someone might have for wating to complain about the catering, Then read the let, see ifyour predictions were ight and anower these questions 1 Whats your reacton tothe ete? 3 How do you expan the por sees sheaceuses you? «What wuld you do? 19 You want to apologise to Ms Shapur and have made some notes. Expand ‘them into a letter of apology. 1 "Send" your letter toa partner. Is he/she satisted with your response? ae _ Masenm Coftee Shep. ~ One ‘Self service restawant-at three o'clock Fst ndt Goce y ng . We had to rejec ee a wachimer Letters of apology: useful expressions 1 as sorry to ear that Please accept my sincere apologies for. I have thoroughly investigated your complaint 1 apologise for the inconvenience. de to circumstances beyond our contra. 1 wil personally make sure ‘an assure you this wll not happen againSpeaking 2 A feedback questionnaire 15 You recently went ona Skyways holiday and you weren't very satisfied about some aspects of it. Use the questionnaire below to help you think about what ould have gone wrong with your holiday. ‘Then work with a partner and take tums to phone the Slyways representative (your partner to complain. ‘Customer Satisfaction Survey ‘What wa tbe deat a? — ‘ar sd you we in? ‘Wi which ified you fy? — (Checkin seice (cabin sa slp a aides Meas sesed ‘Onc nigh experience seniee Food Amenities Cealiness Location Oveall (dren N/A te SERVICE NOT USED.) Brochure information Reservations eee ‘Overseas representatives ‘epor ot anf Carrel (Ojsiona excursions @ customer Relations The Skyways rep should: + ty to establish the exact nature of your complaint ‘say what action will now be taken + wrte a eter outing what has been agreed {Location a a oScenario 2 Handling a Complaint Dealing with correspondence about an unsatisfactory holiday || Me and Mrs Austin recently went to Turkey ona holiday organised by a company called Cheapide Tour, whose Customer Relations Manager is Mr Massey Unfortunatly they fl they had to complain about ther holy to the local representatives and to Mr Massy ‘Here i record of thie corespondence Read itand arrange the letters, memos and faxes in chronological order. ten s Foe + 900206734858 ‘Te: Catemer Rts Dee, heap Tus Fouons 44952 000552 5 From J tn 75S Bich Lane, Nevin, Ey CAD Fowra: 9004 7288 CLARKE, wURDOCH @ WHITNEY — CHANCERY LANE metmcty ‘ate cme wet et Boro be fcr at in af enon wens ean on some erat brcnare of unary wee Seratcmga nagar 270 Savi ent ee ty om ic tore ace agCoroa tiple Sete eaten amen myer cr om Women thn emt Okec Facsimile cover sheet Te Mary 0, Mr Massey's secretary Company Cheapside Tours Fax: 4a 932 880552 om J. Austin Compe: 75, Siver Bich Lane, Newton, seen CMB49AD ome ges including this cover page 1 Dear Mr Massay urthor to our two fax sant fo you rom Turkey a the bogianing of August wo note tat you Nave nat had the ‘courtesy to contact us in any way. As you know tis is @ b0ach ofthe tour operator's code of conduct ond we are ‘eterring it t9 ABTA an our soetoe es ke Fx 990240647382" Fea or suet Te ay Company Cine Tees Fae 40952 0882 From} Aut 75, Sve Bch Lan, He, sex C34 AD ‘pretend, Bot, Trey Foe 90028 W732 ne ‘x cl epee doa cater tons paint ether ampetr eae 1s aryl lb chee one the Sina Hote dee ts Digna rere walt hen is. ar wad se sparse "hed loan pram Py rere ‘he Hanae manly te thn Te Siar ute sad af ‘ere pot eta atx apap hotel the pect ‘hace fring gc an cn Stn ea a ta ting 1 derbies yu bee ‘am shut ota ny bao op th cheque we a mad ehae no itn tings rater op ar we have cued repent and at wen uae he “eo is behavior we wore nt ped hat ya snr managment ‘Scenario 2: Handling a Complaint CHEAPSIDETOURS ine evenychiog we ean to set r ‘ey have aen-ioned noise Ieve2e Dut chia Le ee First os stv resid so co bejotiey arte lowe? 2 wr ee MUROOEE & TEL Fanaa Wason pace ise re Aut comaing st To wat de you ty el? eae managg Dior of Capa TOusand i Yen i prnpaon tte ae im nt mene nor sa On to bat 7a fence, decide what to do next and then write fo rete tm our on 3Hotel Facilities Describing hotel facilities ‘Making and answering enguiries Serting rates Preview | Work in groups and discus these questions. \What do you expect from a good hotel? 'b Which of these do you consider the most important? * price * location ‘facies + service Reading 1 2 Work with partner. You are going to ead about the ‘organisation of wo hotels as described by ther respective ‘managing decors Student A ead the opinions of ‘Tommaso Zazotto, Charman and Chet Excite of Hilton International onthe right. student 8 read the vews of Richard Willams, General ‘Manager of Sandy Lane, Barbados, on pages 112-119. STUDENT A ‘When you have fished reading your et ak your pater questions to find ut about the god features of Richard Walla’s ote the ttt ‘the room-pricing policy. is favourite stay at hotel what he dikes at hotel hat he woul keto happen in he nds Answer your partners questions about Tommaso Zanzoto. Speaking 1 Deces these quntons wth your part. ‘Were would you preter o sy =a Sandy Lane rat one of the itn hotel? 'b What are your best and wort experiences ata hotel? TOMMASO ZANZOTTO TALKS ABOUT HILTON INTERNATIONAL HIS HOTELS, What ab seiped rom wih ll he tet be pfec. Then what fron exh emereng fle bane tras which er th ccs wed the core Whe expec her thet the aibenc, the quay of service ved what Leal the Intangibles. The camer gow rm the se ring othe core rene he expect he cre tb there Ud ot nk pole sar nth the cove They srt the intial he natage Hk {ides karen enghlc snes ed i coe STAFF thick the ron Important thing for sta ated, Alto ecnet you lve the ight tol ind you Fr inten, ‘hee mat be he ight checkin ye at epi alm see mt hve the ight bac-op, Sofome, tide he Bie egret ee not the ely gett my are na eel gery He Pepi eh ent Wan pe ithe pre a Ban sles how you are evel they har sendy de tat 150 ts tht dey became ia aie experince yo In 3 gh 1 recog H mt uy. The human oh ~ partial the hte Titan ttc pens ater steerer in nr TRATES: Fig mat bes eal ray ter of wat he tel ot aun denn Jat ir the of Ugg Ue coe ‘Thee ape proc and he cer mnt a Tt ner far he guy f ere to be sand, oot bleve I hig, et as apres SP ee ret, For baa Ileage programmes somcody i pig fr he meh and (Ga nei on he ctr bi Spon mes wich youd oc hk are nce. Bd otha {dot haves apc tltion, Ba bee atl th aloe nc il orto th comedy wl or tnd il not be the saetliers, The cat wil pw trong te ‘ae Siang Serta cee, Tee wo ach igs Te anh, ya mt be lt to elation ater a heat Seuss few mae em me, enbitiof eyes ct oth ret ny. Ov tit Tea cng ta ery rele ad nt ae my wey Akh wedding anniversary. What was parscvaly good was the ations ad the pew atte of he el DDSUES. The hod ot eae thoes th 0 frst Aare reaping ea, cere we ene bcs or 0 ‘hich ned o move song tt rate we wl oem ‘ONE WISH FOR THE INDUSTRY: That gonenment a ty ai pengiincDotet Facilities Vocabulary 1 4 Which of hee facts would you expect to find nade tel sch Sandy Lane ora Hilton itratonl hotel? Are thre any yu would ad to thelist? | 1 this the same for al counties? Language Focus i ‘Adjectives and word order j pce ct bs dd to rmber of cabegies. + Guta: thee adectes ently quay at somone or omething posses. anattactive rea famous hotel ‘cheap oom pleasant say j 2. Classying: these adjectives ae used to cast the following noun a double bed separate entrance single room bridal suite Clasaying adjectives ate not normaly rade, We cannot sy ‘nrance separate rit aa bed ie double orn 5 The normal order for adectves i Oauaitative Ocassifying: 2 smal fuished apartment aspecl fre offer. aplesant al seting a lrg double bed 4 there are more than to adjectives ia pase, the dr: OD sibjcive onion @ quai ce age shape) @ colour Qorg © what the nouns made of © what kind? what for? @ head noun {an exquste Ming-dyastypeclin ase «a beautiflantigque chin rose bow! | Compound adectves are fred by joing two lr mare) words with a hyphen: | ‘nupemarket hte! sel-contained accommodation welbappointed coms ancutltheemay ext Practice Put the words on the right into the correct order to complete these sentences. We ate some local excellent dishes Seafood j ‘One ofthe guests stole our pot antique siver pepper Inthe lobby there was a wing, Femsh heavy strteenthcentury desk 4 The cook’slooking fora bow! large red salad plastic (© Fach 900 has & red-and-whte enormous superb bedside Japanese lamp 2. Match the words below to make compound adjectives. Then add a suitable noun of your choice to each one. very separate entrance r “very double bed. An wel moute tt time audio- ew | at equipped last- built pat contained of visual y purpose: conditioned brand orice = | 3. Wte a short description to be included with each ofthese 3 | photographs ina leaflet publicising the hotelSpeechwork @® ‘Stress in compound adjectives GRAND*HOTEL fan adjective is sed before «noun the stress is sully wepere placed on the rst part ofthe adjective Use. ee ‘'eltcontined fat awelfumhedounge Sr Butt the compound adjective used aera verb thesuessis ioe ‘on the second part: ‘We refer wo your hid eter un thank ya fr your exes in te ‘The flat is setf-con'tained. ‘The lounge is well ‘tumished. ee ‘ers sso? Sey theta pss sees Then. Sees oe ari esa listen tothe tape to check your pronunciation. Pe Southeume ana ne praaly oey n i SERS cen notmaemtstne ore a newly-wed couple i ‘world-famous brand an easy-going atmosphere ‘The bars air-conditioned. The conference room s well-equipped The furiture ol fashoned. The fod sll home-made. Reading 2 ‘Mrs Adams planning to st etn forthe fit tine and has written to four hotels asking for Information. Here are Ti Petter ter oat erties mee nek ate the four replies Which hotel do you think ses most ely “YT¥ tri tan Utero in par th randacrg Gun We hae 20 scores cne eure 3 tng omer wpte pron nd toortar ‘We wou enor waco you nou Rt to be interested in? Give reasons for your choice. Leen Engand ‘Seeger rs Aas, leh hese ch do Sie user Hous 50 bes eresse nn 1 171 i) 979 Fe (3) 196 nae,DHotet Facitities Writing 1 Describing hotel facies 7 You ae the Reservations Manager at Schoo! of European Studies Taptew none verbo hates received this letter. Reply using the cue emi wane ‘Dear Sit/Madam, tae ‘The above-named institut is intend on “The Secret Services of Post. November next year. ing 10 hold its Forthcoming confer ‘ommunist Europe in Belin from 27-39 "ook forward to hearog from you {. 1m eee David Muay (Conference Coordinator FREDERICK HOTEL BANQUETING AND CONFERENCE ILITIES. + 17 acconttoned conference rooms (1400) + simultaneous transating/nterpretes” booths + 7eminar rooms He 6 single and double rooms and suites, all airconditioned | with en-suite facilities Se + views over gardens/historic sites ‘+ swimming pool, sauna ad + restaurants and bas aay 2 ‘+ aml storey cr park (240 cars) ‘= price for 100 delegates (full hoard + conference facies) x3days=DM720000j : : | | : 8 Work with a partner. At the beginning ofthis unit you read bout two diferent hotels ~ Sandy Lane and Milton Intemational. Discues these questions 2 Which do you think was the most expensive to tay i? Why? Do you tank the prc ofa nght's stay the same forall How does a ater he price of oom? © Usten to Nick Patterson, who s Manage of age London hte, and answer hese question. ‘2 Nice mentions for diferent rates, What are they? Under what crcumstances wil he allow a discount? {© How do Brish tour operators do business with overseas hotelier? 4 overseas tour operators cannot fil their allocation, what des Nick do? {© What do Bish hoteliers do to maximise sales? Vocabulary 2 10 Atone point Nick uses the expression supply and demand, Tere are many fixed expressions in English which have two words linked by and. The order i fied - we cannot say “demand and supply Read these sentences and decide if the two words linked by andar in the right order. 2 Ie takes us thee months to negotiate al the terms and conditions bb The contact had been signed soit was void and null €- The carpet inthe lobby has to be of good quality to stand up to the wear and tar of continual use 4 A.whisky, please, and atone and gin There are no hard and fast roles on discounts; they vary according to the type of cientele 1 Ie snot easy to open a hota there are so many regulations and rules to comply ith, 9.1 don't have allthe figures and facts wth me but we had an occupancy rate of about 90 percent ast June hy Ihave to get out ofthe ay from time to time to get some quiet and peace | Werhave to keep the reception area looking meat and tidy or it creates a bad impression {Every year the auditors check our profit and loss accounts Our reservation system int scentife,I works more by enor and trial than by anything else.DHotet Facies Speaking 2 Negotiating a group booking 1 wok wha pur Slant A ola rs batts hae argent ffm lbmtionl Spiition Called ATLAS Stent 8 work in Reservations atthe Maple Leaf Hoel, Stent Arad the text below. Student 8 tm o page 12, STUDENTA Read the information below and then phone your partner atthe Maple Leaf Hotel to make ‘booking. Make notes. ‘You want to book rooms at hotel for company meeting and trade presentation Involving & numberof executives fom your verses subsidiaries ‘You have recently seen an advertisement for the Maple Leat Hotel and are going to phone the hotel to make a booking, provided that the faites meet your expectations Ina, seven members of staf will need accommodation for ie rights from Monday 40 Ady, Thee of them wil be accompaned by thei wives ‘You wil also need to book 2 conference reom, ining lunch for twenty-five people for 11 and 12 July Your basic requirements are tha: + the hotel should be close to public transport. + the rooms should be ofa good standard with private bath and so on + the staf should be able to relaxin pleasant suroundings. + the business flies shouldbe spacious, professional and histech ‘The trade presentation on 11=12 July is very important as Writing 2 ATLAS wishes to show potential customers from ll ver the word thatthe compary is sucessul and knows how to treat STUDENT/A pe "2. waite& memo to your bors outlining what has been agreed You want to krow the price of rooms, group discounts, the iat eae charge forthe hire of business meeting facies and the STUDENT. method of payment ‘Write letter confirming the details ofthe reservation made The names ofthe personnel to stay atthe hotel are: by ATLAS, ‘Ms Paty Bowen, Mrs Mava Spade Mr Philippe Trudeau, ‘Ma Stig Johansson, Mand Mis Baber, Mr and Mis Aira Nakamura, and Mr and Ms Andreas Grylaks (not arriving unt 8pm) Your address is 101 Welington Steet, Ottawa, Canada, 1P5T1 Tel (613) 238 5347 "Your credit ard number is: 4531 7862 9413, !texpies in Api next yea.Selecting poag Locations Assessing new ventures Promoting hotels, Preview | Work in groups and discuss this question. What factors does hotel chain take into account when choosing a sits? Listening 1 ©2 aly cooper, who works for Asta Tours, sat the Wodd Travel Markt in London and has stopped infront of stand promoting holday on the island of Toman, Malaysia. LUsten and take notes on accommodation and facilities Use these headings: Writing 1 3 After speaking to Ludwig Slr, Kelly Cooper sent fax tothe CEO of Austral Tous. Here is the begining ofthe fax. Complete it FAX To: Cathy Mays, CEO, Austral Tours From: Kelly Cooper Date: 07711 No. of pages: 1 ‘Subject: Tioman ear Cathy, [" ‘This morning | met LS from Tioman Promotions. What they have to offers a follows or — Se aaa@ Selecting Locations, Speechwork Pronunciation ofthe letter Uk Work witha priner, Decide ifthe leer in each of the words below i pronounced fs asin Gime, 1 ch ora ny Put the words Inthe box into three columns (acording tothe pronunciation ofthe undelined sound). Then isten and and check your answers. island massive wopicl site franchise minibar vilage prestigious prestige biplane Si Lanka sign private heritage signature sking Read this postcard aloud paying particular attention tothe pronunclation of the underlined words. Then listen and check your pronunciation. aries | Irmataighe ona pe Ciaucaaretiacs | ee rncyminds ech | andieveryremote. Pooplecomehere Mg Joyce Lee Sateapstoniiaomedida | 91 Boomer Road Ieoveyhotwehvey ttewhdor | a tle the tapered! | NOY euro iment ry ering toga (eterna he hotel bch oveninatie ut woulda ere poranery— he's noting to a | See yousce Loe Monin Speaking 1 London; an established tourist destination. Wl tlre aa ca ao gel Why do tourists want to go there? Where do they want to stay? \What acre thy takin consideration when booking a hate? 7 Work with a partner Look at these possible locations fora new hotel. Discuss the advantages and drawbacks of each site. Decide where you would build your new hotel in London, Then compare your ideas with others inthe class. few commercial development steReading 6 Read his ate aout Deckands and answer these questions 2 What are Docklands’ strengths and weaknesses for tourism development? b Would you advise a hotel chai to invest there? Why? Why nat? Docklands turns its attention to tourism growth ocxLanns, powxarED ay the mighty Canary WharT Our communications tinks with the est of London are also [Tow is the new face of tourist London. The London good. We have the Docklands Light Railway buses and. by Docklands Development Cxporation, though which the nex! May. we will have completed ou road programme wen Government's pram funding for the area is channelled, is the Limehouse link is opened. And the DLR, which now “exrmely supportive ofthe London Tourist Board intitive” operates Between Mondays and Fridays, will open at according Sunny Crovch, is decor of marketing and weekends rom next simmer.” public affair = “London is the premier gateway for visitors co this Aiportsuccess country ~ and we must make sure we do not lose that AP ofcourse there is London City Aiport, which now has Poston,” she say. “Docklands ate not top of the atractons _teston With Seven major Earopean cis. ks popula i Ystors want ose, although English Tourist Board surveys. ‘Pilly improving ~ but we British seem slow to reais its show us to be about numb si on thelist of priorities, a ®Vantages, 28 some 80 per cent of ts passengers ae inbound. ‘place visitors po to.on ther second or third rip. What we Previous criticisms that there are few shops, resturant, have offer isa new face. ‘pubs, wine bars and Soom in the ara are no longer valid als ' Sunny Crouch. “Terence Coran now has thee restaurants 00 the south side and in the newer aeathete area least en) ‘ne shops has al doven pubs, restaurants and other places oem and deh," she says Furthermore there are ow moe than 1,000 hotel beds in Docklands, including the new Scandic Crown and International Britannia hotels. “Docklands atracts over 500,00 vistors a yea,” says Sunny, “and in tours terms, ‘we have an important chster of atacions. We ate finding ‘that visors pick up the Docklands Light Railway t Tower Bridge, tke it ight through Docklands to Island Gardens, ‘then walk duRN the Foe tunel to Greenvih and take the ‘boat bck. That way, they get the Best posible view of what weave” ‘The Docklands development sory is far fom over "We have plenty of land inthe Royal Docks area and we are looking for toursn/esue type developments for this osause te fel that inthe present climate we dont ned any more office schemes.” says Sunny. “For example, there isthe ‘London Dome project. create a magnificent covered bow! {or sporting evens, conferences, concer and 5000" Finance, it seems, is almost in place for this ambi project ~ with the backers undeterred By the failure of Olympia & York, developers of Canary Whar, whee, nti t was temporarily closed following an aterpt to pant a bomb ther, the tower (the tallest office building in Europe) was tractng 5,00-6,00 vistors every weekend, eager se the gue panorama of London ren is op Re “Us fascinating wo show groups of overseas visitors, who ‘have come to London with images of ancient heritage and tradition, something that is new and moder. Canary Whar, for example, is probably the world’s largest urban development project “Doctland isan area that is dynamic, changing. a thas eon over the cents ~ anthers plenty fr visitors to see. ‘Ther is Tower Bridge, of course, with its walkways, andthe new Design Massum on the southside of the river On the Sor ie tre he Tower el an 8 at's dock (Se enieees@ Selecting Locations Vocabulary Listening 2 Formal and informal language 1 Te Far East nvestent Group loking at hotel investment 5 In formal situations bigand a oof are often replaced wth ePPotuities in London and has recent commissioned & ther expressions ‘Survey from Lewis, Dupont & Kruger, frm of independent consultants for leisure and tourism. Read the letter that ‘choose words or phrases from the box to replace a lot, altrmae For example: lot of facies = extensive facies Forth Street, London 2 alotofland alotot growth € alotot tout attractions 9 Seoember 4 alotof interest inthe area ‘Choose words from the box o replace big. ee Me Para, For example big bil= a hefty Bil We we lose to prosont our sty fo Poposed FE%G hot! development in London, ‘Asis customary with market studies of ts nate, ‘ut rings a ony vat or a mite peri of tine. 2 big refurbishment a 3 big change in artet demand ‘a estates are based onthe most table big lobby ‘vidoe alt at tho procont me. o tere We ook tonwar to preseming the study to you es ‘ranged at the Hilton Hotel on 27 Septorber. 10 Work with a partner. Which sentence in exch alr would be ‘more suitable fora formal report? 1 a You asked us to look into the idea of puting some money into a hotel development. bb We were asked to investigate the potential of investment in ahotel development 2 & Our prefered location i in close proximity to Canary Whar The place we tked best is very near to Canary Wharf 9 a Lots of hotels inthe suburbs had to let people pay very low rates to get enough busines. 'b A substantial numberof hotes inthe suburbs were obliged to charge exceptionally low rates inorder to achieve an Sree tee adequate volume of busines, prams: 4 2 Demand has begun to improve and increased revenues are REASONS FOR CHOCE OF AREA beginning to compensate forthe lean yeas. bb Demand has begun to pick up and bigger revenues are beginning to make up for the bad yeas, 5 a This section is about the way we worked out the figures, the things we took into account and the way we went about geting an approximate idea of profits inthe future 'bThis section deta the calcuations assumptions and methodology which form the basis of estimated profit projections © Listen tothe representatives of Lewis, Oupont& Kruger presenting the finding toa meeting ofthe FEG nd akeLanguage Focus Cenurevons ads ext tort sy ys etna concen th conroucton of new hot InLondon Nota the way whch he undated words ae wed In recent years, hotel development in central London has been hindered by restrictive planning policies, lack of suitable sites and high building costs. However, there is now growing pressure from hotel chains wishing to develop, and several sites have been earmarked for consideration. Furthermore, the British ‘Toorist Authority has forecast a shortfall in hotel aecommodation by the end ofthe decade ‘Asa.tesul iti our opinion thatthe time is ripe to invest in the construction of « 300 bedroom, three-star hotel to meet what is forecast to bea significant shonage of bed space. |) Which of the underined words: = introduces a contrasting point of view? = shows a consequence? = introduces a new piece of information? 2 Group the following words into the above three categories ‘Waar exAnLrs nvpai hotels 1 offer extremely competitive tariffs and (a)... make a profit? There are ‘umber of answers. (b).. such hotels ll built on the same pre-fabricated model, can make savings in ‘construction costs (e)..- by keeping tafing to a minimum, using automatic check-in and providing self-service breakfasts, there are economies to be made in operating costs. (4)... , budget hotels have Standardised furniture and fittings which can be bought cheaply in bulk (@) --» «the market for budget hotels includes many people with limited financial means such as Jow-ineome families, retired people or touring sports teams. ‘The growth of budget hotels has been the cause of some concern i the hotel market as many ‘waditonal one- and two-star establishments are unable wo compete... this eancem is probably ‘unjustified, Budget hotels have an educational role 10 py in inducing new sections ofthe population 10 the habit of staying in a horl, And ()... budget hotels will continue to influence the marketplace and possibly take some custom away, quality hotels offering a high level of service should not see these “competitors asa threat but, ¢h) .... an opportunity to expand the hotel-staying publiSpeaking 2 12 Work into groups: A ad B Group A works for The New London Hotels chain. Group B works for Peake, Jones and ¢ (Hara investment Bank The New London Hotels chain would lke Peake, Jones ‘ nd O'Hara investment Bank to Invest in thee projected now hotel in Docklands, Both sides have agreed to meet to discuss the viability of the project. Look at the papers for the meeting and answer these questions. 2 When do Peake. Jones and O'Hara forecast that the restaurant wll be making a profit on lunches and dinners? Projected New Hotel in Docklands + No. Rooms: 100~al doubles with en-te aiien + Retaurant covers: 25019 for special uptions Residents’ Bat + Flea health cts: fce residents nd open ono esidents. +2 pve rooms fr functions, Restaurant The plon so develo special evens bangotng fice fr lc mertiiag The restaurant willbe priond and parally closed oti fal se. Health Club Revenue To cover costo eiping, maintaining and staffing the hel hb membership wll offered othe local community and businesses sath ANAL. COST OF STAFING AND MAINTENANCE. OF upset = £1500 rx Yen, @ selecting Locations 1b Why does the hotel need such a large restaurant? How soon wil they achieve a sasfactory room occupancy rate? How do they hope to pay for the malntenance ofthe health ub facies? 19 iscuss the arguments you wil present inthe meeting. 1. Moot with the ther group to discuss the project. corporate shen Membertip Fee Proked ney. Prot nn. y.2 Projected may. 3 sine 9 0 as 150 joint 00 0 as 100 famiy £700 ” Py 0 coments £150 » 2 3 (per6menber) : Teta reense rs 155,750 sso aca Saaeeatiaancrndiersailidiess Writing 2 15 Waite a report outlining the decisions made atthe meeting between The New London Hotels chain and Peake, Jones and O'Hara. Follow-up “16 Work n groups. You work fora consultancy group. You have 17 Write a full-page advertisement about your hotel forthe local been asked to look at the hotel investment opportunities in your area Discuss: 4 where it would be feasible to buld a new hotel. bb hat kind of establishment it would be (category, number of rooms, et). its facies, 4. your antipated clentele. how you would adverts and promote the hotel. Paper. Wirite and tape a radio commercial for your hotel. ‘ait a report on new hotel investment opportunities in the 8“VeRMont ( Giving tourist advice on local attractions and events Preview 1 Look atthe map and éiscuss what visitors to Portsmouth, New ‘Hampshire inthe USA can do ther. Reading 2 Read these extracts from a guide to leisure pursuits in New Hampshire and choose one ofthe places in the box to complete each gap in the text, Note that there are more places listed than gaps. fan sel [ie MA SSACHUSERTS New HAMPSHIRE THE CHARMS OF ‘Think of New Hampshire's Seacoast and what comes to mina? Welcoming sandy beaches and walt semimer sn? Or do you picrre ocean ‘rises, deepsea fishing, family attractions and fn abundance of tafe shopping? Pechape its fai, a jazz festival, or charming antique ‘hops, fascinating mosis, historic home nd ‘glimpse into this county's beginnings? Picture all ehese things, and you've only begun to itu what the Seacoat egon offers Portsmouth was the fist colonial capital of New Hampshire and its appeal is immediate ‘The city includes a ten-ace outdoor museum known a8 a). sovalledbeease in 1630 the fre Fnglsh seers chose he site for their ‘new plantation, naming it forthe abuedance af ‘wil rite they found along the shorer of the Prscaaqua river ‘The spirit of early American crafts is captited in (b) produced at the Engine Huse in Oak Seret, Each pot is hand-made and individually decorated with» traditional or ‘country design (© i open all year round and is packed ith toting hendiron aciites for oder, including the Yellow Submarine, the Computer ener and Arts Ars. ‘Why nor bring your Family to (8) oun fr the best family outing ever? Over twenty acres of rides and exciting attractions plus the huge wave pool, adventure river and octopus ble Ingoon. ‘And if you want to combine blues and seen come tothe)» This more than 2 succession of fairways, putting greens and bunkers, it's a whole series of scenic experiences. The fifteen holes preset 4 une challenge and an absolutely fantastic view of the spetaclarcoontine Follow Route 1 o Odiore Sate Park, the sive of the () at Seabrook Station. The more than thiy exhiies and displays focus on the Seacoast environment, and how Seabrook Station safely uses uranium to produce clecricy. Take a fascinating imaginary journey ‘early 260 feet below sea level to Seabeook’s cooling tunnels. View local marine lie ia the ouchpoot and ocean aquariome = allthis and sch more besides ‘No vst would be complete without a ruse fon the open waters ofthe Atlantic Ocean. Sai fout on a (g) and get a clore-up of the ‘xean great glans with expert commentary by an experienced ratrabst@hings Do be) Vocabulary Si Words ending in -ing 3. Can you name these activities? Se @ _ — @ 4 nthe pastage we read of exciting attractions and amusing hands-on activites, ‘Work with a partner and think of some more activities that you could describe as ° relaxing, entertaining and exilratng 5 We pay tennis ona tennis court and swim ina swimming pool. ‘Match the activites in A with the paces in 8. A . Writing 6 Design elt for le Tout neraton Cent describing in English what visitors can do in your area, Include informaton on + museums, at galleries, monuments + places of outstanding natural beauty or historic interest + local amenities and facies, + eating outSpeechwork Pausing and stress 07 ston tothe mesage which hasbeen recorded onan answerphone it ay to derstand? Hot why nt? © ow read the text ofthe message and pace alin (7) where you thik he speaker should pause, and undertine any words you think shoul be stressed, Then stent the second version ofthe message and check your answers Thank you fo calling SELEKTAGED hotel reservations. Unfortunatly, no one i available lo take your booking at ‘the moment. Please note tat office hous are 9 o 5.30 on Mandays to Fridays except for Wednesdays, when we are ‘pen trom 945 to 5.30. On Saturdays we are open from 9 o'lck nthe morning to 1 o'clock in the afternoon ‘yeu would Ike information on hotel availablity outside ofice hous you can call 891 211 402 For reservations, please call us during office hours. Thank you. Speaking 1 Answerphone messages ‘Work in groups. You work for a local Tourist Information Centre. Your manager has asked you to write an answerphone message for when the office Is closed. He wants the message to Include general information about the ‘office and he would also lke it tebe possible to contact out- ‘of-hours callers the nextday Decide what information you will ned to give and how you ‘ll ask forthe information you require, Wit the message and practice resin it aloud. ‘Ten record ton toa cassette and pay it tothe rest ofthe group. [As you listen to each message, make notes on the Information and instructions given Wihich message Cother than your own) did you find the clearest?Language Focus Conditionals Which of the following conditional sentences: eserive a usual stat of affairs? talk about the past? make an offer? make a recommendation? ‘make a polte request? Aescribe situations which are unlikely or impossible? you buy a travel ass, you pay les. 2 if you goto the Natural Hstory Museum, you'l be able to see the special exhibition on dinosaurs, 3. If were you, 1 avoid the crowded areas. 4 tf you had a car, you'd beable to vist the safari park 5 If you'd been here lst week, you'd have seen the carival {If rékrown you wanted atheate ticket, "have got one for you, 7 you have enough time, you might want to vst the old veil 2 If you're looking fr something really exciting, you ‘should goto the Museum of Horror and Torture, 1 Should you have any problems, please let me know. 10 if you'd tke me to phone them, doit for you now. 1A your jst in this registration form, make the ‘booking for you Practice 1 Fillin the gaps appropriately There may be more than one possible answer. you -.. modem at you The old Town Hall. fit a tousst attraction. Hf you need any more advice, 4 tf you just come this way, .. ou where tis on the map, © 11.0 |. traveling inthe rush hour. 1 | told them that you coming 11 — beforehand - you've gota valid 9. You won't be able to ire acar ving Keene. things to Do 12 Ifyou want a cheaper place to stay, you'd be better off atthe Dolphin Hote 18 tf you hadn't made the booking in advance, you'd be without a bed forthe night 1 they hadn't created the proper infastractare beforehand, they wouldn't be hosting the next Olympics. 15 Fd be grateful you couldn tis questionnaire before you go. 2 To-sum up, which ofthese Is comect? 12 n Engsh there are strict ules forthe sequence of tenses {in conditional dauses and main clauses. 1b The sequence of tenses not absolstely fixed and depends on what you want to say. You can use any sequence of tenses in conditional dauses and main causes. 3 Other ways of making a conditional: Unless you've other plans, you coud vist the Museum fof Sence and Technology. ‘You shouldn't get lat providing / provided (that you take amap. ‘Anyone is alowed into the casino on condition that they are over 18. hh There shouldet be any dificuy getting to Goteborg ‘that the ferres run to schedule | tfyou—now, you there before the match starts but | doubt if you time, | you... stay for more than a week, you off getting a cheap ral pas. 2 sf you were the mayor of your town/city what would you do to make the place more attractive to tourists? fit did become more attractive, how would you ‘control the extra influx of people? beterListening © 10Usento a cavern recoded na outta Vaice fd ind the places that are mertoed onthe mp. Usen again and wit down th tens whieh is sed before each adjective, INTENSIFIER ‘ADJECTIVE cheap popula convenient expensive reasonable amazing seul 00d recommended out-othi-workd REFERS TO places to stay transport building guidebook restaurant Speaking 2 11-Tere sa Portsmouth in New Hampshire, USA and there 2 Petsmouth in Hampsite, England Work with a arine, Take turns to be tout formation lee. Stadet& ook tthe map and information below Student 8 turn to page 114 STUDENT A ‘You a tours informaton clerk in Portsmouth Hampshire, England. Read the infomation here and on page 87, Note the important pins. Then answer your partner's auestions He/She is tout. THE ROYAL NAVY MUSEUM ‘eto he eh aed ne pe ‘Se ee OYE aw ocean mie oye er = Toca pe ay, net Crs Day Closing times: 5.30pm. March to October; 6.48pm. July to August Z@ Things to 00 ¢ a ° Natural History Museum < | 3 | & = | 5 | me i { - f 2 Charles Dikees sta i 2 Sorc | | to (mittetmmoma mee 2 Mechtctmsc ny | Beeps | | M+ team nt + Wildlife dioramas and geology ofthe | 2 areata ae cree | = Acntetmunr ner et 2 Peis teste es: ta he vt fC + Pulksize reconstruction of Tguanadon (ur > 5 een a | meson + Riverank scene an anova dplays | = Sooeeee + From May to September see British and | Netter Msp Senn be ing z ' ‘Opening times: & April ~ October 10.00 a.m, ~5.0 pan, : November ~ Marc 10.00 am — 4.30 pm. ; Closed 24 ~ 26 December | | | re 5 {Si cen lg on Dnt of Ben Rie ed stented as 1th Century ship-ulding vilage a Tells the sory of vile ie eer [Nelon’s ships bil here Perea e River eruises Pienie areas and riverside walks ‘Transport bases fom Portsmouth bas station = ie ‘Ask the tourist information clerk if he/she can suggest 12.Change roles. Student B isa tourist information cer in Portsmouth, New Hampshire, USA. You are Professor things todo during the day and evening in Portsmouth. Pitruezzella from Bologna University in taly. You and ‘You have head that you can see whales off the New Hampshire coast Ask if this is right. Asif there are any your colleagues have just attended a conference on pollution and the environment. 00d restaurants in Portsmouth, or must you make do ‘uth hamburgers til you return home te italy?Marketing the Past Guiding tourists round places of interest Preview Workin groups and discuss these questions. When was te last time you visited a museum? What did you ste there? How wast dspayed? ‘hry do we keep things from the past in museums? What isthe rle of a museum in society today? Reading Read the introduction from a guidebook to the Louvre and answer these questions ‘What was the aim of the Grand Louvre projet? 'b What wast that made people very angry? ‘What's the purpose ofa museum according to lech Ming Pei? Listening 1 ston to an expert taking about the reconstruction of he Neves Museum in Brin and anewer these questions. What ae the choice acing the architects? How do the experts views onthe desgn of a museum compare with eh Ming Pets? Work wit a partner and discuss how 2 museum can encourage visitors to keep coming back. “Then listen to how the Neves museum intends to deal with tourss, and answer these questions. How does the museum intend to encourage the frequent itor? ‘what wil the museum do forthe groups ona thity-minute tour? How wil this hep the individual visitor? ‘According tothe speaker what are the dsadvantages of ‘museums lke the Louvre? Do you agree withthe speaker's view of how a museum should be organised? Give your reasons. TUS DECISION TO we he Lore inh wr ase museum was taken in the autrnn of 1981 by the French Preident Hatsois Miter, Te challenge lay i taming het ‘was basically a nineteenth-century museum into a modern Tovseum equipped to handle the ever growing number of people Anxious To see and learn about art. The fist step towards reting the "Grand Louvre" was to create more exhibition Space and wo reorpanse the coletons 0 that works could he ‘resented both moe logically and with more reuhing space. ‘According 10a numberof experts the most caine way to seorganise the museum was 0 use the area beneath the ‘courtyard tse. This is just what the Chinese-Ameri fchtetleoh Ming Pei decided wo do, He had been named 0 design the project, without a prior competition being eld ‘March 1983. “The architec’ choice ofa 7l-foot high pyramid, albeit of ‘glass, created a storm of protest. Many Believed that thic Historie ste was already “saturated with architectural ses." LM Pai who designed the striking East Wing at Washington's National Gallery. ated 10 tury this historic palace ino > ‘modern museum. He wanted to create something alive and ‘welcoming, without destroying the hor ofthe place. and he Succeeded in persuading the authorities to accept his ‘eansparent,refecting prism ei is convinced that museums should play a role in ‘eucating the public. With competition frm 8 many’ other forms of recreation, museums must be inviting enough for ‘People to want to spend the day there At the same time the Erohitecure must be functional, 50 that museums can offer beter service in more comfortable suroundings. Even more ‘import, mascums should not only be a place wo see art ut ‘hanks to their architectural quality, should be an aesthetic experience themselves,@Marketingthe Past Speaking 1 5 Workin groups. Describe your favourite museum or at gallery to your group. Tell them: + why you tke i + how the museum attracts tours + how it copes with large groups + how the architecture ofthe bung is used to show off the exhibits Have you ever taken a paty round a museum? Vocabulary ‘The guides at both the Louvre and the Neves Museum need specialised vocabulary to describe the artefacts, \Wock with a partner. Put these words into logical sets. Give each st atte. Add three word to each set Which sets woulda guide describing Ancient Egyptian exhibits in the Neues Museum need? Which sets woulda guide in the National Gallery in London need? arch necklace shield portiee facade gateway statue fresco sculpture gable Coronet spre moral ere Spear ‘nese wold bronze: etching pistol helmet chart ‘oak ‘watercolour ‘camage copper caving bracelet ‘column en Writing 1 Descriptions of artefacts Use the word inthe box to complet this short description of the bust of Nefertiti ‘Te bt Nett Lok eae sya ace entaned ty mate up afl apples bros, lowered ‘bon veciace neck ps flet-topped eyelids crown graceful 8 Write a short description of one of these paintings. When you vst a museum, monument or at gallery itis a {200d idea to pick up lates, buy the guidebook, in your language and in Engish Then you canst the quality ofthe translations they're not always good!) and aso lean any new vocabulary,oO: Listening 2 Listen tothe guide descnbing arteacs inthe Pergamon ‘Museum As you listen find Athena, Zeus and Alkyoneus in the pictures on the right. 10.Are these statements true or false? Pergamon was the name of a man ‘The monument was bul 2,000 years ago. thas always been considered one of the wonders ofthe word ‘The Gauls had come from Europe, Speechwork Pausing and stress 11 Why is the speaker in Ustening 2 easy to understand? Lsten to another part of his tour and mark where he pauses. "Mark a short pause with / and along pause with //. 1 The flere symbolises two victories {The gant attacks Athena with his serpent. 9 The whole fez is painted in bright colours 1h You wil see another monument "Now fe’ follow the path ofthe gods and walk up the processional avenue towards the great gate ahead of you. Remember as you go past these lions that they were not only admired as Wild, noble and tre animals but that they also represented Ishtar, the ‘godess of love, the shy and of war Ishtar was the patron goddess of the Babylonian army and the enormous {gateway tat you are now approaching ‘was named after her. The original decorations revealed much about the religious Ife ofthe city. They showed that the avenue was decorated during the time of King Nebuchadnezzar I to ‘mark the path ofthe annual new year procession when statues of the gods were cared with great ceremany from 4 special banqueting house to the ‘main temple of the city. As the gods were believed actualy to mhabit these Statues it was very important that whatever they saw should please them and so a great deal of effort was lavished on this processional avenue, © 12 in spoten gh ewe stress, pauses and pith to dew ur stn atenton to what ‘we want them to know. [New information is announced by a change inthe pitch of the voce. Look atthe fllowing excerpt from a guided tour of Prague. ‘Mark your own pauses / and daw an arrow above the words where the pitch rises. Practise saying the excerpt aloud. if possible, record youself, Then compare yout voice patterns with those on the tape. ‘moming. ladies and gentlemen. My name is Teresa ‘me first welcome you fo our tour of The Kralovska Cesta or Royal Mile. This was the route which was taken by the Kings and Queens of Bohemia on their way to tm touts yt. a say: 8-90 days —e new interest in Egyptian culture _ gradual increase In no. of carers and 1868. 4st Thomas Cook tour Thotels —m 3.6m arrivals in 1992 Nov. 1869: opening of Suez Canal; | 1992-94: adverse publity—> fallin 2nd Cook tour aval 19505: tour operators and hoteliers in place 83 ‘M Jones attractions: classical tour (Pyramias, Luxor and Aswan) Nile cruises package charters (Hurghada onthe Red Sea) © Responsible Tourism 15 Speaking rage 55) ‘Owner of smal gt shop and restaurant Views on the proposed tourist development: ‘+ welcome infux of tourists ‘valuable business opportunity ‘= unemployment inthe area: 10.12% (recently son had to leave home to lve and workin London) ‘+ Greens ae in a small minotity- should not be allowed to influence such an important decison ‘+ widlfe has never been in danger + dereket mine an eyesoreGroupwork/Pairwork B Texts N © Where People Go Speaking 1 (pase 27) cour ‘ican wha shoud >in the pps the id Than work with partner {rom Group Ato check your answer. Speaking 2 (pase29) STUDENT 8 Ast your partner forthe Information which i missing fom LUsten te your partner talking about the value of tourism to the table and answer his/her questions. ‘the UX and complete the ple chart below. Then present the ‘figures in the pie chart on page 106 to your partner. ‘THE MOST VISITED MONUMENTS AND MUSEUMS IN THE EU (NUMBERS PER YEAR) VALUE oF TounisM To THe UK Torat £26,659 MiLLio® RANK Place. No. OF VisITORS 4 ‘The ile Tow 5 “The Nason Galley 2am 105F TOURIST SPENDING BREARDOWN Domestic AND OvERseAs Tourists Totat £18,553 MILLION @ Travel Agents Previ 2 STUDENTS. ‘Tell your partner your ame, address and phone number (on the business card), and write down your partner's name, address and phone number. ¥ (page 30) Speaking 2 (pase 31) 8 stuoen 8 1 Your ame is Penelope McBain Telephone Skyways Holidays fr nformation about halidays to Pun wand Asko spent the sles department Ine ones ava, tea a contact nner. 2 You will recieve a telephone call from Skyways Holidays. You require brochures and prices on hoa to Putin Ilan. Your ares Layboure Cece Bit, Avon, 524 964 © Responsible Tourism i5Speaking (nas 55) et 1M. Hamiton Leiureland’s vice-chairman Views onthe area ‘the Lanbers area: tourism potential + workin shops and cates is seasonal ‘+ iasummer the Snowdon mountain allway, which run from the village, takes over 160,000 people tothe sursit, and has totum many away ‘+ duting the winter, Llanberis is dead ‘area losing valuable human resources (exodus of Welsh- speaking people tothe big cites) ‘+ improvements tothe main roads from England into North ‘Wales~ more people coming ito the area + if there is nating forthe extra numberof tourists to do, they wal wander round the National Park, causing unnecessary damage LedsureLand wi ~ establish a year-round tourist attraction = create 300-500 temporary construction jobs = create 1,000 permanent full-time obs for local Wesh Speaking population — create controled entertainment forthe day tippers “save the National Park from damageGroupwork/Pairwork B Texts Q Speaking 4 (pares 2ostupent 8 ‘You wil ete a phone cl rom act tra tou of etl a ley. Repl to ler enue and take own tn tal Charge the al amount of te boldyto ibe cet ad. Departures: June 16 July 14 2 2 Cefatit situated on the northern coast, 1 from Palermo, Picturesque Arab-Nomman town dating from Sth century BC, = 2 ‘A Norman cathedral in the town square contains some ofthe finest mosaics. {in taly. The town sts under the Rock of Cefli on which the Temple of Diana was built. Sa see Alt Sey’ clasical and medieval ste are within diving distance. There is also a sandy beach neor the town centre. z 2 Programme: Included in the pice ar scheduled Alitalia Highs from London {UHR transfers and accommodation atthe ***Kalura Hote (balf board). The hotels situated ina quiet bay 20 mins rom the centre. ll rooms are decorated in Mediterranean style and have private bathrooms. Typical Sicilian cuisine. Activities include ereative writing, painting, photography, & Sicitian folk night trips to Palermo and Agrigento and a country Kinch including wine and a plenie witha walk wp Cetali Rock. = Price: £579 for 1 week. £180 fora second week. Insurance £19. You want to go on a holiday called “Venice andthe Verona Opera” in June or July. You have two weeks” holiday. Ring. up tomake a booking and check the deta Venice & the Verona Opera Dates? Things to see and do? | Accommodation? i |. WILKES Cost? | computer consultant Insurance? | 2 Kingston Avenue ‘Manchester M20 8s ‘Tel: 0161 434 3591 Writing 2 (pase 35) 21 stupen 8 Wie a eter of confirmation to M. Figuereido enclosing the Aekets and the deal ofthe holiday in Cea108 © Responsible Tourism 15 Speaking (pagss) 2 8. Mall Chair of Snowdonia National Park area would be spoilt by: heavily * 00 great a burden on local hospitals Society Congested roads, day tippers, Iter "andthe police Views on the proposed tourist * local infastucture could not cope with Suggestion evelopment the caacloads rom Manchest and. ~ if people want the sort of tourist + people come for natural beauty and Liverpoal traction being proposed they shoud tranqullty io to the seande Scenario 1 Advising a Client (page 36, crours Activity 1 You are trainee tour operator sales sttt for Dream Holidays Ine. an American tour operator Today you are attending a traning session. You ae earring about the amenities and ‘aclives ata new rer. Work with 2 partner from your group. Read the brochure ‘extracts about Steamboat, Colorado, on page 109 and follow the instructions below ‘Answer these questions Whereis the resort? How log is each holiday? ‘At what time of yea can you go? "Note the important facts about the resort and the hotel under these headings “THE RESORT THE HOTEL + location * facies + amenities + cuisine + imate + ates + transport + discounts + activites = souvenis| Discuss and answer these questions: \Which are the most popular weeks? hat type of cient is attracted to tis type of holiday? Activity 2 Now work with someone from Group A. You are a travel consultant working for a large bank. One of their staff has asked you to research a wintersun holiday in Goa for herself and some colleagues. ‘They have set aside about £500 per person per week. Your cent wants to find out about: + a good resort. + a good hotel *+ if there are things forher teenage chiléren to do. + how the hotel wil cater for them. + if there are any child ascounts. ‘You have recently heard about a hotel there but you cannot remember the name. It was something ke “Een Ring up your partner who work for Paradise Holidays ple And find aut about THE HOTEL ‘THE RESORT * precise location + transport to and from the resort + facies * leisure activities "+ rates and dscounts + shopping ‘= hotelamenties + the cimate + cuisine Activity 3 ‘Change back tothe role you had in Actity 1, working for ‘Dream Holidays inc. Keep your partner from Actvity 2 He/she is now an independent travel consultant and he/she Wil telephone you, Use your notes from Activity 1 to answer the caller's cenqutes. ‘Activity & Change back to your role for Activity 2, working asa travel Consultant. Work with other people from Group 8. ‘You have now gone back to your constancy offices. Were you impressed by Paradise Holiday's description ofthe package holiday to Goa? On the basis of what you have heard, will you want to recommend this Goan hotel and the resort? Discuss your recommendations with your collegues. What wil you tell your ent? Activity § rite to your cent to give your opinion of the hotel and the resort in GoaGroupwork/Pairwork B Texts, STEAMBOAT Colorado, USA Aprés-ski and Eating Out The ak resort an old town of Steambost boss more than siety restaurants olfering ‘ommopolitan selection of Cajun, Halian and even Victnameae dining. There are Steamboat favourites like Old West Stak Howe and gourmet mountain dining at Ragnar where you'll enjoy srl sleigh ride before 2 fabuloas dinner with the lights ofthe valley st out below Away from the mountain, Steamboat aps cores high Take your pick rom a morning hot a ballon ride wth celebratory champagne, snowmobiling ce dating std heyy Geind Weaker boots ane rel bape Prices include round trip air travel by scheduled arine to Steamboat. Accommodation fr the stated numberof night on the bans shown, Airport and hotel taxes. (Child reductions for eileen under 12 sharing with wo adults. ‘Transportation Aer tn ml 15 han Yet dep 100 Climate ek nn lee wc, Actin fhe pe ae Facilities for Children Nery lca: hr gob ‘pe gpe aerate ang Ue ide Vacation Cente fr chien ge: aegetiipax lake ring ine ore, Nee erased Resort Shuttle Ansett fn Seno png te St el gi The Hotel Ser Salt Ren spc he er ale inne© Responsible Tourism 15 Speaking (mgsss = F. vans Town councilor for twenty years and vice-chairman of the Snowdon National Park commitce Views on the proposed tourist development: ‘+ ridleuous to turn down an opportunity to creat 1,000 obs ‘without jobs, the language and culture of Wales wil be lost ‘=o additional financial burden tothe community ~ {grants can be abtzned from the Welsh Tout Soar, the Sports Counel an the EU ‘Suggestions: + Atfon Borough Council owns the land ~can isi that the 600 new houses are not sold ourght or as tmeshare apartments, but rented strictly ona weekly or weekend basis ‘the council ean make sure thatthe Welsh language and culture ae promated, eg. hold festivals of Cele music and Welsh arts and crafts festivals © Tour Operators Reading (page 38) 2 srupenrs Before you ead, check you know these words in the box. Use a ditionay If necessary. Read “When the welcome Is frosty” and answer these questions: ‘9 Towhat extent ean a hotelier trust a tour operator? How do tour operators attempt to persuade hoteles to take less money? ‘© How dda hotelier in Spain react? Tell your partner about how hoteliers work with tour operators, ‘Make notes before you begin. 10Groupwork/Pairwork 8 Texts & aking ipa) Negotiating an Agreement ced nwa Ltn senon et Ynhon tied LEAP E arc for tnt nent discussing Wem 2. Read and cuts your negotiating copecles et tececte epee 3 te 5 Incentives & policy on compteints 7 Eaucattonels RNC) Before you stat negotiating with GETAWAY you should decide what you want achieve Your order of pes. hat you thik GETAWAY wal want how much you are prepared o accept. + what you thnk GETAWAY il be prepared to accep. neccessary ee to the Language Tips on page 4. Decide who will ay wha, Then negotiate withthe ‘GETAWAY representatives. @ Promoting a Destination Speaking 1 (pages) 9 stuoenT 8 Tell your partner about the itinerary below in your own words.@Customer Relations Reading 1 (pax) srupent 8 1 ead hese stad bot an oso sant a earl oo tn anor be guton ‘a was be? ieee lige ell peter ‘atin oma fe a male? vow doyou ke estonet et?” Vow wel you desc salad ther bahar Tele pre hat appne ‘Wt eon canbe at om he western? ast sare in the ave W sserssttt sll etl agency hich as owed | loebsj-mraideieynce = who was kd as respected by alo his amen One day I wasting to him dealing wich ome cestomers who wanted, Aight seas to Malaga at very shot node, ann armed! valle leon which has held mein good ead in my dealing wath fsrwomen. The inceen occurred a he “ys before travel ad become Fly ‘comptes and omy bos found ino telephoning 2 number of compass £9 Speaking 1 (pase«s) osTuoenr @ Staston 1 Youare hoe eceptont A custome as st coment the abby snd wants 0 pea you Situation 2 You are staying aa beach eso. The ot! oom ie, but ouside at Cara tines of dy there ran unease crn the oa ical rbbih dump dow he oa. You at speak othe mange. Situation 2 You a resort representative, Someone his asked to speak to you Situation 4 You bought a return tne tka froma travel agency but he wrong tire was writen on the ean ice and you mised your fight. You had to purchase arte ick fora later ight iho make mater ven worse, was Chlayed) and sare you missed avery import buses eshg. You want inom what the ageney ging odo abot check avaiable forthe ctome and this | an then tention was sitchedack to the ‘was aking some tine: While he was waiing | ell ht was being answered by ee wou to ge thought operton, he rack wpa | operator. Up to now, mo alsby had conversation with the casters which | been ound, but on tis occxion a Aight ventully ed oti sking hi opinion on. | with sole timing was saible. The the meri ofthe huge choice of charter | canomer wan quit tied with the price airlines operating on dat route. Ths | an decided to book staigheay. Asay Ingppened robe ape suber ois and he | Bow andthe tur perator began a races ‘went ino graphic deuil about che mes} dhe booking. he cuzomer sa “Oh, by the and pis of each cat Fly, he sk, wy, which aime ar we ying with?” “The wore tight Lever kad was with B. | Mybow ake the operat, looked very sities. The ef were rock, the ood was | sheepah,dhen looked up athe customer finland shy even ran out of atyces™ | and quel i, “Ui 8.8 ‘The customer thanked him forbs advice | Anes.”@ Hotel Facilities Reading 1 ipase70) 2 stuoenr 8 When you have finished reading the text onthe opposite. Page, a Stent A quetion oid out about + the good features of Tommaso Zanzott's hotels + the staf + the oom-pcng poy + is tevount stay at hoe {what eds a hoe what he woul ie tse heen in the nds. ‘Anowe you panes questions abou Richard Willams Speaking 2 jpase7) Ui stupa Student A will phone you to make a booking. Use the Information from the brochure to answer his/her queies. Make notes. You have no single room accommodation free as from 12 uly but you can be flexible on pricing. ‘Make sure when taking any booking that + you have the names ofall the guests and their requirements + you have a forwarding address and telephone number Maple Leaf Hotel ‘The Maple Le Hott convententylacate fe mites. fom ‘he LB, Pearson International Airport ave dauntown Toran ‘The Maple Lea oeriacks an egen hole ga couse Rates ‘Single §95-6125 (Canadian) Weekend Double $115-8139 Suites Ceck-tn 3 pan check-out 12 noon (Group dlscauns: see residential delegate rates below All major eredit cards accepted Room guarantee policy First night's deposit s required to guarantee a room if arval after @ pon Cancellation must be made prior to 6 p.m. on arsval date to recetvea ful refund Room facilitie: ‘Color TV. in-room movies, DD telephones, mini-bar soundproning,hadrdyer, all roms ensue Center 875-805 From $265, te meeting rooms and three oles, ering ts guests a comprehensive range of senvices, including 24- hhowr facsimile and telex. photocopying, word processing, ‘e-mail, Interpretation and wanslaton Groupwork/Pairwork B Texts O Responsible Tourism 15 Speaking (poses) 2 8. Morgan Local teacher Views on proposed tourism development: “+ would rest in cas coming over Llanberis Passat the rate cof one every four seconds on a summer holiday weekend ‘Would ceate havoc an the roads ‘+ Web anguage and culture would be severely affected by the rurmber of hldaymakers from England already ficult to keep the ancint language and culture of Wales alive ' this new housing estate willbe used by people from the North of England as second homes + they willbe a separate community giving nothing to the ‘the 600 houses wil be empty for most ofthe year Conventions and meetings i leer 100} 65 | a0] a0 Tie | 200 fee | a8—} a5 | 20 | a0] 672 | #180 [Fates 3020 | 20 | 30 | 486 | 8120 Lecterns ip chart, side projectors, OHS white Boards and ‘stationery supplied at no extra charge. Aulo-visual [asistanceavatlable Daily detegate rate Includes morning ter and coffee, Not and cold bullet tuned, safiemoon ten, main meeting room hire, $32 per delegate. 24-hour residential delegate rate Incudes above, pus three-course table hte evening meal, ‘overnight accommodation, fll Ameria breakfast. $110 per Slant ange occupancy and $00 pet delegate double ‘Gents must be able to guarantee at least fften delegates por dda to beable to bene rom the daly or residential deste Restaurant ‘Ala care three-course mens from approx. $35 pex person selnliaiaeeed | | | i