Tanzania Postal Bank is an established Bank by the Act No.

11 of 1991 as
amended by Act No. 11 of 1992. TPB is a Bank that provides competitive
financial services to our customers and creates value for our stakeholders
through innovative products.
TPB is a Bank, whose vision is to be the leading bank in Tanzania in the
provision of affordable, accessible and convenient financial services. As part
of effective organizational development and management of its human capital
in an effective way, TPB commits itself towards attaining, retaining and
developing the highly capable and qualified workforce for TPB betterment and
the Nation at large.

CREDIT OFFICER (GROUP LENDING) SONGEA (1 POSITION)

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly
organized Credit Officers Group Lending (1 position) to join the Retail and Business
Banking team. The work station is Songea.
R eporting Line:
Locations:
W ork Schedule:
Division:
Salary:
1.0

Branch Manager (BM) or Branch Operations Manager (BOM)

Songea
As per TPB Staff regulations
Branches
Commensurate to the Job Advertised

Essential Duties and R esponsibilities:

i.

Achieve and maintain the following monthly performance targets:

At least 340 active clients;
A portfolio outstanding of at least TZS. 100 million.
A portfolio at Risk (PAR) above one day rate not exceeding 2% at all times.

ii

Participate in the recovery of written off loans in accordance with TPBs loan
recovery guidelines.

iii

Active mobilization, sensitization, formation and recruitment of economically

active members into the groups as well as promoting a saving culture and savings
mobilization in the groups.

iv

Ensure timely loan repayments and security deposit collections in all groups.

Ensure that all clients loan repayments are accurately posted in the loan tracking
system.

vi

Ensure weekly/biweekly/monthly attendance of meetings by all group members

through training and maintenance of attendance registers.

vii

Ensure accurate and timely filing of all Group Loan documentation.

viii

Ensure effective monitoring of loans through regular visits to clients and manage
delinquency alarm signals by following up on problem clients.

ix

Generate and instill solidarity group pressure in each group as the basis of
Co-guarantor ship.

x. Liaise with the Credit Supervisor to ensure speedy payment of claims in event of
death calamities.
xi.

Ensure that all the loan repayment collections are deposited to TPBs bank
account by the group officials within 12hours.

xii. Ensure that all groups are constantly full through continuous mobilization and
timely replacement of exited clients.
xiii. Cross sell other TPBs products and services.
xiv. Attend any other duties as may be assigned by the Credit Supervisor.
2.0

3.0

K EY DUTI ES:
To serve customer effectively
Posting transactions
Coordinate all counter activities while ensuring that quality service is provided to
customers
CON TRI BUTES TO

4.0

K EY P ER FORM ANCE I NDI CATORS

5.0

Customer Service Delivery/Enquiries

Efficient and Quality Service to Customers

Customer Satisfaction
Individual Productivity and Turnaround time
Minimum Cash Differences
Accuracy of Transactions Postings

EXP ER I EN CE AN D K N OW LEDGE R EQUI R ED:

Education:
Bachelors degree/Advanced Diploma in Banking, Economics, Commerce, Business
Administration, Finance, Accounting from any recognized University or equivalent
qualification.
Ex perience:
- At least 1 - 3 years of relevant Banking Experience
- Working knowledge of Equinox Functionality
- Computer literate is desirable.

P erform ance M easures

(i)
(ii)
(iii)
(iv)
(v)
(vi)
(vii)

Ensure quality services to customers

Collection of all commissions, fees and charges at 100%
Increase of transactions and Deposit values as per strategic plan
Daily Days work balanced, verified and signed
Ensure adherence to TPB core values
Reconcile all accounts and prepare required reports
Compliance with service delivery standards

The position will attract a competitive salary package, which include benefits. Applicants are
invited to submit their resume (indicating the position title in the subject heading) via e-mail to:
recruitment@postalbank.co.tz.
Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications
starting the job advertised and the location. Other credentials will have to be submitted
during the interview for authentic check and other administrative measures and should not
in any way be attached during application.
Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to
environmental, health and safety Management.
Tanzania Postal Bank has a strong commitment to environmental, health and safety management.
Late applications will not be considered. Short listed candidates may be subjected to any of the
following: a security clearance; a competency assessment; physical capability assessment and
reference checking.

Please forward your applications before 2nd July, 2015