LEARNLINC

INSTALLATION
G U I D E
version 4.5

Start Here.

About LearnLinc

About LearnLinc
Welcome to Learnlinc! LearnLinc is an innovative, e-learning environment in which students and instructors interact in real time via the
Internet or an intranet. Students and instructors use two LearnLinc components, the Virtual Campus and the Virtual Classroom. The Virtual
Campus is a web site where students can view the course catalog, register for a course, use course materials, and join classes. The Virtual
Classroom provides a work area and classroom tools, including audio
and video conferencing, breakout groups, whiteboard, synchronized web
browser, text chat, and application sharing.
Your LearnLinc product box contains everything you need to get your
LearnLinc environment up and running, including:
LearnLinc License Agreement
You must read and agree to the terms of the LearnLinc License
Agreement before you install any LearnLinc software.
LearnLinc Server Key Fax-Back Form
You must complete and return the fax-back form to LearnLinc as soon as
you receive your LearnLinc Server package.
LearnLinc Documentation
The Start Here Installation Guide includes 4.5 system requirements and
installation instructions. The LearnLinc Quick Start Guide is a handy,
desktop reference for first-time and occasional LearnLinc users. The
LearnLinc Advanced Guide provides in-depth information on installing,
implementing, and managing your LearnLinc environment.
LearnLinc Server CD
The Server CD includes the LearnLinc Server and Client, Microsoft
Internet Explorer 5.0, Adobe Acrobat 4.0 (to access online versions of
the documentation), and the product release notes.
LearnLinc Client CD
The Client CD includes the LearnLinc Client, Microsoft Internet Explorer
5.0, and Adobe Acrobat 4.0.
LearnLinc Authoring Kit CD
The Authoring Kit CD includes authoring utilities, tutorials, sample
authoring content, an online authoring guide, and Adobe Acrobat.
LearnLinc Upgrade Document
If you are upgrading from a previous version of LearnLinc, read this
document before you install or use LearnLinc 4.5. The Upgrade
document contains information on new features and changes.

Installation Guide

Installing LearnLinc
To install LearnLinc, complete the following:
Fax the License Key Fax-Back Form to LearnLinc Corporation and
obtain your license keys.
Ensure that your system meets all the LearnLinc hardware,
software, and bandwidth requirements.
Install any necessary third-party software on the LearnLinc server.
Configure the server computer for LearnLinc.
Install the LearnLinc server.
Enable your LearnLinc server license keys.
Determine which version of the LearnLinc client to distribute and
modify the Virtual Campus download page accordingly.
Provide your users with instructions for entering the Virtual
Campus, downloading the client software, and joining a class.
Each step is described in this installation guide.

Faxing Back the License Key Fax-Back Form

Before you can install your LearnLinc Server, you need to obtain license
keys for the product. Included in your package is a License Key FaxBack Form. Determine what your coferencing options are, and then
complete and fax the form back to LearnLinc. You will receive your
license keys within 24 hours.

Ensuring Your System Is Ready for LearnLinc

Each computer that you plan to upgrade must meet the system
requirements for the conferencing option that you have purchased. If
you have purchased more than one conferencing option, you must meet
the highest set of requirements.
Before beginning the installation process, refer to Appendix A of this
guide to review the specific system requirements for your conferencing
options and operating system.

Installing LearnLinc

Installing Third-Party Software

Although LearnLinc includes all the software necessary to begin holding
classes right away, you may want to add third-party products to your
server configuration for additional content development and distribution
options.
The following table describes the third-party software that you may need
to install:
Third-party software

For use with

In client install?

Microsoft NetShow Server 3.0

Streaming Video

No

Real Video Server 4.0

Streaming Video

No

Windows Media Player

6.0 and 6.4

Streaming Video

No

Asymetrix ToolBook 7.1

runtime

Synchronized
ToolBook content

Yes

Asymetrix ToolBook 6.0,

6.1, 6.5, 7.0
(full version or runtime)

Also supported for

synchronized
ToolBook content

No

Asymetrix ToolBook 6.0,

6.1, 7.0 (full version)

Synchronized
ToolBook development

No

Macromedia Authorware 3.5,

4.0, 5.0

Synchronized
Authorware content
development

Microsoft Internet Explorer 5.0

and 5.01 (5.0 included on
Server and Client CDs for
separate installation)

Synchronized web
browser

No

Microsoft Internet Explorer

4.01w/sp1 or sp2

synchronized web
browser

No

Netscape Navigator 4.05, 4.08

synchronized web
browser

No

Netscape Communicator 4.7x

synchronized web
browser

No

Macromedia Director 7.0

Synchronized Director
content development

No

No

Installation Guide

Configuring the Server Computer for LearnLinc

The server computer on which you plan to install LearnLinc must be
properly configured before you begin your LearnLinc Server installation.
Make sure that you:
Install Windows NT Server (and Windows NT 4.0 Option Pack) or
Windows 2000 Server on the server computer. Refer to your
Microsoft documentation for complete installation directions.
Install PowerPoint 97 or 2000 from the Microsoft Office software
suite on the server computer. Important! Be sure to enable web
page authoring at the server level. Refer to your Microsoft Office
documentation for complete installation instructions.

Installing the LearnLinc Server

NOTE: Complete and return the LearnLinc Server Key faxback form at least one business day before you plan to install
your LearnLinc Server.
1. Log-in to the Windows NT or Windows 2000 Server as an

administrator.
2. Insert the LearnLinc Server CD in your servers CD-ROM drive. The

Server Installation Options screen displays.

3. Click Install LearnLinc Server. A warning dialog displays, informing

you that the your web server must be stopped to continue with the
installation.
4. Click Yes to stop the web server. The Welcome screen displays.

5. Click Next. The Software License Agreement screen appears.

6. Click Yes to accept. The User Information screen displays.
7. Enter your name, company, and LearnLinc serial number. You can find

your LearnLinc serial number on the back of the LearnLinc server

jewel case, and on the inside front cover of the LearnLinc Advanced
Guide.
8. Click Next. The Choose Destination Location screen displays.
9. Click Browse to select a different location, or click Next to continue.
The Enter server information screen displays.

Installing LearnLinc
10. Enter the address and port for the server you are working on.

The address is the sever name. For example,

www.xyzlearning.com or the IP Address of the server.
The port is the firewall port through which the server
components will send and receive LearnLinc data. By default
the port is 80, which is the HTTP port (the web port).
NOTE: Most organizations have port 80 open already to
enable Internet or intranet traffic. If you change the port to a
different number, you will have to open that port number on
your firewall for LearnLinc to work properly.
The Enter Virtual Directory screen displays.
11. If desired, enter a virtual directory name for the LearnLinc Virtual

Campus and click Next.

The virtual directory is the directory in which all HTML and other
related files for the Virtual Campus are stored. Your users will enter
this directory name after the address of the LearnLinc server to
access the Virtual Campus. For example, if your server is
www.xyzlearning.com and the Virtual Campus virtual directory is
learnlinc, your users would enter
http://www.xyzlearning.com/learnlinc in their web browsers to
access the Virtual Campus.
Do not leave the virtual directory field blank unless you want to
install the Virtual Campus to the root directory. Doing so redirects
users who navigate to the server to the LearnLinc Virtual Campus.
The Administrative Account screen displays. By default, a local
administrative account is displayed on screen.
12. Use the displayed account, or enter information for a different

administrator account for this server, and click Next.

You must enter the information for a local administrator account for
the server. The LearnLinc installer must have administrator
permissions to add information to the servers registry and add files
to your server.
13. Review the information in the Start Copying Files screen, and click

Next to begin the installation.

14. When the Setup Complete screen displays, select Yes, I want to

restart my computer now and click Finish to restart.

Installation Guide

Enabling your Server Licenses

You may have one or several license keys to enable, depending on the
conferencing options you have purchased.
1. If you have not yet done so, return the LearnLinc Server Key fax-back
form to LearnLinc Customer Service to get your license keys. You can
expect a response within one business day.
If you opt to receive your license keys via email, copy each
Registry file (.reg) to a temporary directory on the server hard
drive. Double-click each file to update the registry automatically.
If you opt to receive your license keys on diskette via postal mail,
insert the diskette in the servers floppy drive. Double-click each
Registry file on the disk to automatically update the registry.
2. Reboot the server to enable all licenses.
Checking your Server Licenses
1. Launch a web browser on the server or another computer.
2. Navigate to http://servername/ll/ll.dll/ServerInfo, where servername
is the name of your LearnLinc server.
WARNING: If you are using a virtual directory for the Virtual
Campus, do not include it in the servername portion of the
URL. Also, do not append .htm after ServerInfo.
The LearnLinc Server Information page displays.
3. Scroll down to the entry Classroom Service Licenses. Your licenses
are listed by conferencing type. You can see the total for each type,
the number currently in use, and the expiration date for each license
type.

Installing LearnLinc

Distributing the Client

We provide several options for downloading the LearnLinc Client from
the Virtual Campus web site, including typical, advanced, and custom.
To determine which installer to distribute, consider which conferencing
options your organization has purchased, and the content delivery
methods you plan to employ:
The Typical client installs the LearnLinc class tools, conferencing,
application sharing, the Classroom Player, and help files; without
multimedia support.
The Advanced client installs the LearnLinc class tools with
conferencing, multimedia, application sharing support, the
Classroom Recorder, and LearnLinc help files.
The Custom client setup enables you to choose the components
you wish to install.
NOTE: Instructions for installing the client from the Virtual
Campus can be found on your LearnLinc Server CD in the
folder docs\install.doc. You can modify these instructions to
match your download page, and then distribute them to your
users before their first classes.
Modifying the Virtual Campus Download Page
By default, the Virtual Campus download page lists all the available
download options. You can modify the download page to display only
the option or options you want your students to install:
1. Determine which installation options you want to keep on the page
and which you want to remove.
2. Locate the Virtual Campus directory on the LearnLinc server. By
default the files are located in C:\Program
Files\LearnLinc\LearnLincServer\LLWeb.
3. Select the page download.asp and open it in a text editor, such as
Notepad. Remove the links to any unwanted install options.
Please see Modifying the Virtual Campus Download Page in chapter
6 of the LearnLinc Advanced Guide for detailed instructions on
removing links from the download page.

Installation Guide

Preparing your Users to Take Classes

The final step in installing and configuring your LearnLinc system is
preparing your users to take LearnLinc classes. To do so, each user must
install the LearnLinc client software, have a LearnLinc user account, and
know which courses to register for and which classes to take.
Before you can properly instruct your users, you must make certain
decisions about your LearnLinc environment. You must decide:
which version of the LearnLinc client installation to make available
on the Virtual Campus download page (see previous section).
if students can create their own accounts via the Virtual Campus or
if you will create all user accounts.
If you will register students for courses (once they have user
accounts) or if they will register for courses themselves.
Once you have made these decisions, provide instructions for your
users to help them prepare for their first class. We have included two
documents on the LearnLinc Server CD in the docs folder that you can
modify and distribute to your users.
Your first LearnLinc class (memo.doc) describes the process of
creating an account, logging-in to the Virtual Campus, installing the
client software, and joining a class.
Installing the LearnLinc client (install.doc) provides detailed
instructions for downloading and installing the LearnLinc client
from the web.

Troubleshooting
For troubleshooting information, refer to the LearnLinc Advanced Guide,
visit the LearnLinc support web site at http://support.learnlinc.com, or
contact LearnLinc Customer Service at 518-286-7000.*
*You must have a LearnLinc maintenance contract to obtain a password
for the support web site or to receive support from LearnLinc Customer
Service.

System Requirements

Appendix A: LearnLinc System Requirements

Server requirements
Windows NT (for up to 25 concurrent users)
Intel Pentium 200 or faster CPU
64 MB RAM
Windows NT Server 4.0 with Service Pack 3
150 MB hard disk space
Network interface card (supporting TCP/IP)
MS IIS version 4.0
MS PowerPoint 97 or higher *
Windows NT (for 25-150 concurrent users)
Intel Pentium II 300 MHz or faster
128 MB RAM
Windows NT Server 4.0 with Service Pack 3
150 MB hard disk space
MS IIS version 4.0
MS PowerPoint 97 or higher *
High performance network interface card such as a PCI Fast Ethernet
card
Windows 2000 (for up to 25 concurrent users)
Pentium II 300 processor or faster
128 MB RAM
Windows 2000 Server
150 MB hard disk space
Network interface card (supporting TCP/IP)
MS IIS version 5.0
MS PowerPoint 97 or higher *
Windows 2000 (for 25 - 150 concurrent users)
Pentium II 400
256 MB RAM
Windows 2000 Server
150 MB hard disk space
Network interface card (supporting TCP/IP)
MS IIS version 5.0
MS PowerPoint 97 or higher *
* Required to enable uploading of PowerPoint files to the LearnLinc
Server. PowerPoint 2000 is recommended.
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Installation Guide

Client Requirements
The client requirements listed below are categorized by the available
LearnLinc conferencing options. If you will be recording classes using the
LearnLinc Classroom Recorder, the recording computer must be a
Pentium 200 or faster.
Data Only
Windows 95 or Windows 98
Intel Pentium 75
24 MB RAM
TCP/IP connection with 20 kbps or more
Supported browser (see Installing Third-Party Products)
Monitor supporting 800x600, 16 bit color or higher
Windows 2000
Intel Pentium 200
64 MB RAM
TCP/IP connection with 20 kbps or more
Supported browser (see Installing Third-Party Products)
Monitor supporting 800x600, 16 bit color or higher
Windows NT 4.0 Workstation with Service Pack 3 or higher
Intel Pentium 133
32 MB RAM
TCP/IP connection with 20 kbps or more
Supported browser (see Installing Third-Party Products)
Monitor supporting 800x600, 16 bit color or higher
Unicast Audio Conferencing
Windows 95 or Windows 98
Intel Pentium 133 *
32 MB RAM
TCP/IP connection with at least 28.8 kbps
Supported browser (see Installing Third-Party Products)
16 bit Sound Blaster-compatible sound card with support for DirectX6;
full duplex recommended
Microphone and headphones

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System Requirements

Unicast Audio Conferencing (cont.)

Windows 2000
Intel Pentium II 300
96 MB RAM
TCP/IP connection with at least 28.8 kbps
Supported browser (see Installing Third-Party Products)
Sound card with support for DirectX6; full duplex recommended
Microphone and headphones
Monitor supporting 800x600, 16 bit color or higher
Windows NT 4.0 Workstation with Service Pack 3
Intel Pentium 166 *
32 MB RAM
TCP/IP connection with at least 28.8kbps
Supported browser (see Installing Third-Party Products)
Sound card with support for DirectX6; full duplex recommended
Microphone and headphones
Monitor supporting 800x600, 16 bit color or higher
* In unicast audio conferencing classes that use the Low bandwidth setting, users must have Intel Pentium II 233 processors or higher to
achieve lower bandwidths while retaining audio quality.
Streaming Video (Multicast or Unicast)*
Can be used with Data Only, Unicast, or Multicast audio conferencing, or
Multicast video conferencing
Windows 95 or Windows 98
Intel Pentium 166
32 MB RAM
TCP/IP connection with 35 kbps or more
Supported browser (see Installing Third-Party Products)
Sound card with support for DirectX6; full duplex recommended
Monitor supporting 800x600, 16 bit color or better

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Installation Guide

Streaming Video (Multicast or Unicast)* (cont.)

Windows 2000
Intel Pentium II 300
96 MB RAM
TCP/IP connection with 35 kbps or more
Supported browser (see Installing Third-Party Products)
Sound card with support for DirectX6; full duplex recommended
Monitor supporting 800x600, 16 bit color or better
Windows NT 4.0 Workstation with Service Pack 3
Intel Pentium 166
32 MB RAM
TCP/IP connection with 35 kbps or more
Supported browser (see Installing Third-Party Products)
Sound card with support for DirectX6; full duplex recommended
Monitor supporting 800x600, 16 bit color or better
*Instructor must have second computer to capture video and run streaming video encoder. Consult your streaming video server documentation
for specific requirements.
Multicast Audio Conferencing (for intranet or LAN only)
Windows 95 or Windows 98
Intel Pentium 133
32 MB RAM
TCP/IP multicast connection with 30 kbps or more
Supported browser (see Installing Third-Party Products)
Sound card with support for DirectX6; full duplex recommended
Microphone and headphones
Monitor supporting 800x600, 16 bit color or better
Windows 2000
Intel Pentium 300
96 MB RAM
TCP/IP multicast connection with 30 kbps or more
Supported browser (see Installing Third-Party Products)
Sound card with support for DirectX6; full duplex recommended
Microphone and headphones
Monitor supporting 800x600, 16 bit color or higher

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System Requirements

Multicast Audio Conferencing (for intranet or LAN only) (cont.)

Windows NT 4.0 Workstation with Service Pack 3
Intel Pentium 166
32 MB RAM
TCP/IP multicast connection with 30 kbps or more
Supported browser (see Installing Third-Party Products)
Sound card with support for DirectX6; full duplex recommended
Microphone and headphones
Monitor supporting 800x600, 16 bit color or higher
Multicast Video Conferencing Using Proshare 150 or Proshare 200
Windows 95 or Windows 98 only Windows NT and Windows 2000 not
supported
Intel Pentium 90
32 MB RAM
TCP/IP multicast connection with 512 kbps or more
Supported browser (see Installing Third-Party Products)
Intel Proshare 150 or 200
Microphone and headphones
Monitor supporting 800x600, 16 bit color or higher
Multicast Video Conferencing Using Intel ProShare Video 500*
Windows 95 or Windows 98 only Windows NT and Windows 2000 not
supported
Intel Pentium II 266 with MMX
32 MB RAM
TCP/ IP multicast connection with 240 kbps or more
Supported browser (see Installing Third-Party Products)
Intel ProShare 500
Microphone and headphones
Monitor supporting 800x600, 16 bit color or higher
* Note that all participants in the class must have ProShare 500 to achieve
lower bandwidth.

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Installation Guide

Bandwidth
The following table illustrates the average server bandwidth required per
concurrent client for each server component. Your network should be
designed to accommodate peak bandwidth conditions.
Conferencing option
Data
Unicast audio conferencing
Multicast audio conferencing
Indeo Multicast video conferencing
H.323 Multicast video conferencing
Unicast Streaming Video
Multicast Streaming Video

Average network bandwidth

20 Kbps per student
28 kbps per student
12 Kbps per class for Audio plus
16 Kbps per student for Data
340 Kbps per class for Video plus
16 Kbps per student for Data
172 Kbps per class for Video plus
16 Kbps per student for Data
37 kbps per student
15 per class for streaming video
and 22 Kbps per student for data

Note that the numbers in the previous table are averages only. At times LearnLinc
uses much less bandwidth, and at other times it will attempt to use more.

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LearnLinc Corporation
385 Jordan Road, Troy, NY 12180-7601 USA
phone: +1 (518) 286-7000 fax: +1 (518) 286-2439
email:info@learnlinc.com for general inquiries
custserv@learnlinc.com for customer support
web address: www.learnlinc.com
Copyright 1994-2000 LearnLinc Corporation. LearnLinc is a trademark of LearnLinc Corporation.
All rights reserved. All other products are trademarks of their respective owners. Printed in the USA.

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